Ten Ways That Take the "Success" Out of Succession Planning

Jul 18, 2019

How would you rate and evaluate the succession plan outlined for your company? Many executives and managers alike, question the effectiveness of their firm's program. As a leader, you have a responsibility for your organization's long-term success. This means that you have a commitment to overcome shortcomings through your succession program. By applying the points listed in this article you can perfect your company's program and make sure that your plan is effective....

The More Things Change...

Jul 18, 2019

A lot has changed in 20 years, and yet many things have remained remarkably constant. This includes a lot of the top priorities of HR professionals and other managers, as an analysis of the latest data from i4cp's 2007/2008 Major Issues Survey reveals....

Social Media Pitfalls for Employers

Jul 17, 2019

Managers: is it OK to “friend” a subordinate on Facebook? Are you responsible for an employee’s harassing tweets? Labor and employment attorney David L. Barron answers these and other tricky social media questions

Share the Know-How, Reduce the Rework

Jul 17, 2019

"Putting out fires." "Cleaning up messes." "Practicing damage control." Everyone has his or her favorite euphemism for the all-too-familiar experience of having to salvage a project or task that didn't get done right the first time around. Often, the culprit in these failed projects is an inexperienced co-worker who was not fully prepared to handle the project. The consequences take a heavy toll on productivity and are frustrating for everyone involved....

Performance Review Hooey

Jul 17, 2019

SummarizeThis™ An Iris Reading productivity tool | Live Courses | Online Courses | Free Resources Just the facts Summary of content Close After calculating the time, expense, and lack of return on investment, companies like Lockheed, Adobe Systems, and NASA have pulled the plug on performance reviews. Are reviews just a bunch of "hooey"? Kevin Herring suggests an alternative.

Rev Up Your Company’s Driving Force

Jul 17, 2019

What is your company's "driving force"? It's your organization's people, according to Peter W. Schutz, former CEO of Porsche. In his new book, The Driving Force: Extraordinary Results with Ordinary People, Schutz offers ten ways you can change mediocre work to extraordinary performance....

More Firms Say Competitors Seek to Hire Away Their Talent

Jul 16, 2019

There has been a sharp increase in companies reporting that competitors are trying to recruit their top people, according to a global survey released by Right Management, the talent and career management expert within ManpowerGroup.

How to Build a Business Case for a Learning Initiative

Jul 16, 2019

Aerospace giant Rockwell Collins typified the old-fashioned corporate approach to organizational learning: lackluster offerings in bland classroom settings, with little connection to the needs of employees or the goals of the company. Enter Cliff...

If You’ve Got ’em, Keep ’em

Jul 16, 2019

As many as three-quarters of U.S. employees claimed in a 2005 survey to be looking-actively or passively-for a new job. Almost half of those workers said they wanted better pay, and 16% told the Society for Human Resource Management and CareerJournal.com that they sought better benefits. Other oft-cited reasons for job-hopping included career growth and development, the quest for a better work/life balance and issues surrounding child care and eldercare....

Holding on to the Best and Brightest Young Employees

Jul 16, 2019

If you're not doing all you can to keep talented young employees from flying the coop, your organization's reputation and productivity will suffer. Bruce L. Katcher, Ph.D., provides action steps for keeping the keepers....

Digitized HR: How Paranoid Should You Be?

Jul 15, 2019

Conventional performance appraisals and HR metrics are going the way of the vacuum tube. The bleeding edge of performance management is all about analytics.

Forget One-Size-Fits-All HR

Jul 15, 2019

A new study from the Institute for Corporate Productivity finds that when it comes to strategic value and effectiveness of HR, size definitely matters. Small, medium, large, and even global organizations all require different HR structures.

Coming Soon to a New Media Channel Near You

Jul 12, 2019

Web 2.0 is here. Is your company ready for it? This article from the experts at the Institute for Corporate Productivity examines how new technologies are changing the way companies communicate....

Beyond the Automated Brain

Jul 12, 2019

This is your brain. This is your brain being replaced by a computer. Could it happen? Maybe not, but there's no doubt that computers have had a radical effect on the occupational distribution of the U.S. workforce....

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Jul 12, 2019

This is your brain. This is your brain being replaced by a computer. Could it happen? Maybe not, but there's no doubt that computers have had a radical effect on the occupational distribution of the U.S. workforce....

Create Your Own Stimulus Plan

Jul 09, 2019

You don’t have to wait for infusions of capital from the federal government to better service your customers or increase your bottom line. This stimulus package is built on better business management via simplifying, streamlining, and optimizing the business to better service customers. Consider your own business and how this three-step formula might help your organization.

Everything She Knows as a CEO She Learned as a Waitress

Jun 13, 2019

Before she became CEO of her own $29-million transportation and distribution company, Carolyn Gable spent her time waiting on tables and worrying about how she was going to feed her seven kids. She didn't earn an MBA at a famous B school; she didn't even attend college. Remarkably, as she explains in her new book, the skills she honed as a waitress are the same ones that would allow her to succeed in business....

Eight Tips for Hiring Talented Service Staff

Jun 13, 2019

To get the right kind of people for your company's service department, you have to know what you're looking for and how to look for them. More specifically, here are eight gudielines to ensure you bring the best employees into your service oepration.

Better Make It Real

Jun 12, 2019

A brand represents a promise—to your customers, employees, vendors, suppliers, and other business partners. Now, as companies “reboot” their businesses to emerge from the recession, the ability to live up to that promise is most critical. Your key stakeholders will accept no less.

X-Ray Vision

Jun 11, 2019

Do you "check up on" your team members or "check in with" each member? Do you try to "fix" your employees or do you help "develop" your employees' skills to be more successful? This is neither semantics nor idle wordplay. It's about effective...

Using "No Limit" Poker Strategies to Win in Business

Jun 07, 2019

Winning in business is much like winning at poker: you've got to know when to hold 'em and know when to fold 'em. The authors of No Limit: The Texas Hold 'Em Guide to Winning in Business share theair proven strategies to raise your odds...v

Unlocking the Leader Within: Conquering Stage Fright

Jun 07, 2019

Next week Bob, a junior executive, has to present his team’s project status to senior management. Whenever he even thinks about his presentation, his hands start shaking, he starts perspiring, and his stomach starts dancing the jitterbug.

The Power of Negative Thinking

Jun 06, 2019

Do you want to be surrounded by a team of "yes" men (or women) who are afraid to give you the input you need to make effective, informed decisions? Unless you actively seek out diverse points of view, listen to dissenting arguments and empower your people to speak candidly, chances are you're not getting the "real" picture....

The "Accidental" Ambassador

Jun 05, 2019

Intentionally or not, when an entrepreneur ventures into a foreign market he or she becomes an unofficial American ambassador. Bill Dodson, an American who lives and runs a business in China, explains that to change how Americans are perceived around the world, we first have to change our own perceptions....

Rx for Office Stress

Jun 05, 2019

Today's offices are high pressure environments. Managers need to learn how to help their employees and also manage their own burnout and stress.

Social Media Go to Work

Jun 05, 2019

Why should organizations become more focused on leveraging social media tools? There are two main reasons: 1. Millenials love them; #2. They work. Unfortunately, according to a new study by i4cp and ASTD, many companies are afraid to jump into the world of Facebook, Twitter, wikis, blogs, and podcasts.

Perfect Presentations: It’s All about the Room

Jun 05, 2019

If your responsibilities include making arrangements for presentations or speeches at hotels and convention centers, don't miss this article! Brian Tracy, one of the world's most successful speakers, shares his secrets. His first tip? "Hotels lie!"...

Overcoming "Mommy Guilt"

May 29, 2019

Most parents know that parenthood and guilt go together like peanut butter and jelly. Fortunately, there is hope for the guilt-afflicted. Read our exclusive interview with the co-author of Mommy Guilt for upbeat and practical strategies guaranteed to help you worry less, rear happier kids, and overcome that tiresome "Mommy Guilt."...

Protect Your Career: Stay Informed

May 29, 2019

Bob Dylan had it right when he wrote, "The times, they are a-changin'." No matter who you are-your industry, profession, and organization are in a constant state of flux. And if you're not keeping up, you may find yourself on the outside looking in. Kate Wendleton, president of the career counseling group The Five O'Clock Club explains how to stay employed by staying informed....

Networking within Your "Tribe"

May 28, 2019

Everyone knows the importance of networking within one's profession and industry. But one key networking opportunity is often overlooked: making connections within your own organization. Andrea Nierenberg, author of Million Dollar...

New "Moving Ahead" Feature: Why I Love My Job

May 28, 2019

Have you ever listened to the "Car Talk" guys on National Public Radio? Tom and Ray Magliozzi laugh (mostly at themselves) their way through their weekly, one-hour show. We can't imagine anyone having more fun at work. And yet, Tom and Ray are extremely knowledgeable and they excel at their job. They are our heroes-and they have inspired us to search for other people who truly love their jobs. Here's our first "Why I Love My Job" interview, with Moving Ahead reader Kathy Hassett, Senior Manager,

Irritating Others' Ears

May 23, 2019

We can undo our hard work with an inaccurate word or phrase. Here are sme examples.

Get Rid of Those Pesky "Weasel Words"

May 22, 2019

Does your writing have a weasel problem? Weasel is language that sounds wishy-washy, even sneaky. It avoids saying anything definitively. Here's how to tell if weasels have infested your writing....

getting-to-yes-with-chinese-companies

May 22, 2019

We've all heard the expression, "When in Rome, do as the Romans do." The adage is especially true for American executives who want to forge relationships with Chinese companies. Often it's not what is said, but rather, how. Here are...

Holiday Business Etiquette Q & A

May 22, 2019

I spend enough time with my colleagues and boss at work. Do I really have to go to the office holiday party? Lydia Ramsey: Absolutely, yes. Attendance is mandatory.

Establishing Trust to Do Business Across Cultures

May 20, 2019

When dealing with people from other cultures, Westerners in general—and Americans specifically—need to hone their relationship-building skills. Trust must come first, before anyone signs on the dotted line.

Decoding the Job Interview

May 16, 2019

You think the interview is going well, but what’s the hiring interviewer really thinking? Business communication expert Carol Kinsey Goman offers 10 cues to determine whether or not you’ll get the job.

Blogging Your Way to Business Success

May 15, 2019

Blogs, or Weblogs, aren't just for "geeks" anymore. Businesses large and small are using them to create a powerful brand identity and to connect with customers. Over 70,000 new blogs are created each day. Isn't it time you got started?...

Being "Self-ful"-A Guide to Assertive Communication at Work

May 15, 2019

When it comes to handling difficult situations at work, you have three choices: you can respond in a way that is either selfish, selfless or "self-ful." Author/trainer Mimi Donaldson explains how being "self-ful"-confident enough to be able to ask for what you need without hurting other people-will help you decrease your stress level and increase your productivity....

Check Out Your "Rule Book"

May 15, 2019

Each of us has our own ideas about the proper way of doing things-rules about everything from common courtesy to guidelines for working well with others. Unfortunately, when it comes to right vs. wrong behavior not everyone is on the same page-or even reading from the same book....

Bet It on Red

May 15, 2019

Even the most fearless leaders quail when faced with that most dangerous risk of all, the difficult conversation. VitalSmarts' Kerry Pattersen, coauthor of the New York Times best-seller Crucial Conversations, and Eric Patten tell you how to tip the odds in your favor....

A Nine-step Cure for "Tough Boss Syndrome"

May 14, 2019

Most tough boss problems center on communication. If you take the time to ask yourself nine basic questions about how you and your boss communicate, your boss will learn to value and trust you more. And most important-you'll learn how to ask for and get what you need to become happier and more productive on the job. Learn more....

An Interview with Recovering "CEO Dad" Tom Stern

May 14, 2019

Do you think it's OK to e-mail your spouse on his or her birthday? Do you refer to your kids as human resources? You may be a CEO Dad. Tom Stern, author of the insightful and hilarious new book, CEO Dad: How to Avoid Getting Fired by Your Family, calls himself a "comedic evangelist." His mission: to use humor to redefine the way businesses and individuals look at work, life, and success....

"Huh?" Yes, Bosses Aren’t Listening

May 14, 2019

Organizations are failing when it comes to "upward communication"--the feedback from employees to management--according to the new Organizational Communication Survey conducted by the Society for Human Resource Management and CareerJournal.com. What are employees saying?...

"Tweak" Your Way to a More Balanced Life

May 14, 2019

When you first joined the workforce, who could have predicted that juggling would one day become your most critical skill? These simple strategies from a professional life coach show you how to make small changes that will help you keep all those balls from crashing to the ground....

Work/Life “Balance” Is Dead

May 13, 2019

Work/Life Balance, a term that originated to drive awareness for improved worker conditions, has morphed into a phenomenon of loosely defined objectives with questionable business value.

Now Read This…Summer Reading List

May 09, 2019

Looking for something to read? Perhaps you want to improve your management skills. Or maybe your goal is to gain insight into the world of business.

Ready, Set, Succeed

May 09, 2019

Is this year finally going to be your year for real career success? I guarantee that the successful people you see every day don’t have anything you don’t have. Here’s the truth: At some point every successful person you admire said to him or herself, "This is my time.

Reining in the Mommy Guilt

May 09, 2019

Let’s get one thing straight right away: If you choose to have a family, the notion that this is an "all or nothing" career decision is ludicrous at best, sinister at worst.

Move Forward in Your Life by "Throwing Out 50 Things"

May 09, 2019

World-class motivator/coach Gail Blanke wants to help you live the life of your dreams. Believe it or not, it all begins with “throwing out 50 things”—which happens to be the title of her new book. In this exclusive interview, Gail explains why, “If you want to grow, you gotta let it go!”

It’s Just Common Sense

May 08, 2019

Each of us experiences hundreds of interactions and face many decisions every day. While we often base our responses on our years of accumulated knowledge, we often make decisions based on our experience and good old common sense.

Is the Handwritten Thank-You Note Dead?

May 08, 2019

How should you deliver a post-interview thank-you note? Experts debate the merits of a handwritten note in the internet age, and the best way to say thanks.

Executives Say the 21st Century Needs More Skilled Worker

May 07, 2019

As the U.S. economy begins to show signs of improvement, executives say they need a workforce fully equipped with skills beyond just the basics of reading, writing and arithmetic (the three Rs) in order to grow their businesses.

Holiday Parties, Version 2009

May 07, 2019

Although pundits insist the recession is officially over, when it comes to holiday parties, it appears that many companies haven’t gotten the memo. For many hard-working employees, the best (and perhaps only) 2009 holiday gift from their employers will simply be a continuing paycheck.

How can you start working from home?

May 07, 2019

Anyone who is considering working at home has to recognition that in the office the whole workplace conspires to help you do your work. When you are home, you will find that it is just the opposite.

How Future-Proof Are You?

May 07, 2019

Everyone wants to be successful and reach his or her full potential. Although the world of work continues to evolve, the challenges involved in getting great work done remain elusive.

Five Reasons Why You Should Seek Rejection

May 07, 2019

Ouch; nobody likes rejection. But if you can learn to embrace it, you’ll have the fortitude to keep going until you finally get to "yes." Inspirational author Robert D. Smith shares the business lesson he learned 40 years ago that became the foundation of his success.

Brian Tracy's Job Search Tips

May 06, 2019

In this excerpt from his new book 'Reinvention,' professional development guru Brian Tracy outlines a plan to help you get the job you really want—in any economy.

Baker Street Irregular Behavior in Your Organization

May 06, 2019

Conflict often erupts between different individuals and groups that each assume that the other individuals and groups were present only as bit players or, as the author refers to them, as "Baker Street Irregulars or Red Shirts in Star Trek movies."

Moving Beyond the Leadership Plateau

Apr 23, 2019

A high-potential leader at a large national retail furniture company, Nick, hoped to move into a senior leadership position with the organization. Admired for his sharp analytical skills and command of his function, he was on the list of high-potential leaders. However, Nick received feedback from the executive team that he lacked executive presence.

Great Teams: The Extraordinary Unity of U2®

Apr 23, 2019

Want to help your team soar to the top of the charts? Take a page from U2®'s songbook. The same principles that have kept Bono, Edge, and others rockin' for over 30 years can also work for your band of workers....

Boost Your Bottom Line-through Better People Management

Apr 23, 2019

Most tough boss problems center on communication. If you take the time to ask yourself nine basic questions about how you and your boss communicate, your boss will learn to value and trust you more. And most important-you'll learn how to ask for and get what you need to become happier and more productive on the job. Learn more....

Enhance Your Credibility; Grow Your Career

Apr 23, 2019

Do you want to move up to a position of greater responsibility? Don’t assume that if you do a great job you can just sit back and wait until senior management takes notice. Yes, you have to excel in your job performance, but you should also adopt strategies that will boost your credibility, enhance your reputation, and broaden your influence. To get started, check out some tips from AMA’s seminar Stepping Up to Leadership: A Course for Administrative Professionals.

The Seven Rules That Lead to Great Ideas

Apr 23, 2019

Ask the right question and you're already halfway to the right answer. Here are seven tips that will help you bring your problem into sharp focus....

Operation Employee Loyalty

Apr 23, 2019

Employees of small businesses are often asked to go way beyond the call of duty, most often without the benefit of a large paycheck.

Management Lessons from the Cleveland Clinic

Apr 23, 2019

Only outstanding leadership—at all levels of the hierarchy—can pull a hospital, or any company, through difficult times like the ones we’re experiencing today.

Coaching: A Global Study of Successful Practices

Apr 23, 2019

Coaching: A Global Study of Successful Practices. Executive coaching is often viewed with a combination of hope and skepticism. On the one hand, assigning employees a coach seems like an excellent way to provide custom-delivered development opportunities.

articles/a-nine-step-cure-for-tough-boss-syndrome

Apr 23, 2019

Most tough boss problems center on communication. If you take the time to ask yourself nine basic questions about how you and your boss communicate, your boss will learn to value and trust you more. And most important-you'll learn how to ask for and get what you need to become happier and more productive on the job. Learn more....

Commit to Winning

Apr 23, 2019

Learn the relationship between leadership and corporate successs.

Leading with Honor—Do You Have What It Takes?

Apr 22, 2019

Are you alarmed by the frequency of ethical scandals in recent years? No doubt, you have seen the headlines about Wall Street greed, but ethical problems are just as prevalent on Main Street where bookkeepers, purchasing agents, and business owners violate the trust that others have placed in them.

What’s Culture Got to Do with It?: A Guide for Leaders

Apr 22, 2019

Culture is a complex and critical component of leadership. Yet many leaders underestimate its impact or fail to deal effectively with it in conjunction with growth strategies and other business initiatives. As CEO Lou Gerstner said about IBM’s culture during a period of transformation, “I came to see, in my time at IBM, that culture isn’t just one aspect of the game—it is the game.”

Be True to Your Brand

Apr 22, 2019

Authenticity used to mean a product was made by the person whose name was on the label. Now it means the product is real, not as opposed to fake, but as the opposite of cynical.

Inspiring Customers: Lessons from Nonprofit Organizations

Apr 22, 2019

Many of today’s most powerful brands have converted from old-line commercialism to do-good capitalism, adopting tag lines that talk about inspiration, passion, and a desire to make the world a better place. In short, big business is taking a tip from the nonprofit world, where building a meaningful connection with the customer has always been a priority.

New Study Shows More Women Being Sent on International Assignments

Apr 22, 2019

Companies in North America now have nearly four times as many women on assignment abroad as they did in 2001. But despite increased opportunities for women executives, only 16% of companies surveyed said most of their female expatriates take a partner along....

Negotiating without Wrecking a Relationship

Apr 19, 2019

When you're involved in a negotiation with someone who you'll never have to see again, the object of the game is simple: may the best negotiator win. But what about when your counterpart in the negotiation is someone whom you'll have to work with often? Michael Watkins, best-selling author of The First 90 Days: Critical Success Strategies for New Leaders at All Levels, says you should remember the three "Rs": reliability, reciprocity, and recourse....

Could You Live Abroad and Keep Your Job?

Apr 16, 2019

Software engineer Barry Frangipane was already telecommuting from his home in Tampa Bay when he became inspired by the book Under the Tuscan Sun. The result was The Venice Experiment, an account of his 13 months spent telecommuting from Italy. Happily, telecommuting is no longer just for geeks.

The Chief Egotistical Officer

Apr 11, 2019

Narcissism is often regarded as a necessary character trait of any successful CEO, but a new study that takes a look at the correlation between narcissistic CEOs and the performance of their companies finds that a big ego doesn't mean big results....

Leadership Development Stages throughout the Phases of Group Development

Apr 11, 2019

An experienced leader will tell you that the more you match the stage of development of the group with which you work with your leadership style, the more effective the group. The secret to making a group of employees into a successful team is to adapt your leadership style to the group's development needs.

Leadership’s Silver Bullet: The Magic of Inspiration

Apr 11, 2019

One behavior separates top-performing leaders from the rest of the pack: the ability to inspire and motivate workers to high performance. Can this behavior be learned? And why is it so important? Jack Zenger explains, in an excerpt from The AMA Handbook of Leadership.

The Critical Link Between Requirements and Project Quality

Apr 11, 2019

An easy to follow project quality management plan is key for all businesses & project managers. Learn more about the SMART requirements of quality management. Specific, measurable and realistic are only 3 of the 5 that should be considered.

