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Achieving Leadership Success Through People

Lead more effectively by creating rapport, synergy and two-way trust.

The most successful leaders are those with the best people skills, especially during the most difficult circumstances. Poor communication and interpersonal relationships routinely thwart leaders who are otherwise technically competent. In order to succeed, leaders must be fully engaged with the individuals who make up their organization. Focusing skill-by-skill on P.E.O.P.L.E. (Professionalism, Empathy, Optimism, Partnering, Loyalty and Empowering) this seminar can help anyone in a position of leadership to better demonstrate caring as well as courage, and to use a P.E.O.P.L.E. approach to achieve maximum results.

Seminar Number: 02128

5
(166 reviews)
  • In-Person
  • Live Online
  • At Your Company Location

Course Scheduling & Pricing

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Who Should Attend

Senior managers, directors, vice presidents and other executives, as well as midlevel managers and others in positions of leadership.

  •   In-Person3 Day(s)
    18 CAE, 1.8 CEU, 18 CLP, 21 CPE, 18 PDCs, 18 PDU, 18 PMU
  •   Live Online3 Day(s)
    18 CAE, 1.8 CEU, 18 CLP, 21 CPE, 18 PDCs, 18 PDU, 18 PMU
 
 

The most successful leaders are those with the best people skills, especially during the most difficult circumstances. Poor communication and interpersonal relationships routinely thwart leaders who are otherwise technically competent. In order to succeed, leaders must be fully engaged with the individuals who make up their organization. Focusing skill-by-skill on P.E.O.P.L.E. (Professionalism, Empathy, Optimism, Partnering, Loyalty and Empowering) this seminar can help anyone in a position of leadership to better demonstrate caring as well as courage, and to use a P.E.O.P.L.E. approach to achieve maximum results.

  • Understand the components of professionalism and the importance of setting a good example
  • Coach and develop your direct reports/colleagues to be more hopeful and empathetic as they develop greater professionalism
  • Create genuine partnerships and unity with, and among, direct reports/colleagues
  • Be more optimistic through reframing, resilience and positive language skills
  • Learn and apply the components of loyalty to create “loyal followership”
  • Trust and empower your direct reports/colleagues more
  • Professionalism: character, composure, commitment, communication, competence and caring
  • Empathy: connecting and building rapport, understanding others and valuing strengths
  • Optimism: enthusiasm, eagerness to learn and teach, and resilience
  • Partnership: collaboration (vs. competition), creating synergy and teamwork
  • Loyalty: building energetic followers who persevere and are accountable to self and others
  • Empowerment: delegating, teaching, coaching and entrusting

Learning Objectives

  • Define Leadership and the Measures of Leadership Success
  • Exhibit the Skills of the PEOPLE Path to Achieving Leadership Success: Demonstrate Professionalism and Empathy; Lead with Optimism; Create Partnerships; Demonstrate Loyalty and Earn Loyal Followership; Empower Yourself and Others
  • Describe the Benefits of the PEOPLE Path to Successful Leadership
  • Identify Ways to Develop PEOPLE Skills

Professionalism

Achieving Leadership Success Through Professionalism

  • Define Professionalism
  • Describe Its Importance to Successful Leadership
  • Describe and Demonstrate Five Components of Professionalism
  • Assess Your Personal Level of Professionalism
  • Identify Ways to Demonstrate Professionalism at Work

Empathy

Achieving Leadership Success Through Empathy

  • Define Empathy
  • Describe Its Importance to Successful Leadership
  • Describe and Demonstrate Three Components of Empathy
  • Explain How Relational Listening Helps Develop Empathy
  • Describe How Considering Different Personality Types Relates to Empathy
  • Identify Ways to Demonstrate Empathy at Work

Optimism

Achieving Leadership Success Through Optimism

  • Define Optimism
  • Describe Its Importance to Successful Leadership
  • Describe and Demonstrate Four Dimensions of Optimism
  • Identify Situations in Which Optimism Is or Is Not Appropriate
  • Describe and Demonstrate Resilience
  • Identify Ways to Demonstrate Optimism at Work

Partnership

Achieving Leadership Success Through Partnership

  • Define Partnership
  • Describe Its Importance to Successful Leadership
  • Describe and Demonstrate Partnering Techniques to Create Synergy and Handle Conflict
  • Assess Your Tendencies and Preferences in Partnering with Others
  • Identify Ways to Create Partnerships at Work

