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Communicating with Confidence

There’s no shortage of ways to communicate quickly in the Digital Age. But what happens face-to-face when you need to find the right words and communicate them in the right way?

Let’s face it: There’s no substitute for in-person, one-on-one communication, and having the skills to master such interactions is crucial for both business and personal success. This unique 2-day course is designed to give you a strong foundation in essential communication skills and competencies. Through practice sessions and role plays, you’ll be on your way to developing the confidence and communication know-how you need to establish yourself in the business world—and keep moving ahead throughout your career.

Seminar Number: 02210

4.8
(136 reviews)
  • In-Person
  • Live Online
  • At Your Company Location

Course Scheduling & Pricing

Home>Course Topic>Interpersonal Skills>Communicating with Confidence

Who Should Attend

  • Early career professionals
  • Anyone interested in enhancing their fundamental verbal communication skills
  • Coordinators, specialists, analysts, consultants, associate managers, project managers and leadership-track administrative professionals

  •   In-Person2 Day(s)
    1.2 CEU, 12 CLP, 14 CPE, 12 PDCs, 12 PHR, 12 SPHR
  •   Live Online2 Day(s)
    1.2 CEU, 12 CLP, 14 CPE, 12 PDCs, 12 PHR, 12 SPHR
 
 

Let’s face it: There’s no substitute for in-person, one-on-one communication, and having the skills to master such interactions is crucial for both business and personal success. This unique 2-day course is designed to give you a strong foundation in essential communication skills and competencies. Through practice sessions and role plays, you’ll be on your way to developing the confidence and communication know-how you need to establish yourself in the business world—and keep moving ahead throughout your career.

  • Optimize communication skills you already have
  • Get strategies to better assimilate verbal information
  • Effectively interpret shared knowledge
  • Improve work relationships and reduce misunderstandings
  • Communicate clearly and appropriately—and with greater confidence
  • Choose the right words even in difficult circumstances
  • Expand your influence and be recognized for your skills
Assessing Your Communication Skills
  • Understanding the skills you already possess
  • Assessing your effectiveness and identifying improvement areas

Developing Your Listening Competencies

  • Defining the competencies of effective listening
  • Identifying the different components of the information you’re hearing
  • How to take a more active role when listening
  • Increasing comprehension through mental openness and feedback

Increasing Cognitive Skills to Promote Comprehension

  • Discerning, analyzing and evaluating
  • Visual aspects of verbal communication
  • Relating information productively to your own experiences
  • Creating mental cross-references between old and new information
  • Framing statements and discussions

Roadmap for Clearer Communication

  • Understanding effective body language and appropriate word choice
  • Finding mutual connections or similarities to enhance communication
  • Controlling emotions and establishing the right tone of voice
  • Storytelling with imagery, passion and evocative language
  • Creating a personal action plan

Effective Communication Begins with You: Getting the Confidence Advantage

  • Use Self-Talk to Increase Your Confidence and Self-Esteem
  • Describe How the 3Vs of Communication (Verbal, Visual, Vocal) Impact Understanding
  • Evaluate and Improve Your Use of the 3 Vs
  • Develop Openings That Promote Constructive Dialogue
  • Use Can-Do Language to Enhance Others’ Willingness to Collaborate
  • Recognize Your Strengths and Increase Your Willingness

Being Strategically Responsive

  • Actively Listen and Absorb What Others Are Saying
  • Use Paraphrasing, Summarizing, and Clarification to Demonstrate Understanding
  • Empathize to Deal with Difficult People or Defuse Emotionally Charged Situations
  • Use the Appropriate Types of Questions to Move a Discussion Forward
  • Recognize, Acknowledge, and Respond to Nonverbal Cues

A Look at Different Communication Styles

  • Describe the Four Different Communication Styles
  • Recognize the Communication Style of Those with Whom You Are Speaking
  • Accommodate the Specific Needs of Others’ Communication Styles

Taking Responsibility for Having a Productive Discussion

  • Identify the Anatomy of a Message
  • Recognize Disguised or Distorted Responses
  • Overcome Roadblocks and Achieve Your Goal for a Discussion

