7 Interpersonal Skills of Great Managers

Name: 7 Interpersonal Skills of Great Managers
Rating: 4.8 (105 reviews)

Gain the pivotal people skills to achieve the highest quality of excellence.

Broaden your managerial effectiveness to ensure your success in today’s hyper-speed, technology-driven and diverse workplace. Impact, engagement and results depend on a situationally balanced combination of technical, function-related, operational and interpersonal proficiencies. Interpersonal skills are pivotal to building credibility, trust, accountability and commitment in your team. This 2-day, interactive, hands-on, action planning and skill-building experience will equip you with an expanded perspective and a set of competencies to distinguish you from others who subscribe to a more traditional managerial mindset.

Seminar Number: 02575

4.8

(105 reviews)

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Live Online
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Home>Course Topic>Interpersonal Skills>7 Interpersonal Skills of Great Managers

Who Should Attend

Managers, team and project leaders, and supervisors who want to take their personal, team and unit performance to the next level through the dynamic use of interpersonal and engagement proficiency.

In-Person2 Day(s)
1.2 CEU, 12 CLP, 14 CPE, 12 PMU
Live Online2 Day(s)
1.2 CEU, 12 CLP, 14 CPE, 12 PMU

Overview
How You Will Benefit
What You Will Cover
Outline
Reviews
Credits

Broaden your managerial effectiveness to ensure your success in today’s hyper-speed, technology-driven and diverse workplace.

Impact, engagement and results depend on a situationally balanced combination of technical, function-related, operational and interpersonal proficiencies. Interpersonal skills are pivotal to building credibility, trust, accountability and commitment in your team. This 2-day, interactive, hands-on, action planning and skill-building experience will equip you with an expanded perspective and a set of competencies to distinguish you from others who subscribe to a more traditional managerial mindset.

Expand your managerial mindset
Examine the impact of your values and approaches to management
Establish, communicate and gain commitment for performance expectations
Enlist others through trust and empathy
Energize others through providing feedback, building teams and handling conflict
Enable others through motivation and valuing differences
Empower others through delegating tasks and conducting meetings

Linking management challenges to interpersonal skills
Increasing your self-awareness and clarifying values
Adapting style preferences to the situation
Checking for understanding
Delivering clear messages and instructions
Directing and communicating performance expectations
Using active listening to enhance your effectiveness
Giving effective corrective feedback and engaging difficult people
Motivating others to get great results
Achieving productive and satisfying work relationships with peers, your manager, and others
Practicing using feedback as an important communication tool
Utilizing and leveraging the talents and experience of a multigenerational team
Practicing strategies to promote inclusiveness
Applying key interpersonal skills to facilitate delegation and meetings
Drafting a management credo
Planning for continued interpersonal skill development
Providing the right support for teams

Learning Objectives

Describe the Connection Between Effective Management and the Use of Interpersonal Skills
Use Critical Interpersonal Skills Recommended for Various Management Challenges
Practice Active Listening and Feedback Skills with Class Colleagues in Application Exercises
Tailor Responses to the Needs/Preferences of Target Audience(s) Based on Self-Assessments
Apply Conflict Management Skills in Work Situations with Direct Reports and Associates
Employ Motivational/Management Principles and Empathy in Realistic Management Examples
Demonstrate Trust and Motivational Practices in Different Interpersonal Skills Practices
Choose Constructive Responses to On-The-Job Management Encounters Using Conflict Management, Feedback, and Listening Principles Practiced in Class
Discuss Individual Action Plans That Describe How Identified Skills Will Be Used on the Job
Present an Individual Management Credo That Reflects Their Personal Values, Communication and Management Styles

Expanding Managerial Mindsets

Explain the Interpersonal Skills That Effective Managers Use
Describe How Your Team Members Would Rate Your Use of Interpersonal Skills
Identify Other Management Approaches That Can Be Added to Your Current Repertoire
List Potential and Real Barriers to Your Successful Use of Interpersonal Skills
Evaluate How Adopting Different Management Styles and Mindsets Facilitate Your Managerial Effectiveness

Examining the Impact of Values, Behavioral Preferences and Management Styles

Assess Your Level of Self-Awareness and Its Impact on Your Effectiveness
Identify and Clarify Key Personal Values and Actions That Reflect the Principle
Describe the Impact They Could Have on Others with Different Behavioral Style Preferences