Tactics for Doing Business at the Speed of Now

Apr 11, 2019

In this new world, three game-changing drivers make it possible for any organization to grow prosperously: social media, cloud computing, and the “millennial mind-set.” Social media quickly creates vast powerful communities by connecting people inside and outside an organization; cloud computing provides a cost-effective means for giving workers the resources they need to solve problems the instant they arise; and the millennial mind-set demands that it all happens in the now. Based on our exper

The Value of a Long-term Perspective

Apr 11, 2019

In challenging times, it's all too easy to become immobilized by a "gloom and doom" attitude. But as professional development guru Brian Tracy reminds us, the people who experience the greatest success are those who set priorities based on a...

Overcoming the Top Five Networking Stumbling Blocks

Apr 11, 2019

What's keeping you from growing your professional network? Are you shy? Or are you worried about appearing pushy? Business etiquette expert Lydia Ramsey explains what to do when your networking skills are not working....

Management Tips from 007

Apr 11, 2019

While martinis (whether shaken or stirred) are no longer appropriate during the work day, we can learn a thing or two from intrepid Secret Agent Bond, James Bond. After all, in film after film, 007 gets the job done.

Fixing Performance Management

Apr 11, 2019

If you're a fan of irony, you'll love this one-performance management systems aren't performing so well. One recent study showed that only 6% of U.S. CEOs believe their organization's performance management (PM) systems are useful. And while updating outdated systems will improve the situation, many experts argue that technology isn't a silver bullet....

Scaling Up Excellence

Apr 11, 2019

Every organization contains pockets of excellence, if you know where to look. Two Stanford professors wondered: How do you identify those areas of excellence and spread them throughout the organization? Here’s what they found.

Building Better Projects through Improved Cooperation

Apr 11, 2019

In the words of British philosopher Bertrand Russell, "The only thing that will redeem mankind is cooperation." This is especially true in the world of project management, where the degree of success is directly linked to the amount of cooperation between team members, managers, departments and outside consultants. Here are some useful strategies, from The Little Black Book of Project Management, that will help you build better relationships between project stakeholders....

Increase Your Persuasiveness and Influence

Apr 11, 2019

Would you like to inspire, captivate, and influence others? AMA is offering a special video Webcast that will explore how leaders build influence and, more important, use it in a way that gets results. Two experts in the field will share their insights.

How to Ride a Roller Coaster Calmly

Apr 11, 2019

Too many great ideas have fallen victim to a simple lack of appeal—yet not of the idea itself, but rather of the person presenting it. Use these tips and techniques to help you tear down your Communication Wall and find success as David has.

Be Decisive

Apr 10, 2019

Decisions are what define a leader. One CEO I interviewed said that you need leaders only for the big decisions that affected the organization as a whole.

Win-Win Is for Losers!

Apr 10, 2019

Wait a minute, that doesn't sound very politically correct, does it? The author of Black Belt Negotiating explains why people often unknowingly negotiate with the intention to fail. Here's how to make sure you wind up the big winner in...

When Friendships and Work Clash

Apr 10, 2019

According to a Gallup study, workplace friendships increase employee satisfaction by almost 50%. But when personal friends try too hard to maintain their relationships in the workplace, or if the friendships go awry, problems can arise....

What Leaders Can Learn from the Pittsburgh Pirates

Apr 10, 2019

The quickest way to turn a 51-year-old man into a 10-year-old boy is to bring up baseball. And that’s exactly what happened when I received a call from Kyle Stark, the assistant general manager of the Pittsburgh Pirates. At the request of Clint Hurdle, the Pirates’ manager, I was invited to spend two days at Pirate City, their spring training camp in Florida.

A Socratic Approach to Successful Selling

Apr 10, 2019

The Socratic Method remains as relevant today as it was in ancient Greece. Using targeted Q&A, the savvy salesperson can create a Socratic dialog with the customer to determine how to best meet the customer's needs-and close the sale....

Brian Tracy on the Psychology of Performanc

Apr 10, 2019

One of the top responsibilities of a manager is to motivate employees to do their absolute best. In his new book, Motivation, the management/success guru shares his simple strategy for doing just that: create an environment where people feel terrific about themselves.

Transforming Our Successors into Successful Leaders

Apr 10, 2019

You’ve most likely heard the question, "Are leaders born or developed?" People are born with leadership qualities, but leaders are developed over time. As managers, we need to recognize that we were, at one time, trained by someone above us in the hierarchy, and it is our responsibility to pay the favor forward by developing our successors.

Why Cross-Cultural Training Could Be a Waste of Money

Apr 10, 2019

I’m amazed how often we default to seminars, conferences, and training as if they’re the panacea to all things cross-cultural. Our sales people are struggling with how to negotiate effectively in China: "Let’s hire someone to train them about China."

Why Projects Fail

Apr 10, 2019

Statistics vary as to how many projects fail, but everyone agrees the number is too high. AMA’s seminar Project Team Leadership: Building Commitment Through Superior Communication lists four main reasons for project failure. #1: Projects are not clearly defined at the executive level.

Why Effective Networking Is Now More Critical than Ever

Apr 10, 2019

Whether you are seeking a new job, looking to create job security in your company, or interested in building new client relationships for your business, networking is now more important then ever. While I am a true believer in continually nurturing and building our relationships—not just when we’re experiencing tough times—today’s challenging business environment underscores the need to consistently put your energy and strategies into the fine art of networking.

Wal-Mart’s Culture Shock

Apr 10, 2019

Wal-Mart stunned the advertising industry when it parted ways with its senior vice president of marketing communications last month amid allegations of personal and professional misconduct. Perhaps the former rising star's most serious crime, however,...

The Role of Emotional Intelligence in Building Trust

Apr 10, 2019

Trust cannot be mandated, but it can be earned. Casey Mulqueen, director of research and product development for Tracom Group, points to the characteristics of leaders and managers who earn their staff’s trust.

Why Managers Should Care about Employee Loyalty

Apr 10, 2019

How loyal are your employees? According to the largest study on the topic, only about 25% of U.S. employees think their employer has earned their loyalty. Here’s why you should care: your company’s bottom line and long-term success may depend more heavily on employee loyalty than you ever imagined.

The Secrets to "Growing" Great Employees

Apr 10, 2019

How does your garden (of employees) grow? In her new book Growing Great Employees, executive coach Erika Andersen explains how you can help your people bloom where they're planted....

The Top Three Project manager Team Leader Skills

Apr 10, 2019

Many people feel that the ability to manage a project and a team is an innate skill—that anyone should be able to do it, that it is so easy that it should be a part-time job, that there really is no "talent" involved.

You and Your Company: Making the Corporate Brand/Personal Brand Connection

Apr 10, 2019

Culture is a complex and critical component of leadership. Yet many leaders underestimate its impact or fail to deal effectively with it in conjunction with growth strategies and other business initiatives. As CEO Lou Gerstner said about IBM’s culture during a period of transformation, “I came to see, in my time at IBM, that culture isn’t just one aspect of the game—it is the game.”

The Root Causes of Low Employee Morale

Apr 10, 2019

In the movie Multiplicity with Michael Keaton and Andie MacDowell, the character of Doug Kinney (Keaton) clones himself so he can get more work done while having more time for his family and hobbies. As you can imagine, everything goes wrong and at the end there are four Dougs and craziness ensues! Things are pretty stressed at his job as a foreman for Del King Construction.

What to Do if You Forget Someone’s Name

Apr 10, 2019

Unless you have a photographic memory or are one of the few people who can get away with calling everyone "kiddo," sooner or later you'll be in the uncomfortable situation of forgetting someone's name. No need to panic. These tips from a memory master are guaranteed to get you out of hot water every time....

The Miscommunication Medium

Apr 08, 2019

Do you often feel misunderstood? The problem may be that your e-mails don't properly "speak" your mind....

Protect Yourself from Workplace "Energy Vampires"

Apr 08, 2019

Chances are you've been the victim of at least one variety of workplace energy vampire, be it "The Sob Sister" or "The Constant Talker." Learn how to protect yourself from their evil with these tips from Judith Orloff, M.D....

Perfecting Your Elevator Pitch

Apr 08, 2019

You have 30 seconds to deliver the best sales pitch ever, would you know what to say, where to start? At AMA we want you to know how to do an elevator pitch the right way, so were sharing 4 tips that will become your elevator pitch training essentials. Tips here.

The Most Important Decision Every Company Will Make

Apr 08, 2019

Companies that understand and tout their competitive advantages are able to maintain prices (even raise them), gain market share, and maintain or grow profit margins—even in tough economic times. Successful companies in the U.S. have learned a way to communicate product or service value that minimizes the issue of price. The secret is to know the basis of their competitive advantage and build their communication program for customers around it.

The Latest on Workplace Monitoring and Surveillance

Apr 08, 2019

From e-mail monitoring and Website blocking to phone tapping and GPS tracking, employers increasingly combine technology with policy to manage productivity and minimize litigation, security, and other risks.

The Invisible Employee

Apr 08, 2019

With Halloween just around the corner, here's a scary management story: there are terrifying, unseen creatures lurking in your workplace. And like the undead in a B-horror movie, they threaten to sap the life force from everyone they meet. The authors of a new book call this creature "the invisible employee" and warn managers that his or her presence places their organization at terrible risk. PLUS: Self-Assessment: You're An Invisible Employee

Office Romance: Worth the Risk?

Apr 08, 2019

If you spend a lot of time at work, the idea of an office romance is both alluring and practical. So if that cute guy in accounting bats his baby blues at you in the coffee room, should you follow through? Before you do, consider what you've got to lose....

How to Practice Strategic Diversity Management (SDM)

Apr 08, 2019

Here's the first step to bring diversity management to a whole new level-beyond finger-pointing and well-meaning "initiatives" and toward a shared goal of building robust organizations. That first step is to understand "strategic diversity management," a way of looking at diversity to ensure you make quality decisions in diverse environments....

Leading with Kindness

Apr 08, 2019

Kindness is not the first word we associate with business. The image of business still largely includes old scenes from industrial America in the early twentieth century: the age of hard work and tough bosses.

How to Improve Your Team's Morale

Apr 08, 2019

Many times in business, much like in life, a person’s perspective determines his or her morale or attitude more so than an actual situation does. Many companies will make statements such as, "The morale of the team is down because of recent company changes, cuts in benefits, and employee layoffs."

Leadership Competencies for Disruptive Innovation

Apr 08, 2019

Disruptive innovation is no longer the occasional exception, it’s the rule. The entertainment, computing, wireless phone, book publishing, photography, manufacturing, and health-care industries have all recently experienced dramatic change due to new and converging technologies, business models, distribution channels, government regulations, and market expectations.

Managers: How’s Your Bedside Manner?

Apr 08, 2019

Addressing the age old problem of ineffectual communication between physicians and their patients, the National Board of Medical Examiners has mandated that each of the 16,000 students who graduate medical school each year in the U.S. must pass a “bedside manner test” before he or she may practice medicine. If they don’t pass the test, they don’t work as doctors. Imagine if managers had to undergo the same ordeal. Maybe it’s not such a bad idea.

How to Produce Compelling Reports and Presentations

Apr 08, 2019

Your team has concluded its work. It is time to submit its conclusions to the group’s sponsor or senior management. As you prepare the document, you may want to think of it as a promotional piece rather than a white paper.

How to Plan Like a Leader

Apr 08, 2019

It doesn't matter what your job title is. Among your responsibilities is to act as the leader of your team. And as a leader, your tasks include leading your group in planning-understanding the corporate strategy and then in developing your unit's goals in light of that strategy and the plan to meet those objectives....

Multicultural Communication Tips

Apr 08, 2019

In today's "global village" workplace, managers may oversee onsite remote and virtual teams made up of people from many different corporate and geographical cultures. Success greatly depends on the ability to communicate effectively with all team members, including everyone and offending no one. These tips from AMA's seminar Managing Multicultural Teams for Peak Performance will help you get your message across, without putting your foot in your mouth....

Drawing a Line: How Many Personal Issues Belong at Work?

Apr 08, 2019

Too often, we and those with whom we work bring personal problems to work with them. Having a working knowledge of the patterns that we bring from home to the workplace can help us keep our problems from intruding into others’ work lives and also enable us to deal with our staff members when their problems interfere with workflow. Here are guidelines to help us navigating that narrow place between being too cold or too caring.

The Five Skills of a Breakthrough Leader

Apr 08, 2019

In this excerpt from their forthcoming book Riding the Blue Train, Bart Sayle, CEO of The Breakthrough Group, and Surinder Kumar, Chief Innovation Officer for the Wm. Wrigley Jr. Company, discuss what it takes to become a "breakthrough leader."...

The Path to Leadership

Apr 08, 2019

Become a better leader today by embracing the behaviors of our most successful leaders....

Five Critical Business Relationships for Entrepreneurs

Apr 08, 2019

Savvy entrepreneurs know that their success depends upon gaining the confidence and buy-in of others-customers, employees, vendors, bankers, and mentors. Here are some ways to nurture the relationships that matter most to your business....

Revealed: The Secrets to Becoming Organized

Apr 08, 2019

Do you waste precious minutes-or even hours-searching for information or documents? Do you find that despite your best intentions, your "to-do" list never morphs into a "got-it-done" list? These simple tips from organizational expert Carol Halsey will put you in control of your workday and your life....

Do You Work for a Bully?

Apr 08, 2019

I met Brenda when I was brought in to help with an upcoming change initiative at a Fortune 500 company. She managed a 2,000-person department and I was impressed by her intelligence, creativity, political savvy, and dedication to her job. Brenda had all the qualities of a senior executive—which was her career goal.

Developing Technical and Professional Workers

Apr 08, 2019

There are several challenges unique to the development of technical and professional workers. First, technical and professional knowledge dates quickly; that means that workers face skill obsolescence unless their knowledge is updated constantly, and it is a special problem with individuals are hired for their specialized knowledge.

Innovation—It Takes a Village

Apr 08, 2019

As innovation becomes more and more a priority in the corporate world, the need to address culture is reaching crisis proportions. Survey after survey shows that the single greatest barrier to innovation is the company itself—or, more precisely, the rules, attitudes, and very thought processes of the environment that are to blame.

The Innovation Coach

Apr 08, 2019

A challenge for leaders is to communicate the importance of innovation and renewal and to create a culture that encourages those within the organization to learn and to change. The means to learn this skill may rest with study of species of birds.

The ABCs of Business

Apr 08, 2019

While there's no denying the value of a sound formal education, there are some key business skills that must be learned outside of the classroom. Former astronaut Winston Scott discusses the importance of ongoing learning for both employees and leaders....

Is Your Networking Group Worth It?

Apr 08, 2019

Like most professionals, you’ve probably been dragged at least once to a "networking group" where members trade—and often tally—the referrals they give to each other.

Global Leadership Development

Apr 08, 2019

The purposeful development of global competencies and capabilities among leaders is essential to organizational effectiveness and competitive edge. This fifth iteration of the global leadership development (GLD) study shows little progress on the part of most employers in equipping their leaders to perform in a global environment.

Make the Most of Your Time

Apr 08, 2019

With the continuous layoffs, those who remain employed may be grateful, on the one hand, but, on the other hand, may have become too much for one person to bear.

Four Ways to Evaluate a Big Decision

Apr 08, 2019

What is best for the organization? The challenge leaders face every day is doing what the organization needs them to do. When a decision proves unpopular, it may make sense to hold the course because the long-term pain outweighs the short-term gain. We see this often with corporate reorganizations.

Ethics: An Old-Fashioned Soft Skill for a Modern World

Apr 08, 2019

If ethical behavior had been taught to employees and reinforced as a must-have soft skill, could we have prevented the current economic meltdown? We explored this question in a recent Klaus and Associates survey and the results are in.

The Leader as Strategist

Apr 08, 2019

Leaders are good strategists and planners. Again, what I’ve found in working with successful men and women in business is that they’re very, very good planners. They have taken the time to learn or been taught how to do strategic thinking.

If You're Not Part of the Solution...

Apr 08, 2019

Have you ever sat around griping about a boss, manager, or co-worker who doesn’t "get it" or acts like he or she knows it all? You’re not alone; my hand goes up, too.

Seven Tips for Successful Meetings

Apr 08, 2019

Meetings are major part of life in the office. Some people love them and others dread them. Despite having the reputation as sleep enhancers, meetings are actually an opportunity for you to network with management, fellow employees, clients, and vendors.

Knocking on Doors Persistently Pays Off

Apr 08, 2019

Whether you are a business person trying to make more sales, a manager trying to find the right hire, an IT employee trying to write new software, or just the average Joe trying to get the most out of existence, your life will be a lot easier if you understand some basic, yet often disregarded principles in the practice of persistence, determination, and influence.

Avoiding the Responsibility Trap

Apr 08, 2019

Extremes in taking or giving responsibility can produce conflict because of the reaction they produce in others. When one person fails to take responsibility, others can resent being left with the blame or the work.

The Cost of Not Paying Attention

Apr 08, 2019

We live in a multitasking, ultra-connected, hyperactive world that constantly demands our attention. As we struggle to keep up, are we losing our ability to focus and engage in deep, reflective thought? In this interview, Maggie Jackson, author of the bestselling book Distracted, discusses the attention-deficit crisis and how we can overcome it.

The Lost Art of Asking for Help

Apr 08, 2019

Have you ever wondered about the origin of the word "mayday," the international distress call used by ships and aircraft? In the preface to her new book Mayday!

Global Math and Science Education Trends

Apr 08, 2019

U.S. schoolchildren's math and science scores don't add up to much, according to a global study. In fact, the longer they stay in school, the worse they perform in math and science....

Futurism: A Growing Business Strategy

Apr 08, 2019

"The future ain’t what it used to be," Yogi Berra once said. Though tongue-in-cheek, this quote seems truer than ever. Many of us feel the future just gets here faster than it once did.

"Glass Ceiling" Is Cracked but Not Yet Broken

Apr 08, 2019

We give our kids a time out when they misbehave. But working women who take a time out from their careers to deal with family responsibilities often find themselves punished with decreased earning power and promotion opportunities. A new study from the Center for Work Life Policy offers recommendations for businesses that want to hang on to their women talent.

Developing Global-Minded Leaders to Drive High PerformanceDeveloping Technical and Professional Wor

Apr 07, 2019

There are several challenges unique to the development of technical and professional workers. First, technical and professional knowledge dates quickly; that means that workers face skill obsolescence unless their knowledge is updated constantly, and it is a special problem with individuals are hired for their specialized knowledge. According to one source, "half of what is known today was not known 10 years ago .

Customer Satisfaction Requires More than Satisfactory Service

Apr 07, 2019

A traveler attempting to book a ticket by phone became frustrated after choosing from a menu of endless options then waiting on hold for twenty minutes before eventually being transferred twice, with the second time to a dial tone! When she called back, the first live person she connected with got an earful of her frustration about what had transpired and how poor the customer service was.

Dealing with Difficult People

Apr 07, 2019

If you're faced with some, let's call them "challenging" personality types at work, here's some news you can really use: Once you identify a person's main behavioral style-Controller, Analyzer, Supporter, or Promoter-you'll unlock the secret strategy that will win him or her over....

Strengthening Working Relationships and Communication

Apr 05, 2019

Conversely, communication approaches that strengthen working relationships optimize the talent, energy, and time in an organization toward improving results. At the heart of building a stronger relationship with another person is truly respecting that person.

Climb (or Blow Up) Every Mountain: Five Steps to Overcoming Obstacles

Apr 05, 2019

Everyone faces personal and professional obstacles throughout life. These may be financial, physical or emotional, or based on gender, class or race. But you can become your own biggest obstacle when you allow fear and self-doubt to stand in the way of your success.

Credibility Busters that Could Ruin Your Career

Apr 05, 2019

If you’re having trouble getting people to support you and buy into your ideas—or if you feel that your career has stalled—it may be because people just don’t trust you. How many of these “credibility busters” are you guilty of?

Coaching 101

Apr 05, 2019

An effective manager needs to know how and when to use the tool of coaching. When used appropriately in the right situation, coaching is a surefire way of developing and managing the people who report to you. Here's a playbook for knowing when the situation calls for coaching....

Are You the "Boss from Hell?"

Apr 05, 2019

Do you know what your people really think of you? Since 1993 Bruce L. Katcher, Ph.D., has been studying how employees view their workplace and what organizations can do to improve the situation.

Building a Positive Political Relationship with Your Boss

Apr 05, 2019

It’s a simple, real-world fact, but it’s one that most people still do not "get": The majority of people who lose their jobs do so not because they made some costly mistake, but because they didn’t understand workplace politics.

Business According to Chuck: The Leadership of Charles Schwab

Apr 05, 2019

I have given Charles Schwab a second nickname for his creativity and his courage. I refer to him as The Great Emancipator. (His other nickname, as you may know, is Chuck.) His success is predicated in his approach to belief management.

Bridging the Gender Pay Gap

Apr 05, 2019

Sure, all men are created equal. But women? When it comes to salaries, not so much. Although the latter decades of the 20th century brough substantial progress for women's rights, when it comes to pay equity, the numbers still don't add up. The...

