Building Conflict-Free Relationships

Tools for Working with Anyone

Whatever your position, you must interact effectively with other people to get work done. And within every work environment, conflict is inevitable.

Your success is defined by how you develop and maintain positive working relationships with everyone around you. Making the situation worse is that today we are all overworked and overwhelmed.

Whether it’s your boss, colleagues, or direct reports, people are prone to react emotionally or push their own agendas instead of focusing on what you are trying to communicate. These behaviors can lead to conflict in the form of misunderstanding, frustration, and work delays.

Here’s your chance to get immediate solutions for turning around difficult relationships and creating a climate where everyone feels valued and respected. This webinar provides the concrete tactics, sage advice, and proven techniques for alleviating the challenge and discomfort in all your relationships.

About Your Instructor

Dr. Bill Thallemer is a high-energy, visionary, and decisive senior executive with a history of success in building and developing highly successful teams in dynamic and fluid environments. Dr. Thallemer has held executive leadership positions in education as the president of a college, in healthcare as the president of an international healthcare group who built and managed healthcare facilities in Asia, India, Latin America, and the UAE, and in business as the president of a Lean Six Sigma consultancy organization. He is a leadership and change management expert with over 15 years of teaching leadership at the doctoral level and providing change management strategies and techniques for organizations.

Attend this program to discover simple guidelines and ground rules for establishing and maintaining positive relationships, including:

• Understanding which of the five types of behaviors you’ll face and knowing how to respond to each
• How to use the “Lucky 7” to build positive connections with others
• How to take the emotions out of charged situations and not get reactive
• Strategies for building relationships in areas where the other person is “open to change”
• Tips for managing conflict between team members
• How to foster positive relationships using the 4-step HOST model

How You will Benefit

After completing this course, you will be able to:

• Define the five types of work behaviors and describe how to build relationships through the types.
• Understand the difference between “never going to change” vs. “open to change.”
• Explain the Lucky 7 and how it can build positive work relationships.
• Discover how to find commonalities between workers using the five ‘sweet spot’ approaches.
• Understand how to manage workplace conflict with active listening, facts and commonalities.
• Demonstrate how to maintain a positive work relationship using the HOST model.

How AMA Webinars Work

AMA Webinars provide you with a cost-effective and convenient way to boost your know-how. You can participate in the comfort of your home or office without the need for travel costs and time.

BONUS:  Paid registrants will also get a single-user license to access a recorded archive of the program for a full year so that you can watch the program again and again to boost your skill set.

Please note that AMA Webinars are designed to provide a one-to-one learning experience for an individual and are not designed to be viewed in a group setting. Program access is available only via the MYAMA account of the registered attendee.

To fully participate in this electronic, interactive and live session, please check your system (or ask your IT department) to ensure it meets the following requirements:

Supported OS, Browser and Additional Requirements

• Windows 7 and above; Google Chrome (v66.0 & above), Internet Explorer (v11.0 & above), Mozilla Firefox (v55.0 & above), or Microsoft Edge (v16 & above)
• Mac OS X 10.11, 10.12 and 10.13; Google Chrome (v66.0 & above), Apple Safari (v11.0 & above) and Mozilla Firefox (v55.0 & above)
• Ubuntu 14.04 and 16.04; Red Hat Enterprise Linux 6; Google Chrome and Adobe Flash Player 23.0
• Google Android 4.4 or later
• Apple iOS: iOS 8.1.2 or later

If you are using an unsupported version of a Windows, Mac, or Linux operating system, you may experience difficulty in viewing and/or listening to the event.

Test Your Computer

The audio portion of this AMA web event will be delivered directly through your computer’s speakers or attached headphones. To fully participate in this electronic, interactive, live session, please test your system and review the requirements (or ask your IT department) before the program begins:

TEST NOW

Additional Requirements:

• Minimum bandwidth requirement is 512 kbps for meeting attendees
• POP-UP Blockers must be turned off to access the program.

Important tip - Please allow 15 minutes prior to joining a session to conduct your set-up and testing!

Need further assistance? Visit the complete technical requirements for Adobe Connect.