Loyalty

Achieving Leadership Success Through Loyalty

  • Define Loyalty
  • Describe Its Importance to Successful Leadership
  • Describe Five Ways to Demonstrate Loyalty
  • Describe Four Steps to Earning Loyal Followership
  • Identify Ways to Demonstrate Loyalty and Earn Loyal Followership at Work

Empowerment

Achieving Leadership Success Through Empowerment

  • Describe Empowerment
  • Describe Its Importance to Successful Leadership
  • Describe and Demonstrate Skills for Being am Empowered and Empowering Leader
  • Identify Ways to Be an Empowered and Empowering Leader at Work

Download Extended Seminar Outline PDF

View a Sample of Our Reviews

5

166 reviews

 
Great course material - stimulating discussion and structured course covering a range of leadership topics. The course leader has great passion for the course material & leadership philosophy, stimulated discussion and moved the course along.
5
Neil T.
 
Sr Director
 
Industry: Manufacturing
This training was invigorating. We learned so much and were able to connect with our colleagues at a supportive level. I am appreciative of the experience!
5
Melissa G.
 
Deputy Superintendent
 
Industry: Education
I learned far more about leadership and leadership strategies with different personality types than I thought was possible in such a short time. The impact this will have for me personally and professionally is remarkable.
5
Nicole K.
 
Controller
 
Industry: Business Services
This instructor met our individual needs as well as the overall class needs. His techniques (story telling) and teaching style was very conducive to our learning the leadership skills.
5
Stephanie S.
 
Testing Manager
 
Industry: Government Administration
This faculty-lead training leadership topic was bought to life by the instructor/facilitator. There was excellent content put forward and outstanding guidance on putting to practice the learning points through the exceptional facilitation of discussions among the attendees who started out as strangers but quickly became a Team.
5
Michael J.
 
Management Analysis
 
Industry: Government

This course is valid for 18 PMUs.

As a CAE Approved Provider educational program related to the CAE exam content outline, this program may be applied for 18 credits toward your CAE application or renewal professional development requirements.

American Management Association is accredited by the International Accreditors for Continuing Education and Training (IACET) and is accredited to issue the IACET CEU.

Talent Triangle PDUs
18 Power Skills [PS]
Project Management Institute (PMI) Talent Triangle, 2015.
Reproduced with the permission of PMI. Copyright and all rights reserved.

AMA is recognized by SHRM to offer Professional Development Credits (18 PDCs) for the SHRM-CPSM or SHRM-SCPSM.

 

American Management Association is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org. For additional information or for more information regarding administrative policies such as complaints and refunds, please contact Customer Service at 800-262-9699.

Recommended CPE Credit: 21 hours/Advanced
Prerequisites: Foundation in Leadership
Advance Preparation: None
Delivery Method: Group Live/Group Internet Based
Field of Study: Non-technical – Personal Development

In-Person Schedule

1 Session Available

Live Online Schedule

1 Session Available

  • $3,195.00 Non Members
  • $2,895.00 AMA Members
  • $2,656.00 GSA
Date Duration State City Zip
  2025-09-10 2025-09-12 Sep 10, 2025 - Sep 12, 2025 3 Days GA Atlanta 30309-7705 Atlanta Register Now

Great course material - stimulating discussion and structured course covering a range of leadership topics. The course leader has great passion for the course material & leadership philosophy, stimulated discussion and moved the course along.
5
Neil T.
 
Sr Director
 
Industry: Manufacturing
This training was invigorating. We learned so much and were able to connect with our colleagues at a supportive level. I am appreciative of the experience!
5
Melissa G.
 
Deputy Superintendent
 
Industry: Education
I learned far more about leadership and leadership strategies with different personality types than I thought was possible in such a short time. The impact this will have for me personally and professionally is remarkable.
5
Nicole K.
 
Controller
 
Industry: Business Services
This instructor met our individual needs as well as the overall class needs. His techniques (story telling) and teaching style was very conducive to our learning the leadership skills.
5
Stephanie S.
 
Testing Manager
 
Industry: Government Administration
This faculty-lead training leadership topic was bought to life by the instructor/facilitator. There was excellent content put forward and outstanding guidance on putting to practice the learning points through the exceptional facilitation of discussions among the attendees who started out as strangers but quickly became a Team.
5
Michael J.
 
Management Analysis
 
Industry: Government
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