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Making the Transition from Staff Member to Supervisor

Elevate your skills to a higher level of performance.

Feel empowered to hit the ground running with the skills learned in this course. Be ready to take on any task and bring your best self to the job, while adopting new habits that will quickly get you on the path to greater success. In this high-impact, 2-day seminar, our faculty will help new supervisors like you avoid common pitfalls. Get the secrets and essential skills of managing people, from delivering corrective feedback and coaching to conflict resolution and delegation. With expertly guided hands-on practice, you’ll gain confidence and know-how you can use right away. You’ll also develop a personalized game plan mapping the steps to help you reap the rewards of being a new supervisor. Receive a FREE Manager's Toolkit when you register for this seminar.  Click here to learn more.

Seminar Number: 02243

5
(1077 reviews)
  • In a Classroom
  • Online
  • Your Company Location

Course Scheduling & Pricing

Who Should Attend

  • Newly promoted supervisors with less than one year of experience in this position
  • Process and production supervisors who want to enhance their effectiveness through supervisor training

  •   Classroom2 Day(s)
    1.2 CEU, 12 CLP, 14 CPE
  •   Online4 Lesson(s)
    1.2 CEU, 12 CLP, 14 CPE
 

Feel empowered to hit the ground running with the skills learned in this course. Be ready to take on any task and bring your best self to the job, while adopting new habits that will quickly get you on the path to greater success.

In this high-impact, 2-day seminar, our faculty will help new supervisors like you avoid common pitfalls. Get the secrets and essential skills of managing people, from delivering corrective feedback and coaching to conflict resolution and delegation. With expertly guided hands-on practice, you’ll gain confidence and know-how you can use right away. You’ll also develop a personalized game plan mapping the steps to help you reap the rewards of being a new supervisor.

Receive a FREE Manager's Toolkit when you register for this seminar. Click here to learn more.
  • Create a new game plan for growth
  • Let go of your former role and establish your credibility
  • Adjust your behavioral style to give yourself a winning edge
  • Use the instant feedback model to build a successful coaching relationship
  • Control your emotions and think strategically when dealing with conflicts
  • Be definite and decisive in managing and protecting your time
  • Setting yourself up for success
  • Making a change and letting go of your old role
  • Meeting the expectations of key stakeholders, including your boss, direct reports, senior management and former peers
  • Conducting a gap analysis to determine how to meet critical expectations Leveraging your behavioral style with the Personal Style (PSI) Assessment
  • Flexing your personal style to build more effective relationships
  • Setting up goals to get you to the next level of performance
  • Managing employee performance and training your employees
  • Delivering supportive and corrective feedback to your employees
  • Managing conflict and disagreement with greater ease
  • Turning conflicts into positive change
  • Applying techniques to diffuse conflicts
  • Applying techniques to delegate work to your team
  • Developing a delegation plan to use with team members
  • Managing and protecting your time
  • Identifying three high-impact action items for immediate attention back at work

Learning Objectives

  • Establish Credibility as a New Supervisor with Your Boss, Peers, and Team Members
  • Leverage Behavioral Style to Improve Relationships with Your Boss, Peers, and Team Members
  • Utilize Management Strategies That Promote Effective Team Member Motivation, Performance Management, and Delegation
  • Improve Workplace Time Management and Conflict Resolution Effectiveness

Setting Yourself Up for Success

  • Distinguish Between the Roles of Individual Contributor and Supervisor
  • Describe the Three Phases of Change
  • Discuss the Challenges and Pitfalls for New Supervisors
  • Explain What Your Organization and Critical Stakeholders Expect of You in Your New Role
  • Identify Short-Term Wins and Critical Issues to Be Addressed
  • Identify Expectations Versus Personal Development Needs

Leveraging Your Behavioral Style

  • Determine Your Leadership Characteristics
  • Identify Your Behavioral Style
  • Identify the Behavioral Styles of Others
  • Distinguish Behavioral Clues That Identify a Person’s Behavioral Style
  • Identify Behavioral Styles for Bosses, Peers, and Staff Members
  • Develop Adapting Strategies to Interact Effectively with Bosses, Peers, and Staff Members

Managing Employee Performance

  • Set SMART Goals for Yourself and Others
  • Use a Five-Step Model to Train Your Employees
  • Deliver Feedback That Is Both Supportive and Corrective
  • Distinguish Employees’ Current Skills vs. Needed Skills

Managing Conflict

  • Differentiate Between Conflict and Disagreement
  • Acknowledge That Some Conflicts May Make a Positive Impact
  • Describe Techniques and What to Say to Defuse a Conflict

Delegating Work to Your Team

  • Apply Effective Delegation Techniques
  • Assess Personal Barriers to Delegation
  • Develop a Delegation Plan to Use with Team Members

Managing Your Time

  • Describe the Time Priority Model for Time Management
  • Identify Strategies to Manage Your Time Effectively and Protect One’s Time from Infringement by Others

