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ITIL 4 Foundation

This course provides IT leaders, practitioners, support staff and staff interfacing with the organization’s digital and information systems functions with a practical understanding of the key concepts, common language, principles and practices that enable successful management of modern IT-enabled services. It also prepares delegates for the ITIL Foundation Certificate Examination. The course is based on the ITIL 4 best practice service value system featured in the latest 2019 guidelines. Note: ITIL 4 Foundation certification exam will be given in class on the last day.

Seminar Number: 72222

  • In a Classroom
  • Online
  • Your Company Location

Course Scheduling & Pricing

Who Should Attend

Anyone seeking ITIL Foundation certification and everyone interested in aligning IT with business, controlling or reducing IT costs, improving IT service quality, and balancing IT resources in the most effective manner. All IT professionals, IT project managers, IT managers, IT project or team members, coordinators, network operators, business process analysts, IT architects, consultants, systems integrators, help desk managers and staff, planners, managed service providers, outsourcers, application developers, and other IT-related positions.

Prerequisites: familiarity with IT terminology and IT-related work experience are recommended.

Course offered by:

Global Knowledge Logo.

  •   Classroom3 Day(s)
  •   Online3 Lesson(s)
 

This course provides IT leaders, practitioners, support staff and staff interfacing with the organization’s digital and information systems functions with a practical understanding of the key concepts, common language, principles and practices that enable successful management of modern IT-enabled services. It also prepares delegates for the ITIL Foundation Certificate Examination. The course is based on the ITIL 4 best practice service value system featured in the latest 2019 guidelines.

Note: ITIL 4 Foundation certification exam will be given in class on the last day.

  • Key IT service management concepts
  • How ITIL guiding principles can help an organization to adopt and adapt service management
  • The 4 dimensions of service management
  • The purpose and components of the service value system
  • The activities of the service value chain and how they interconnect
  • The purpose of key ITIL practices
  • Preparation to sit the ITIL4 foundation examination

Classroom Schedule

41 Sessions Available

Online Schedule

19 Sessions Available

  • $2,495.00 Non Members
  • $2,495.00 AMA Members
  • $2,495.00 GSA
Date Duration State City Zip
  2019-08-19 2019-08-21 Aug 19, 2019 - Aug 21, 2019 3 Days GA Atlanta 30328-5614 Atlanta Register Now

  2019-08-19 2019-08-21 Aug 19, 2019 - Aug 21, 2019 3 Days NC Cary 27518-8518 Cary Register Now

  2019-08-19 2019-08-21 Aug 19, 2019 - Aug 21, 2019 3 Days WA Kirkland 98033-7932 Kirkland Register Now

  2019-08-19 2019-08-21 Aug 19, 2019 - Aug 21, 2019 3 Days TX Irving 75039-4300 Irving Register Now

  2019-08-26 2019-08-28 Aug 26, 2019 - Aug 28, 2019 3 Days DC Arlington/Washington 22203-2120 Arlington/Washington Register Now

  2019-09-03 2019-09-05 Sep 3, 2019 - Sep 5, 2019 3 Days IL Chicago 60606-4700 Chicago Register Now

  2019-09-09 2019-09-11 Sep 9, 2019 - Sep 11, 2019 3 Days VA Herndon 20170-6001 Herndon Register Now

  2019-09-09 2019-09-11 Sep 9, 2019 - Sep 11, 2019 3 Days TX Houston 77077-6841 Houston Register Now

  2019-09-16 2019-09-18 Sep 16, 2019 - Sep 18, 2019 3 Days NC Cary 27518-8518 Cary Register Now

  2019-09-16 2019-09-18 Sep 16, 2019 - Sep 18, 2019 3 Days DC Arlington/Washington 22203-2120 Arlington/Washington Register Now

  2019-09-16 2019-09-18 Sep 16, 2019 - Sep 18, 2019 3 Days CA Los Angles 90017 Los Angles Register Now

  2019-09-23 2019-09-25 Sep 23, 2019 - Sep 25, 2019 3 Days CO Denver 80202-2499 Denver Register Now

  2019-09-23 2019-09-25 Sep 23, 2019 - Sep 25, 2019 3 Days NJ Morristown 07960-3963 Morristown Register Now

  2019-09-23 2019-09-25 Sep 23, 2019 - Sep 25, 2019 3 Days TX Irving 75039-4300 Irving Register Now

