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Communicating Up, Down and Across the Organization

Get heard—regardless of positional power!

It can happen at a moment’s notice: you need to communicate a new idea to senior managers, influence your colleagues to support your proposal or inspire direct reports to make a change. Are you prepared to communicate with anyone in your organization? Do you know how to analyze your audience? Can you frame your message so that people feel connected to you in a corporate setting? To connect with many types of people while projecting confidence, credibility and trustworthiness requires specific tools and strategies. You’ll focus on improving communication skills and competencies necessary to build mutual understanding and connectivity with others, regardless of your role. You’ll also discover influence strategies and learn how to critically evaluate each unique communication event.  

Seminar Number: 02203

5
(636 reviews)
  • In-Person
  • Live Online
  • At Your Company Location

Course Scheduling & Pricing

Home>Course Topic>Interpersonal Skills>Communicating Up, Down and Across the Organization

Who Should Attend

Business professionals who want to be strong, passionate and effective communicators who can speak to a variety of audiences across organizational boundaries

  •   In-Person2 Day(s)
    1.2 CEU, 12 CLP, 14 CPE, 12 PDCs, 12 PDU, 12 PMU
  •   Live Online2 Day(s)
    1.2 CEU, 12 CLP, 14 CPE, 12 PDCs, 12 PDU, 12 PMU
 
 

It can happen at a moment’s notice: you need to communicate a new idea to senior managers, influence your colleagues to support your proposal or inspire direct reports to make a change. Are you prepared to communicate with anyone in your organization? Do you know how to analyze your audience? Can you frame your message so that people feel connected to you in a corporate setting?

To connect with many types of people while projecting confidence, credibility and trustworthiness requires specific tools and strategies. You’ll focus on improving communication skills and competencies necessary to build mutual understanding and connectivity with others, regardless of your role. You’ll also discover influence strategies and learn how to critically evaluate each unique communication event.

 

  • Analyze your audiences and situations and plan your message
  • Create processes to frame your message to specific audiences
  • Apply strategies to influence and motivate others throughout the organization
  • Understand how communication can impact how much influence you have
  • Exhibit a strong sense of self-confidence with your peers, direct reports and managers
  • Solving real workplace communication issues
  • Recognizing the role of communication in developing influence and improved productivity
  • Exhibiting a strong sense of confidence and external image
  • Applying strategies to build and use rapport and identification with colleagues
  • Targeting your message to the situation
  • Planning effective messaging in teams when up/down/across members are present
  • Applying message-framing strategies to create a responsive environment
  • Practicing how to deliver messages that promote clear and productive communication
  • Motivating and influencing throughout the organization
  • Evaluating and practicing various motivational and presentation formats

Special Feature

This Seminar Features Blended Learning
AMA Blended Learning combines instructor-led training with online pre- and post-seminar assessments, tune-up courses and other resources to maximize your training goals. Through a blend of proven instructor-led seminars and powerful online technology, AMA Blended Learning provides a compelling and more comprehensive experience for the learner—producing a greater return-on-investment for the employer and the seminar participant.

Learning Objectives

  • Exhibit a Strong Sense of Self-Confidence with Your Peers, Direct Reports, and Manager
  • Analyze Audiences and Situations Appropriately
  • Create Processes to Frame Your Message to Specific Audiences
  • Apply Strategies to Influence and Motivate

Putting the Best “You” Forward

  • Exhibit a Strong Sense of Confidence and External Image
  • Create and Maintain Credibility and Trust with Others
  • Apply Strategies to Build Rapport with Colleagues

Targeting Your Message to the Audience

  • Analyze an Audience to Create Messages That Address Listeners’ Specific Needs

Targeting Your Message to the Situation

  • Create Multi-Dimensional Messages That Speak to Both the Mind and the Heart of Listeners
  • Choose the Most Appropriate Communication Channel to Be Effective in Various Work Situations
  • Assess and Plan Effective Messaging in Teams and Groups When Up, Down, and Across Members Are All Present

Framing the Message

  • Apply Message Framing Strategies to Create an Open and Responsive Communication Environment
  • Assess Influencing Preferences and Situational Needs to Impact Personal Persuasive Ability
  • Practice Skills for Delivering Messages That Promote Clear and Productive Communication

Putting It All Together

  • Evaluate and Create Messages to Accomplish a Specific Goal
  • Analyze and Refine a Message by Applying Best Practices for Communicating Up, Down, and Across the Organization

Download Extended Seminar Outline PDF

View a Sample of Our Reviews

5

636 reviews

 
Great presentation, very knowledgeable facilitator! Excellent take aways.
5
Heather D.
 
