Communicating Up, Down and Across the Organization

Get heard—regardless of positional power!

It can happen at a moment’s notice: you need to communicate a new idea to senior managers, influence your colleagues to support your proposal or inspire direct reports to make a change. Are you prepared to communicate with anyone in your organization? Do you know how to analyze your audience? Can you frame your message so that people feel connected to you in a corporate setting? To connect with many types of people while projecting confidence, credibility and trustworthiness requires specific tools and strategies. You’ll focus on improving communication skills and competencies necessary to build mutual understanding and connectivity with others, regardless of your role. You’ll also discover influence strategies and learn how to critically evaluate each unique communication event.

Seminar Number: 02203

In a Classroom
Online
Your Company Location

Course Scheduling & Pricing

Who Should Attend

This communication training is ideal for business professionals who want to be strong, passionate and effective communicators who can speak to a variety of audiences across organizational boundaries.

Classroom2 Day(s)
1.2 CEU, 14 CPE, 12 PDCs, 12 PDU
Online4 Lesson(s)
1.2 CEU, 14 CPE, 12 PDCs, 12 PDU

Overview
How You Will Benefit
What You Will Cover
Outline - Classroom
Outline - Live Online
Credits

To connect with many types of people while projecting confidence, credibility and trustworthiness requires specific tools and strategies. You’ll focus on improving communication skills and competencies necessary to build mutual understanding and connectivity with others, regardless of your role. You’ll also discover influence strategies and learn how to critically evaluate each unique communication event.

Analyze your audiences and situations and plan your message
Create processes to frame your message to specific audiences
Apply strategies to influence and motivate others throughout the organization
Understand how communication can impact how much influence you have
Exhibit a strong sense of self-confidence with your peers, direct reports and managers

Solving real workplace communication issues
Recognizing the role of communication in developing influence and improved productivity
Exhibiting a strong sense of confidence and external image
Applying strategies to build and use rapport and identification with colleagues
Targeting your message to the situation
Planning effective messaging in teams when up/down/across members are present
Applying message-framing strategies to create a responsive environment
Practicing how to deliver messages that promote clear and productive communication
Motivating and influencing throughout the organization
Evaluating and practicing various motivational and presentation formats

Special Feature

This Seminar Features Blended Learning
AMA Blended Learning combines instructor-led training with online pre- and post-seminar assessments, tune-up courses and other resources to maximize your training goals. Through a blend of proven instructor-led seminars and powerful online technology, AMA Blended Learning provides a compelling and more comprehensive experience for the learner—producing a greater return-on-investment for the employer and the seminar participant.

Learning Objectives

Exhibit a Strong Sense of Self-Confidence with Your Peers, Direct Reports, and Manager
Analyze Audiences and Situations Appropriately
Create Processes to Frame Your Message to Specific Audiences
Apply Strategies to Influence and Motivate

Putting the Best “You” Forward

Exhibit a Strong Sense of Confidence and External Image
Create and Maintain Credibility and Trust with Others
Apply Strategies to Build and Use Rapport with Colleagues

Targeting Your Message to the Audience

Analyze an Audience to Create Messages That Address Listeners’ Specific Needs
Assess and Speak to Others’ Organizational Positions, Roles, and Responsibilities
Create Multidimensional Messages That Speak to Both the Mind and the Heart of Listeners

Targeting Your Message to the Situation

Create Multidimensional Messages That Speak to Both the Mind and the Heart of Listeners
Choose the Most Appropriate Communication Channel to Be Effective in Various Work Situations
Assess and Plan Effective Messaging in Teams and Groups When Up, Down, and Across Members Are All Present

Framing the Message

Apply Message Framing Strategies to Create an Open and Responsive Communication Environment
Assess Influencing Preferences and Situational Needs to Impact Personal Persuasive Ability
Practice Skills for Delivering Messages That Promote Clear and Productive Communication

Motivating and Influencing Throughout the Organization

Build Productivity By Applying Up, Down, and Across Motivational Communication Strategies
Evaluate and Practice Various Motivational, Informative, and Influencing Presentation Formats