5 Ways to Project Confidence

Apr 03, 2019

Confident people are self-motivated, have high self-esteem, and are willing to take calculated risks. Confidence is also the personality trait most responsible for an individual’s ability to deal well with organizational change.

Are You In, or Out, of the Loop?

Apr 03, 2019

Even as kids we knew that information was power. We told secrets. I’ll tell him, but not her—that makes me powerful. As effective adults, we still want and, in fact, need to be in the information loop.

Three Myths of the Mind That Sabotage Even the Most Motivated Achievers

Apr 03, 2019

Our attitude toward work and the way we think and feel about certain concepts have direct results in the workplace.For one, they can affect our results. Fortunately, these thoughts can be challenged and put aside, producing better performance. The means of change is to put aside three myths.

3 Financial Acumen Skills You Don’t Want to Ignore

Apr 03, 2019

Strengthening your financial acumen via professional courses is a must in today’s economy. As the US economy inches to recovery, unemployment is still high. During her recent speech at the New York Economic Club, Federal Reserve Chair Janet Yellen responded to a question by Abby Joseph Cohen of Goldman Sachs regarding the role of the public and private sectors to decrease unemployment.

12 Ways to Make Your Training Program a Hit

Apr 03, 2019

It's human nature to want to learn and develop...so why do so many employees avoid training programs like the plague? Here are 12 ways you can do to get your employees excited about training.

25 Ways to Keep Customers for Life

Apr 03, 2019

Acquiring new customers is an expensive and exhausting process. Arnold Sanow offers 25 tips to keep customers from leaving that any business can use.

An Introduction to Blended Learning

Apr 03, 2019

Studies show that learners do better when they are provided with a variety of linked learning opportunities, such as a combination of classroom and online sessions. This excerpt from the white paper Blended Learning Opportunities, commissioned by AMA, focuses on the "what" and "why" behind this successful new learning approach....

Are You Promotable?

Apr 03, 2019

Think you're ready to move up to the next level within your organization? Kate Wendleton, founder of The Five O'Clock Club job search strategy group, explains how to gauge your chances of getting a promotion....

Thriving on Discontinuous Change

Jan 24, 2019

There is change and there is change. Carol Kinsey Goman, Ph.D. explains why the roles, actions, and attitudes that drove past business successes may be insufficient-and perhaps even detrimental-to future success....

Time to Tip the Sacred Cows

Jan 24, 2019

An interview with Jake Breeden, author of Tipping Sacred Cows: Kick the Bad Work Habits that Masquerade as Virtues.

Want to Innovate? Create a Problem

Jan 24, 2019

Henry Ford did it. Jack Welch did it. It turns out that the great secret to innovation is a leader who understands the value of creating problems and then empowering people to solve them. No CEO should spend more than 10% of his or her time...

Wanted (Badly): Job Creators

Jan 24, 2019

Leaders can help create new jobs by creating a supportive environment for innovation and entrepreneurism.

Welcome Some Disruption in Your Life

Jan 24, 2019

Some people say that the two greatest fears are death and public speaking. But for many, fear of change is at the top of the list. However, it is only by overcoming that fear that we can make a lasting difference in the world....

Wellness Programs: Remedy or Risk?

Jan 24, 2019

Employee wellness programs are a win/win, right? True, they help employers cut costs and provide healthful benefits for workers, but government regulations and privacy issues raise some tricky questions....

Who's Afraid of the "M" Word?

Jan 24, 2019

Motherhood may be the oldest and noblest profession, but for many businesses, it's a four-letter word. Here's an overview of the bias against working mothers, along with some steps organizations can take to improve employee recruitment, retention and...

Why Aren't There More Good Managers?

Jan 24, 2019

What does management excellence have in common with baking a cake? A manager, like a baker, has to know how to get the most out of the ingredients he's given, or the end result will surely disappoint....

Why I Love My Job-A Success Story from the Pacific Northwest

Jan 24, 2019

Hillary Miller has a dream job. She tells us, "I get to do the things I love to do anyway, whether I get paid or not. I get paid for my inherent curiosity." Read our latest inspiring "Why I Love My Job" interview to find out why Hillary, SVP of...

Why Jane Doesn't Lead

Jan 24, 2019

Studies show that women leaders elicit more negative non-verbal responses than male leaders.

Why Our Leaders Need to Change Their Focus NOW

Jan 24, 2019

Sander A. Flaum urges U.S. leaders to embrace their natural inner paranoia and act now to restore our country's scientific and technological expertise before it's too late....

Want to Accomplish More? Learn How to Prioritize Your Day

Jan 24, 2019

Calvin Coolidge once said, "We cannot do everything at once, but we can do something at once." If you’re feeling overwhelmed by your workload, use these sure-fire strategies to help differentiate between the important, the urgent and the unnecessary....

Voices from the Front: On Leadership

Jan 24, 2019

Senior executives may get all the praise and glory, but mid-level leaders are the heart and soul of organizational success. No group knows more about the nuts-and-bolts of what it means to be a leader. How do they define leadership? What challenges do...

Voices from the Front: On Mentoring

Jan 24, 2019

What makes a good mentor? Does mentoring still play an important role in today's corporate world? What impact do mentors have on an individual's career? We asked a panel composed of members of the AMA community to share their thoughts on this and...

Voices from the Front: On Silos

Jan 24, 2019

In one of the literal definitions of the word, a silo is a structure used to store and launch missiles. That definition can also apply to the term as it's used to describe the organizational structures that act as barriers between departments, since...

Why Success May Be Holding Your Company Back

Jan 24, 2019

It's ironic, but success and innovation may be mutually exclusive. According to Erich Joachimsthaler, founder and CEO of Vivaldi Partners, "The more successful a company becomes, the more it becomes blind to ideas. The occasional brilliance may...

Transforming Your Business

Jan 24, 2019

a new body of research has emerged that strongly confirms the value of non-cash rewards within the engagement mix and provides increased insight into how to design programs more effectively.

Tracking Down Time-Wasters

Jan 24, 2019

Time-wasters negatively impact your company's productivity more than you may realize. Laura Stack examines 9 time-wasters at work and how to avoid them.

Training the Talented, the Ritz-Carlton Way

Jan 24, 2019

Across the world, Ritz-Carlton is synonymous with excellent customer service and exquisite hospitality. In this excerpt from his new book The New Gold Standard, Joseph A. Michelli explains how the luxury hotelier trains its "Ladies and Gentlemen" to...

Transforming Vision into Reality

Jan 24, 2019

A well-crafted corporate vision statement is a beautiful thing. But transforming that lofty vision from the written page into real life requires effective communication, an open attitude toward change and a detailed implementation plan....

Treat Relationships Like an Asset or They’ll Become a Liability

Jan 24, 2019

When work relationships break down, it's common for each side to blame the other. But according to Diana McLain Smith, author of <i>Divide or Conquer</i>, it's often the dynamics of the relationship itself that are at fault, not the individuals...

Triumphing Over Crisis: It All Depends on Your Perspective

Jan 24, 2019

Robert Wilson shares the stories of two men, a restaurateur (Colonel Sanders) and a janitor (Albert Edward Foreman), who both became wildly successful, despite-or perhaps because of-potential worst-case scenarios....

Using the Power of the Press

Jan 24, 2019

Trade and consumer publications can help spread the word about your terrific product or service-and it's absolutely free. Here are some simple tips to get you started, from the Small Business Administration....

What Kind of Smarts Do You Have?

Jan 24, 2019

Is the ability to lead something you're born with, or something you acquire? A little of both, say the authors of <i>Smarts: Are We Hardwired for Success?</i> Each of us is born with 12 basic skills, which are fully developed-and unchangeable-by...

What Really Works When It Comes to Coaching

Jan 24, 2019

Don't be afraid of the coach. At one point, having a coach carried a stigma because it was often directed at problem employees. Now it's more likely to be a sign that you're on the fast track and that your organization is serious about raising...

When Measurement Goes Bad

Jan 24, 2019

Measurement has the potential to be a very powerful, highly functional, and extremely positive force in organizations and for their employees. Unfortunately, when used poorly, not only does it not live up to its positive promise, but performance...

Where Do You Want to Go and How Will You Get There?

Jan 24, 2019

There's an old saying: "If you don't plan your time, someone else will do it for you." Do you want to give up control of your life, allowing others to determine where and how far you'll go? Of course not. Here are some quick tips that will help...

White Men Can’t Lead (Everyone)

Jan 24, 2019

The author of a new book, <i>Salsa, Soul, and Spirit: Leadership for a Multicultural Age</i>, explains how leaders can embrace a more multicultural approach to lead an increasingly diverse workforce....

Why They Leave

Jan 24, 2019

Learn the conclusions of a study of ten reasons why employees are leaving jobs.

Wisdom of the Shadow Warrior

Jan 24, 2019

Learn age-old martial arts secrets that will help you meet today's challenges and achieve balance in our exclusive interview with Jim Pritchard, author of <i>The Warrior Mind: Ancient Wisdom from the Martial Arts for Living a More Powerful Life</i>....

Wise Up

Jan 24, 2019

The hidden wisdom stored in your organization can represent a potential source of innovative ideas and breakthrough insights. Steve Benton and Melissa Giovagnoli show you how to tap this valuable resource in an excerpt from AMACOM's The Wisdom...

Turning Strategy into Execution

Jan 24, 2019

Even the most brilliant business strategy is useless if an organization can't transform its lofty plans into results. So what drives execution? AMA and Human Resource Institute launched a global study to find out. They learned that clarity,...

Understanding the Ecosystem of Consumer Demand

Jan 24, 2019

Here's some food for thought: if you really want to please your customers, stop listening to them. Instead, design and market your product or service around the landscapes of people's lives-the projects, tasks, jobs, concerns, and activities that...

Working as a Team When You're Not Together

Jan 24, 2019

When you're not together, working as a team can be hard. Meeting virtually is on the rise, and Roger Schwarz provides insight on how to do so successfully.

Working to Create a Sustainable World

Jan 24, 2019

Employees want real evidence that their company is committed to the green movement. Peter Senge, author of The Fifth Discipline, n an interview based on his latest book The Necessary Revolution: How Individuals and Organizations Are Working Together...

2007 Worldwide Pay Survey Results

Jan 24, 2019

In 2007 global salaries are expected to outpace inflation by an average of 1.9 percentage points. Venezuelan workers will receive the highest increases and Germans the lowest, according to Mercer's latest Global Compensation Planning Report....

Worn Out at Work?

Jan 24, 2019

Here are 12 draining behaviors as well as tips for how to make a change for the better. i

Yes, You Do Need to Know about Sarbanes-Oxley

Jan 24, 2019

Compliance with Sarbanes-Oxley doesn't rest solely on the shoulders of the company's CEO or CFO. It is critical for every leader, executive or manager within the organization to cultivate and ensure a fraud-free environment. The purpose of the law is...

Answers to Collegial Conflicts

Jan 24, 2019

Problems between colleagues can be due to anything from mixed messages to personality differences, to real and not-so-real (like political or turf) dilemmas. Here are some solutions to such problems. Better yet, AMA offers ways to avoid these...

Are You a Fixer or a Grower?

Jan 24, 2019

When it comes to business growth, bigger is not always better. Sometimes it is best for an organization to grow smarter instead of fatter. Robert M. Tomasko, author of the book <i>Bigger Isn't Always Better</i> suggests two points of view. The Fixers...

Become the Boss No One Wants to Leave

Jan 24, 2019

Lou Holtz, famed Notre Dame football coach, believed that people should ask their leaders three questions: Are you committed to excellence? Can I trust you? Do you care about me? Here are some tips to ensure that your team members answer each with...

Becoming a Motivating Manager

Jan 24, 2019

These tips from the authors of The Manager’s Desktop Consultant will help you inspire your people to reach new heights.

Better Presentations Mean More Business

Jan 24, 2019

Even if you're asked to make a presentation on the spot, these simple techniques can mean the difference between "Thank you for your time" and "Let's make a deal."...

Beyond Bad Apples: The Dynamic of Ethical Erosion

Jan 24, 2019

If an organization is to be ethical, it isn't enough to weed out the "bad apples." Even well-meaning executives and managers may engage in serious unethical acts. Ethical erosion can go unnoticed in a busy workday. Fortunately, there are four steps...

Beyond Strategy, Tomorrow’s Leaders Are Expected to Do It All

Jan 24, 2019

A global survey commissioned by American Management Association and conducted by the Human Resource Institute found that tomorrow's top leaders will not only set vision and corporate strategy but will also make sure they are executed properly....

Blinded by the Halo Effect

Jan 24, 2019

For a brief time in March 2000, Cisco Systems was the largest company in the world, with a market capitalization of $555 billion. Business experts said it possessed visionary leadership, an extraordinary culture, and unparalleled customer focus. Less...

Book Smarts-Using an Often Overlooked Marketing Tool

Jan 24, 2019

What's the value of a good read? In marketing terms, it could be priceless. Writing a book provides an executive with a credibility that far exceeds the staying power of other marketing vehicles. And the media love to interview authors....

Bouncing Back from Rejection

Jan 24, 2019

Feeling the sting of rejection? Just think of Abraham Lincoln: on his way to becoming one of our greatest presidents, he was defeated for the Illinois General Assembly, U.S. Congress and U.S. Senate, and his party's vice presidential nomination....

Breaking Out of Silos

Jan 24, 2019

Peter Drucker said, "Every decision has two elements: (1) what you would ideally like to do, and (2) what you are actually able to do." Many talented executives find the former impossible because of a silo mindset. Discover how to minimize...

Buddha: 9 to 5

Jan 24, 2019

Could the next "new" thing actually be 2,500 years old? According to a new book, Buddha: 9 to 5: The Eightfold Path to Enlightening Your Workplace and Improving Your Bottom Line, the secrets to career satisfaction and prosperity can be found...

The 10 Top Accountability Killers

Jan 24, 2019

Failing to act in an accountable fashion can damage your reputation, your relationships, and your career opportunities.

The Dangers of Playing It Safe

Jan 24, 2019

Risk. In many organizations, it's something to be avoided, not embraced. Taking risks, however, is essential to learning and growth....

The DNA of Failure

Jan 24, 2019

Much has been written about what it takes to succeed, but what causes people and businesses to fail? Ignorance, incompetence, insouciance, cowardice, arrogance, and malice can each play a part, writes Stephen H. Baum. But if the problem lies in your...

The SPARK of Leadership

Jan 24, 2019

An excerpt from Ed Reilly's book AMA Business Boot Camp on how leaders can inspire and motivate their people.

10 Special Ops Practices for Extraordinary Business Success

Jan 24, 2019

Learn from Navy Seals, Delta Force and the The Green Berets how to build the extraordinary people you need when your business faces a crisis--money or time or both are short and you need top talent to turn the situation around. For 10 practices to...

Practicing Preventive Management

Jan 24, 2019

Preventive management is a way to minimize problems in process or operations; a method for continuous improvement.

Common Lies Companies Tell Themselves

Jan 24, 2019

If you think your business is doing the best it can, business turnaround guru Marvin Davis has a wake-up call for you: stop lying to yourself. In this eye-opening excerpt from his new book <i>Take No Prisoners</i>, Davis outlines the 10 lies that...

Conflicts in Teams

Jan 24, 2019

Be more productive as a team by managing conflict among members.

Coping with "Ghost Work"

Jan 24, 2019

How to deal with "ghost work," the extra work previously done by colleagues who have been laid off.

Core Values are Back in Fashion

Jan 24, 2019

The author of The Core Values Compass offers a blueprint for creating an effective system of corporate values.

Create a More Successful Work Environment with Feng Shui

Jan 24, 2019

Theodore Roosevelt once said, "Do what you can, with what you have, where you are." As you sit in your office or cubicle, take a look around. Does your environment make you feel energized, eager to tackle each day's challenges? If not, the New Year...

Creating a Destination-Oriented Culture

Jan 24, 2019

Scott Cawood, coauthor of <i>Destination Profit</i>, tells <i>Performance and Profits</i> why a destination is not the same thing as a goal, why organizations should open up the financial books to improve employee performance and why resiliency starts...

Digital Mentoring

Jan 24, 2019

Learn how to mentor digitally. You don't have to be in the same office to effectively mentor an individual.

Does Social Networking Boost Productivity?

Jan 24, 2019

The social networking phenomenon is not just for slackers anymore. A growing number of knowledge workers are using sites such as Myspace and Facebook to share best practices, identify trends and inspire innovation. Here's an overview of how social...

Failing Your Way to Success

Jan 24, 2019

Had any good failures lately? If not, maybe you haven't had any great successes, either. Forward-thinking organizations looking to increase innovation have discovered that if they want their people to find out of the box solutions, they have to...

Famous Objections and How to Overcome Them

Jan 24, 2019

What do you do when a prospect tells you, "Send me information about your company/products/services in the mail?" Paul S. Goldner, the author of Red-Hot Cold Call Selling, has two, not one, surefire responses....

Fashion Victims

Jan 24, 2019

They come and go in what seems an unending parade-management fashions like Job Enrichment, Quality Circles, Total Quality Management, Business Process Reengineering, Knowledge Management, Balanced Scorecard, and (a possible current candidate)...

Fighting Poverty through Profits-An Interview with C.K. Prahalad

Jan 24, 2019

Acclaimed author C.K. Prahalad has devised a brilliant plan for helping the world's five billion poor people: transform them into consumers. His mission is to prove that it's possible to build a profitable win-win relationship between big business...

Five Standards of Excellence for Ethical Leaders

Jan 24, 2019

What does it mean to lead ethically? This excerpt from the AMACOM book <i>The Business Ethics Activity Book</i> outlines five standards of ethical excellence-communication, quality, collaboration, succession planning and tenure-that will empower...

Getting Things Done

Jan 24, 2019

If your daily "to-do" list has turned into a "didn't get to it" list, here are some effective strategies to help you deal with three major roadblocks to achievement.

Getting Through the Exit Maze

Jan 24, 2019

There comes a time in every entrepreneur's career when he or she must think about exiting the business. Here's some expert advice on what questions to ask yourself and how to prepare your business for survival after you leave....

Getting Unstuck

Jan 24, 2019

Feeling stuck? Here are some suggestions for getting moving again from Stephen H. Baum, author of What Made Jack Welch Jack Welch....

Ghost Story

Jan 24, 2019

Out-dated attitudes and behaviors about collaborative knowledge sharing "haunt" businessess and inhibit teamwork.

Go from Good to Great: Five Ways to Boost Your Sales Career

Jan 24, 2019

If you want to take your career to the next level, the key is to work smarter, not harder, says expert Chip Eichelberger. Here are five simple, yet effective, strategies that even a seasoned sales pro can use to boost performance....

Goal Setting: How Do You Score?

Jan 24, 2019

Your ability to set clear, realistic goals is a key indictor of whether you'll succeed in life. This self-assessment from the new book <i>Goal Setting: How to Create an Action Plan and Achieve Your Goals</i> will show you how to turn your dreams...

Governance: More Than Staying Out of Jail

Jan 24, 2019

At the heart of good governance is accountability -from the board of directors to the CEO, to other executives and managers. Certainly, legislation is not enough for significant improvements in governance. The attitude of management is as important,...

Growing Pains:

Jan 24, 2019

Learn why growth may be a dangerous strategy for some companies.

Have More Fun at Work

Jan 24, 2019

Cindy Lauper famously sang that "Girls Just Want to Have Fun," but it turns out that employees need some fun, too. Business professor/author Leslie Yerkes explains how a pleasurable work environment can boost both worker morale and the bottom line....

Having Trouble Dealing with Change? Get a Life!

Jan 24, 2019

Here's some shocking but encouraging news: the people who are most adept at dealing with organizational change are those who not only have a career-they actually have a <i>life</i>....

How Much Is a Like Worth?

Jan 24, 2019

Getting a customer to "like" your company on Facebook is only the first step in building a successful customer relationship.

How Sharp Are You?

Jan 24, 2019

How sharp are you? Take this short, fun quiz that will encourage you to think outside the box.

How to Avoid a Tainted Product Disaster

Jan 24, 2019

In light of the recent scandals involving tainted pet food, toothpaste, and toys, risk prevention has become job one for global companies. Global trade expert Tom Travis explains why increased transparency is the key to avoiding disaster....

How to Be a Super Supervisor

Jan 24, 2019

Want better employees? Become a better manager. Nobody said that the job would be easy, but small changes in your attitude and actions will reap huge rewards in productivity and engagement....

Building an "Immigration-Friendly" Company

Jan 24, 2019

Companies are no longer just employers when it comes to their relationship with personnel working abroad and immigrant employees. They are also interpreters, ambassadors and family counselor. As the global competition for workers heats up and quality...

Don't Be Like Brett Favre

Jan 24, 2019

Unlike star quarterback Brett Favre, savvy leaders know when it's time to bow out gracefully.

How to Create More Effective Teams through "Co-opetition"

Jan 24, 2019

Introducing a new buzzword: "co-opetition," a combination of competition and cooperation. It's when companies or departments who are competitors learn how to work together to achieve common goals. Good news: it works for teams, too....

How to Finally Take Control of Your Time

Jan 24, 2019

As the saying goes, if you don't take control of your time, others will do it for you. With the help of management expert Brian Tracy you can resolve to stop procrastinating and start mastering your time now, with these tips from his book <i>Time...

