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Building Better Work Relationships: New Techniques for Results-Oriented Communication

Learn why successful work relationships help build successful careers!

In a complex environment, work is accomplished through the collaborative efforts of many. Differences are a positive force if you know how to harness them. Your ability to develop good interpersonal skills and create rapport in this environment can make—or break—your career. Get set to step up and become a "conscious communicator." Develop self-awareness, analyze situations, and consciously select and use productive communication strategies. You’ll find your relationship style, identify your strengths and weaknesses, and master the winning tactics to work harmoniously to achieve your goals.  

Seminar Number: 02235

5
(904 reviews)
  • In-Person
  • Live Online
  • At Your Company Location

Course Scheduling & Pricing

Home>Course Topic>Interpersonal Skills>Building Better Work Relationships: New Techniques for Results-Oriented Communication

Who Should Attend

People who want to build better work relationships, maximize impact, increase productivity, and drive results by applying effective communication and relationship management

  •   In-Person2 Day(s)
    12 CAE, 1.2 CEU, 12 CLP, 14 CPE, 12 PDCs, 12 PDU, 18 PMU
  •   Live Online2 Day(s)
    12 CAE, 1.2 CEU, 12 CLP, 14 CPE, 12 PDCs, 12 PDU, 18 PMU
 
 

In a complex environment, work is accomplished through the collaborative efforts of many. Differences are a positive force if you know how to harness them.

Your ability to develop good interpersonal skills and create rapport in this environment can make—or break—your career. Get set to step up and become a "conscious communicator." Develop self-awareness, analyze situations, and consciously select and use productive communication strategies. You’ll find your relationship style, identify your strengths and weaknesses, and master the winning tactics to work harmoniously to achieve your goals.

 

  • Build better rapport and gain the trust of your colleagues
  • Discover the basic competencies critical to solid work relationships
  • Develop flexibility in actions, thoughts, and feelings to better handle any situation
  • Avoid mistakes and conflicts that may result from misinterpreting others or ineffective listening
  • Influence and motivate others to first-rate performance
  • Learn how to use direct and indirect messages accurately
  • Build your self-esteem as you discover a new self-awareness
  • Identify strengths, weaknesses, and opportunities in your work relationships
  • Understand values, beliefs, attitudes, and perceptual processes
  • Understand emotions and how they translate into emotional intelligence
  • Master the keys to excellent communication: observe, listen, analyze, plan, communicate
Effective Work Relationships
  • How do you build work relationships
  • Learn behaviors that support or undermine your relationships
  • Assessing your relationships

Communication and Perceptions

  • World view, perception, and work relationships
  • Trust busters and how to fix them
  • The five axioms of conscious communication
  • Mirroring and rapport

Investigating Emotions and Emotional Intelligence

  • Social intelligence and multiple intelligences
  • Assessing your multiple intelligences
  • Five domains of emotional intelligence
  • Improving work relationships through emotional intelligence

Building Better Relationships with Ourselves and Others

  • Perception, world view, emotional intelligence—and you
  • Self-awareness, self-esteem, and self-concept
  • Case study to understand your styles—and how to flex them

Relationship Building

  • Managing assumptions in order to build trusting work relationships
  • Consciously building trust at work
  • Developing and showing a positive attitude

Express Needs Within Work Relationships

  • Expressing needs and influencing others
  • Performing an interpersonal needs inventory
  • The shape and sound of assertiveness
  • Completing an influential SWOT (Strengths, Weaknesses, Opportunities, Threats) Profile

Relational Communication

  • Identifying your communication style: how you relate most often
  • Sharpening verbal and nonverbal behaviors and skills
  • Applying direct and indirect messages for more flexible communication
  • Using feedback and questioning skills to better understand others

Relational Listening

  • Listening barriers and their impact on effective work relationships
  • A listening improvement map
  • Improving listening by asking good questions
  • Applying active and reflective listening skills in various situations

Addressing Relational Change and Conflict

  • Practicing relational change
  • Addressing conflict and relational change
  • Selecting your conflict-resolution style
  • Planning to resolve conflicts assertively
  • Resolving conflicts with work relationships in mind
  • Developing and practicing a conflict-resolution plan

Learning Objectives

  • Define the Fundamental Competencies Needed to Achieve Solid Work Relationships
  • Identify the Strengths, Weaknesses, and Opportunities in Your Workplace Relationships
  • Explain how Values, Beliefs, Attitudes, and Perceptions Impact the Establishment of Trust and Respect
  • Describe the Role of Social, Multiple, and Emotional Intelligences in the Workplace
  • Incorporate the Skills Needed for Effective Relational Communication

Effective Workplace Relationships

  • Identify Behaviors That Help or Hinder Effective Workplace Relationships
  • Assess Your Own Work Relationships and Areas in Which to Improve

Communication and Perception

  • Define Worldview and Explain Its Impact on One’s Perception of Events and Experiences
  • Identify How to Communicate Effectively with Others by Becoming a “Conscious Communicator”
  • Describe the Implications of Communication as a Cycle of Continuous Responses That Create “Relationship Residue”
  • Use Rapport-Building as a Tool to Improve Relationships

Personal Perspectives in Relationships

  • Describe Your Social/Communication Style Preferences
  • Identify Strategies to Improve Work Relationships Using Emotional Intelligence
  • Describe the Impact of Self-Perception on Interactions with Others

Building Trust

  • Describe the Role That Trust Plays in Building Work Relationships
  • Identify Behaviors That Erode Trust, and Those That Build Trust
  • Analyze, Assess, and Counteract People or Situations That Elicit Unproductive Attitudes