High-Impact Action Planning

  • Identify Three High-Impact Action Items for Immediate Attention Back at Work
  • Develop a SMART Goal for Each of These Action Items

Download Extended Seminar Outline PDF

View a Sample of Our Reviews

5

1077 reviews

 
Instructor was very engaging and moved at a good pace. The mix of group participation and discussion made the session very engaging.
5
   
The seminar touched on a bunch of key factors that will help me with my new role as a supervisor. This is a good class to take for any new supervisor or manager.
5
   
This was absolutely the most useful and engaging online class I have ever taken. The interaction was excellent, the instructor kept us all interested, and the participants were so diverse that it was a really excellent learning experience.
5
   
The instructor was extremely knowledgeable on the topic. The hands on learning format was very helpful and the program was well structured. I recommend the program to those who would like to sharpen their management skills.
5
   
Learned a lot about myself and how to deal with others in uncomfortable situations. Would highly recommend.
5
   

American Management Association is accredited by the International Association for Continuing Education and Training (IACET) and is accredited to issue the IACET CEU.

Classroom Schedule

23 Sessions Available

Online Schedule

29 Sessions Available

  • $2,495.00 Non Members
  • $2,245.00 AMA Members
  • $1,984.00 GSA
Date Duration State City Zip
  2023-03-02 2023-03-03 Mar 2, 2023 - Mar 3, 2023 2 Days DC Arlington/Washington 22202-4807 Arlington/Washington Register Now

  2023-03-20 2023-03-21 Mar 20, 2023 - Mar 21, 2023 2 Days MA Boston 02110 Boston Register Now

  2023-03-30 2023-03-31 Mar 30, 2023 - Mar 31, 2023 2 Days CA San Francisco 94103 San Francisco Register Now

  2023-04-03 2023-04-04 Apr 3, 2023 - Apr 4, 2023 2 Days NY New York 10019 New York Register Now

  2023-04-10 2023-04-11 Apr 10, 2023 - Apr 11, 2023 2 Days IL Chicago 60601 Chicago Register Now

  2023-04-20 2023-04-21 Apr 20, 2023 - Apr 21, 2023 2 Days FL St Pete Beach 33706 St Pete Beach Register Now

  2023-05-01 2023-05-02 May 1, 2023 - May 2, 2023 2 Days CA Anaheim 92802 Anaheim Register Now

  2023-05-18 2023-05-19 May 18, 2023 - May 19, 2023 2 Days GA Atlanta 30309-7705 Atlanta Register Now

  2023-05-22 2023-05-23 May 22, 2023 - May 23, 2023 2 Days TX Houston 77001 Houston Register Now

  2023-06-01 2023-06-02 Jun 1, 2023 - Jun 2, 2023 2 Days DC Arlington/Washington 22202-4807 Arlington/Washington Register Now

  2023-06-12 2023-06-13 Jun 12, 2023 - Jun 13, 2023 2 Days NY New York 10019 New York Register Now

  2023-06-15 2023-06-16 Jun 15, 2023 - Jun 16, 2023 2 Days IL Chicago 60601 Chicago Register Now

  2023-06-22 2023-06-23 Jun 22, 2023 - Jun 23, 2023 2 Days CA San Francisco 94103 San Francisco Register Now

  2023-07-10 2023-07-11 Jul 10, 2023 - Jul 11, 2023 2 Days PA Philadelphia 19107 Philadelphia Register Now

  2023-07-20 2023-07-21 Jul 20, 2023 - Jul 21, 2023 2 Days TX Houston 77001 Houston Register Now

  2023-08-07 2023-08-08 Aug 7, 2023 - Aug 8, 2023 2 Days DC Arlington/Washington 22202-4807 Arlington/Washington Register Now

  2023-08-21 2023-08-22 Aug 21, 2023 - Aug 22, 2023 2 Days IL Chicago 60601 Chicago Register Now

  2023-08-24 2023-08-25 Aug 24, 2023 - Aug 25, 2023 2 Days CA Anaheim 92802 Anaheim Register Now

  2023-08-28 2023-08-29 Aug 28, 2023 - Aug 29, 2023 2 Days NY New York 10019 New York Register Now

  2023-09-14 2023-09-15 Sep 14, 2023 - Sep 15, 2023 2 Days CA San Francisco 94103 San Francisco Register Now

  2023-09-18 2023-09-19 Sep 18, 2023 - Sep 19, 2023 2 Days MA Boston 02110 Boston Register Now

  2023-10-12 2023-10-13 Oct 12, 2023 - Oct 13, 2023 2 Days GA Atlanta 30309-7705 Atlanta Register Now

  2023-10-19 2023-10-20 Oct 19, 2023 - Oct 20, 2023 2 Days CA San Diego 92101 San Diego Register Now

2495.00 $
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