How to Gain Access to the Executive Suite

Jan 24, 2019

Do your salespeople have trouble connecting to the real decision makers in your customers' organizations? These strategies will help them reach the people who have the power to sign on the dotted line....

How Will You Measure Your Life?

Jan 24, 2019

An interview with Clayton M. Christensen, a top expert on innovation and growth, about his book How Will You Measure Your Life?

HR Struggles with Organizational Growth

Jan 24, 2019

A new survey suggests that many senior HR professionals are struggling to establish a prominent position in the area of strategic growth. One-third of the respondents said that senior HR leaders are "on the sidelines," contributing in spot roles such...

If At First You Don’t Fail...

Jan 24, 2019

Doing the right thing, in the right way, the first time. Wasn't that supposed to be our goal? So how is it that purposely pursuing what might be considered a questionable path has gained attention as an innovation strategy? Turns out, the lessons...

If I Were a Supervisor, I Would...

Jan 24, 2019

How many times have you said to yourself, "If I were in charge, things would be different. I would...?" Hopefully your hard work and dedication will pay off and you will have an opportunity to implement your great ideas. In the meantime, here are some...

Job One for Leaders: Doing the Right Thing

Jan 24, 2019

Looking for leadership role models to inspire and motivate you? Bill Gates and Warren Buffett have demonstrated unprecedented levels of personal philanthropy; Leona Helmsley, not so much....

Kill the Company/Change the World

Jan 24, 2019

An interview with Lisa Bodell, author of the provacative book Kill the Company, about how to challenge the status quo in business.

Kiss Your BUT Goodbye

Jan 24, 2019

The authors of a new book discuss how to identify behaviors that may be holding you back.

Latest Research on Global CEO Concerns

Jan 24, 2019

The rising cost of health care is a top concern for U.S. CEOs, but top executives in Europe and Asia assign health care a low priority, according to a new global survey of chief executives conducted by The Conference Board....

Leader’s Role as Career Coach

Jan 24, 2019

Today's employees want to have an open, honest, two-way dialogue about their abilities, interests and options with their leaders. Beverly Kaye identifies a set of skills that leaders can use for such conversations with staff. To coach your staff,...

Leadership at the "Genius Level"

Jan 24, 2019

Here's an inspired strategy for dealing with poor performers: instead of firing them, "de-hire" them. "Firing tells employees they are wrong for the organization; "de-hiring" helps employees do (or find) what's right for themselves...

Leadership Legacies

Jan 24, 2019

Despite most organizations' emphasis on the bottom line, a recent survey of high-achieving business leaders shows that for many, success is not enough....

Leadership Lessons from the "Leader of the Pack"

Jan 24, 2019

We've all heard the expression, "It's a dog-eat-dog world," but it turns out we can learn some valuable lessons about the true nature of leadership from our four-footed friends....

Leadership vs. Power

Jan 24, 2019

If you aspire to leadership greatness, look to George Washington as a role model. Athough he served his country nobly, he walked away from great power twice in his life-and he refused to be crowned king....

Leading by Example

Jan 24, 2019

What is a leader? Quite simply, says John Baldoni in his new book Leading by Example, leaders are those who make good things happen. They do this by acting the part, handling the tough stuff, putting their team first, and most importantly, by...

Leading Change, One Move at a Time

Jan 24, 2019

Successful leaders approach business like a game of chess; they formulate a general plan for the future, but focus on what's happening right now. They also possess the capacity to roll with changing circumstances....

Leading Employees Toward Innovation

Jan 24, 2019

We've all heard the old Thomas Edison quote about genius being 1% inspiration and 99% perspiration. The same ratio applies to innovation. Here are some tips for encouraging an innovative spirit in your organization....

Leading into the Holidays

Jan 24, 2019

Help your team navigate the business challenges of the holiday season with these tips from ships’ captains of old....

Moving Ahead Reader Survey Results

Jan 24, 2019

Are you and your boss playing on the same team? This short self-assessment, from AMA's best-selling seminar "Partnering with Your Boss," will help you cultivate the dynamic relationship you and your boss need to work together effectively. Take the...

Multitasking vs. Singular Focus: And the Winner Is?

Jan 24, 2019

The theorists who sold Americans on multitasking may have done us more harm than good, writes Sander A. Flaum. His advice for today's leaders: Vow to do one thing exquisitely well today....

Networking within Your "Tribe"

Jan 24, 2019

Everyone knows the importance of networking within one's profession and industry. But one key networking opportunity is often overlooked: making connections within your own organization. Andrea Nierenberg, author of <i>Million Dollar...

New "Moving Ahead" Feature: Why I Love My Job

Jan 24, 2019

Have you ever listened to the "Car Talk" guys on National Public Radio? Tom and Ray Magliozzi laugh (mostly at themselves) their way through their weekly, one-hour show. We can't imagine anyone having more fun at work. And yet, Tom and Ray are...

New Research Reveals Many Entrepreneurs Are Dyslexic

Jan 24, 2019

A new study from London's Cass Business School shows that as many as 35% of U.S. entrepreneurs suffer from dyslexia. Additionally, dyslexics are more likely than nondyslexics to own more than one business and to supervise more people....

New Rules of Leadership

Jan 24, 2019

In the last two decades leadership roles in the business world, formerly thought of as caregiver and analyst, have changed dramatically.But these two profiles can can be myopic and constraining. In their book <i>The Wizard and the Warrior: Leading...

New Survey Finds Little Enthusiasm for Free Market Capitalism

Jan 24, 2019

Has the "Anglo-American" or "Anglo-Saxon" economic model lost its appeal? A new Financial Times/Harris Poll shows that less than 50% of adults in five European countries and the U.S. think a free-market capitalist economy is the best economic system....

Perfectly Imperfect Leadership

Jan 24, 2019

If you aspire to leadership greatness, the first step is to admit that you're not perfect. You're going to make mistakes; the key is how you handle them....

Performance...It’s All About A+ Execution

Jan 24, 2019

Over the course of his career, former CEO Sander Flaum has learned that if you don't take control of your time, others will do it for you. Here are his strategies for leading more efficiently and effectively....

Peter Drucker on The Value of Ignorance

Jan 24, 2019

Peter Drucker was the most renowned management thinker of the 20th century, but his greatest insights came not from his considerable knowledge, but from his ignorance. In this excerpt from his new book <i>A Class with Drucker</i>, William A. Cohen, a...

Piecing Together the Engagement Puzzle

Jan 24, 2019

The gestalt principle tells us that the sum of the whole is greater than its parts, and that may be particularly true for organizations seeking to piece together the "engagement" puzzle. Since employee engagement is influenced by work, people, and...

PR in the Digital Age

Jan 24, 2019

Interview with Amy Binder, CEO of RF|Binder Partners, to discuss the current and future state of the PR business.

Practice

Jan 24, 2019

Nearly every time we give a speech or conduct a workshop, someone asks, “Are leaders born or made?”

Presentation Horror Stories

Jan 24, 2019

Cue the scary music. Just in time for Halloween, <i>Performance & Profits</i> offers a sample of tales about presentation nightmares that are guaranteed to give you goose bumps. Don't read this alone....

Profitability vs. Growth: How to Achieve Both

Jan 24, 2019

Bottom-line margin or top-line growth? Ask managers which they want and they will tell you "both." But research into over a thousand companies shows that only 32% are able to achieve both more often than not. With the odds stacked against them, how...

Project Management: How to Build Interdepartmental Cooperation

Jan 24, 2019

A project's chance of success often depends on the successful buy-in and cooperation of disparate stake holders-team members, management, departments and outside consultants. Here are some useful tips for getting everyone to pull together, from...

The Four Ps of Strategy Creation

Jan 24, 2019

Perceptions, performance, purpose, and process--these four Ps encourage critical thinking, increased creativity, and increase opportunities and avoid threats.

Resilience: A Lasting Advantage

Jan 24, 2019

Business often feels like a contact sport. Your competitors want to rough you up, blitz you with unexpected new products, undercut your prices, gang up on you via alliances or mergers and hammer away at your stock price. The important thing is a...

Roadmap to a Customer-Centric Strategy

Jan 24, 2019

Becoming a truly customer-centric organization is perhaps one of the most difficult transitions an organization can make, fraught with hidden obstacles and unanticipated challenges. Here are three potential roadblocks on the path to a customer-centric...

Sales Self-Sabotage: The Causes and the Cure

Jan 24, 2019

Attention sales professionals: you may be sabotaging your own success. The remedy is to stop behaving like a salesperson and start behaving more like someone who has the customer's best interests in mind....

Say Goodbye to 11th Hour Sales Negotiations

Jan 24, 2019

How many times have you thought you were about to close a big sale only to find that the customer had many questions and objections at the last minute? Author Jeff Thull explains how to ensure that those 11th hour surprises become a thing of the...

Seasoned!

Jan 24, 2019

Some inspiring advice from executive consultants.

Secrets of "Alpha" Companies

Jan 24, 2019

Companies like Starbucks, Victoria's Secret, and Harley-Davidson didn't become industry leaders by being the biggest, best value, or first to market. They dominate their categories by adopting "Alpha" strategies-making their customers feel special....

Secrets of Effective Feedback: Knowing What to Avoid

Jan 24, 2019

You know that as a manager, providing ongoing, constructive feedback to your people is a critical part of the job. But you also know that it can be one of your most challenging tasks. Employee performance expert David Lee demystifies the process....

Secrets of Multitasking: Slow Down to Speed Up

Jan 24, 2019

Feeling stressed out and overworked? These strategies from a physician will teach you how to channel your energy efficiently so you can accomplish more in less time, with less stress....

Secrets of "Special Ops" Leadership

Jan 24, 2019

We've all heard the analogies about business and war, but business Ph.D. and retired Air Force major general William A. Cohen is perhaps uniquely qualified to address the similarities between the boardroom and the battlefield. In this excerpt from...

Secrets to Making Change Happen

Jan 24, 2019

Progressive Medical Inc. has experienced alot of change in its 20-year history. As a managed-care company for workers' compensation, the organization experiences constant change. Most recently, it has been building an addition to its headquarters,...

Self-Assessment: Do You Have What It Takes to Move Ahead?

Jan 24, 2019

What skills do you need to excel at your job-and how proficient are you in those key areas of expertise? This detailed self-assessment from AMA's seminar "Taking on Greater Responsibility: Step-up Skills for Nonmanagers" will help you determine your...

Shoestring Marketing Secrets

Jan 24, 2019

Hair replacement entrepreneur Sy Sperling started his business on a shoestring, then sold it for over $200 million. Now he shares his bargain marketing secrets with the rest of us....

Should You Offer a Discount?

Jan 24, 2019

Should you be discounting your prices on a consistent basis? Here are some ways to use discounts most effectively in an increasingly complex marketplace.

Signs of an Executive in Crisis

Jan 24, 2019

The telltale signs of an executive who is caught in a crisis are clear, once you learn to recognize them. Psychologist and executive coach Alan Downs outlines the eight key indicators of serious problems-including lack of focus, giving in to impulse,...

Six Benefits of a Bottom-Rung Job

Jan 24, 2019

Everybody's got to start somewhere. The author of Everything I Know About Business I Learned at McDonald's explains what Jay Leno, Sharon Stone, and Jeff Bezos already know: a low-level job can teach you a lot....

Strategic Alliances

Jan 24, 2019

Strategic alliances can be a great move for a company. Norma Watenpaugh and Hanoch Eiron explain why successful alliances start with involvement at the top.

Strategic Talent Management

Jan 24, 2019

The most important corporate resource over the next 20 years will be talent: smart, sophisticated business people who are technologically literate, globally astute, and operationally agile. To ensure their companies will have the right leadership...

Struggling to Manage Knowledge Workers

Jan 24, 2019

Peter Drucker wrote about "knowledge workers"-people who know more about their jobs than anyone else in the organization-way back in 1969. Here's an overview of how today's organizations are motivating these valuable workers....

Improve Your Business with Lessons from Reality TV

Jan 24, 2019

It may sound crazy, but if you implement these five key strategies into your business you'll experience the thrill of victory-and you won't have to sing, dance, or marry a millionaire to get it. For example: don't spend the million dollars until...

Is Your Organization a "Red Zone" or a "Green Zone?"

Jan 24, 2019

Red Zone workplaces are full of unhappy, noncooperative people who are focused more on who to blame when things go wrong than on how to make things go right. If this sounds like your workplace, perhaps it's time to seek out "greener" pastures....

It All Starts with Character

Jan 24, 2019

John Baldoni explains why character matters, in an excerpt from his thoughtful new book Lead by Example.

It’s Just Common Sense

Jan 24, 2019

Advice from Michael Feuer, cofounder of OfficeMax, on how to use more common sense in business.

It’s Monday Morning...10 Tips to Get Started on Innovation

Jan 24, 2019

A recent AMA/HRI study found that although most organizations say that innovation is a top priority, few companies are actually good at it. So if your company’s innovation efforts need a jumpstart, here are 10 quick ways to get with the program....

Managing Employees from Hell: A Self-Assessment

Jan 24, 2019

Sure, you've got a terrific team of dedicated, honest, talented employees. Well, except for that one-you know who. He or she is that proverbial "bad apple" who threatens to spoil the rest. This self-assessment from the new book, A Survival Guide<...

Managing Millennials

Jan 24, 2019

Just when you figured out the difference between Gen X and Gen Y, it's time to get out the corporate welcome mat for the newest category of workers-the Millennials-those born between 1980 and 2000. Ready or not, here they come…...

Managing the Rumor Mill

Jan 24, 2019

Public relations strategies for dealing with corporate rumors from the former CEO PR giant Hill and Knowlton.

Master Your Mood

Jan 24, 2019

Moods are specific emotional, physical and mental states that play a critical role in our performance at work. The practice of "mood management" is a little known yet vital dimension to organizational performance and productivity. Learn how moods can...

Surefire Tips for Taming Meeting Monsters

Jan 24, 2019

Well-run meetings that move a project forward increase productivity. Poor meetings can not only just slow an effort but kill it. A major problem may be the characters of whose who make up the team meeting.

Take Control of Your Career

Jan 24, 2019

If you faithfully show up at work and do a good job, you'll naturally move up the career ladder, right? Not necessarily. It's up to you to set your own goals and to take decisive steps toward achieving them....

Take the Risk, Make the Move

Jan 24, 2019

Have you ever been stopped in your tracks by risk? Balancing the odds of success, the investment you've made in relationships, the value of the win-how do you make your choice? Often it is the actions that others don't see that truly define winners...

Taking Organizational Values into the Real World

Jan 24, 2019

That corporate values statement sure sounds lofty and inspirational. But unless those values become integrated into processes, policies, and organizational behavior they'll remain a work of fiction....

The ABCs of Advertising Online

Jan 24, 2019

Now that practically everyone&rsquo;s surfing the Net, savvy companies are moving some of their ad dollars online. Here&rsquo;s a primer on how to navigate the world of pop-ups and banner ads....

The "Accidental" Ambassador

Jan 24, 2019

Intentionally or not, when an entrepreneur ventures into a foreign market he or she becomes an unofficial American ambassador. Bill Dodson, an American who lives and runs a business in China, explains that to change how Americans are perceived around...

The All-Time Worst Managers

Jan 24, 2019

Are you a "Task Monger," "Limelight Taker," or (gasp!) a "Waffler"? Read Gary S. Topchik's guide to the 10 most heinous managerial types to make sure you don't become one of them....

A Clear Path to Strategy Execution

Jan 24, 2019

In judging diamonds, one of the most important qualities to look for is clarity. The same holds true when it comes to strategy execution, where clarity of vision and goals separates the true gems from the worthless rocks. Author Mark Vickers takes a...

A New Customer Metric to Blow the Whistle on Bad Profits

Jan 24, 2019

Here's a simple technique that you can use to evaluate your customers' experience with your organization. Better yet it will help you identify what you can do to improve each customer's relationship with your company....

A Q-and-A with Jim Kilts, Former CEO of Gillette

Jan 24, 2019

During his time at Gillette, Jim Kilts cemented his reputation as one of the most talented CEOs in America by turning around a once-great company that had lost its edge. <A href="http://podcast.amanet....

Advertisers Reach Out and Text Somebody

Jan 24, 2019

With mobile phone usage escalating, smart marketers are leveraging mobile advertising to promote brands and sell products and services. But to be successful, marketers have to make sure the "what's in it for me?" factor resonates with consumers....

Advice to New Leaders: Get "On Board" to an Early Win

Jan 24, 2019

Sander Flaum's advice for newly appointed leaders: make your impact as soon as possible to build credibility and confidence throughout the organization. And of course, surround yourself with only the best people....

Aligning Projects with Strategy

Jan 24, 2019

Projects must align with company objectives to ensure success. Here are some tips on strategic planning so you know the company is on the right track.

An Antidote for Complexity

Jan 24, 2019

Complexity is the bane of every business, says author John L. Mariotti. Here are six tips for getting rid of the things that are making your business overly complex....

Are Your Employees RIP?

Jan 24, 2019

RIP employees are those who have "retired in place," just waiting to retire and not contributing to the business.

Arrows in the Decision-Making Quiver

Jan 24, 2019

What's the best way to make a decision? Should you use your power of intuition, as Malcolm Gladwell advocates in his best-seller <i>Blink</i>? Or should you rely on careful reasoning and painstaking evidence, as Stanford professors Jeffrey Pfeffer and...

As Above, So Below

Jan 24, 2019

Employees look to their leaders to personify positive values.

Attitude Does Count

Jan 24, 2019

Your attitude can influence your performance and relationships with others. Here you will find ways to build a positive mindset and end a mindset of defeat and unhappiness....

Avoiding the Commitment Dip

Jan 24, 2019

During any change initiative, there's a point when employee focus and commitment falls off. A new survey reveals the steps high-performing leaders take to get things back on track-before it's too late....

Become a Great Leader

Jan 24, 2019

A book excerpt from Now...Build a Great Business! by Mark Thompson and Brian Tracy

Burn-out-busting Strategies

Jan 24, 2019

Excessive on-the-job stress affects not only an individual worker, but also his co-workers, department and, ultimately, the entire organization's bottom line. Here are the signs that individuals and managers should learn to recognize to reduce the...

Business Execution

Jan 24, 2019

2007 saw its share of winners and losers. Business execution expert Rick Lepsinger, president of OnPoint Consulting, analyzes what went wrong and what went right with these organizations and the lessons that can be learned from their experience....

Business Strategy Barriers

Jan 24, 2019

"Getting" business strategy is the indisputable starting point for any meaningful contribution to strategic processes, but for a number of reasons, pinning down business strategies may be no easy matter. If you've ever had difficulty in identifying...

Calling All Innovators

Jan 24, 2019

Information about how to apply for AMA's 2012 Innovation Award for Administrative Professionals.

Calling on High Status Prospects

Jan 24, 2019

Is fear of rejection keeping you from achieving the sales success you deserve? Best-selling author and professional coach Brian Tracy explains how to conquer your fear and sell, sell, sell....

Can Strategic Benchmarking Turn America’s Economy Around?

Jan 24, 2019

Although the U.S. consistently ranks in the top 10 most competitive economies in the world, it recently fell from first to sixth place in little more than two years. Gregory H. Watson believes that an approach that combines strategic benchmarking...

China’s Quality Squeeze

Jan 24, 2019

Although 70% of product recalls in 2007 involved Chinese-produced goods, many experts predict that the country's supply-chain quality lapses won't slow business expansion in China....

Choosing the Right Growth Strategy

Jan 24, 2019

OK, it's been decided that growth-whether in terms of revenue, profit, number of employees or customers, market share or number of locations-is essential to your company's future. Before management makes the leap, there are many questions that must...

Chuck Knight on the Secrets of Emerson's Success

Jan 24, 2019

Emerson is one of the few firms that can point to over four decades of increased earnings. How does Emerson do it? Charles F. Knight, the organization's CEO for 27 of its 43 consecutive years of increased profits, attributes it to Emerson's long-term...

Closing the Sale Is Just the Beginning

Jan 24, 2019

So you've just closed the big sale. Congratulations! Now the hard work begins. If you want to keep your new customer, you're going to have to give them the support they need to get the most out of your product or service. Here are three steps to...

Coaching in the Year 2018

Jan 24, 2019

What are the trends that will shape the coaching industry over the next decade? A major global study commissioned by the American Management Association and conducted by the Institute for Corporate Productivity revealed some of the ways coaching will...

Creating a "Getting it Done" Culture

Jan 24, 2019

Chances are, your organization has a lofty, inspirational mission statement. But how many of those lofty goals will actually see the light of day? A new book offers guidelines for closing the often wide gap between strategy and execution....

Critical Skills for Sales Success

Jan 24, 2019

What do salespeople and physicians have in common? Both know that their success is based on their ability to serve the needs of their clients. They do their research, come up with a diagnosis, and devise a plan to "cure" their clients' ills....

Curing the “Recession Hangover”

Jan 24, 2019

Leaders must focus on building engaged relationships with employees if they are to move their businesses forward post-recession.

Customer Focus Is a Strategic Choice

Jan 24, 2019

So you say your organization is focused on the customer, and you've got the sound bites and slogans to prove it. But have you made the strategic choice to actually execute a customer-centric approach, or have you simply added a few meaningless words...