  2019-09-23 2019-09-25 Sep 23, 2019 - Sep 25, 2019 3 Days CA San Jose 95054 San Jose Register Now

  2019-09-30 2019-10-02 Sep 30, 2019 - Oct 2, 2019 3 Days GA Atlanta 30328-5614 Atlanta Register Now

  2019-09-30 2019-10-02 Sep 30, 2019 - Oct 2, 2019 3 Days IL Chicago 60606-4700 Chicago Register Now

  2019-10-07 2019-10-09 Oct 7, 2019 - Oct 9, 2019 3 Days DC Arlington/Washington 22203-2120 Arlington/Washington Register Now

  2019-10-07 2019-10-09 Oct 7, 2019 - Oct 9, 2019 3 Days FL Orlando 32839 Orlando Register Now

  2019-10-15 2019-10-17 Oct 15, 2019 - Oct 17, 2019 3 Days TX Irving 75039-4300 Irving Register Now

  2019-10-15 2019-10-17 Oct 15, 2019 - Oct 17, 2019 3 Days NY New York 10038 New York Register Now

  2019-10-21 2019-10-23 Oct 21, 2019 - Oct 23, 2019 3 Days MA Burlington 01803-4156 Burlington Register Now

  2019-10-21 2019-10-23 Oct 21, 2019 - Oct 23, 2019 3 Days NC Cary 27518-8518 Cary Register Now

  2019-10-21 2019-10-23 Oct 21, 2019 - Oct 23, 2019 3 Days MD Columbia 21044-3579 Columbia Register Now

  2019-10-21 2019-10-23 Oct 21, 2019 - Oct 23, 2019 3 Days CA San Jose 95054 San Jose Register Now

  2019-10-28 2019-10-30 Oct 28, 2019 - Oct 30, 2019 3 Days DC Arlington/Washington 22203-2120 Arlington/Washington Register Now

  2019-10-28 2019-10-30 Oct 28, 2019 - Oct 30, 2019 3 Days IL Chicago 60606-4700 Chicago Register Now

  2019-11-04 2019-11-06 Nov 4, 2019 - Nov 6, 2019 3 Days TX Houston 77077-6841 Houston Register Now

  2019-11-12 2019-11-14 Nov 12, 2019 - Nov 14, 2019 3 Days GA Atlanta 30328-5614 Atlanta Register Now

  2019-11-12 2019-11-14 Nov 12, 2019 - Nov 14, 2019 3 Days TX Dallas 75240-2604 Dallas Register Now

  2019-11-12 2019-11-14 Nov 12, 2019 - Nov 14, 2019 3 Days CA San Francisco 941112631 San Francisco Register Now

  2019-11-18 2019-11-20 Nov 18, 2019 - Nov 20, 2019 3 Days CA Sacramento 95826-3262 Sacramento Register Now

  2019-11-18 2019-11-20 Nov 18, 2019 - Nov 20, 2019 3 Days DC Arlington/Washington 22203-2120 Arlington/Washington Register Now

  2019-11-25 2019-11-27 Nov 25, 2019 - Nov 27, 2019 3 Days NC Cary 27518-8518 Cary Register Now

  2019-11-25 2019-11-27 Nov 25, 2019 - Nov 27, 2019 3 Days NY New York 10038 New York Register Now

  2019-11-25 2019-11-27 Nov 25, 2019 - Nov 27, 2019 3 Days IL Chicago 60606-4700 Chicago Register Now

  2019-12-02 2019-12-04 Dec 2, 2019 - Dec 4, 2019 3 Days NJ Morristown 07960-3963 Morristown Register Now

  2019-12-02 2019-12-04 Dec 2, 2019 - Dec 4, 2019 3 Days CA San Jose 95054 San Jose Register Now

  2019-12-09 2019-12-11 Dec 9, 2019 - Dec 11, 2019 3 Days DC Arlington/Washington 22203-2120 Arlington/Washington Register Now

  2019-12-16 2019-12-18 Dec 16, 2019 - Dec 18, 2019 3 Days TX Dallas 75240-2604 Dallas Register Now

  2019-12-16 2019-12-18 Dec 16, 2019 - Dec 18, 2019 3 Days CO Denver 80202-2499 Denver Register Now

2495.00 $
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