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7 Leadership Techniques to Avoid Failed Projects

Management is at the core of running projects, leadership techniques makes projects successful. The foundations of leadership techniques are needed here.

5 Project Management Techniques to Avoid Project Failure

Failure is everywhere. Daily brings more headline news of some project that has had huge cost over runs, is missing key functionality, is months (sometimes years) late, or all three.

12 Benefits of A Learn at Lunch Program

Are you having trouble finding the time to get a training session up and running? Try a lunch and learn.

Project Charter Checklist

A free project charter checklist from AMA Playbook to make sure your project gets off to a good start.

AMA Quiz: Discover Your Communication Style

Are you aware of your communication style? Do you know how to adapt it accordingly to a particular situation and to different types of people? The most productive and high-achieving teams are those composed of members who have well-developed communication skills and who can alter their communication

Using Gamification to Collect Big Data

Big data can be collected through game design and gamification to improve customer engagement and build a relationship with the company brand. The right design of gamification is very important for it to deliver the desired results and insights. Gartner predicts that 80% of the gamification solution

Customer Service Performance Review Phrases and Examples

What is customer service? Nothing without exceptional reps. That’s why it’s important to take time to develop your employees’ skillset so they can be the best customer representative possible.

5 Tips for Correcting Behavior Issues at Work

Performance management would be easy if it weren’t for people who underperform. Now is an excellent time to correct behavior issues using the performance review process.