Dealing with America’s Alarming "Reverse Brain Drain"

Jan 24, 2019

America's foreign-born superstars are hotfooting it back to their homelands, at a rate of up to 1,000 per day. A leading expert on globalization, David Heenan, offers 12 strategies to deal with this ongoing brain drain, from his new book, Flight...

Dealing with the Bad Boss

Jan 24, 2019

The bad boss is a particularly serious problem during an economic downturn. If you have one, here are some ways to improve your work life, especially now, when finding a new job may not be an option....

Dealing with the "No-Boss Boss"

Jan 24, 2019

What's worse than having a really bad boss? Having a boss who doesn't do anything at all. Gini Graham Scott, Ph.D., dubs this character the "no-boss boss," and she awards him the #1 spot in her book A Survival Guide for Working with Bad Bosses:...

Dealing with Your Boss: Dos and Don’ts

Jan 24, 2019

Are you having trouble dealing with your boss? Here are some tips on dos and don'ts to follow to establish a great relationship with your supervisor.

Delegate Effectively

Jan 24, 2019

Brian Tracy explains the art and science of delegation, an essential management skill.

Don't Take the Lead, Share the Lead

Jan 24, 2019

Cross-functional teams increasingly involve shared leadership in which members take over leadership depending on their knowledge and skills. Rather than one team leader, the team has many leaders, the person determined by the tasks required for...

Double Your Profits by Better Management

Jan 24, 2019

It sounds hard to believe, but you can double your profits by simplifying operations, streamlining workflow, and rethinking the work to avoid mistakes. This is a to-do list for every decision maker to pin on their wall as a reminder of the...

Downturn Survival Strategies

Jan 24, 2019

An economic downturn can actually have a silver lining for your business: the need to "kick it up a notch" can lead you on a journey of opportunity, innovation, and great success....

DREAM Delegation

Jan 24, 2019

Five steps will enable you to perfect delegation.

Driving a WIIFM Initiative

Jan 24, 2019

Successful chief executives are a hard-nosed lot (look at Steve Jobs) who hire Grade A players and set high standards. And when it comes to driving new initiatives and "big idea" processes, persistence never goes out of style....

Drucker’s Five Questions

Jan 24, 2019

Drucker recommended all executives raise these five questions prior to strategic planning.

Everything You Need to Know about Your Office Holiday Party

Jan 24, 2019

Don't underestimate the importance of the word "office" in the phrase "office party," advises business etiquette expert Lydia Ramsey. If you want to let your hair down this holiday season, set up a date with some fun-loving friends, not your boss and...

Focus on the Gap, Not the Goal

Jan 24, 2019

A goal tends to push people away from the present and excites them to push forward. On the other hand, attention to a gap between what is and what could be motivates people to close that gap. Add a sense of urgency, and you have a strategy for...

Foolproof Feedback

Jan 24, 2019

These seven expert tips will help you make sure that your feedback conversations leave people feeling fired up, rather than beaten up....

For a Fresh Perspective, Stop Dancing and Get Out on the Balcony

Jan 24, 2019

While most businesspeople bow to the pressure to keep on dancing as fast as they can, savvy managers understand the value of spending a bit of time away from the action, gaining the perspective and insight that a short break "out on the balcony" can...

For More Than Profit

Jan 24, 2019

Learn five characteristics of great leaders to create social and economic value.

Former Mayor Ed Koch on "Why Your Gut Rules Every Time"

Jan 24, 2019

Legendary former New York City Mayor Ed Koch rose up from relative obscurity to reign over the Big Apple for 12 years, transforming both the city and himself in the process. In this excerpt from his fascinating new book <i>Buzz: How to Create It and...

From Crisis to Control

Jan 24, 2019

Is your organization controlling its projects, or vice versa? A successful project management system may require that a significant organizational cultural change take place-sooner rather than later....

Futurism: The Antidote to Chaos

Jan 24, 2019

Author Eric Garland wants to take you on a journey to the final frontier. No, not space-the future. In this excerpt from his new book <i>Future, Inc.: How Businesses Can Anticipate and Profit from What's Next</i>, Garland explains, "Everyone can be...

Gazing into the Global Future

Jan 24, 2019

What does the future hold? For one thing, according to the director of the Trends Research Institute, although America owned the 20th century, China will own the 21st....

Get It Right, Not Just "Right Enough"

Jan 24, 2019

Remember when your primary school teacher gave you credit in arithmetic for following the right steps, even if you arrived at the wrong answer? That practice still exists in organizations today. But if you want to produce wildly successful results,...

Get the Most from Your People: Give ’em What They Want

Jan 24, 2019

People skills can make or break a manager-and an organization. Author and executive coach Terry R. Bacon explains how almost any manager can learn to be a "people person"-if he or she takes the time to figure out what employees really want and how to...

Hire Everybody

Jan 24, 2019

Savvy companies like Netflix have offered monetary prizes to any team who can solve a business problem for them.

Hooray for Providence!

Jan 24, 2019

Are you one of those people who has always known exactly what professional path you've wanted to pursue? Sometimes, as John Lennon wrote, "Life is what happens while you're busy making other plans."...

How Companies Get Smarter

Jan 24, 2019

Studies show medical units with more reported errors have better health outcomes for patients. The lesson of that example has important implications when it comes to organizational intelligence....

How to Handle Emotions at Work

Jan 24, 2019

Tips on staying cool under pressure from AMA's seminar Communicating with Diplomacy, Discretion and Influence: A Course for Senior Administrative Professionals.

How to Identify the "Golden Prospect"

Jan 24, 2019

How can you identify the prospect who will buy sooner than others? Easy, says marketing guru Brian Tracy. Simply find the person who has a pressing need for your product or service....

How to Lose Like a Winner

Jan 24, 2019

Thomas Edison said it best: "I have not failed. I've just found 10,000 ways that won't work." John Baldoni, author of the new book Lead by Example, offers some advice on learning how to lose like a winner....

How to Plan a Successful Meeting

Jan 24, 2019

You have the most leverage on a meeting's success before a single person walks into the room. The more you manage the conditions under which people meet, the less you will need to manage their meeting behavior. Fortunately, it is much easier to...

Employees Cry Out for Feedback

Jan 24, 2019

Bruce L. Katcher, Ph.D., explains why your management mantra should be: "Provide ongoing feedback." When you let your people know what's expected of them and how they're measuring up, the result will be a more confident and productive workforce....

Employees Should Mind Their Own Business

Jan 24, 2019

Are your employees constantly complaining about one another? Dr. Bruce Katcher offers advice on dealing with gossips and how to change their behavior.

Ethical Leadership Self-Assessment-How Machiavellian Are You?

Jan 24, 2019

If you're looking for an ethical role model, chances are Niccolò Machiavelli isn't the first name that comes to mind. Yet many of his principles make sense for today's leader, manager and/or influencer. Take this self-assessment from The Business Ethics..

How to Spot a Liar at Work

Jan 24, 2019

Nonverbal communication expert Carol Kinsey Goman, Ph.D. explains how to tell if someone is lying.

How to Stop Spinning Your Wheels-and Start Managing Your e-Mail

Jan 24, 2019

Employees now spend over 40% of their workday on e-mail-and they consider more than a third of that time a waste. So think twice before you hit that "Reply to All" button, say the authors of The Hamster Revolution: How to Manage Your E-mail Before...

How to Succeed in Business by Being a Team Player

Jan 24, 2019

Your middle school soccer coach was wrong-it turns out there really is an "I" in team. If you want to get on the fast track to success, says management guru Brian Tracy, you'd better learn how to gain the cooperation and respect of your team mates....

Learning to Take "The Right Risk"

Jan 24, 2019

Risks involve a giant leap of faith, so who better to ask what it means to take the plunge than a former member of the U.S. High-Diving Team? Bill Treasurer-nicknamed "Captain Inferno" for his act of diving into waters 100 feet below while engulfed in...

Let’s Hear It for Conflict

Jan 24, 2019

Ted Harro, founder of Noonday Ventures, explains why teams who never have conflict are probably not getting much done.

Liberating Passion in the Workplace

Jan 24, 2019

Passionate employees generate stellar results. Too bad many organizations inadvertently implement policies that practically guarantee the death of employees' natural passions. Here are three ways to ramp up the enthusiasm level in your workplace....

Maintaining Team Momentum

Jan 24, 2019

A team leader needs to know how to sustain team enthusiasm during the group's life.l

Make Everyone a CEO

Jan 24, 2019

Zynga's founder and CEO Mark Pincus leads by empowering employees, asking them to be CEO of their part of the business.

Making Performance Management More Manageable

Jan 24, 2019

Many professionals view performance management as a dreaded chore that takes them away from their "real work." A new survey offers insights into why so many managers are disenchanted with their performance management systems, along with strategies for...

Making the Most of Change

Jan 24, 2019

Why is dealing with change so difficult? Because, says management expert Brian Tracy, most change causes stress by making us feel out of control. His four-step program will put the power back in your hands....

Making the Most of Your White Space

Jan 24, 2019

White spaces, those gaps in your calendar in between meetings and other planned activities, can be an invaluable opportunity to brainstorm new ideas or work on things outside your normal job scope. Here are some suggestions for mining gold out of your...

Manage Your Boss, Manage Your Time

Jan 24, 2019

Do you arrive at work each day raring to attack your "to-do" list, only to find that your boss has a completely different agenda? Here's how you can achieve complete agreement between what you think your boss wants you to do and what you believe you...

Management in Real Life: Bring Back the Beer

Jan 24, 2019

While the onsite beer bash is probably gone forever, we can bring back the basic premise behind it: making sure executives get out of their offices and talk to the workers.

Managerial Rx-How to Get Rid of Bad Apples

Jan 24, 2019

A new study shows that your company's bad apples aren't just annoying; if they're not properly dealt with they can easily spoil your entire corporate culture. It's up to managers to take decisive action to try to reform bad apples or, if that doesn't...

Managing Brand YOU

Jan 24, 2019

Are you stuck in a rut, either professionally or personally? Learn how to employ the same million-dollar branding strategies used by Starbucks, Coca-Cola, and Oprah to create a successful "Brand YOU."...

Metric Mania

Jan 24, 2019

When it comes to communicating with employees about performance, keep it simple. Answer the basic question they really want answered: "How are we doing?"...

Middle Management May Hinder Diversity Initiatives

Jan 24, 2019

Because middle managers focus on long-term strategy and maintaining the status quo, they are often at direct odds with diversity practitioners, according to a new report from The Conference Board. Here are some ways to get managers more involved in...

Mimicking Increases Odds of Success in Negotiation, Says Study

Jan 24, 2019

"Think like the other person" is a common piece of negotiating advice, but acting like the other person might be an even better tactic. According to a new study, negotiators who mimic simple gestures, postures and mannerisms of their counterparts find...

In a Downturn: Don't Minimize, Optimize

Jan 24, 2019

In an interview with Leader's Edge, Steve Sashihara, CEO of Princeton Consultants, suggested that companies invest in optimization rather than cut spending. Is this a risky use of scarce capital? Not according to Mr. Sashihara....

In Defense of Consensus

Jan 24, 2019

One of our most cherished precepts about management is that decisions are best left to individual leaders who can make the tough calls. Not necessarily, says Larry Dressler, author of <i>Consensus Through Conversation</i>. Consensus-based decisions...

Increasing Your Earning Potential

Jan 24, 2019

The knowledge in your field is doubling every three to five years, warns management legend Brian Tracy. That means that your amount of knowledge must keep up with that pace, just for you to stay even....

Introduction to Coaching

Jan 24, 2019

Guidelines adapted from AMA’s seminar Coaching and Counseling for Outstanding Job Performance.

Is Multitasking Counterproductive?

Jan 24, 2019

You can talk on your cellphone, check your e-mail and schedule a meeting all at the same time, so you must be getting a lot done, right? Not so fast. A substantial amount of research suggests that multitasking actually leads to a decrease in...

Is Your Business Prepared for the Avian Flu?

Jan 24, 2019

The London Chamber of Commerce reported that only one in five businesses would survive a 12-week outbreak of avian flu. Will your business be one of them? Learn how to innoculate your company against the avian flu with an emergency plan....

Minor Changes Can Lead to Major Improvements

Jan 24, 2019

Something as simple as changing the layout of an order sheet can lead to tens of millions of dollars in incremental profit. Find out how one company gave its performance a big boost by making small changes....

Mission Statements: Vital or Vacuous?

Jan 24, 2019

If your mission statement no longer inspires your people, find ways to renew your commitment to it, breathe new meaning into it, or change it....

Office Politics: How to Master the Game

Jan 24, 2019

You may pride yourself as being "above" the pettiness of office politics, but if you completely ignore the political climate of your workplace your career may be at risk....

On Being Resilient

Jan 24, 2019

In the 21st century marketplace, speed and renewal have become much more important than brute force and size. Resilience rules-and those companies that can react quickly to take advantage of new opportunities and recover from mistakes are the ones...

On Shaking Things Up

Jan 24, 2019

Today's business world is changing faster than ever. That's one of the conclusions of the 2006 <i>Agility and Resilience in the Face of Continuous Change</i>, a global study of organizations commissioned by American Management Association and...

Overcoming "Mommy Guilt"

Jan 24, 2019

Most parents know that parenthood and guilt go together like peanut butter and jelly. Fortunately, there is hope for the guilt-afflicted. Read our exclusive interview with the co-author of <i>Mommy Guilt</i> for upbeat and practical strategies...

Overcoming Objections

Jan 24, 2019

How to deal with customer objections, from Brian Tracy's new book Unlimited Sales Success.

Pay Attention!

Jan 24, 2019

Got ADD? Here are six quick exercises you can use to turn your attention deficit into a surplus....

Skirting the Glass Ceiling

Jan 24, 2019

Companies around the world are helping to empower women in business. See how countries are helping women break the glass ceiling to become executives.

SMART Goals: Smart or Passé?

Jan 24, 2019

Mark Murphy argues that it's time to replace corporate SMART goals with HARD (Heartfelt, Animated, Required, and Difficult) goals.

So You Want to Launch an Online Forum

Jan 24, 2019

If you're thinking of creating an online forum for your business, don't make a move until you read these start-up tips from expert online community manager Patrick O'Keefe's new book <i>Managing Online Forums</i>. Surprisingly, technical knowledge is...

Social Media Made Easy

Jan 24, 2019

Ten easy ways to get started using social media to promote your business.

Stop Micromanaging!

Jan 24, 2019

Learn why micromanaging is a waste of office talent and time.

Raising Well-Adjusted "Generation Texters"

Jan 24, 2019

If U got teens, U gt 2 C dis! Clinical psychologist Dr. Michael Osit offers survival strategies for a generation of parents whose children can't remember a time without computers, the Internet and cell phones....

Real Leaders Pay It Forward

Jan 24, 2019

We've certainly heard plenty lately about CEO's who act badly. Sander Flaum focuses on the good guys, leaders who are more interested in making a big difference than in earning a bigger paycheck. Here are some inspiring examples of people who know...

Teams without Borders

Jan 24, 2019

Even in the best of circumstances, nurturing a spirit of teamwork among co-workers is a difficult feat. Conflict, poor communication, different attitudes and perspectives-these are just a few of the myriad issues that can cause a rift among team...

Tell Me Less: Some Things Are Better Left Unsaid

Jan 24, 2019

When it comes to sharing personal information in the workplace, how much is too much? A new book, <i>The Etiquette Edge-The Unspoken Rules for Business Success,</i> sheds light on how to maintain that delicate balance between openness and privacy,...

Telling Your Brand Story

Jan 24, 2019

Every member of your sales staff should be a "brand ambassador" who is able to explain your company's brand story in 30 seconds. By articulating your brand story, sales staff will convey your company's unique advantages, engage the customer, and...

Ten Ways to Get on Board Quickly

Jan 24, 2019

Got a new job? It may take you as many as six months to feel that you have things somewhat under control. But don't just sit around waiting for things to fall into place: build the business relationships you need to succeed using these ten tips...

The Four Things You Need to Know about Your Business

Jan 24, 2019

Four laws provide most of the fundamental knowledge necessary to guide a successful manager's initial diagnoses and path to success. Here is a brief summary of the four laws, along with some questions to test your own mastery of the fundamentals...

The Future of Advice

Jan 24, 2019

Technology makes it possible to share information instantaneously, whether across town or across the globe. But The Conference Board's Michael Schrage points out that "while good advice is surely good information, good information is not necessarily...

The Googlification of Innovation

Jan 24, 2019

Fueled by a seemingly endless supply of innovations, Google's growth has been nothing short of phenomenal. Here's a look at the engines that drive the company's innovation machine....

The High Cost of the Bad Boss

Jan 24, 2019

Most people who have been in the workforce for a while have suffered at least one bad boss. The tales about such managers can become the stuff of legend or satire. But those tales can also mask the real costs of bad bosses to individual employees and...

The Problem with Work/Life Balance

Jan 24, 2019

Finding a balance between your work and your life outside work is a daunting challenge. Here are some tips to help achieve a realistic balance.

The Promise of Collective Intelligence

Jan 24, 2019

Large groups of people often make better choices than individual members of the group. If you have ever led a team effort, then you may have experienced this. Find out more about how the wisdom of crowds is being applied in the business world. Also,...

The Reptiles vs. the Mammals

Jan 24, 2019

Half reptile and half mammal-it sounds like a creature from Greek mythology. According to B. Joseph White, former dean of the University of Michigan Business School and current president of the University of Illinois, that makeup is the stuff great...

The Right Way to Make Alliances Work

Jan 24, 2019

Have you wondered why so many strategic alliances fail? Steve Steinhilber manages a portfolio of alliances at Cisco Systems that has a cumulative value of more than $4.5 billion annually. He can write from experience what makes his succeed and others...

The Five Levels of Leadership Agility

Jan 24, 2019

In a global economy, leadership agility is vital to sustained success. Find out where you sit on the hierarchy of the five levels of leadership agility.

The Four Factors of Risk

Jan 24, 2019

Put your customer at ease and make the sale, with these simple strategies from management/sales guru Brian Tracy....

The Ruse of the Two Rėsumės

Jan 24, 2019

Learn how important it is for business people to be honest and exhibit their integrity andleadership. .

The Secret to Success: Be a Connector

Jan 24, 2019

In this excerpt from her new book The Connectors, Maribeth Kuzmeski offers 20 simple strategies to cultivate the quality relationships that are most critical to your success.

The Seven Core Competencies of Partnering

Jan 24, 2019

When a partnering initiative fails, many times it is because team leaders and members simply don’t know what it takes to succeed. These seven core competencies take the mystery out of the partnering process....

The Seven-Second Advantage

Jan 24, 2019

For better or worse, most people form an opinion of you in just seven seconds. Psychologist Carol Kinsey Goman, Ph.D., explains how to make those crucial moments work in your favor....

The Six Keys to Growing Your Company the Old-Fashioned Way

Jan 24, 2019

A new book shows how 22 companies including SYSCO, Outback Steakhouse, and Best Buy prosper by growing organically-increasing their customer base, creating new products, and mastering operational efficiency-without resorting to accounting...

Team Dynamics

Jan 24, 2019

Learn how to put together a successful team.

Healing Your Workplace:

Jan 24, 2019

Here are five prescriptions for enhancing employee morale and job performance and minimizing job stress.

Project Priorities

Jan 24, 2019

Learn how to identify decision criteria by prioritizing scope, schedule and costs during project planning....

Ten Questions for Decision Making

Jan 24, 2019

Have you ever wondered how effectively you manage decision making in a team setting? This self-test gives you the chance to measure your team leadership at that point. The assessment may also offer you new insights into how your team should approach...

The 411 on SOPs

Jan 24, 2019

Why standard operating procedures are important, and how to develop them.

The 10% Push

Jan 24, 2019

As a project manager, engineer, or key team member, we all know too well to win work in this competitive environment, your proposal must fly above the crowd.

Six business Tis

Jan 24, 2019

Here's advice for smaller businesses about surviving the recession.

Business Ethics Today and Tomorrow

Jan 24, 2019

A new global study, "The Ethical Enterprise: Doing the Right Things in the Right Ways, Today and Tomorrow," conducted by AMA and Human Resource Institute (HRI), predicts that in the decade ahead corporations can expect even greater pressure to behave...

The Power of Simplicity

Jan 24, 2019

Many strategic plans fail to get executed for a simple reason-too much complexity. Read this interview with <i>Simple Solutions</i> authors Tom Schmitt, president and CEO of FedEx Global Supply Chain, and Arnold Perl, a partner at the law firm of Ford...

The True Legacy of Leadership

Jan 24, 2019

Real leaders understand that their legacy depends more on their cache of good deeds than the cash in their bank accounts....

The Best Kept Secret of the Selling World

Jan 24, 2019

In business, too much attention is paid to the cost of a solution to a problem. Jeff Thull explains why it's in everyone's best interest to instead focus on the cost of the problem itself....

The Bigger Picture

Jan 24, 2019

In today's global village, employers in developing and developed countries are all influenced by the same trends. According to the latest research by the Human Research Institute, we will see a growing emphasis on controlling costs, raising...

The Bottom Line on Improperly Trained Leaders

Jan 24, 2019

Poor leadership talent drains an organization, keeping it from accomplishing all that it wants to do. Not all managers need leadership training, but leadership development can significantly impact their performance and that of their teams. What skills...

