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Making the Transition from Staff Member to Supervisor

Elevate your skills to a higher level of performance.

Feel empowered to hit the ground running with the skills learned in this course. Be ready to take on any task and bring your best self to the job, while adopting new habits that will quickly get you on the path to greater success. In this high-impact, 2-day seminar, our faculty will help new supervisors like you avoid common pitfalls. Get the secrets and essential skills of managing people, from delivering corrective feedback and coaching to conflict resolution and delegation. With expertly guided hands-on practice, you’ll gain confidence and know-how you can use right away. You’ll also develop a personalized game plan mapping the steps to help you reap the rewards of being a new supervisor. Receive a FREE Manager's Toolkit when you register for this seminar.  Click here to learn more.

Seminar Number: 02243

5
(1077 reviews)
  • In-Person
  • Live Online
  • At Your Company Location

Course Scheduling & Pricing

Home>Course Topic>Management and Supervisory Skills>Making the Transition from Staff Member to Supervisor

Who Should Attend

  • Newly promoted supervisors with less than one year of experience in this position
  • Process and production supervisors who want to enhance their effectiveness through supervisor training

  •   In-Person2 Day(s)
    1.2 CEU, 12 CLP, 14 CPE
  •   Live Online2 Day(s)
    1.2 CEU, 12 CLP, 14 CPE
 
 

Feel empowered to hit the ground running with the skills learned in this course. Be ready to take on any task and bring your best self to the job, while adopting new habits that will quickly get you on the path to greater success.

In this high-impact, 2-day seminar, our faculty will help new supervisors like you avoid common pitfalls. Get the secrets and essential skills of managing people, from delivering corrective feedback and coaching to conflict resolution and delegation. With expertly guided hands-on practice, you’ll gain confidence and know-how you can use right away. You’ll also develop a personalized game plan mapping the steps to help you reap the rewards of being a new supervisor.

Receive a FREE Manager's Toolkit when you register for this seminar. Click here to learn more.
  • Create a new game plan for growth
  • Let go of your former role and establish your credibility
  • Adjust your behavioral style to give yourself a winning edge
  • Use the instant feedback model to build a successful coaching relationship
  • Control your emotions and think strategically when dealing with conflicts
  • Be definite and decisive in managing and protecting your time
  • Setting yourself up for success
  • Making a change and letting go of your old role
  • Meeting the expectations of key stakeholders, including your boss, direct reports, senior management and former peers
  • Conducting a gap analysis to determine how to meet critical expectations
  • Leveraging your behavioral style with the Personal Style (PSI) Assessment
  • Flexing your personal style to build more effective relationships
  • Setting up goals to get you to the next level of performance
  • Managing employee performance and training your employees
  • Delivering supportive and corrective feedback to your employees
  • Managing conflict and disagreement with greater ease
  • Turning conflicts into positive change
  • Applying techniques to diffuse conflicts
  • Applying techniques to delegate work to your team
  • Developing a delegation plan to use with team members
  • Managing and protecting your time
  • Identifying three high-impact action items for immediate attention back at work

Learning Objectives

  • Establish Credibility as a New Supervisor with Your Boss, Peers, and Team Members
  • Leverage Behavioral Style to Improve Relationships with Your Boss, Peers, and Team Members
  • Utilize Management Strategies That Promote Effective Team Member Motivation, Performance Management, and Delegation
  • Improve Workplace Time Management and Conflict Resolution Effectiveness

Setting Yourself Up for Success

  • Distinguish Between the Roles of Individual Contributor and Supervisor
  • Describe the Three Phases of Change
  • Discuss the Challenges and Pitfalls for New Supervisors
  • Explain What Your Organization and Critical Stakeholders Expect of You in Your New Role
  • Identify Short-Term Wins and Critical Issues to Be Addressed
  • Identify Expectations Versus Personal Development Needs

Leveraging Your Behavioral Style

  • Determine Your Leadership Characteristics
  • Identify Your Behavioral Style
  • Identify the Behavioral Styles of Others
  • Distinguish Behavioral Clues That Identify a Person’s Behavioral Style
  • Identify Behavioral Styles for Bosses, Peers, and Staff Members
  • Develop Adapting Strategies to Interact Effectively with Bosses, Peers, and Staff Members

Managing Employee Performance

  • Set SMART Goals for Yourself and Others
  • Use a Five-Step Model to Train Your Employees
  • Deliver Feedback That Is Both Supportive and Corrective
  • Distinguish Employees’ Current Skills vs. Needed Skills

Managing Conflict

  • Differentiate Between Conflict and Disagreement
  • Acknowledge That Some Conflicts May Make a Positive Impact
  • Describe Techniques and What to Say to Defuse a Conflict

Delegating Work to Your Team

  • Apply Effective Delegation Techniques
  • Assess Personal Barriers to Delegation
  • Develop a Delegation Plan to Use with Team Members

Managing Your Time

  • Describe the Time Priority Model for Time Management
  • Identify Strategies to Manage Your Time Effectively and Protect One’s Time from Infringement by Others

High-Impact Action Planning

  • Identify Three High-Impact Action Items for Immediate Attention Back at Work
  • Develop a SMART Goal for Each of These Action Items

Download Extended Seminar Outline PDF

View a Sample of Our Reviews

5

1077 reviews

 
Instructor was very engaging and moved at a good pace. The mix of group participation and discussion made the session very engaging.
5
Douglas M.
 
IT Manager
 
Industry: Local Government
The seminar touched on a bunch of key factors that will help me with my new role as a supervisor. This is a good class to take for any new supervisor or manager.
5
Kelly V.
 
