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ITIL 4 Foundation

This course provides IT leaders, practitioners, support staff and staff interfacing with the organization’s digital and information systems functions with a practical understanding of the key concepts, common language, principles and practices that enable successful management of modern IT-enabled services. It also prepares delegates for the ITIL Foundation Certificate Examination. The course is based on the ITIL 4 best practice service value system featured in the latest 2019 guidelines. Note: ITIL 4 Foundation certification exam will be given in class on the last day.

Seminar Number: 72222

  • In a Classroom
  • Online
  • Your Company Location

Course Scheduling & Pricing

Who Should Attend

Anyone seeking ITIL Foundation certification and everyone interested in aligning IT with business, controlling or reducing IT costs, improving IT service quality, and balancing IT resources in the most effective manner. All IT professionals, IT project managers, IT managers, IT project or team members, coordinators, network operators, business process analysts, IT architects, consultants, systems integrators, help desk managers and staff, planners, managed service providers, outsourcers, application developers, and other IT-related positions.

Prerequisites: familiarity with IT terminology and IT-related work experience are recommended.

Course offered by:

Global Knowledge Logo.

  •   Classroom3 Day(s)
  •   Online3 Lesson(s)
 

This course provides IT leaders, practitioners, support staff and staff interfacing with the organization’s digital and information systems functions with a practical understanding of the key concepts, common language, principles and practices that enable successful management of modern IT-enabled services. It also prepares delegates for the ITIL Foundation Certificate Examination. The course is based on the ITIL 4 best practice service value system featured in the latest 2019 guidelines.

Note: ITIL 4 Foundation certification exam will be given in class on the last day.

  • Key IT service management concepts
  • How ITIL guiding principles can help an organization to adopt and adapt service management
  • The 4 dimensions of service management
  • The purpose and components of the service value system
  • The activities of the service value chain and how they interconnect
  • The purpose of key ITIL practices
  • Preparation to sit the ITIL4 foundation examination

Classroom Schedule

43 Sessions Available

Online Schedule

39 Sessions Available

  • $2,495.00 Non Members
  • $2,495.00 AMA Members
  • $2,495.00 GSA
Date Duration State City Zip
  2019-12-16 2019-12-18 Dec 16, 2019 - Dec 18, 2019 3 Days TX Dallas 75240-2604 Dallas Register Now

  2019-12-16 2019-12-18 Dec 16, 2019 - Dec 18, 2019 3 Days CO Denver 80202-2499 Denver Register Now

  2019-12-16 2019-12-18 Dec 16, 2019 - Dec 18, 2019 3 Days NY New York 10038 New York Register Now

  2020-01-06 2020-01-08 Jan 6, 2020 - Jan 8, 2020 3 Days AZ Phoenix 85021-2714 Phoenix Register Now

  2020-01-06 2020-01-08 Jan 6, 2020 - Jan 8, 2020 3 Days DC Arlington/Washington 22203-2120 Arlington/Washington Register Now

  2020-01-13 2020-01-15 Jan 13, 2020 - Jan 15, 2020 3 Days GA Atlanta 30328-5614 Atlanta Register Now

  2020-01-13 2020-01-15 Jan 13, 2020 - Jan 15, 2020 3 Days IL Chicago 60606-4700 Chicago Register Now

  2020-01-21 2020-01-23 Jan 21, 2020 - Jan 23, 2020 3 Days TX Houston 77077-6841 Houston Register Now

  2020-01-27 2020-01-29 Jan 27, 2020 - Jan 29, 2020 3 Days TX Dallas 75240-2604 Dallas Register Now

  2020-01-27 2020-01-29 Jan 27, 2020 - Jan 29, 2020 3 Days MD Columbia 21044-3579 Columbia Register Now

  2020-01-27 2020-01-29 Jan 27, 2020 - Jan 29, 2020 3 Days NY New York 10038 New York Register Now

  2020-02-03 2020-02-05 Feb 3, 2020 - Feb 5, 2020 3 Days MA Burlington 01803-4156 Burlington Register Now

  2020-02-03 2020-02-05 Feb 3, 2020 - Feb 5, 2020 3 Days NJ Morristown 07960-3963 Morristown Register Now

  2020-02-10 2020-02-12 Feb 10, 2020 - Feb 12, 2020 3 Days DC Arlington/Washington 22203-2120 Arlington/Washington Register Now

  2020-02-10 2020-02-12 Feb 10, 2020 - Feb 12, 2020 3 Days IL Chicago 60606-4700 Chicago Register Now