The Case for "Greener" Data Centers

Jan 24, 2019

Today's corporate data centers are like giant SUVs-powerful, expensive, and grossly energy inefficient. Fortunately, savvy businesses are launching initiatives that will save energy, money, and the environment....

The Case for Speeding Up...

Jan 24, 2019

Our need for speed has become stronger, more pervasive, and harder to escape because today we can pursue more options, says Vince Poscente, author of the new book <i>The Age of Speed</i>....

The Collaboration Challenge

Jan 24, 2019

It's no longer enough to be a team player. To succeed in today's highly dynamic and networked world, you've got to master the art of collaboration. And so does your organization as a whole....

The Ins and Outs of Innovation

Jan 24, 2019

Is strengthening a firm's internal capacity for innovation a key differentiator when it comes to business competition? Or is it okay-even preferable, perhaps-to seek innovation from external sources? Such is the conundrum facing today's organizations....

Leading the Social Side of Change

Jan 24, 2019

It may surprise you, but even in today's "Information Age," who you know, might prove to be the most powerful strategy of all. Change management expert Carol Kinsey Goman, Ph.D., explains....

Leading through a Crisis

Jan 24, 2019

What's your "response-ability" rating? That is, how effectively can you respond to unexpected roadblocks? In his new book Crunch Point, management and personal success legend Brian Tracy explains how leaders can triumph over any crisis that...

The Lost Art of Shutting Up

Jan 24, 2019

Looking to learn a valuable new business skill? Consultant and author Mike Staver suggests this one: learning when to shut up....

The Necessity of Strangers

Jan 24, 2019

Today's leaders must build organizations and cultures that are more open to the world arround them.

The Organization’s Fault

Jan 24, 2019

Today's highly skilled knowledge worker is a far cry from yesterday's factory worker. Yet many experts believe that the way work gets done hasn't yet fully evolved from the outdated vertical corporate structure of the 20th century to the more...

The Power of Belief

Jan 24, 2019

As Henry Ford said: "Whether you think you can, or think you can't, you're right." During his days as a door-to-door salesman, Sharif Khan learned first-hand how belief in oneself and a positive attitude are essential ingredients to a successful...

The Power of Counter-Intuitive Thinking

Jan 24, 2019

Leaders need to change the way they think if they want to break out of the pack, says Bill Byron Concevitch, author of <i>Counter-Intuitive Selling.</i>...

The Power of Just Enough Anxiety

Jan 24, 2019

According to Robert H. Rosen, author of the new book <i>Just Enough Anxiety</i>, behind every successful leader is a little anxiety....

The Power of "No"

Jan 24, 2019

If you really want to succeed, forget about that whole win/win thing. Don't worry about compromising, wanting to be liked, or other people's happiness. Just embrace the power of "No."...

Communicating Trust

Jan 24, 2019

How is delegating like using a Roomba? The little self-propelled vacuum knows what to do and gets the job done—with little interference from the user. It turns out that people work best in much the same way. People work best when management trusts them to get the job done.

Are You Assertive Enough?

Jan 24, 2019

Here are five sure signs that you're not assertive enough, along with tips on how to overcome each....

Being "Self-ful"-A Guide to Assertive Communication at Work

Jan 24, 2019

When it comes to handling difficult situations at work, you have three choices: you can respond in a way that is either selfish, selfless or "self-ful." Author/trainer Mimi Donaldson explains how being "self-ful"-confident enough to be able to ask...

Get Ready for the Data Crush

Jan 24, 2019

Every mouse click and screen tap generates tiny bits of information that build up into a gigantic data crush. The companies that succeed going forward will be those that learn to leverage this torrent of information—without being drowned by it.

Are You a Micromanager?

Jan 24, 2019

Micromanagers get a bad rap, but some situations call for hands-on management. The trick is knowing when to step back and when to step in....

Macro Responses to Micromanagers

Jan 24, 2019

In this follow-up to her popular article "Are You a Micromanager?", Stefanie Smith takes a look from the other side of the microscope and gives some suggestions on how to deal with being micromanaged....

Imperfect Boss? Perfect Opportunity.

Jan 24, 2019

You already know your boss is critical to your success-now what? Here's an exercise that will help you identify ways to get your boss in your corner....

An Interview with Recovering "CEO Dad" Tom Stern

Jan 24, 2019

Do you think it's OK to e-mail your spouse on his or her birthday? Do you refer to your kids as human resources? You may be a CEO Dad. Tom Stern, author of the insightful and hilarious new book, <i>CEO Dad: How to Avoid Getting Fired by Your...

Are Surveys Evil?

Jan 24, 2019

Everyone-customer, employee, or manager-has at some point taken a survey that made him or her want to scream from frustration. And yet, a properly executed survey can yield important information about employee and customer needs. Theresa M....

How to Gain Leverage

Jan 24, 2019

To paraphrase Archimedes, given enough leverage you can move the world. The same principal also applies to negotiation, where the right amount of leverage can make the difference between getting what you want and coming away empty handed. Negotiation...

Addressing Worker Burnout

Jan 24, 2019

Americans are the hardest-working people on the planet and the U.S. is the world's richest nation. But this prosperity can carry a hefty price-employee burnout....

Can We Really Spot Talent?

Jan 24, 2019

Talent: you've either got it or you don't, right? Not necessarily, according to many experts. The Human Resource Institute's Mark Vickers takes a look at current thinking about the definition of talent and finds that it's not always as easy to...

Beware of the Thorns in the BlackBerry Patch

Jan 24, 2019

As employees become more and more dependent on their so-called "crackberrys," corporate attorneys warn that the obsessive clicking is the sound of overtime lawsuits waiting to happen. It all boils down to this: what is and what is not work?...

Brian Tracy on How to Hire the Right People

Jan 24, 2019

The first key to managerial success, as Jim Collins wrote, is “To get the right people on the bus.” In this exclusive excerpt from his new book, Motivation, Brian Tracy outlines a simple strategy to ensure your organization’s bus is filled with the right passengers.

Bridging China’s Talent Gap

Jan 24, 2019

As the Chinese economy continues to grow, demand for highly talented employees, especially people with local and international managerial skills, now exceeds the supply. The Chinese government knows it must increase the number of educated people if...

Building a Sense of Teamwork Among Staff Members

Jan 24, 2019

When you have built a team, you have put together a group of people who are highly committed and consider themselves mutually accountable to achieve results. They each have clearly defined roles. They have measurable goals and a visible purpose around which to unite. And they have a leader--you.

Building Employee Confidence

Jan 24, 2019

What is the number one personality trait of individuals who deal most effectively with change? It’s confidence. Here are seven strategies from change management expert Carol Kinsey Goman, Ph.D., that will help your people become more confident and...

Employee Retention: Fantasy or Reality

Jan 24, 2019

Employee retention is vital to a business's success. Learn why a retention plan might not be the best move, and how to keep your top employees around.

Better Job Descriptions = Better Candidates

Jan 24, 2019

Wanted: manager who knows how to write marketing-savvy, persuasive job descriptions that attract top performers. If this isn't you, read the following article for advice on how to put together a job description that sizzles....

Self-Assessment: Test Your "CQ" (Courtesy Quotient)

Jan 24, 2019

Some "old school" traditions never go out of style, even in today's fast-paced, nanotech, digitized world. A little common courtesy can go a long way in the workplace, helping you gain the respect and support of your colleagues, direct

Learn to Love Your Job-7½ Secrets for Living a Life You Love

Jan 24, 2019

Warren Beatty once said, "You've achieved success in your field when you don't know whether what you're doing is work or play." If you find yourself working more but enjoying it less, here are some simple ways to put a smile on your face and a spring...

Break Free from the Status Quo

Jan 24, 2019

Renowned business guru Gary Hamel, author of <em>The Future of Management</em>, offers advice on how to shake things up in your company....

Building Bridges Across the Generation Gap

Jan 24, 2019

The generation gap looms particularly large in situations in which managers are younger than their team members. A survey of Performance and Profits readers found that the greatest challenge of managing older workers is gaining their respect. Robert...

Don’t Make These Motivation Mistakes

Jan 24, 2019

Because of its scope and complexity, organizational recognition efforts have the greatest likelihood to go awry. To make the most of your organization's recognition programs, avoid these common problems....

Building Sustainable Talent Pipelines

Jan 24, 2019

Finding and developing talented performers is one of a leader's most important jobs. Here are seven core principles you can use to create a successful talent management program....

China's Talent Crunch

Jan 24, 2019

Would you believe that China, the world's most populous nation, is experiencing a serious talent shortage? Believe it. A talent-management "perfect storm" of rapid growth, increasing wages, and a skills lag threaten to derail even established...

Coaching: What Really Works

Jan 24, 2019

In the old days, coaching carried a bit of a stigma, as it was often directed at problem employees. But today's coachee is more likely viewed as being on the fast track, according to a new AMA/Institute for Corporate Productivity global study....

How to Take Control of Your Time

Jan 24, 2019

Your time is too valuable to be wasted. Here are some tips on how to take control of your time and become an expert in time management.

Meet Barbara Cameron, 2011 Administrative Professionals Innovation Award Winner

Jan 24, 2019

A lot of people look around their workplace or community, notice a need, and think, “Gee, somebody should do something about that.” Barbara Cameron, an administrative assistant at Capital One, didn’t sit around and wait. She stepped up and took action, developing “Admin U,” a training initiative to provide education, development, and empowerment to Capital One’s administrative professionals.

Anything You Can Do…

Jan 24, 2019

A light-hearted article about the talents needed to be a successful administrative assistant.

Getting into the Decision Game

Jan 24, 2019

Every change starts with a decision. In this excerpt from his book <i>The Go Point</i>, Michael Useem, professor of management and director of the Center for Leadership and Change at the Wharton School, takes a look at decision making in some of the...

How to Start a Difficult Discussion Off Right

Jan 24, 2019

'I don't like your attitude." That's an example of a bad way to begin a difficult conversation. The words you use to broach a sensitive topic can make the difference between a productive discussion and a combative shouting match. Author David Lee...

Make Networking Work for You

Jan 24, 2019

Sharpen up your networking skills with these tips from Len Sandler, author of <i>Becoming an Extraordinary Manager</i>....

A New Look at a Leader’s "First 100 Days"

Jan 24, 2019

The first 100 days on the job are critical for any new leader. How to succeed? Concentrate less on endless meetings and e-mails and focus on planning and achieving top line growth....

Cisco’s Perspective on Strategic Alliances

Jan 24, 2019

Partnering, collaboration, strategic alliance-call it whatever you want, but the practice of companies working jointly to create new products and services is one of the most compelling trends in business today. Perhaps no company employs collaboration...

What’s Changed in Change-Management?

Jan 24, 2019

How can managers in the Information Age implement change most effectively? Don't issue edicts, don't surprise people with abrupt, surprising changes and don't ignore or sugarcoat negativity, advises Carol Kinsey Goman, Ph.D....

On Leadership Legacies

Jan 24, 2019

Legacies come in many different forms, and for leaders, it's never too soon to start thinking about what legacy they want to impart....

Smart Marketing

Jan 24, 2019

Learn how research on the Web can gain you information about your firm's competitors.

Move Ahead by Becoming a Sales Coach Superstar

Jan 24, 2019

Want to make yourself valuable at work? Learn to sell, sell, sell, say the authors of a new book. Want to make yourself indispensable? Coach others to sell, sell, sell....

Taking a Meeting with Doc, Happy, Grumpy, et al

Jan 24, 2019

Here's a methodology they didn't teach you in B school-you can manage your people and your meetings more effectively by determining which of the Seven Dwarfs each participant most closely resembles. For example, the best way to deal with "Grumpy" is...

Delegation Do’s and Don’ts

Jan 24, 2019

If you're one of those managers who thinks "delegate" is a four-letter word, you're missing out on some key personal productivity and staff development opportunities. Here are some strategies from AMA's seminar Delegation Bootcamp that will...

Why You Need to Enter the Blogosphere-Now

Jan 24, 2019

If your response to this headline is, "What, Me Blog?", you need to change your mindset right now. Because if your company doesn't have a corporate blog and your competitors do, you're about to lose your competitive edge....

Stacking Work Syndrome: A New Management Malady

Jan 24, 2019

Call a doctor! Start resuscitation procedures. What's the problem? Energy levels of today's leaders and employees-an accurate predictor of turnover, absenteeism, customer satisfaction and a host of other management issues-are on the decline. Dr....

Reshaping Succession Management

Jan 24, 2019

It makes sense. Even as the churn rates for top leaders rise to record levels, succession management itself is churning. In fact, two-thirds of organizations with formal succession planning programs intend to change them in coming years, according to...

Spotco, a Successful Small Business Turnaround Story

Jan 24, 2019

SpotCo, a hot New York boutique ad agency, hit some major road bumps as it became larger and more successful. Here's a look at how it dealt with its problems and became a happier, more productive, less autocratic place to work....

Take Control of Your Career-How to Get the Boss on Your Side

Jan 24, 2019

If you want to manage your job and your career, start by learning how to manage your boss, say the experts at the Five O'Clock Club. Your first step is to establish a plan: meet with your boss to clearly establish your responsibilities and...

Change Not Working? Try Networking.

Jan 24, 2019

You're about to launch a major organizational overhaul and you've got everyone on the same page. Everything should go smoothly, right? Not so fast. You may have overlooked one of the most critical parts of a successful change management initative:...

Check In, Don’t Check Up

Jan 24, 2019

Don't look now, but someone could be watching you as you read this e-mail! OK, maybe that's a little overdramatic, but in many companies employees are treated as if they can't be trusted without constant supervision. Jack Mitchell, best-selling author...

Difficult Employees

Jan 24, 2019

One of the first steps in getting a wayward employee back on track is to decide whether he or she needs coaching or counseling. Here's how to tell which is the right solution for your problem employee....

Measure Your Progress Toward Your Vision

Jan 24, 2019

Having a vision is great, but without a reliable system for measuring progress toward achieving it, it never becomes reality. Take a step closer toward your goal by using the vision indicator tree system....

Resolutions You Can Keep

Jan 24, 2019

New Year's is the traditional time to set new goals, both for yourself and your organization. We asked Performance & Profits readers to tell us their New Year's resolutions for the workplace, and here's what they said....

Executive Insights

Jan 24, 2019

As CEO of StreamServe, Chris Stone is in the business of clear and consistent messages. StreamServe's software allows businesses to produce bills, invoices and other documents that maintain and reinforce the company's brand identity. The company is...

How Toyota Got So Smart

Jan 24, 2019

If you were making a list of the world's smartest companies, Toyota would surely rank near the top. Its business acumen is as much a part of its phenomenal success as its obsession with quality and efficiency. How has Toyota become such a brilliant...

Becoming an Employee-Centered Organization

Jan 24, 2019

Every time an organization loses a productive employee it also loses a lot of money—estimated at as much as 100% to 125% of the employee’s salary. Here are strategies for holding on to your best people, from the authors of The Trouble with HR: An Insider’s Guide to Finding and Keeping the Best People.

AMA Top 30 Leaders of Business 2014

Jan 24, 2019

American Management Association (AMA) presents the Top 30 Leaders in Business of 2014, selected from a pool of over 200 candidates. See who made the cut.

Motto for the 21st Century: What’s Mine Is Yours

Jan 24, 2019

While you may not be familiar with the term “Collaborative Consumption,” if you’ve used a Zipcar, set up a queue on Netflix, or even borrowed a book from the local library, you’ve been a participant. The authors of a fascinating new book, What’s Mine Is Yours, explore the 21st century business model of organized sharing.

Minding Your Global Manners

Jan 24, 2019

Although the world truly has become a global village, there are still many differences among cultures. A small behavioral faux pas-calling a person by his first name or sending an inappropriate gift-could sabotage an important deal....

Making Conflict Work for You

Jan 24, 2019

A savvy manager can use conflict to his or her own benefit-transforming a potentially explosive situation into an opportunity for innovation and change....

Quick Tips for Road Warriors

Jan 24, 2019

Tips for keeping business travel hassles to a minimum and to increase effectiveness while on the road.

The Myth of Multitasking

Jan 24, 2019

Learn why multitasking isn't always the most effective use of today's heavy workloads.

Anger Management 101

Jan 24, 2019

Sally works for a large publishing firm. Her days are ruled by deadlines and she’s constantly under pressure to complete her multiple projects on time. In the past, Sally was able to handle the hectic pace. But lately, vendor deliverables have been delayed and there has been high turnover in her department.

Moving Forward After a Job Loss

Jan 24, 2019

Job hunting advice from the author of The Best Thing That Ever Happened to You: How a Career Reversal Can Reinvigorate Your Life.

Overcoming the Barriers to Decision Making

Jan 24, 2019

If your boss is away or unavailable, do you have the ability and confidence to step up and deal with decisions that must be made immediately? These tips from AMA’s seminar “Partnering with Your Boss: Strategic Skills for Administrative Professionals,” will help you discover new ways to enhance your value and effectiveness.

The Three Qualities of the Best Bosses

Jan 24, 2019

A survey conducted by Brian Tracy found three qualities of the best bosses and managers. See how consideration, clarity and freedom can boost productivity.

Seven Ways to Increase Employee ROI

Jan 24, 2019

Even in a downturn, employee retention is fundamental to the success of a small business. Smart business owners look for ways to get more "downturn return" from their employees while keeping them engaged and happy....

10 Critical Questions for Change Leaders

Jan 24, 2019

If you want to change the world, the old saying goes, start by changing yourself. The same truism applies to leaders seeking to change the way their organization does business. Here are 10 questions you should ask about yourself as a change leader....

It’s Not About You

Jan 24, 2019

The number one rule of presentations is to remember it's about your audience and how you can be of service to them.

How to Send a Subtle Message

Jan 24, 2019

You've tried and tried to get your manager's attention through direct, point blank requests, but somehow your message just isn't getting through. Maybe it's time to try a little subtlety. The editor of officepolitics.com examines a range of subtle...

Information Underload

Jan 24, 2019

How boosting internal communications can benefit an organization's bottom line.

The "New Normal" for Innovation

Jan 24, 2019

Post recession has brought renewed interest in innovation but it is a more structured approach to creativity and product development.

Boosting Worker Engagement in Tough Times

Jan 24, 2019

Engagement is always critical but never more so than during tough economic times. When resources become leaner and employees are asked to do more with less, stress levels can climb and engagement levels can drop. Developing effective strategies for...

Leaders Must Have the Courage to Tell It Straight

Jan 24, 2019

Part of what makes a leader effective is the ability to shake things up-even if it means making unpopular decisions. Sander Flaum illustrates with some examples from Fordham University's Leadership Forum....

New Managers: Alone and Out of Their Depths

Jan 24, 2019

Being a new manager is a lot like learning how to swim. You can watch others, study a chart about it or even read a book on it. But ultimately, you learn by doing.

CEO Turnaround-IPIX Corp. Case Study

Jan 24, 2019

In 2004, IPIX Corp. was about to post a $22 million loss. Clara Conti came in as CEO and reevaluated the company's strategic direction, corporate culture and market share. After one year, revenue increased by 40%. Find out how Conti turned things...

The High Cost of Bad Bosses

Jan 24, 2019

Tales of bullying, psychopathic, or just plain incompetent bosses are all too common and can become the stuff of corporate legend. But no organization can afford the tremendous losses bad bosses generate....

What You Don’t Know about Rising to "the Next Level"

Jan 24, 2019

The good news-you've just won a high-level executive position. The bad news? You have a 40% chance of biting the dust within the next 18 months. We asked Scott Eblin, a Washington, D.C.–based executive coach and author of <i>The Next Level: What...

Accentuating the Positive to Improve Productivity

Jan 24, 2019

There are all kinds of scientific management principals and technological tools devoted to increasing productivity, but when it comes right down to it, nothing works as well as a positive work environment. Here are some tips for managers on the...

The Motivating Power of Brands

Jan 24, 2019

A strong, successful brand resonates with consumers, attracts their loyalty and wins their hearts and minds. Can it do the same with your staff? Janelle Barlow, author of <i>Branded Customer Service</i>, argues that your company's brand can be one of...

Understanding and Adapting to a New Organizational Culture

Jan 24, 2019

Joining a new company is like moving to a foreign country. The sooner you learn the customs and language of your new land, the more successful you'll be. A career counselor from The Five O'Clock Club offers a roadmap for adapting to any new...

Finding Your Competitive Advantage

Jan 24, 2019

Quick, name your company's competitive advantage. If you don't know it, you're not alone. Many companies can't identify it, even though it's the reason they're in business. Here are four questions you need to ask yourself to start putting your...

Chutes and Ladders

Jan 24, 2019

Chutes and Ladders is a popular board game that has more real-world applications than you may think. Read how to avoid slipping down the corporate ladder.

Let's Follow a Leader

Jan 24, 2019

Read how one high-performing leader tackled the challenge of turning around sales in his division and find out the six leadership principals behind his success....

The Samurai Executive

Jan 24, 2019

Some truths are unchanging-like the ancient Samurai codes of bravery, honesty and life balance. Find out how your organization can succeed by adopting age-old warrior principles in today's workplace....