Download Extended Seminar Outline PDF

LEARNING OBJECTIVES

Exhibit a Strong Sense of Self-Confidence with Your Peers, Direct Reports, and Manager
Analyze Audience and Situation Appropriately
Create Processes to Frame Your Message to Specific Audiences
Apply Strategies to Influence and Motivate

LESSON ONE
Putting the Best You Forward

Exhibit a Strong Sense of Confidence and External Image
Create and Maintain Trust and Credibility with Others
Apply Strategies to Build and Use Rapport and Identification with Colleagues

Targeting Your Message to the Situation

Identify the Best Uses of Various Forms of Communication Technologies
Choose the Most Appropriate Communication Channel to Be Effective in Various Work Situations
Assess and Plan Effective Messaging in Teams and Groups When Up, Down, and Across Members Are Present

LESSON TWO
Analyzing Your Audience

Explore the Needs of Your Audience
Account for the Role That Generation and Gender Have in Organizational Communications
Adjust Communication Style as Necessary to Account for Organizational Roles and Positions

Targeting Your Audience

Assess and Speak to Others’ Organizational Positions, Roles, and Responsibilities
Analyze an Audience to Create Messages That Address Listeners’ Specific Needs

LESSON THREE
Framing the Message

Use Indirect Versus Direct Messaging
Set a Clear Purpose or Result  Adapt to the Audience and Situation

Motivating and Influencing Throughout the Organization

Build Productivity By Applying Up, Down, and Across Motivational Communication Strategies

LESSON FOUR
Making Business Presentations

Evaluate Various Motivational, Informational, and Influencing Presentation Formats
Use Tools to Apply Influencing Strategies to Typical Workplace Situation
Practice Making Business Presentations Such as Making a Business Case, Structuring a Pitch, and Providing a Project Update

American Management Association (AMA) is accredited by the International Association for Continuing Education and Training (IACET). AMA complies with the ANSI/IACET Standard, which is recognized internationally as a standard of excellence in instructional practices. As a result of this accreditation, AMA is authorized to issue the IACET CEU.

AMA is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CPSM or SHRM-SCPSM.

AMA has been reviewed and approved as a provider of project management training by the Project Management Institute (PMI).

Talent Triangle PDUs

[L] 12

AMA is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org. For additional information or for more information regarding administrative policies such as complaints and refunds, please contact Martha Leon at 212-903-8173.

Recommended CPE Credit: Recommended CPE Credit: 14 hours/Basic
Prerequisites: None
Advance Preparation: Online pre- and post-seminar assessments
Delivery Method: Group Live/Group Internet-Based
Field of Study: Non-Technical – Communication

