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Managing Chaos: Tools to Set Priorities and Make Decisions Under Pressure

Set priorities and learn to control chaos in the workplace

Welcome to chaos—otherwise known as the world in which we all work today. Attend this seminar and get proven solutions for managing chaos and minimizing its negative impact. First, you’ll discover how you can harness the energy of a dynamic, though often chaotic, work environment and avoid feeling overwhelmed when things start to spin out of control. You’ll learn a variety of tools that will help you re-think the way you approach chaos and enable you to leverage resources to help you tackle challenging situations as they arise. Gain hands-on experience applying tools for setting priorities and adjusting to shifting demands with greater clarity. Practice techniques for analyzing and resolving problems and learn to strategically communicate your solutions. You’ll leave confident and ready to apply the most appropriate techniques to clarify, alleviate and eliminate chaos within your control—and better manage your reactions to the chaos beyond your control.

Seminar Number: 02261

(816 reviews)

In-Person
Live Online
At Your Company Location

Course Scheduling & Pricing

Home>Course Topic>Analytical Skills>Managing Chaos: Tools to Set Priorities and Make Decisions Under Pressure

Who Should Attend

Anyone facing expanding workloads, shifting priorities, complex organizational dynamics, organizational restructuring and increased uncertainty

In-Person2 Day(s)
1.2 CEU, 12 CLP, 14 CPE, 12 PDU, 12 PMU
Live Online2 Day(s)
1.2 CEU, 12 CLP, 14 CPE, 12 PDU, 12 PMU

Overview
How You Will Benefit
What You Will Cover
Outline
Reviews
Credits

Welcome to chaos—otherwise known as the world in which we all work today. Attend this seminar and get proven solutions for managing chaos and minimizing its negative impact. First, you’ll discover how you can harness the energy of a dynamic, though often chaotic, work environment and avoid feeling overwhelmed when things start to spin out of control. You’ll learn a variety of tools that will help you re-think the way you approach chaos and enable you to leverage resources to help you tackle challenging situations as they arise. Gain hands-on experience applying tools for setting priorities and adjusting to shifting demands with greater clarity. Practice techniques for analyzing and resolving problems and learn to strategically communicate your solutions. You’ll leave confident and ready to apply the most appropriate techniques to clarify, alleviate and eliminate chaos within your control—and better manage your reactions to the chaos beyond your control.

Identify positive outcomes from chaotic environments
Clarify and leverage or eliminate chaos within your control
Set priorities for all your activities
Focus and act decisively when priorities shift
Use tools to problem-solve and select a course of action
Manage interruptions and conflicts with greater ease
Communicate your needs strategically

Welcome to chaos: examining sources of chaos
Describing the effects of change on managers and employees
Defining personal and group goals in a chaotic environment
Identifying chaos within your control
Examining and selecting tools for planning priorities
Identifying root causes of problems/issues
Generating creative solutions to problems
Organizing ideas to firmly grasp a problem’s critical components
Creating a daily action plan
Implementing best practices for time management
Managing interruptions and distractions
Implementing best practices for improving your influencing communications
Applying tools and techniques to resolve case scenarios developed in the class
Using influencing tactics in conversations
Identifying tools and developing a plan to manage your workplace chaos

Special Feature

This Seminar Features Blended Learning

AMA Blended Learning combines instructor-led training with online pre- and post-seminar assessments, tune-up courses and other resources to maximize your training goals. Through a blend of proven instructor-led seminars and powerful online technology, AMA Blended Learning provides a compelling and more comprehensive experience for the learner—producing a greater return-on-investment for the employer and the seminar participant.

Learning Objectives

Distinguish the Chaos That You Can Control from the Chaos That is Beyond Your Control
Make Decisions Based on a Multifaceted Analysis of a Problem
Learn a Variety of Tools for Decision-Making and Organization
Determine the Best Order of Tasks Based on Importance and Urgency
Practicing Influencing and Communication Skills to Manage Shifting Priorities, Build Alliances, and Get the Buy-In You Need
Identify and Use Tools Most Applicable to Your Current Chaos

Asking Key Questions

Describe the Effects of Change on Managers and Employees
Define Personal and Group Goals in a Dynamic Environment
Understand How to Get a Grip on a Chaotic Environment Through Asking Key Questions
Employ the Problem Statement and Gap Analysis as Tools to Identify the Problem and Begin to Address it