  2020-02-10 2020-02-12 Feb 10, 2020 - Feb 12, 2020 3 Days CA San Jose 95054 San Jose Register Now

  2020-02-18 2020-02-20 Feb 18, 2020 - Feb 20, 2020 3 Days NC Cary 27518-8518 Cary Register Now

  2020-02-24 2020-02-26 Feb 24, 2020 - Feb 26, 2020 3 Days GA Atlanta 30328-5614 Atlanta Register Now

  2020-02-24 2020-02-26 Feb 24, 2020 - Feb 26, 2020 3 Days TX Dallas 75240-2604 Dallas Register Now

  2020-02-24 2020-02-26 Feb 24, 2020 - Feb 26, 2020 3 Days WA Kirkland 98033-7932 Kirkland Register Now

  2020-03-02 2020-03-04 Mar 2, 2020 - Mar 4, 2020 3 Days DC Arlington/Washington 22203-2120 Arlington/Washington Register Now

  2020-03-09 2020-03-11 Mar 9, 2020 - Mar 11, 2020 3 Days NY New York 10038 New York Register Now

  2020-03-09 2020-03-11 Mar 9, 2020 - Mar 11, 2020 3 Days IL Chicago 60606-4700 Chicago Register Now

  2020-03-09 2020-03-11 Mar 9, 2020 - Mar 11, 2020 3 Days CA Los Angeles 90017 Los Angeles Register Now

  2020-03-16 2020-03-18 Mar 16, 2020 - Mar 18, 2020 3 Days VA Herndon 20170-6001 Herndon Register Now

  2020-03-16 2020-03-18 Mar 16, 2020 - Mar 18, 2020 3 Days CO Denver 80202-2499 Denver Register Now

  2020-03-16 2020-03-18 Mar 16, 2020 - Mar 18, 2020 3 Days TX Houston 77077-6841 Houston Register Now

  2020-03-23 2020-03-25 Mar 23, 2020 - Mar 25, 2020 3 Days TX Dallas 75240-2604 Dallas Register Now

  2020-03-23 2020-03-25 Mar 23, 2020 - Mar 25, 2020 3 Days NC Cary 27518-8518 Cary Register Now

  2020-03-23 2020-03-25 Mar 23, 2020 - Mar 25, 2020 3 Days DC Arlington/Washington 22203-2120 Arlington/Washington Register Now

  2020-03-23 2020-03-25 Mar 23, 2020 - Mar 25, 2020 3 Days CA San Jose 95054 San Jose Register Now

  2020-03-30 2020-04-01 Mar 30, 2020 - Apr 1, 2020 3 Days TX Dallas 75240-2604 Dallas Register Now

  2020-04-06 2020-04-08 Apr 6, 2020 - Apr 8, 2020 3 Days NJ Morristown 07960-3963 Morristown Register Now

  2020-04-06 2020-04-08 Apr 6, 2020 - Apr 8, 2020 3 Days IL Chicago 60606-4700 Chicago Register Now

  2020-04-06 2020-04-08 Apr 6, 2020 - Apr 8, 2020 3 Days CA San Jose 95054 San Jose Register Now

  2020-04-13 2020-04-15 Apr 13, 2020 - Apr 15, 2020 3 Days GA Atlanta 30328-5614 Atlanta Register Now

  2020-04-13 2020-04-15 Apr 13, 2020 - Apr 15, 2020 3 Days DC Arlington/Washington 22203-2120 Arlington/Washington Register Now

  2020-04-13 2020-04-15 Apr 13, 2020 - Apr 15, 2020 3 Days IL Hoffman Estates 60192-3405 Hoffman Estates Register Now

  2020-05-04 2020-05-06 May 4, 2020 - May 6, 2020 3 Days NC Cary 27518-8518 Cary Register Now

  2020-05-11 2020-05-13 May 11, 2020 - May 13, 2020 3 Days MA Burlington 01803-4156 Burlington Register Now

  2020-05-11 2020-05-13 May 11, 2020 - May 13, 2020 3 Days TX Houston 77077-6841 Houston Register Now

  2020-05-18 2020-05-20 May 18, 2020 - May 20, 2020 3 Days CA San Francisco 941112631 San Francisco Register Now

  2020-05-26 2020-05-28 May 26, 2020 - May 28, 2020 3 Days DC Arlington/Washington 22203-2120 Arlington/Washington Register Now

2495.00 $
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