workers-collab

Communicating Up, Down and Across the Organization

Get heard—regardless of positional power!

It can happen at a moment’s notice: you need to communicate a new idea to senior managers, influence your colleagues to support your proposal or inspire direct reports to make a change. Are you prepared to communicate with anyone in your organization? Do you know how to analyze your audience? Can you frame your message so that people feel connected to you in a corporate setting? To connect with many types of people while projecting confidence, credibility and trustworthiness requires specific tools and strategies. You’ll focus on improving communication skills and competencies necessary to build mutual understanding and connectivity with others, regardless of your role. You’ll also discover influence strategies and learn how to critically evaluate each unique communication event.  

Seminar Number: 02203

  • In a Classroom
  • Online
  • Your Company Location

Course Scheduling & Pricing

Who Should Attend

This communication training is ideal for business professionals who want to be strong, passionate and effective communicators who can speak to a variety of audiences across organizational boundaries.

  •   Classroom2 Day(s)
    1.2 CEU, 14 CPE, 12 PDCs, 12 PDU
  •   Online4 Lesson(s)
    1.2 CEU, 14 CPE, 12 PDCs, 12 PDU
 

It can happen at a moment’s notice: you need to communicate a new idea to senior managers, influence your colleagues to support your proposal or inspire direct reports to make a change. Are you prepared to communicate with anyone in your organization? Do you know how to analyze your audience? Can you frame your message so that people feel connected to you in a corporate setting?

To connect with many types of people while projecting confidence, credibility and trustworthiness requires specific tools and strategies. You’ll focus on improving communication skills and competencies necessary to build mutual understanding and connectivity with others, regardless of your role. You’ll also discover influence strategies and learn how to critically evaluate each unique communication event.

 

  • Analyze your audiences and situations and plan your message
  • Create processes to frame your message to specific audiences
  • Apply strategies to influence and motivate others throughout the organization
  • Understand how communication can impact how much influence you have
  • Exhibit a strong sense of self-confidence with your peers, direct reports and managers
  • Solving real workplace communication issues
  • Recognizing the role of communication in developing influence and improved productivity
  • Exhibiting a strong sense of confidence and external image
  • Applying strategies to build and use rapport and identification with colleagues
  • Targeting your message to the situation
  • Planning effective messaging in teams when up/down/across members are present
  • Applying message-framing strategies to create a responsive environment
  • Practicing how to deliver messages that promote clear and productive communication
  • Motivating and influencing throughout the organization
  • Evaluating and practicing various motivational and presentation formats

Special Feature

This Seminar Features Blended Learning
AMA Blended Learning combines instructor-led training with online pre- and post-seminar assessments, tune-up courses and other resources to maximize your training goals. Through a blend of proven instructor-led seminars and powerful online technology, AMA Blended Learning provides a compelling and more comprehensive experience for the learner—producing a greater return-on-investment for the employer and the seminar participant.

Learning Objectives

  • Exhibit a Strong Sense of Self-Confidence with Your Peers, Direct Reports, and Manager
  • Analyze Audiences and Situations Appropriately
  • Create Processes to Frame Your Message to Specific Audiences
  • Apply Strategies to Influence and Motivate

Putting the Best “You” Forward

  • Exhibit a Strong Sense of Confidence and External Image
  • Create and Maintain Credibility and Trust with Others
  • Apply Strategies to Build and Use Rapport with Colleagues

Targeting Your Message to the Audience

  • Analyze an Audience to Create Messages That Address Listeners’ Specific Needs
  • Assess and Speak to Others’ Organizational Positions, Roles, and Responsibilities
  • Create Multidimensional Messages That Speak to Both the Mind and the Heart of Listeners

Targeting Your Message to the Situation

  • Create Multidimensional Messages That Speak to Both the Mind and the Heart of Listeners
  • Choose the Most Appropriate Communication Channel to Be Effective in Various Work Situations
  • Assess and Plan Effective Messaging in Teams and Groups When Up, Down, and Across Members Are All Present

Framing the Message

  • Apply Message Framing Strategies to Create an Open and Responsive Communication Environment
  • Assess Influencing Preferences and Situational Needs to Impact Personal Persuasive Ability
  • Practice Skills for Delivering Messages That Promote Clear and Productive Communication

Motivating and Influencing Throughout the Organization

  • Build Productivity By Applying Up, Down, and Across Motivational Communication Strategies
  • Evaluate and Practice Various Motivational, Informative, and Influencing Presentation Formats
Download Extended Seminar Outline PDF

LEARNING OBJECTIVES

  • Exhibit a Strong Sense of Self-Confidence with Your Peers, Direct Reports, and Manager
  • Analyze Audience and Situation Appropriately
  • Create Processes to Frame Your Message to Specific Audiences
  • Apply Strategies to Influence and Motivate

LESSON ONE
Putting the Best You Forward

  • Exhibit a Strong Sense of Confidence and External Image
  • Create and Maintain Trust and Credibility with Others
  • Apply Strategies to Build and Use Rapport and Identification with Colleagues

Targeting Your Message to the Situation

  • Identify the Best Uses of Various Forms of Communication Technologies
  • Choose the Most Appropriate Communication Channel to Be Effective in Various Work Situations
  • Assess and Plan Effective Messaging in Teams and Groups When Up, Down, and Across Members Are Present

LESSON TWO
Analyzing Your Audience

  • Explore the Needs of Your Audience
  • Account for the Role That Generation and Gender Have in Organizational Communications
  • Adjust Communication Style as Necessary to Account for Organizational Roles and Positions

Targeting Your Audience

  • Assess and Speak to Others’ Organizational Positions, Roles, and Responsibilities
  • Analyze an Audience to Create Messages That Address Listeners’ Specific Needs