Classroom Schedule

25 Sessions Available

Online Schedule

3 Sessions Available

$2,445.00 Non Members
$2,195.00 AMA Members
$1,889.00 GSA

Date

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State

Date	Duration	State	City	Zip
2019-06-06 2019-06-07 Jun 6, 2019 - Jun 7, 2019	2 Days	IL	Chicago	60601 Chicago	Register Now
2019-06-17 2019-06-18 Jun 17, 2019 - Jun 18, 2019	2 Days	GA	Atlanta	30309-7705 Atlanta	Register Now
2019-06-20 2019-06-21 Jun 20, 2019 - Jun 21, 2019	2 Days	CA	San Francisco	94103-3156 San Francisco	Register Now
2019-06-24 2019-06-25 Jun 24, 2019 - Jun 25, 2019	2 Days	DC	Arlington/Washington	22202-4807 Arlington/Washington	Register Now
2019-07-11 2019-07-12 Jul 11, 2019 - Jul 12, 2019	2 Days	NY	New York	10019 New York	Register Now
2019-07-15 2019-07-16 Jul 15, 2019 - Jul 16, 2019	2 Days	WA	Seattle	98101 Seattle	Register Now
2019-08-01 2019-08-02 Aug 1, 2019 - Aug 2, 2019	2 Days	NY	New York	10019 New York	Register Now
2019-08-19 2019-08-20 Aug 19, 2019 - Aug 20, 2019	2 Days	DC	Arlington/Washington	22202-4807 Arlington/Washington	Register Now
2019-08-26 2019-08-27 Aug 26, 2019 - Aug 27, 2019	2 Days	IL	Chicago	60601 Chicago	Register Now
2019-09-09 2019-09-10 Sep 9, 2019 - Sep 10, 2019	2 Days	CA	San Francisco	94103-3156 San Francisco	Register Now
2019-09-16 2019-09-17 Sep 16, 2019 - Sep 17, 2019	2 Days	TX	Austin	73301 Austin	Register Now
2019-09-26 2019-09-27 Sep 26, 2019 - Sep 27, 2019	2 Days	MA	Boston	02110-1817 Boston	Register Now
2019-10-03 2019-10-04 Oct 3, 2019 - Oct 4, 2019	2 Days	CA	Anaheim	92801 Anaheim	Register Now
2019-10-07 2019-10-08 Oct 7, 2019 - Oct 8, 2019	2 Days	NY	New York	10019 New York	Register Now
2019-10-10 2019-10-11 Oct 10, 2019 - Oct 11, 2019	2 Days	IL	Chicago	60601 Chicago	Register Now
2019-10-28 2019-10-29 Oct 28, 2019 - Oct 29, 2019	2 Days	DC	Arlington/Washington	22202-4807 Arlington/Washington	Register Now
2019-11-07 2019-11-08 Nov 7, 2019 - Nov 8, 2019	2 Days	GA	Atlanta	30309-7705 Atlanta	Register Now
2019-11-14 2019-11-15 Nov 14, 2019 - Nov 15, 2019	2 Days	CO	Denver	80002 Denver	Register Now
2019-11-18 2019-11-19 Nov 18, 2019 - Nov 19, 2019	2 Days	NY	New York	10019 New York	Register Now
2019-12-02 2019-12-03 Dec 2, 2019 - Dec 3, 2019	2 Days	NY	New York	10019 New York	Register Now
2019-12-09 2019-12-10 Dec 9, 2019 - Dec 10, 2019	2 Days	IL	Chicago	60601 Chicago	Register Now
2019-12-12 2019-12-13 Dec 12, 2019 - Dec 13, 2019	2 Days	CA	San Francisco	94103-3156 San Francisco	Register Now
2019-12-18 2019-12-19 Dec 18, 2019 - Dec 19, 2019	2 Days	DC	Arlington/Washington	22202-4807 Arlington/Washington	Register Now
2020-02-03 2020-02-04 Feb 3, 2020 - Feb 4, 2020	2 Days	NY	New York	10019 New York	Register Now
2020-02-10 2020-02-11 Feb 10, 2020 - Feb 11, 2020	2 Days	DC	Arlington/Washington	22202-4807 Arlington/Washington	Register Now

$2,345.00 Non Members
$2,095.00 AMA Members
$1,795.00 GSA

Date

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Date	Duration
2019-07-08 2019-07-17 Jul 8, 2019 - Jul 17, 2019	4 Lesson(s) 07/08/2019, 2:00PM- 5:00PM; 07/10/2019, 2:00PM- 5:00PM; 07/15/2019, 2:00PM- 5:00PM; 07/17/2019, 2:00PM- 5:00PM;	Register Now
2019-09-09 2019-09-18 Sep 9, 2019 - Sep 18, 2019	4 Lesson(s) 09/09/2019, 2:00PM- 5:00PM; 09/11/2019, 2:00PM- 5:00PM; 09/16/2019, 2:00PM- 5:00PM; 09/18/2019, 2:00PM- 5:00PM;	Register Now
2019-10-28 2019-11-06 Oct 28, 2019 - Nov 6, 2019	4 Lesson(s) 10/28/2019, 2:00PM- 5:00PM; 10/30/2019, 2:00PM- 5:00PM; 11/04/2019, 2:00PM- 5:00PM; 11/06/2019, 2:00PM- 5:00PM;	Register Now

2445.00 $