Relational Communication

  • Use Assertive Verbal and Nonverbal Behaviors to Build Rapport and Influence Others
  • Apply Direct and Indirect Messages to Flex Communication to Meet Varying Goals
  • Apply Feedback and Questioning Skills to Better Understand Others and Their Relationship Needs

Relational Listening

  • Identify Listening Barriers and Their Impact on the Development of Effective Workplace Relationships
  • Ask Good Questions and Paraphrase to Improve Listening Skills and Relationships
  • Apply Active and Reflective Listening Skills in Specific Types of Workplace Listening Situations
  • Apply Best Practices for Giving or Seeking Feedback

Relational Change and Conflict

  • Use a Combination of Strategies for Managing Change, Easing Transitions, and Redefining Relationships
  • Identify Conflict Management Strategies to Fit Specific Relationships and Situations

Download Extended Seminar Outline PDF

 

View a Sample of Our Reviews

5

904 reviews

 
This class is an excellent opportunity for someone who would like to improve their communication technique and build more effective working relationships. The instructor for this class is excellent. He's an effective communicator and his experience is relevant to meet my needs.
5
Brian W.
 
QA MANAGER
 
Industry: Holding Company & Conglomerate
I liked working in groups and partners. The teaching method is "hands on" which works best for me. Writing down my takeaways/goals at the end of each chapter is very helpful and useful for implementing the new ideas.
5
MELODY S.
 
Controller
 
Industry: Business Services, Management Consulting
I really appreciated the real world examples and exercises to help me dimensionalize the discussion.
5
Sharon S.
 
SENIOR MANAGER
 
Industry: Manufacturing, Food & Beverage
Small intimate group that was very involved and the facilitator led us through the activities very well. I learned about others and related to all of my peers in the training. i have some new tools that I can use to build new relationships and improve old ones.
5
Norman T.
 
Process Metallurgist
 
Industry: Manufacturing
The class was very well done, has provided good examples from life and workplace . Everyone was participating so we could improve our deficiencies.
5
Eva U.
 
Senior Chemist
 
Industry: Manufacturing

This course is valid for 18 PMUs.

As a CAE Approved Provider educational program related to the CAE exam content outline, this program may be applied for 12 credits toward your CAE application or renewal professional development requirements.

AMA is recognized by SHRM to offer Professional Development Credits (12 PDCs) for the SHRM-CPSM or SHRM-SCPSM.

Talent Triangle PDUs
12 Power Skills [PS]
Project Management Institute (PMI) Talent Triangle, 2015.
Reproduced with the permission of PMI. Copyright and all rights reserved

 

American Management Association is accredited by the International Accreditors for Continuing Education and Training (IACET) and is accredited to issue the IACET CEU.

 

American Management Association is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org. For additional information or for more information regarding administrative policies such as complaints and refunds, please contact Customer Service at 800-262-9699.

Recommended CPE Credit: 14 hours/Basic
Prerequisite: None
Advance Preparation: None
Delivery Method: Group Live/Group Internet Based
Field of Study: Non-Technical – Communication & Marketing

In-Person Schedule

9 Sessions Available

Live Online Schedule

14 Sessions Available

  • $2,895.00 Non Members
  • $2,595.00 AMA Members
  • $2,390.00 GSA
Date Duration State City Zip
  2025-07-14 2025-07-15 Jul 14, 2025 - Jul 15, 2025 2 Days TX Dallas 75001 Dallas Register Now

  2025-08-11 2025-08-12 Aug 11, 2025 - Aug 12, 2025 2 Days NY New York 10019 New York Register Now

  2025-09-18 2025-09-19 Sep 18, 2025 - Sep 19, 2025 2 Days GA Atlanta 30309-7705 Atlanta Register Now

  2025-09-22 2025-09-23 Sep 22, 2025 - Sep 23, 2025 2 Days CA San Francisco 94103 San Francisco Register Now

  2025-10-02 2025-10-03 Oct 2, 2025 - Oct 3, 2025 2 Days MA Boston 02110 Boston Register Now

  2025-11-17 2025-11-18 Nov 17, 2025 - Nov 18, 2025 2 Days IL Chicago 60601-5927 Chicago Register Now

  2025-12-18 2025-12-19 Dec 18, 2025 - Dec 19, 2025 2 Days NY New York 10019 New York Register Now

  2026-02-19 2026-02-20 Feb 19, 2026 - Feb 20, 2026 2 Days GA Atlanta 30309-7705 Atlanta Register Now

  2026-03-12 2026-03-13 Mar 12, 2026 - Mar 13, 2026 2 Days MA Boston 02110 Boston Register Now

This class is an excellent opportunity for someone who would like to improve their communication technique and build more effective working relationships. The instructor for this class is excellent. He's an effective communicator and his experience is relevant to meet my needs.
5
Brian W.
 
QA MANAGER
 
Industry: Holding Company & Conglomerate
I liked working in groups and partners. The teaching method is "hands on" which works best for me. Writing down my takeaways/goals at the end of each chapter is very helpful and useful for implementing the new ideas.
5
MELODY S.
 
Controller
 
Industry: Business Services, Management Consulting
I really appreciated the real world examples and exercises to help me dimensionalize the discussion.
5
Sharon S.
 
SENIOR MANAGER
 
Industry: Manufacturing, Food & Beverage
Small intimate group that was very involved and the facilitator led us through the activities very well. I learned about others and related to all of my peers in the training. i have some new tools that I can use to build new relationships and improve old ones.
5
Norman T.
 
Process Metallurgist
 
Industry: Manufacturing
The class was very well done, has provided good examples from life and workplace . Everyone was participating so we could improve our deficiencies.
5
Eva U.
 
Senior Chemist
 
Industry: Manufacturing
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