LESSON THREE
Framing the Message

  • Use Indirect Versus Direct Messaging
  • Set a Clear Purpose or Result  Adapt to the Audience and Situation

Motivating and Influencing Throughout the Organization

  • Build Productivity By Applying Up, Down, and Across Motivational Communication Strategies

LESSON FOUR
Making Business Presentations

  • Evaluate Various Motivational, Informational, and Influencing Presentation Formats
  • Use Tools to Apply Influencing Strategies to Typical Workplace Situation
  • Practice Making Business Presentations Such as Making a Business Case, Structuring a Pitch, and Providing a Project Update

American Management Association (AMA) is accredited by the International Association for Continuing Education and Training (IACET). AMA complies with the ANSI/IACET Standard, which is recognized internationally as a standard of excellence in instructional practices. As a result of this accreditation, AMA is authorized to issue the IACET CEU.

AMA is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CPSM or SHRM-SCPSM.

AMA has been reviewed and approved as a provider of project management training by the Project Management Institute (PMI).

Talent Triangle PDUs

[L] 12

Project Management Institute (PMI) Talent Triangle, 2015.
Reproduced with the permission of PMI. Copyright and all rights reserved.

AMA is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org. For additional information or for more information regarding administrative policies such as complaints and refunds, please contact Martha Leon at 212-903-8173.

Recommended CPE Credit: Recommended CPE Credit: 14 hours/Basic
Prerequisites: None
Advance Preparation: Online pre- and post-seminar assessments
Delivery Method: Group Live/Group Internet-Based
Field of Study: Non-Technical – Communication

Classroom Schedule

25 Sessions Available

Online Schedule

3 Sessions Available

  • $2,445.00 Non Members
  • $2,195.00 AMA Members
  • $1,889.00 GSA
Date Duration State City Zip
  2019-06-06 2019-06-07 Jun 6, 2019 - Jun 7, 2019 2 Days IL Chicago 60601 Chicago Register Now

  2019-06-17 2019-06-18 Jun 17, 2019 - Jun 18, 2019 2 Days GA Atlanta 30309-7705 Atlanta Register Now

  2019-06-20 2019-06-21 Jun 20, 2019 - Jun 21, 2019 2 Days CA San Francisco 94103-3156 San Francisco Register Now

  2019-06-24 2019-06-25 Jun 24, 2019 - Jun 25, 2019 2 Days DC Arlington/Washington 22202-4807 Arlington/Washington Register Now

  2019-07-11 2019-07-12 Jul 11, 2019 - Jul 12, 2019 2 Days NY New York 10019 New York Register Now

  2019-07-15 2019-07-16 Jul 15, 2019 - Jul 16, 2019 2 Days WA Seattle 98101 Seattle Register Now

  2019-08-01 2019-08-02 Aug 1, 2019 - Aug 2, 2019 2 Days NY New York 10019 New York Register Now

  2019-08-19 2019-08-20 Aug 19, 2019 - Aug 20, 2019 2 Days DC Arlington/Washington 22202-4807 Arlington/Washington Register Now

  2019-08-26 2019-08-27 Aug 26, 2019 - Aug 27, 2019 2 Days IL Chicago 60601 Chicago Register Now

  2019-09-09 2019-09-10 Sep 9, 2019 - Sep 10, 2019 2 Days CA San Francisco 94103-3156 San Francisco Register Now

  2019-09-16 2019-09-17 Sep 16, 2019 - Sep 17, 2019 2 Days TX Austin 73301 Austin Register Now

  2019-09-26 2019-09-27 Sep 26, 2019 - Sep 27, 2019 2 Days MA Boston 02110-1817 Boston Register Now

  2019-10-03 2019-10-04 Oct 3, 2019 - Oct 4, 2019 2 Days CA Anaheim 92801 Anaheim Register Now

  2019-10-07 2019-10-08 Oct 7, 2019 - Oct 8, 2019 2 Days NY New York 10019 New York Register Now

  2019-10-10 2019-10-11 Oct 10, 2019 - Oct 11, 2019 2 Days IL Chicago 60601 Chicago Register Now

  2019-10-28 2019-10-29 Oct 28, 2019 - Oct 29, 2019 2 Days DC Arlington/Washington 22202-4807 Arlington/Washington Register Now

  2019-11-07 2019-11-08 Nov 7, 2019 - Nov 8, 2019 2 Days GA Atlanta 30309-7705 Atlanta Register Now

  2019-11-14 2019-11-15 Nov 14, 2019 - Nov 15, 2019 2 Days CO Denver 80002 Denver Register Now

  2019-11-18 2019-11-19 Nov 18, 2019 - Nov 19, 2019 2 Days NY New York 10019 New York Register Now

  2019-12-02 2019-12-03 Dec 2, 2019 - Dec 3, 2019 2 Days NY New York 10019 New York Register Now

  2019-12-09 2019-12-10 Dec 9, 2019 - Dec 10, 2019 2 Days IL Chicago 60601 Chicago Register Now

  2019-12-12 2019-12-13 Dec 12, 2019 - Dec 13, 2019 2 Days CA San Francisco 94103-3156 San Francisco Register Now

  2019-12-18 2019-12-19 Dec 18, 2019 - Dec 19, 2019 2 Days DC Arlington/Washington 22202-4807 Arlington/Washington Register Now

  2020-02-03 2020-02-04 Feb 3, 2020 - Feb 4, 2020 2 Days NY New York 10019 New York Register Now

  2020-02-10 2020-02-11 Feb 10, 2020 - Feb 11, 2020 2 Days DC Arlington/Washington 22202-4807 Arlington/Washington Register Now

2445.00 $
Close