Linking New Product Development to Strategy

Jan 24, 2019

Many companies implement new product development processes that promise to accelerate growth while managing risk, but few achieve those ends. One reason: the disconnection between new product development and corporate strategy....

Exorcising the "Boss From Hell"

Jan 24, 2019

You've just started a new position as the manager of a department, and your team seems edgy, hypersensitive and reluctant to talk to you. A palpable feeling of gloom and paranoia pervades your department. This situation might sound familiar to anyone...

Making Strategic Alliances Work-the Cisco Way

Jan 24, 2019

Thirteen percent of Internet networking giant Cisco's total business comes from strategic alliances. In our exclusive interview, the firm's Director of Marketing gives us the inside scoop on how the company has successfully created a culture that...

Study Shows That, Globally Speaking, Firms Have a Lot to Learn

Jan 24, 2019

A new study by the Institute for Corporate Productivity and the American Society for Training & Development shows that despite increased globalization, for many companies, there remains a large chasm between what they do and what they should do to...

Managing Continuous Change

Jan 24, 2019

Remember that old Billy Joel song, "Don't go changin' to try and please me"? Too bad corporate America doesn't share the sentiment. Today's employees are not only expected to deal with constant change, but to actually embrace it....

Networks: A Leader’s Secret Weapon

Jan 24, 2019

Even the smartest, most capable leader can't do it all alone. That's why the best learn how to tap in to the power of networks to help them achieve their goals. Donna J. Bear of the Institute for Corporate Productivity offers an overview of the many...

Top 10 Ways to Engage Your Employees

Jan 24, 2019

A recent Gallup poll revealed that a staggering 70% of people feel "actively disengaged" at work. These 10 tips will help you improve your employees' energy, enthusiasm, and effectiveness....

Juggling School for Project Managers

Jan 24, 2019

Are you managing so many projects that you feel more like a juggler than a manager? Here's a five-step project prioritization plan guaranteed to help tame the chaos....

Innovation on Tap

Jan 24, 2019

What can a common kitchen faucet teach you about innovation? Take this thought exercise from Denis J. Hauptly, author of <i>Something Really New</i>, to find out....

Sparking Innovation

Jan 24, 2019

A new AMA/HRI survey shows that companies value innovation. The problem is that they're not very good at it. Nearly half of the survey respondents said they "do not have a clear understanding as to how my company can become more innovative."

Small Business Loan Scams

Jan 24, 2019

Small business owners, beware. Small business loans scams are on the rise. Here are some of the more prevalent scams and tips for avoiding them....

Finance for Nonfinancial Managers

Jan 24, 2019

For managers to be successful in their jobs and be key influencers, they need to understand and apply the basics of finance and accounting, including financial reporting and analysis, budgeting, planning, and forecasting. Here are a few tips on how...

How to Drive Growth and Profit in a Recession

Jan 24, 2019

It won't be a surprise that next year will be a tough year for businesses. However, it may be a surprise that even in a recession you can grow your business's bottom line with the practice of certain steps. Print the list here and hang it on your wall...

M&As in China: Opportunities and Obstacles

Jan 24, 2019

Although China is considered a prime target for foreign investments, the complex rules and regulations put in place by the country's government can make M&A in China a difficult proposition for foreign investors....

Mind the GAAP

Jan 24, 2019

If you think GAAP is a typo for your favorite clothing store, it may be time for a brief introduction to Generally Accepted Accounting Principles. You can increase both your comfort level with financials and your value to your organization with some basic information adapted from AMA’s seminar Fundamentals of Finance and Accounting for Administrative Professionals.

Partying During the Downturn

Jan 24, 2019

To party or not to party? For many corporate leaders, that is indeed the question as 2008 limps to a close. In the wake of layoffs and a general climate of belt-tightening, one thing is sure: nobody's partying like it's 1999....

Put Your Money Where Your People Are

Jan 24, 2019

Employees need to embrace your company culture from the get-go, and the commitment to shared values and goals will sustain their commitment to the company even when the going gets rough. Retaining skilled workers is important, but don’t be afraid to lose employees who don’t buy into the vision.

Reevaluating Corporate Pension Plans

Jan 24, 2019

Don't expect retiring baby boomers to take the gold watch and retire quietly to a rocking chair when they turn 65. But can employer programs support the boomers' long-term financial security?...

Budgeting Demystified

Jan 24, 2019

A quick intro to the world of budgeting from AMA’s best-selling seminar “Fundamentals of Finance and Accounting for Nonfinancial Managers."

Checklist for the 21st-Century CFO

Jan 24, 2019

Few business roles have changed during the last decade as dramatically as that of the CFO. Formerly viewed as accountants focused on budgets and taxes, today's CFOs are business generalists involved in improving performance across the organization....

All Learning Is Not Created Equal

Jan 24, 2019

No, the Internet is not "making us stupid," as a provocative recent cover story in The Atlantic suggested. Nor is it necessarily making us any smarter. As a learning platform, the chief thing that the Internet, e-learning programs and technology in...

The Courageous Training Code

Jan 24, 2019

It's trainers' most frequent complaint: what do we have to do to get some respect around here? Take a cue from Tim Mooney and Robert O. Brinkerhoff, authors of the new book, Courageous Training, and adopt "the Courageous Training Code."...

Why Zappos.com Pays New Hires $1,000 to Quit

Jan 24, 2019

Founded in 1999, the online shoe retailer Zappos.com has been an astonishing success story, growing to nearly $1 billion in sales. Even more impressive than its sales numbers, however, are the number of customers who rave about Zappos's customer...

Connecting with Nonwired Workers

Jan 24, 2019

Dust off those old break-room bulletin boards. Even in the age of Web 2.0, communicating with employees isn't always best done via the computer. The Institute for Corporate Productivity's Jo Averill-Snell explains why....

Faith at Work Is No Longer Taboo

Jan 24, 2019

How should a company respond to requests for prayer breakfasts? How about e-mail sign-offs that quote Scripture? These are just two of the challenges presented by the burgeoning "faith-at-work movement." Time will tell whether these issues will become a legal minefield or a source of competitive advantage....

Coping with Holiday Stress at Work

Jan 24, 2019

Everyone is familiar with the tension that the holidays can cause at home, but the workplace can be similarly frantic and filled with anxiety during the season. "Performance & Profits" gift wraps some suggestions for dealing with holiday stress...

Cultivating Effective Corporate Cultures

Jan 24, 2019

What factors influence corporate culture? And how can businesses develop the kind of culture that fosters productivity and profitability? AMA commissioned a study by the Institute for Corporate Productivity to find out....

10 Steps to Rev Up Employee Engagement

Jan 24, 2019

Productivity lies in your employees, and if they are not happy your business will suffer. Here are 10 tips to keep employee engagement at a high level.

10 Keys to Workplace Excellence

Jan 24, 2019

Motivational strategies used by the 'Best of the Best' organizations, based on surveys of over 100,000 managers and employees.

“Time Outs” Take an Increasing Toll on Women’s Careers

Jan 24, 2019

We give our kids a time out when they misbehave. But working women who take a time out from their careers to deal with family responsibilities often find themselves punished with decreased earning power and promotion opportunities. A new study from the Center for Work Life Policy offers recommendations for businesses that want to hang on to their women talent.

Adapting to Teleworker Trends

Jan 24, 2019

Nearly 29 million Americans now telecommute at least part of the time, and that number is clearly on the upswing. But organizations have a long way to go to adapt to the world of telework. For starters, they have to commit to measuring performance...

Beat Those Post-Vacation Blues

Jan 24, 2019

Have the post-vacation blues got you down? You're not alone. <i>Performance and Profits</i> readers say that a return from vacation means a return to heightened stress and anxiety, and as we found out in examining the issue, even the Pope says that...

Savoring the Possibilities of Life “Between Trapezes”

Jan 24, 2019

In our exclusive interview, author and executive coach Gail Blanke dares us to let go of the past and ask ourselves, &ldquo;How good could it be?&rdquo; Because the real &ldquo;juice&rdquo; of life, says Blanke, can be found in the scary space...

How to Safeguard Your Job: Keep Learning and Keep Listening

Jan 24, 2019

If you want to stay employed until the current iffy economic situation improves, take some advice from the authors of the Administrative Assistant's and Secretary's Handbook: make sure your skills are top-notch and keep your ear to the ground....

The Growing Interest in a Strong Succession Planning Program

Jan 24, 2019

Businesses that don't take productive steps to plan for future talent needs at all levels will face certain disruptions-even disasters-when key employees retire or are lured away by competitors. So the importance of succession planning. So...

B-29 Leadership

Jan 24, 2019

Leadership lessons based on strategies used by a WWII B-29 bomber crew.

Hold that Tiger! An Animal Trainer's Tips on Managing Your Team

Jan 24, 2019

Ever feel like your team members are getting a bit out of control? Take a deep breath and follow these tips from an exotic animal trainer-guaranteed to help you survive even the wildest workplace jungle (without the aid of a whip and chair)....

Taking the Risk, Making Your Move

Jan 24, 2019

Business lessons can arise from the most unlikely situations-even a dog sledding race. Lucille Maddalena learned that you don't need to ask anyone for permission to succeed....

Off Duty but on the Company Radar

Jan 24, 2019

Can an employer tell its workers not to engage in legal behaviors when they're off duty? Sometimes, yes. Read on....

Did Innovation Play a Role in the Financial Crisis?

Jan 24, 2019

You may have heard that the current financial crisis was fueled in large part by "financial innovations" such as subprime lending, mortgage-backed securities and collateralized debt obligations. How did innovation, which is supposed to be inherently...

Beat Stress "Before" You Burn Out

Jan 24, 2019

If you're alive, you're experiencing some amount of stress. The key is not what kind of stress, or even how much, but rather how you deal with it. Once you know the physical, emotional, and behavioral symptoms of unmanaged stress, you can take action...

Influencer

Jan 24, 2019

Influence, the ability to get someone to change his or her mind, is one of the most powerful forces in the world-and nothing wields greater influence than direct experience, writes Al Switzler, coauthor of <i>Influencer: The Power to Change...

When to Coach and When Not To

Jan 24, 2019

Learning how to recognize when and when not to coach is just as important as learning how to coach. Used in the right situation at the right time, coaching can make the life of a manager immensely easier, but if managers try to coach employees who...

Hiring for Attitude

Jan 24, 2019

Mark Murphy points to the importance of attitude in finding and keeping talented workers.

Helping Women Opt-in

Jan 24, 2019

Once they take a break from the workforce, just 40% of women manage to move back into full-time, professional positions. Employers need to take action to help hold on to these valuable workers....

Hire the Right People

Jan 24, 2019

Use Brian Tracy's SWAN formula to make sure the people you hire have the right stuff.

Getting Engaged...No Ring Required

Jan 24, 2019

Are your employees engaged? The Gallup Organization characterizes engaged workers as those who feel a close bond with their employers and who are passionate about their work. Since engaged employees can contribute to improvements in productivity and...

Four Key Practices for Developing Global Leaders

Jan 24, 2019

A new study from the Institute for Corporate Productivity finds that when it comes to strategic value and effectiveness of HR, size definitely matters. Small, medium, large, and even global organizations all require different HR structures.

Hire or Train

Jan 24, 2019

Historically, there have been two primary choices when it comes to talent: make or buy. The right choice depends on an organization's industry and culture. Either way, businesses need to start planning today to deal with the predicted talent...

How to Avoid the Four Deadliest On-Boarding Mistakes

Jan 24, 2019

For new hires, the first few weeks at a company is a sink-or-swim situation, so getting them onboard before they drown is important. Dive into this article for tips on creating a successful onboarding program....

2008 Training and Development Forecast

Jan 24, 2019

Investment in employee training and career development is now the fastest-growing HR area, according to a new survey. The biggest challenges for employers? Attracting, retaining, and engaging employees....

Creating Adaptive Organizations

Jan 24, 2019

Toffler Associates brought together a small group of executives to discuss organizational adaptiveness. Here the firm shares what it learned from commercial and government organizations on how to live in a fast-paced environment. Read more….

Dan Pink Shifts into Drive

Jan 24, 2019

What really motivates workers? Traditionally, managers have used the carrot and stick approach. Daniel H. Pink, author of Drive: The Surprising Truth About What Motivates Us, believes it’s time for businesses to develop a new strategy. In a recent AMA Edgewise podcast, he stated, “What we have is a motivational system designed for routine, mechanical work, when fewer and fewer people, particularl

Developing Future Leaders

Jan 24, 2019

Will your organization experience a "brain drain" when the baby boomers start retiring in a few years? The answer depends on how committed today's leaders are to developing their successors....

Does Your Organization Live Up to Its Values?

Jan 24, 2019

Perhaps as a reaction to early 21st century corporate ethics scandals, practically every organization, from "mom and pop" stores to global mega corporations, has a beautifully written statement of values, often framed and prominently displayed...

Five Tips on Coaching for Emotional Intelligence

Jan 24, 2019

If you want to coach others to improve their emotional intelligence, start by improving your own. That's one of the five suggestions offered in this excerpt from <i>Coaching for Emotional Intelligence</i> by leadership and team development expert Bob...

Do Worry, Be Happy

Jan 24, 2019

Most of the events in our lives provoke a range of emotions. At a wedding, we might weep while smiling, and at a funeral, we may laugh through our tears. Yet at work, we're usually expected to remain relentlessly upbeat, even if our true feelings are...

How to Set the Stage for a Difficult Conversation

Jan 24, 2019

Before you hold a difficult discussion with someone else, you need to hold one with yourself. Examining your own motives and attitudes helps clear your mind and lighten your baggage. Here are some questions you should ask yourself as you prepare for...

How to Win Over Your Enemies

Jan 24, 2019

If you are dealing with adversaries at work, check out these tips on how to win over your enemies in the office. One small trick can make a huge difference.

I Heard It Through the Grapevine

Jan 24, 2019

The rumor mill is alive and well in corporate America. According to a recent survey, nearly half of the respondents said they would put more credence in the company grapevine than in what a corporate leader says. Carol Kinsey Goman, Ph.D., takes a...

Creating Meaning in Day-to-Day Work

Jan 24, 2019

As CEO of boutique hotelier Joie de Vivre Hospitality, Chip Conley knows that his company's ability to live up to its name depends on his employees finding a deeper meaning in their work. In this excerpt from his new book, he shares his insights in...

How to Disagree with Your Boss-and Win

Jan 24, 2019

In the workplace, all too often might makes right. So how do you tell someone more powerful than you that his or her plan is misguided? Very carefully. Here are some helpful "do's" and "don'ts."...

How to Save an Idea

Jan 24, 2019

Learn from real-life examples how to keep a good idea alive.

Enlightened Office Politics

Jan 24, 2019

"Office politics" doesn't have to be a dirty word. Principled people can learn how to play the political game without betraying their core values....

The Power of the Open-Ended Question

Jan 24, 2019

Leadership has nothing to do with titles, income, authority, gender, height, race, or labels of any kind. It has a great deal to do with being able to influence how other people think. One of the most powerful tools of influence is the open-ended...

How to Be Your Own Best Motivator

Jan 24, 2019

We've all heard the expression that sometimes you have to be your own best friend. But in the workplace, you may also have to be your own best motivator. Here are some simple ways to stay enthusiastic, even when faced with a boring, thankless, or...

Purposeful Leadership

Jan 24, 2019

All companies are in business to make money, but truly great companies have a purpose that extends beyond the bottom line. Here's the amazing paradox: by aiming for something more important than money, organizations actually end up making more money....

Want More from Your Employees? Raise Your Expectations

Jan 24, 2019

The way you treat your employees really does have a direct impact on business results: employees raise or lower their performance to meet management's expectations. It's called the "Pygmalion Effect," and you can use it to become a more effective...

"B.S."; Stands for Business-Speak

Jan 24, 2019

A few years back, a scientist named Alan Sokal decided to conduct a little experiment-well, a prank, really. The basis of this experiment/prank was simple. He wrote an article full of trendy, imposing-sounding words and concepts and submitted it to a...

The Power of Keeping Promises: How to Create Customers for Life

Jan 24, 2019

If your customer philosophy is "take the money and run," your company won't be around for long. Scott Deming, author of the new book The Brand Who Cried Wolf: Deliver on Your Company's Promise and Create Customers for Life, explains how to keep...

When Customers Don’t Behave As You’d Like

Jan 24, 2019

Companies invest huge amounts of time and money in identifying and learning about potential and current customers, but sometimes the challenges customers present leave firms wondering whether that's money well spent. Here are some techniques firms can...

Working Your Competitive Advantage

Jan 24, 2019

Jack Welch said, "If you don't have a competitive advantage, don't compete." So what's your competitive advantage? If it's only based on price, you risk losing your customers and your best salespeople....

Do You Speak Accounting?

Jan 24, 2019

Like a foreign language, learning the basics of accounting is a great career booster.

Facing the Challenge of Stalled Growth

Jan 24, 2019

Many fast-growth companies suffer from stalled growth in good times and bad. In his book When Growth Stalls, Steve McKee shares his insights into how it happens and what to do about it. In an interview, the president of McKee Wallwork Cleveland Advertising identified three external factors and four internal factors behind stalling and what to do.

In Defense of the "Blackberry Effect"

Jan 24, 2019

They've been blamed for everything from causing burnout to creating "Blackberry orphans" but do PDA devices deserve their diabolical reputation? Not according to Billie Blair, author, consultant, and self-confessed Blackberry addict, who says that...

The Four Factors of Motivation

Jan 24, 2019

Motivation is what drives your team towards success. Whether they are internally or externally motivated, Brian Tracy explains four factors of motivation.

Strategic Alliances: A Growth Model for Companies

Jan 24, 2019

Companies of all sizes turn to strategic alliances as a means to foster growth. But the dramatically high failure rate of these partnerships-50 to 75%-is evidence that getting people from different environments to work together productively is no...

The Art of Preparation

Jan 24, 2019

During his career as an agent representing dozens of major league baseball players, Ronald M. Shapiro has learned the value of preparation. Whether it's negotiating a multimillion-dollar contract for a Hall-of-Famer or presenting a proposal to your...

...Vs. The Case for Slowing Down

Jan 24, 2019

Not so fast, say the authors of the new book <i>Microtrends</i>, who cite the booming popularity of many time-intensive experiences-from playing golf to solving puzzles-to make the case that a substantial number of Americans crave something more than...

Recovery! Turning Service Failures Around

Jan 24, 2019

Although every business strives for perfection, sometimes a breakdown in service is unavoidable. The good news is that every service failure provides an opportunity to create a loyal customer—if the situation is handled properly.

Amp up Your Career by Improving Your Analytical Skills

Jan 24, 2019

Think analytics is just for the number crunchers in finance? You may be severely limiting your career trajectory. In today’s world of Big Data, managers and leaders throughout an organization need to acquire a basic understanding of analytics so they can ask the right questions and find effective answers.

When Competitors Should Team Up

Jan 24, 2019

Strategic collaboration is something that today's leaders should spend more time in investigating. As two Mercer consultants report, "When companies fight over things that hold little value to customers or that offer little potential for...

The Value of Being There

Jan 24, 2019

Business is about selling a product or service that generates a profit for the organization or is business about groups of people working together to optimize each other’s efforts and create more value for each other and for customers.

Influencing Your Boss

Jan 24, 2019

How to influence the most important person in your work life--your boss.

Impatience as a Leadership Virtue

Jan 24, 2019

Patience is a virtue, but sometimes impatience gets more done. Effective leaders know when to apply pressure and when to step back.

Are You in a Personality Conflict?

Jan 24, 2019

If you are experiencing a personality conflict, finding a solution may seem impossible. Here are some steps to help regain your sense of identity.

10 Powerful Body Language Tips

Jan 24, 2019

Body language tips to help people boost their confidence, appear more authoritative, and connect more effectively with others.

A Smarter Way to Brainstorm

Jan 24, 2019

Linus Pauling once said: "If you want great ideas, you need to have lots of ideas." Brainstorming is the most popular technique for producing lots of ideas. But although it is widely practiced, brainstorming is seldom utilized to its full potential....

The Hard Truth about Soft Skills

Jan 24, 2019

Which is more important to career success-"soft" skills (interpersonal/social abilities) or "hard" skills (technical/factual knowledge)? The answer may surprise you. According to a thought-provoking new book, it's the soft skills that can make or...

Three Icebreaker Activities for Your Next Meeting

Jan 24, 2019

One of the first steps to holding a productive meeting is introducing participants to one another in a way that gets everyone talking. Here are three icebreaker exercises you can use to kick off your next meeting....

Tips to Tame the Tiger of Teamwork

Jan 24, 2019

A team leader's goal is to sustain harmony among all of its members while overcoming conflicts. Here are six tips that will enable you to prevent chaos within your team and help all group members achieve greater production....

Give Change a Chance!

Jan 24, 2019

How leaders can overcome employees' resistance to change in the workplace.

How to Fake Charisma

Jan 24, 2019

Tips on appearing more confident, from body language expert Carol Kinsey Goman, Ph.D.

The Long Goodbye to Literacy

Jan 24, 2019

Is reading dead? Some experts predict that streaming video and talking computers will soon replace the written word. And studies appear to back them up: the percentage of Americans who read literary works, 57% in 1982, dropped to 47% in 2002, with...