Recruiting Manager
 
Industry: Manufacturing, Pharmaceuticals
The content covered was spot on. It made me feel like I can take these learnings and apply them as soon as I return to work.
5
Stephanie B.
 
OPERATIONS MANAGER
 
Industry: Finance
This was a great workshop! Well organized, detailed and easy to understand workbook, and the instructor allowed for a lot of open discussion which lead me to find the answers I was looking for.
5
Rebecca V.
 
Director of Conference Programs
 
Industry: Organizations
The class was very informative and the instructor did a good job of facilitating an environment in which we not only learned, but were able to share and give feedback
5
WILLIAM S.
 
SUPPLY CHAIN DIRECTOR
 
Industry: Construction
This course met the objectives; the course, along with the instructor, were able to provide relevant instruction and example. It allowed me to expand on a needed skill. Communication is so easily mishandled, and this course was able to dial in on the important details.
5
Rica D.
 
PROCUREMENT MANAGER
 
Industry: Manufacturing

This course is valid for 12 PMUs.

American Management Association is accredited by the International Accreditors for Continuing Education and Training (IACET) and is accredited to issue the IACET CEU.

AMA is recognized by SHRM to offer Professional Development Credits (12 PDCs) for the SHRM-CPSM or SHRM-SCPSM.

Talent Triangle PDUs
12 Power Skills[PS]
Project Management Institute (PMI) Talent Triangle, 2015.
Reproduced with the permission of PMI. Copyright and all rights reserved.

American Management Association is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org. For additional information or for more information regarding administrative policies such as complaints and refunds, please contact Customer Service at 800-262-9699.

Recommended CPE Credit: 14 hours/Basic
Prerequisites: None
Advance Preparation: Online pre- and post-seminar assessments
Delivery Method: Group Live/Group Internet Based
Field of Study: Non-Technical – Communication & Marketing

In-Person Schedule

8 Sessions Available

Live Online Schedule

18 Sessions Available

  • $2,895.00 Non Members
  • $2,595.00 AMA Members
  • $2,390.00 GSA
Date Duration State City Zip
  2025-04-24 2025-04-25 Apr 24, 2025 - Apr 25, 2025 2 Days NY New York 10019 New York Register Now

  2025-07-07 2025-07-08 Jul 7, 2025 - Jul 8, 2025 2 Days CA San Francisco 94103 San Francisco Register Now

  2025-08-13 2025-08-14 Aug 13, 2025 - Aug 14, 2025 2 Days IL Chicago 60601-5927 Chicago Register Now

  2025-09-04 2025-09-05 Sep 4, 2025 - Sep 5, 2025 2 Days DC Arlington/Washington 22202-4807 Arlington/Washington Register Now

  2025-09-18 2025-09-19 Sep 18, 2025 - Sep 19, 2025 2 Days TX Dallas 75001 Dallas Register Now

  2025-10-09 2025-10-10 Oct 9, 2025 - Oct 10, 2025 2 Days CA Anaheim 92802 Anaheim Register Now

  2025-11-17 2025-11-18 Nov 17, 2025 - Nov 18, 2025 2 Days NY New York 10019 New York Register Now

  2025-12-04 2025-12-05 Dec 4, 2025 - Dec 5, 2025 2 Days GA Atlanta 30309-7705 Atlanta Register Now

Great presentation, very knowledgeable facilitator! Excellent take aways.
5
Heather D.
 
Recruiting Manager
 
Industry: Manufacturing, Pharmaceuticals
The content covered was spot on. It made me feel like I can take these learnings and apply them as soon as I return to work.
5
Stephanie B.
 
OPERATIONS MANAGER
 
Industry: Finance
This was a great workshop! Well organized, detailed and easy to understand workbook, and the instructor allowed for a lot of open discussion which lead me to find the answers I was looking for.
5
Rebecca V.
 
Director of Conference Programs
 
Industry: Organizations
The class was very informative and the instructor did a good job of facilitating an environment in which we not only learned, but were able to share and give feedback
5
WILLIAM S.
 
SUPPLY CHAIN DIRECTOR
 
Industry: Construction
This course met the objectives; the course, along with the instructor, were able to provide relevant instruction and example. It allowed me to expand on a needed skill. Communication is so easily mishandled, and this course was able to dial in on the important details.
5
Rica D.
 
PROCUREMENT MANAGER
 
Industry: Manufacturing
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