Priority-Planning and Decision-Making Tools

Examine and Select Tools for Planning Priorities
Identify Root Causes of Problems or Issues
Manage Competing Priorities
Generate Creative Solutions to Problems
Organize Ideas to Firmly Grasp a Problem’s Critical Components

Planning Your Work

Create a Daily Action Plan for Completion of the Most Important Priorities
Implement Best Practices for Time Management
Manage Interruptions and Distractions

Influencing and Communication Skills

Identify Your Communication’s Purpose
Understand Your Audience
Craft Your Message to Appeal to Your Audience
Implement Best Practices for Improving Your Influencing Communications
Avoid Team Miscommunications

Action Planning

Reassess the Source(s) of Chaos you Identified
Evaluate and Complete Your Action Plan
Present Your Action Plan to a Partner for Feedback

Download Extended Seminar Outline PDF

View a Sample of Our Reviews

816 reviews

The course was a perfect mix of formal tools and interpersonal skill development strategies.

Monica B.

Program Officer

Industry: Insurance

Great instructor and support staff. Very knowledgeable and friendly, allowed for a lot of personal stories, helped apply the knowledge to real world scenarios and provided valuable additional information about the tools taught.

Ian J.

Compliance Manager

Industry: Manufacturing, Electronics

Some good strategies on how I can help manage my time better.

Adam L.

Service Delivery Speciallist

Industry: Business Services, Advertising & Marketing

Very informative with just enough balance of faculty led training and group beakout sessions.

Mark M.

Director of Operations

Industry: Manufacturing, Industrial Machinery & Equipment

This course is valid for 12 PMUs.

AMA is recognized by SHRM to offer Professional Development Credits (12 PDCs) for the SHRM-CPSM or SHRM-SCPSM.

Talent Triangle PDUs
12 Power Skills [PS]
Project Management Institute (PMI) Talent Triangle, 2015.
Reproduced with the permission of PMI. Copyright and all rights reserved

American Management Association is accredited by the International Accreditors for Continuing Education and Training (IACET) and is accredited to issue the IACET CEU.

American Management Association is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org. For additional information or for more information regarding administrative policies such as complaints and refunds, please contact Customer Service at 800-262-9699

Recommended CPE Credit: 14 hours/Basic
Prerequisites: Fundamental concepts of time management
Advance Preparation: Online pre-and post-assessment
Delivery Method: Group Live/Group Internet Based
Field of Study: Non-Technical – Communication & Marketing, Personal Development

In-Person Schedule

8 Sessions Available

Live Online Schedule

12 Sessions Available

$2,595.00 Non Members
$2,345.00 AMA Members
$2,212.00 GSA

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Date	Duration	State	City	Zip
2025-06-23 2025-06-24 Jun 23, 2025 - Jun 24, 2025	2 Days	DC	Arlington/Washington	22202-4807 Arlington/Washington	Register Now
2025-08-11 2025-08-12 Aug 11, 2025 - Aug 12, 2025	2 Days	NY	New York	10019 New York	Register Now
2025-09-22 2025-09-23 Sep 22, 2025 - Sep 23, 2025	2 Days	DC	Arlington/Washington	22202-4807 Arlington/Washington	Register Now
2025-10-06 2025-10-07 Oct 6, 2025 - Oct 7, 2025	2 Days	TX	Dallas	75001 Dallas	Register Now
2025-10-13 2025-10-14 Oct 13, 2025 - Oct 14, 2025	2 Days	CA	San Francisco	94103 San Francisco	Register Now
2025-11-06 2025-11-07 Nov 6, 2025 - Nov 7, 2025	2 Days	NY	New York	10019 New York	Register Now
2025-11-06 2025-11-07 Nov 6, 2025 - Nov 7, 2025	2 Days	GA	Atlanta	30309-7705 Atlanta	Register Now
2025-12-15 2025-12-16 Dec 15, 2025 - Dec 16, 2025	2 Days	DC	Arlington/Washington	22202-4807 Arlington/Washington	Register Now

$2,595.00 Non Members
$2,345.00 AMA Members
$2,212.00 GSA