Establishing Clear Performance Expectations

Prepare Two Performance Expectations for Self or Team Members Using Pointers Provided and Practiced in Class
Develop and Use a List of Questions and Actions to Check for Understanding in Setting Performance Goals
Apply Pointers for Establishing Performance Expectations to Real-Life Practical Examples
Use Interpersonal Skills to Establish Performance Expectations, Check for Understanding, Gain Commitment and Deliver Clear Messages

Enlisting Through Trust, Empathy, and Active Listening

Identify Personal Listening Liabilities and Strategies for Improvement
Recognize the Uses of Feedback in Building, Understanding, and Achieving High-Performance Standards, Individually and in Teams
Practice and Apply the Use of Questions to Build Shared Information and Enhance Clarity
Analyze the Uses of Self-Disclosure, Feedback, Listening, and Questions to Achieve Productive and Satisfying Work Relationships with Peers, Your Manager, and Others

Energizing by Providing Feedback, Building Teams, and Handling Conflict

Describe the Impact of Your Current Approach to Providing Feedback to Team Members
Identify Common Mistakes to Avoid When Giving Feedback
Use Feedback Best Practices in Various In-Class Scenarios
Partner with Colleagues to Develop a Feedback Approach That Will Be Taken in a Challenging On-The-Job Example
Identify Your Team’s Development Stage, and Prepare Interventions to Progress the Team’s Development
Use Constructive Management Approaches and Interpersonal Skills to Recognize and Handle Conflict in Skills Practices and Peer Coaching

Enabling by Providing Instructions, Motivating, and Valuing Differences

Use a Set of Steps to Provide Clear Directions to Others
Apply Motivational Principles to On-The-Job Situations
Evaluate and Implement Practices That Value Differences in Your Work Teams
Identify Some Strategies for Utilizing and Leveraging the Talents and Experience of a Multigenerational Team

Empowering Through Delegating and Conducting Effective Meetings

Identify Opportunities to Delegate to Team Members
Plan to Delegate to a Team Member Using Pointers Provided
Diagnose the Effectiveness of Your Current Meetings
Implement Two New Effective Meeting Practices
Apply Key Interpersonal Skills to Facilitate Delegation and Meetings

Management Credo Presentation and Action Plan Discussion

Draft Your Personal Management Credo
Present Your Personal Management Credo in Writing
Verbally Outline Your Interpersonal Skills Development Plan
Invite Feedback from and Offer Feedback to Your Colleagues

Download Extended Seminar Outline PDF

View a Sample of Our Reviews

4.8

105 reviews

great topics, great structure that had everyone engaged, discussed realistic real life situations.

Rachel F.

Program Manager

Industry: Business Services

The instructor was very good at inserting real life work examples into the curriculum. His real world experience was very relevant to the course. Also, the small class size allowed for great interaction and participation.

Marc S.

Supervisory Examiner

Industry: Government

The training course encompassed a lot of information and instructor did a great job conveying the material in an effective and efficient manner.

Sean B.

Lead Residential Loan Review Analyst

Industry: Finance

This course was very thought-provoking and gave me a lot of concrete strategies to manage my team more effectively. The instructor was engaging and very knowledgeable.

Connie B.

Donor Services and Information Manager

Industry: Organizations

It was a good course with valuable information, the participation was good which made the overall experience even better as hearing others experiences was good and even at times relieving to know that others were experiencing the same types of situations I am

Lysa S.

Procurement and Facilities Manager

Industry: Holding Companies & Conglomerates

This course is valid for 12 PMUs.

American Management Association is accredited by the International Accreditors for Continuing Education and Training (IACET) and is accredited to issue the IACET CEU.

American Management Association is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org. For additional information or for more information regarding administrative policies such as complaints and refunds, please contact Customer Service at 800-262-9699.

Recommended CPE Credit: 14 hours/Intermediate
Prerequisites: Foundation in Management & Supervisory Skills
Advanced Preparation: Online pre-and post-seminar assessment
Delivery Method: Group Live/Group Internet Based
Field of Study: Non-Technical – Communication & Marketing, Personal Development

In-Person Schedule

1 Session Available

Live Online Schedule

3 Sessions Available

$2,895.00 Non Members
$2,595.00 AMA Members
$2,390.00 GSA

Date

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	Date	Duration	State	City	Zip
	2025-08-05 2025-08-06 Aug 5, 2025 - Aug 6, 2025	2 Days	IL	Chicago	60601-5927 Chicago	Register Now

$2,895.00 Non Members
$2,595.00 AMA Members
$2,390.00 GSA