Three Business Skills Generation Next Can Teach Us Today

Jan 24, 2019

Generation Next can teach us to use simulated environments, virtual spaces, text messaging, and myriad other technologies individually and in combination. Why should we master these skills? They can promote business contacts that can help our careers...

Using Visual Language to Create the Case for Change

Jan 24, 2019

Studies show that visuals can help viewers organize and process information more quickly, accept ideas more readily, shorten meeting time, make information more memorable and increase a group's ability to reach consensus. Learn how to use visuals-from...

Are You Investing Enough in Yourself?

Jan 24, 2019

When work gets busy, it’s easy to skimp on the "expendable" parts of your day. After all, it won’t kill you to miss a gym visit or put off reading that new business book.

The Science of Asking Great Questions

Jan 24, 2019

Question: In a negotiation, what is one of the most important skills to possess? Answer: The ability to ask the right question. Negotiation expert Jim Camp tells you how to ask questions that will get you the answers you want....

The Secret Ingredient of Success

Jan 24, 2019

What can baseball manager Branch Rickey and a "little old ant" teach us about motivation and success? That anything is possible if you simply don't know that you can't do it....

The Seven Secrets of Inspirational Leaders

Jan 24, 2019

If you adopt these secrets of leaders who inspire, motivate, and exert a positive influence on their people, customers will want to do business with you, employees will want to work with you, and investors will want to back you....

The Silent Language of Leadership

Jan 24, 2019

Peter Drucker once said, "The most important thing in communication is hearing what isn't said." Carol Kinsey Goman, Ph.D., explains how your body language may be getting in the way of what you want to say....

Why I Love My Job-The Series Continues

Jan 24, 2019

When Kim Fields responded to our query in "Moving Ahead" for people who love their jobs she e-mailed, 'I LOVE MY JOB!!' in capital letters, followed by two exclamation points!! Who could resist that kind of enthusiasm? I knew immediately that I...

What’s Your Story?

Jan 24, 2019

Forget the PowerPoint presentations and the bar charts. If you really want to grab people's attention, there is no substitute for the age-old art form of storytelling-and some of the most powerful, engaging stories you can tell are the ones starring...

What You Say Without Speaking

Jan 24, 2019

If you want to get your message across most effectively, pay attention not just to your words but to your body language. When it comes to nonverbal communication, perception is everything. Communication expert Carol Kinsey Goman, Ph.D., explains how...

What’s Your Business EQ (Etiquette Quotient)?

Jan 24, 2019

In business, how you present yourself is as important as the service or product you're presenting. Take business etiquette expert Lydia Ramsey's "Busiquiz" before your next client meeting to make sure you put your best foot forward (and not in your...

What, Me Brag?

Jan 24, 2019

If you don't learn how to promote yourself, your company may not promote you, either, says Peggy Klaus, author of <i>Brag! The Art of Tooting Your Own Horn Without Blowing It</i>. While nobody likes a braggart, keeping quiet about your...

When NOT to E-mail

Jan 24, 2019

If you've ever sent an e-mail that you wished you could take back (and who hasn't), you might want to keep this list of situations in which you should never, EVER send e-mail....

Why the Boss Shouldn’t Run Meetings

Jan 24, 2019

The author of No More Pointless Meetings explains why the most senior person in the room can't simultaneously run and participate in a meeting.

Words You Lead By

Jan 24, 2019

Do you "check up on" your team members or "check in with" each member? Do you try to "fix" your employees or do you help "develop" your employees' skills to be more successful? This is neither semantics nor idle wordplay. It's about effective...

Writing with DASH

Jan 24, 2019

Tips for business people on writing on deadline, by the developer of AMA's seminar 'How to Write Fast When It's Due Yesterday.'

Adjusting the Picture on Customer Focus

Jan 24, 2019

At first glance, "big picture thinking" and "customer focus" would seem to be mutually exclusive terms. After all, the first phrase connotes a farsighted, panoramic view of business, while the second implies an intense, laser-beam-like concentration...

Attention, Salespeople: It’s Not About 'You'

Jan 24, 2019

Salespeople: distinguish yourself from the pack by adopting a "you" point of view toward your customer. Ask: "What are your goals?" "What's your take on this?" "What is the biggest challenge you're facing right now?"...

Why Leaders Use Stories in Their Presentations

Jan 24, 2019

You only have to consider the benefits of using stories in presentations to understand why leaders use them in their presentations. Stories inform, involve, and inspire the members of their audience. John Baldoni explains why leaders do, then goes on to describe how to effectively use stories.

21st Century Customer Service

Jan 24, 2019

Today’s customers have more choices and more places to air their grievances than ever before. In an exclusive interview, the author of High-Tech, High-Touch Customer Service explains how to keep the best aspects of old-fashioned customer service excellence while retooling them to suit our complex, digitally connected world.

Customers to CEOs: "Can You Hear Us NOW?"

Jan 24, 2019

Many customers are finding it more and more difficult to get acceptable levels of service from the companies they do business with-regardless of how much they spend, how long they've been a customer or how profitable they are. Attention, CEO's: this...

Ben Franklin on Customer Service

Jan 24, 2019

You may think you know the essential ingredients of exemplary customer service. But if you really want to please your customers, hearken back to 1749 and read what wise old Ben Franklin had to say about the subject. For starters: "You are as much...

Miranda Rights of Customer Service

Jan 24, 2019

If you can't remember the last time you experienced truly excellent customer service, you're not alone. Peter Shankman's tips will ensure that your business is never convicted in the court of bad service....

Monster Customer Service Blunders and How to Avoid Them

Jan 24, 2019

Every organization insists that keeping its customers happy is a top priority. Yet only half of the respondents in a new AMA/HRI study said they are doing a good job at creating emotional bonds with their customers. Companies who excel at delighting...

Is Your Company Sitting on a Bull's-Eye?

Jan 24, 2019

Rampant price-based competition can erode your company’s profit margins and lower the quality of your products and services. Fortunately, there are ways to rise above the pricing battle, transforming the bull's-eye on your back into a shining spotlight. Strategies for overcoming price-based sales competition.

Eight Tips for Changing Your Customer Service Culture

Jan 24, 2019

Improving customer service is not a quick-fix process. It starts with a total commitment to cultural change and a long-term commitment to quality that is accepted by everyone in the organization, from top to bottom. Here are eight essential rules for...

Creating Customers for Life

Jan 24, 2019

Every salesperson knows that it is far less costly to keep loyal customers than to find new ones. Here are 10 tips that will help you find your dream customer-the "customer for life."...

Customer Service Survival Tips

Jan 24, 2019

Now, more than ever, the customer is king. The author of a new book, Make It Glow, offers five simple strategies for building customer loyalty during the downturn....

Leaders, Meet Your Future Selves

Jan 24, 2019

Are you so focused on dealing with the everyday challenges of your business that you forget to look toward the future? That has to change, because the success of your organization depends on how well you figure out what’s ahead. Here are five strategies to help you visualize the future from the here and now.

Feed Your Head

Jan 24, 2019

Read well-written stuff, and you’ll absorb a sense of how punctuation works and what it can accomplish.

Social Capital: Why It Really Is "Who You Know"

Jan 24, 2019

Social capital is the wealth you possess because of your relationships; the value created by fostering connections between individuals. Carol Kinsey Goman, Ph.D., explains how knowing the "go-to" people within your organization-those who hold the...

Murano Magic-Lessons in Innovation

Jan 24, 2019

Believe it or not, you can learn a lot about competitive advantage from the ancient glass-blowing businesses based on the small island of Murano, Italy. These savvy artisans have flourished for hundreds of years by understanding a simple truth-you've...

The Six Essential Characteristics of Successful People

Jan 24, 2019

Liza Siegel, Ph.D., the consulting psychologist for the hit reality show "The Apprentice" and author of the new book Suite Success, discusses what it takes to succeed, whether on a reality show or in reality....

Using "No Limit" Poker Strategies to Win in Business

Jan 24, 2019

Winning in business is much like winning at poker: you've got to know when to hold 'em and know when to fold 'em. The authors of <i>No Limit: The Texas Hold 'Em Guide to Winning in Business</i> share their proven strategies to raise your odds...

Want to Get Your Way? Watch and Listen

Jan 24, 2019

Everyone, from toddlers to CEOs, wants to get his or her way. According to a new book, 'Getting Your Way Every Day', the true power of persuasion lies not in the proverbial "talking until you're blue in the face," but rather in the ability to...

"Houston, We Have a Problem": Leadership in Times of Crisis

Jan 24, 2019

Although few leaders deal with the life or death challenges faced by the crew of a space shuttle, these "space mission lessons" from a former astronaut can provide any leader with "the right stuff" in times of crisis....

"Huh?" Yes, Bosses Aren’t Listening

Jan 24, 2019

Organizations are failing when it comes to "upward communication"--the feedback from employees to management--according to the new Organizational Communication Survey conducted by the Society for Human Resource Management and CareerJournal.com. What...

"Tweak" Your Way to a More Balanced Life

Jan 24, 2019

When you first joined the workforce, who could have predicted that juggling would one day become your most critical skill? These simple strategies from a professional life coach show you how to make small changes that will help you keep all those...

Adding No to Your Conversations

Jan 24, 2019

We may worry about the ramifications of turning down a request from a colleague and even the boss, but sometimes no makes more sense than yes. Learn why here.

The Basis of Good Meeting Management

Jan 24, 2019

You don’t want to earn a reputation for running the worst meetings. Here’s a way to build a reputation for productive, effective, efficient meetings.

The Exchange

Jan 24, 2019

Here are four tips for resolving emotionally charged disputes.

The Secret of Change

Jan 24, 2019

Management consultant Carol Kinsey Goman, Ph.D. learned a valuable lesson in her previous career as a therapist-people don't change because other people want them to. True motivation must be based on WIFM ("What's in it for me?")....

Six Ways to Prepare Office Staff for a Reporter's Visit

Jan 24, 2019

Prepare your office staff for a visit from the press. Tech your staff what to say and what not to say and also forge an agreement with the reporter about what he or she can say and do and what he or she can't.

Persuading Your Boss

Jan 24, 2019

If you want your boss to say yes to your request, you must show him or her that what you want is in his or her best interest.

Revolutionize Your Workplace, One Conversation at a Time

Jan 24, 2019

Having trouble communicating with your colleagues? You're not alone- 50% of workers surveyed say they find it difficult to have open, honest conversations at work. The solution: break from the status quo and move away from the old parent/child...

Self-Assessment: Are You a Masterful Meeting Participant?

Jan 24, 2019

Do you look forward to meetings? Do you leave most meetings feeling a sense of accomplishment, energized to tackle the challenges at hand? No? Take action: become a "masterful meeting participant." This short self-assessment from the author of...

Simple, Direct and Often

Jan 24, 2019

Communication that is too late or too little can derail leadership from a plan of action that can significantly impact the bottom line. On the other hand, a well-organized communication process throughout an organization can ensure successful...

Speaking Excellence

Jan 24, 2019

Understand these four critical steps to perfect your speaking skills.

Start Your Speech Out Right

Jan 24, 2019

If you want to captivate your audience, the best place to start is with a killer opener. Here are some tips on opening with a bang from best-selling author-and veteran speaker-Brian Tracy....

Watch Your Language! (Usage)

Jan 24, 2019

Test yourself on 10 stick English usage questions to help boost your written communication skills.

The #1 Core Competency for Leaders

Jan 24, 2019

The best leaders know that while IQ is important to the job, EQ is essential. Sander A. Flaum explains how to increase your effectiveness by first learning how to lead yourself.

Business Writing Tips for Professionals

Jan 24, 2019

Love it or hate it, every job requires some amount of writing. Even if your last name isn't Shakespeare, you'll get your point across more effectively with these 10 easy ways to improve your business writing skills....

Communicating Vision via a Winning Presentation

Jan 24, 2019

One way to communicate corporate vision is through a companywide presentation. How can you be sure that your message is well received by employees and managers? Communications expert Thomas Leech offers some valuable tips on this subject. He...

How to Blog Without Getting Fired

Jan 24, 2019

Blogging is cool. Blogging is fun. And these days it seems like everybody's doing it. The question is, can you write about work without losing your job? Read these tips from the book Blog Rules before you log on and blog on....

Your Second Most Important Relationship

Jan 24, 2019

The most important relationship for your career (and your life) is the relationship you have with yourself. Seven tips on how to build a solid relationship with your boss.

Secrets of Hiring and Retaining the Right Person—Every Time

Jan 24, 2019

The most common reason for worker discontent is a mismatch between what workers want out of their job and what the position actually offers. Whose fault is that? The employer's. Here’s a seven-step process for fixing the disconnect.

The State of Salary Budgets and Performance Rewards

Jan 24, 2019

Many companies are facing a dilemma in 2006. They have to attract top professionals despite the ongoing battle of hiring talented individuals. This struggle includes rewarding and retaining the company's current top performers despite its tight salary...

The Trouble with Promotions

Jan 24, 2019

Being promoted is a good thing, right? Not always, says Bruce Katcher, Ph.D. The person who is promoted must renegotiate relationships with his or her peers, former supervisor, and new supervisor. And it's quite possible that not everyone will be...

The Value of a Learning Culture

Jan 24, 2019

Learning is directly correlated to employment engagement, and it is up to leaders to embrace their roles as learning advisors.

The Future of Strategy Execution

Jan 24, 2019

A new study by AMA and the Human Resource Institute arrived at five broad assumptions about the future of strategy execution. Globalization and changes in organizational structures top the list....

The Virtues of Informal Learning

Jan 24, 2019

Learning comes in many different ways, and not all of them happen in the classroom. In this article, the Human Resources Institute's Jo Averill-Snell reviews the practice of informal learning and finds that some of the most powerful learning takes...

The World’s Happiest Countries

Jan 24, 2019

According to the latest research from London's Cass Business School, the "happiest" countries aren't those with booming economies or the highest per capita income. In fact, prosperous Japan is the unhappiest country in the world. Why? People aren't...

To Keep Your Best Workers, Let ’em Leave

Jan 24, 2019

Sabbaticals-they're not just for professors anymore. A growing number of organizations are offering employees the chance to take extended leaves of absence to pursue personal interests. In return, the employer gains goodwill and prevents burnout. The...

Top 10 E-mail Mistakes

Jan 24, 2019

Everybody loves e-mail: it's so fast and efficient. But never forget that an e-mail message still means business. And failure to follow proper "netiquette" guidelines can be hazardous to your career....

Top 10 Retirement, Health, and Welfare Benefit Challenges

Jan 24, 2019

Multinational employers may operate in diverse economies around the world, but they face certain common global human resource challenges-chief among them the changing concept of retirement and the continuing rise in the cost of health care, according...

Turn Your Organization into a "Talent Magnet"

Jan 24, 2019

It takes more than a generous benefits package and competitive salaries to attract and retain talented employees today. Savvy HR managers make sure they identify, and then address, the core needs of the people they want to attract....

Banishing Boring Meetings

Jan 24, 2019

How to make business meetings more effective, from the author of Boring Meetings Suck.

Before You Retire

Jan 24, 2019

Don't even think about handing in your retirement papers until you ask and answer three key questions, beginning with "How am I going to pay my bills now that I am no longer receiving a salary?"...

Another Writing Tip

Jan 24, 2019

Learn how to use punctuation. The wrong comma, hypthen, etc., can distract your reader who won't get your message.

Apologizing

Jan 24, 2019

For many of us, "I'm sorry" are two of the hardest words to say in the English language. That's unfortunate, since a sincere apology can go a long way toward ending conflict. Next time you need to offer a mea culpa, try following the suggestions in...

Are You Listening?

Jan 24, 2019

There are different ways to listen and not all of them are effective.

Coaching Your Boss

Jan 24, 2019

John Baldoni explains how to manage up by coaching your boss.

Communicating Across Cultures

Jan 24, 2019

You have a big meeting coming up overseas. You've checked and double-checked your proposal, but unless you've also done some research into the country's culture, the deal may be doomed before you set foot on the plane....

Communicating Up, Down and Sideways

Jan 24, 2019

Here's the simple truth: if you can't communicate effectively, you can't manage effectively. Learn how to give your skills a boost in Communicating Up, Down and Sideways....

The Make or Buy Decision

Jan 24, 2019

Should your organization grow its leadership from within, or acquire it from without? Each tactic has its advantages and disadvantages, according to Robert Barner, author of Bench Strength. Here, Barner explains the factors organizations should...

The Next Transformation of Work

Jan 24, 2019

Princeton Universityeconomist Alan S. Blinder believes a lot more jobs may be moved offshore. But other experts predict that the dramatic cost advantages of offshoring are likely to be temporary. HRI looks at the many implications of this so-called...

The Organizational Cost of Office Politics

Jan 24, 2019

Much of the attention given office politics focuses on the impact it has on individuals. Little attention is given to the corporate cost despite the high cost it can have on the quality of individual productivity, the quality of decision making or the...

The Performance Paradox: When Less Is More

Jan 24, 2019

The more fixated on your goal you become, the greater your chance of success, right? Yes, but only to a certain extent. It turns out that when people are too fixated on the future, their creativity and overall performance actually diminish....

The Personality-Productivity Connection

Jan 24, 2019

Finding the right person for the job-and the right job for the person-is one of the most important keys to productivity. Todd Harris, Director of Research for PI Worldwide, explains how personality assessment tests can help you make the connection....

The Millennials

Jan 24, 2019

Economic uncertainty today shouldn't distract us from other business issues, like that of talent management with its longer-term implications. So it is critical to look at the findings of a survey by Career Systems International on the 17–28 year olds...

The Happiness Factor

Jan 24, 2019

Money can't buy happiness, but it sure is expensive to be miserable. Research indicates that happiness accounts for 10% to 25% of the difference in performance between happy and unhappy workers. So much lost productivity is bound to put a frown on...

The Platinum Skill of Giving Feedback

Jan 24, 2019

To get the most from your staff members, you must provide feedback. There are wrong ways to do this that will do nothing to improve performance-they may confuse staff members or encourage worse performance. On the other hand, there are ways to provide...

The #1 Myth about Generation Y

Jan 24, 2019

Generation Y's sense of loyalty to the organization is not the same as that of Generation X or the Baby Boomers.

Today's Economy Requires a Skilled, Motivated Workforce

Jan 24, 2019

In tough economic times, executives and managers are tempted to cut budgets in a number of places--including training. Too often, as in the case of training, the decision to eliminate money is short-term thinking. The economy will improve, and...

The (Civil) War for Talent

Jan 24, 2019

By now, you've probably heard all about the war for talent-the workforce crisis resulting from the retirement of Baby Boomers, the scarcity of highly skilled younger workers, and so forth. But there's also a war for talent that's taking place within...

The Best Practices Debate

Jan 24, 2019

When organizations want to know how they stack up against others, often, the first thing they look to is a "best practices" report. But how much do such reports really tell us? The Human Resource Institute's Mark Vickers considers the pros and cons of...

The Carrot and the Stick: It’s All about the Carrot

Jan 24, 2019

When compensation budgets are limited, organizations have to get creative with their rewards systems to retain employees and recognize top performers. When done well, such efforts can become a valuable tool. The best rewards systems do not take a...

The HR Confidentiality Conundrum

Jan 24, 2019

As the guardian of confidential employee information, HR is sometimes viewed as being unduly secretive and suspicious. The challenge is finding the fine balance between transparency and confidentiality....

The Human Capital Scorecard

Jan 24, 2019

Companies have always analyzed the ROI for fixed capital. More recently, they are beginning to look at the real assets of an organization-their people. To begin measuring the HR effort within your organization, you can apply the same thinking behind...

The Iffy Intern Experience

Jan 24, 2019

Ideally, an internship should pay off for the student and the hosting organization, giving each an opportunity to "try each other on for size." But not all internships are created equal-and there's much room for improvement, both in the U.S. and...

The Importance of High-Impact Succession Planning

Jan 24, 2019

Your goals must be clear if you want to take succession planning seriously. In order to create a talent pipeline to meet emerging leadership needs, it's important to tie performance and potential together. This will enable you to fill critical...

Talent Is All in the Mind

Jan 24, 2019

Here's an idea: if you want to boost your employees' development, don't praise their talent. It might sound counter-intuitive, but recent studies have shown that trying to improve performance by praising talent has the opposite effect. Mark Vickers...

Talent Lessons from the NFL Draft

Jan 24, 2019

Each April, the National Football League draft captivates the attention of sports fans around the country with endless scrutiny of each team's picks and heated discussions about which player will have the most impact. What can the draft teach your...

Telecommuting: Solid Ammunition but No Silver Bullet

Jan 24, 2019

Advocates of telecommuting see it as a way to boost productivity and employee retention while cutting operations costs. The tricky part is knowing when and how to implement flexible work arrangement programs....

Ten Employee Training Tips for Small Businesses

Jan 24, 2019

Providing excellent, appropriate training for employees is a win-win for any small business owner. Here are 10 tips to help you launch an employee training program, from allbusiness.com...

Ten Interview Questions That Could Get You into Hot Water

Jan 24, 2019

When you're interviewing a prospective employee, the most innocent question-such as "Where were you born?"-can be misinterpreted as an act of discrimination. Here are 10 questions to avoid, from The Hiring and Firing Question and Answer Book....