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Assertiveness Training

Gain more confidence, decisiveness and respect with assertiveness training!

In this training seminar, you will learn powerful assertiveness training exercises for improving your assertiveness skills to help you deal with conflict at all levels in the organization, discover techniques on how to be an assertive communicator, acquire ways to handle receiving and giving feedback and address business etiquette when professionalism and assertiveness are required. You’ll assess your areas of strength and growth in this critical skill, understand how social styles affect assertive behaviors and benefit by learning steps for conflict resolution. Overall enhance your assertiveness skills for immediate on-the-job use! NEW! Remote Access AMA now offers you the option of attending this course virtually with Remote Access. Participate in this live seminar from the comfort of your own home, or right in your office. You will have full interaction with the course leader, participate in group exercises, and more. Call 877-566-9441 for details.

Seminar Number: 02188

  • In a Classroom
  • Online
  • Your Company Location

Course Scheduling & Pricing

Who Should Attend

Associates, business professionals, team leaders and individual contributors who want to acquire the essential assertiveness skills.

  •   Classroom3 Day(s)
    1.8 CEU, 21 CPE
  •   Online3 Lesson(s)
    1.8 CEU, 21 CPE
 

In this training seminar, you will learn powerful assertiveness training exercises for improving your assertiveness skills to help you deal with conflict at all levels in the organization, discover techniques on how to be an assertive communicator, acquire ways to handle receiving and giving feedback and address business etiquette when professionalism and assertiveness are required. You’ll assess your areas of strength and growth in this critical skill, understand how social styles affect assertive behaviors and benefit by learning steps for conflict resolution. Overall enhance your assertiveness skills for immediate on-the-job use!

NEW! Remote Access

AMA now offers you the option of attending this course virtually with Remote Access. Participate in this live seminar from the comfort of your own home, or right in your office. You will have full interaction with the course leader, participate in group exercises, and more.

Call 877-566-9441 for details.

  • Gain the essentials of assertiveness
  • Practice assertive behaviors through verbal, vocal and visual techniques
  • Address assertiveness issues in both your personal life and business life
  • Learn the nuances of etiquette and how it relates to assertiveness and self-esteem
  • Apply your newly learned assertiveness skills to relevant on-the-job situations
  • Differences in behavioral styles—passive, aggressive and assertive
  • Identifying techniques for improving self-esteem
  • Improving communication with different social styles
  • Risks and benefits in becoming assertive
  • Factors that influence your level of assertiveness
  • The role of social styles in assertive communication
  • A 5-step model for conflict resolution
  • Appropriate assertiveness in common workplace situations
  • Achieving a healthy balance personally and professionally

Special Feature

AMA Blended Learning combines instructor-led training with online pre- and post-seminar assessments, tune-up courses and other resources to maximize your training goals. Through a blend of proven instructor-led seminars and powerful online technology, AMA Blended Learning provides a compelling and more comprehensive experience for the learner—producing a greater return-on-investment for the employer and the seminar participant.

Learning Objectives

  • Describe Behaviors That Distinguish Assertive, Passive, and Aggressive Behavioral Styles
  • Assess Personal Areas of Strength and Areas for Growth Related to Assertiveness
  • Demonstrate Assertive Behavior Using a Variety of Verbal and Visual Techniques
  • Recognize Appropriate Opportunities for Assertive Behavior Related to Conflict Management and Business Etiquette in the Workplace

Assertiveness Fundamentals

  • Assess Personal Areas for Improvement Related to Assertiveness
  • Define Assertiveness
  • Identify Characteristics and Behaviors Associated with Assertive Individuals
  • Distinguish Among the Three Behavioral Styles: Passive, Assertive, Aggressive

Personal Influences on Assertiveness

  • Describe Your Personal Strengths to Improve Self-Concept and Confidence
  • Recognize the Role and Pattern of Lifelong Influences on Being Assertive
  • Identify Techniques to Improve Self-Esteem
  • Develop an Assertive Bill of Rights

Communication—Skills, Challenges, and Tools

  • Identify Verbal, Vocal, and Visual Elements of Assertive Communication
  • Use Appropriate Assertive Language and Techniques in a Variety of Written and Verbal Situations

Conflict Management

  • Develop a Plan to Manage Conflict Using the AEIOU Communication Model
  • Assess Your Current Comfort Level By Saying “No” to Others
  • Identify Techniques for Interacting with Common Difficult Employee Types
  • Practice Strategies for Saying “No”
  • State Techniques to Overcome Reluctance When Initiating Requests

Appropriate Assertiveness in Workplace Situations

  • State Assertive Responses to Challenging Situations Associated with Attending Meetings
  • Develop Assertive Language for Receiving and Requesting Feedback from Others

Achieving a Healthy Balance—Personally and Professionally

  • Identify Strategies for Action to Help Achieve a Balanced Life
  • Develop an Assertive Approach to Two Current Challenging Situations
  • Establish an Action Plan for Achieving Your Goals

Download Extended Seminar Outline PDF

American Management Association is accredited by the International Association for Continuing Education and Training (IACET) and is accredited to issue the IACET CEU.

AMA is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org. For additional information or for more information regarding administrative policies such as complaints and refunds, please contact Martha Leon at 212-903-8173.

Recommended CPE Credit: 21 hours/Basic
Prerequisite: None
Advance Preparation: Online pre-and post-assessment
Delivery Method: Group Live
Field of Study: Non-technical –Personal Development, Communication

Classroom Schedule

8 Sessions Available

Online Schedule

3 Sessions Available

  • $2,345.00 Non Members
  • $2,095.00 AMA Members
  • $1,984.00 GSA
Date Duration State City Zip
  2020-09-09 2020-09-11 Sep 9, 2020 - Sep 11, 2020 3 Days GA Atlanta 30309-7705 Atlanta Register Now

  2020-09-23 2020-09-25 Sep 23, 2020 - Sep 25, 2020 3 Days MA Boston 02110 Boston Register Now

  2020-10-21 2020-10-23 Oct 21, 2020 - Oct 23, 2020 3 Days CA San Francisco 94103-3156 San Francisco Register Now

  2020-11-16 2020-11-18 Nov 16, 2020 - Nov 18, 2020 3 Days TX Houston 77001 Houston Register Now

  2020-12-07 2020-12-09 Dec 7, 2020 - Dec 9, 2020 3 Days NY New York 10019 New York Register Now

  2020-12-07 2020-12-09 Dec 7, 2020 - Dec 9, 2020 3 Days IL Chicago 60601 Chicago Register Now

  2021-02-03 2021-02-05 Feb 3, 2021 - Feb 5, 2021 3 Days CA Anaheim 92802 Anaheim Register Now

  2021-02-22 2021-02-24 Feb 22, 2021 - Feb 24, 2021 3 Days DC Arlington/Washington 22202-4807 Arlington/Washington Register Now

2345.00 $
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