IT Service Desk Supervisor
 
Industry: Retail, Convenience Stores
This was absolutely the most useful and engaging online class I have ever taken. The interaction was excellent, the instructor kept us all interested, and the participants were so diverse that it was a really excellent learning experience.
5
Amy H.
 
Geophysicist
 
Industry: Government
The instructor was extremely knowledgeable on the topic. The hands on learning format was very helpful and the program was well structured. I recommend the program to those who would like to sharpen their management skills.
5
Barbara S.
 
Attorney
 
Industry: Government
Learned a lot about myself and how to deal with others in uncomfortable situations. Would highly recommend.
5
Tonya L.
 
Client Accounting Supervisor
 
Industry: Law Firms & Legal Services

 

American Management Association is accredited by the International Accreditors for Continuing Education and Training (IACET) and is accredited to issue the IACET CEU.

American Management Association is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org. For additional information or for more information regarding administrative policies such as complaints and refunds, please contact Customer Service at 800-262-9699.

Recommended CPE Credit: 14 hours/Basic
Prerequisites: Newly promoted supervisors with less than one year experience in this position
Advance Preparation: Online pre-and post-assessment
Delivery Method: Group Live/Group Internet Based
Field of Study: Non-Technical – Business Management & Organizational, Personal Development

In-Person Schedule

19 Sessions Available

Live Online Schedule

17 Sessions Available

  • $2,645.00 Non Members
  • $2,395.00 AMA Members
  • $2,212.00 GSA
Date Duration State City Zip
  2025-06-24 2025-06-25 Jun 24, 2025 - Jun 25, 2025 2 Days CA San Francisco 94103 San Francisco Register Now

  2025-07-17 2025-07-18 Jul 17, 2025 - Jul 18, 2025 2 Days TX Dallas 75202 Dallas Register Now

  2025-07-28 2025-07-29 Jul 28, 2025 - Jul 29, 2025 2 Days GA Atlanta 30309-7705 Atlanta Register Now

  2025-08-07 2025-08-08 Aug 7, 2025 - Aug 8, 2025 2 Days DC Arlington/Washington 22202-4807 Arlington/Washington Register Now

  2025-08-25 2025-08-26 Aug 25, 2025 - Aug 26, 2025 2 Days NY New York 10019 New York Register Now

  2025-09-04 2025-09-05 Sep 4, 2025 - Sep 5, 2025 2 Days IL Chicago 60601-5927 Chicago Register Now

  2025-09-18 2025-09-19 Sep 18, 2025 - Sep 19, 2025 2 Days CA San Francisco 94103 San Francisco Register Now

  2025-10-06 2025-10-07 Oct 6, 2025 - Oct 7, 2025 2 Days TX Houston 77001 Houston Register Now

  2025-10-23 2025-10-24 Oct 23, 2025 - Oct 24, 2025 2 Days GA Atlanta 30309-7705 Atlanta Register Now

  2025-11-03 2025-11-04 Nov 3, 2025 - Nov 4, 2025 2 Days DC Arlington/Washington 22202-4807 Arlington/Washington Register Now

  2025-11-24 2025-11-25 Nov 24, 2025 - Nov 25, 2025 2 Days NY New York 10019 New York Register Now

  2025-12-08 2025-12-09 Dec 8, 2025 - Dec 9, 2025 2 Days IL Chicago 60601-5927 Chicago Register Now

  2025-12-15 2025-12-16 Dec 15, 2025 - Dec 16, 2025 2 Days CA San Francisco 94103 San Francisco Register Now

  2026-01-15 2026-01-16 Jan 15, 2026 - Jan 16, 2026 2 Days IL Chicago 60601-5927 Chicago Register Now

  2026-01-22 2026-01-23 Jan 22, 2026 - Jan 23, 2026 2 Days TX Dallas 75001 Dallas Register Now

  2026-02-02 2026-02-03 Feb 2, 2026 - Feb 3, 2026 2 Days NY New York 10019 New York Register Now

  2026-02-19 2026-02-20 Feb 19, 2026 - Feb 20, 2026 2 Days FL Lake Buena Vista / Orlando 32830 Lake Buena Vista / Orlando Register Now

  2026-03-05 2026-03-06 Mar 5, 2026 - Mar 6, 2026 2 Days CA San Francisco 94103 San Francisco Register Now

  2026-03-16 2026-03-17 Mar 16, 2026 - Mar 17, 2026 2 Days MA Boston 02110 Boston Register Now

Instructor was very engaging and moved at a good pace. The mix of group participation and discussion made the session very engaging.
5
Douglas M.
 
IT Manager
 
Industry: Local Government
The seminar touched on a bunch of key factors that will help me with my new role as a supervisor. This is a good class to take for any new supervisor or manager.
5
Kelly V.
 
IT Service Desk Supervisor
 
Industry: Retail, Convenience Stores
This was absolutely the most useful and engaging online class I have ever taken. The interaction was excellent, the instructor kept us all interested, and the participants were so diverse that it was a really excellent learning experience.
5
Amy H.
 
Geophysicist
 
Industry: Government
The instructor was extremely knowledgeable on the topic. The hands on learning format was very helpful and the program was well structured. I recommend the program to those who would like to sharpen their management skills.
5
Barbara S.
 
Attorney
 
Industry: Government
Learned a lot about myself and how to deal with others in uncomfortable situations. Would highly recommend.
5
Tonya L.
 
Client Accounting Supervisor
 
Industry: Law Firms & Legal Services
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