Message Planning and Execution

  • Define the Purpose for Delivering Your Message in an Effective Way
  • Apply Message Framing Strategies to Create an Open and Responsive Communication Environment
  • Practice Skills for Delivering Messages That Promote Clear and Productive Communication

Effective Communication Begins with You: Getting the Confidence Advantage

  • Use Self-Talk to Increase Your Confidence and Self-Esteem
  • Describe How the 3Vs of Communication (Verbal, Visual, Vocal) Impact Understanding
  • Evaluate and Improve Your Use of the 3 Vs
  • Develop Openings That Promote Constructive Dialogue
  • Use Can-Do Language to Enhance Others’ Willingness to Collaborate
  • Recognize Your Strengths and Increase Your Willingness

Being Strategically Responsive

  • Actively Listen and Absorb What Others Are Saying
  • Use Paraphrasing, Summarizing, and Clarification to Demonstrate Understanding
  • Empathize to Deal with Difficult People or Defuse Emotionally Charged Situations
  • Use the Appropriate Types of Questions to Move a Discussion Forward
  • Recognize, Acknowledge, and Respond to Nonverbal Cues

A Look at Different Communication Styles

  • Describe the Four Different Communication Styles
  • Recognize the Communication Style of Those with Whom You Are Speaking
  • Accommodate the Specific Needs of Others’ Communication Styles

Taking Responsibility for Having a Productive Discussion

  • Identify the Anatomy of a Message
  • Recognize Disguised or Distorted Responses
  • Overcome Roadblocks and Achieve Your Goal for a Discussion

Message Planning and Execution

  • Define the Purpose for Delivering Your Message in an Effective Way
  • Apply Message Framing Strategies to Create an Open and Responsive Communication Environment
  • Practice Skills for Delivering Messages That Promote Clear and Productive Communication

Download Extended Seminar Outline PDF

View a Sample of Our Reviews

4.8

136 reviews

 
Excellent course and instructor - the class puts all of the information ina very usable manner. It will definitely make my tasks and goals at more manageable and easier to attain
5
Frank G.
 
Engineering Manager
 
Industry: Manufacturing
Instructor was knowledgeable, shared relevant stories, and related to class
5
Luis M.
 
Clinical Engineer
 
Industry: Hospitals & Physicians Clinics
It was relevant to my job to ensure I can refine my communication for my audience.
4
Jennifer D.
 
Inside Sales Account Manager
 
Industry: Manufacturing, Medical Devices & Equipment
Excellent class - great engagement by all. Virtual is very helpful and I did get a lot out of it.
5
Lori W.
 
Sr. Quality Engineer
 
Industry: Manufacturing
The class was very engaging. Having worked on the goals and intentions throughout the seminar was very helpful and gave me a guide on where to start and how to apply the tools I learned.
5
Michelle H.
 
Office Manager
 
Industry: Manufacturing

 

American Management Association is accredited by the International Accreditors for Continuing Education and Training (IACET) and is accredited to issue the IACET CEU.

HRCI. The use of this seal confirms that this activity has met HR Certification Institute’s® (HRCI®) criteria for recertification credit pre-approval.

SHRM logo.

AMA is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CPSM or SHRM-SCPSM.

American Management Association is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org. For additional information or for more information regarding administrative policies such as complaints and refunds, please contact Customer Service at 800-262-9699.

Recommended CPE Credit: 14 hours/Basic
Prerequisites: None
Advance Preparation: None
Delivery Method: Group Live/Group Internet Based
Field of Study: Non-Technical - Communication & Marketing

In-Person Schedule

4 Sessions Available

Live Online Schedule

6 Sessions Available

  • $2,695.00 Non Members
  • $2,445.00 AMA Members
  • $2,212.00 GSA
Date Duration State City Zip
  2025-05-08 2025-05-09 May 8, 2025 - May 9, 2025 2 Days DC Arlington/Washington 22202-4807 Arlington/Washington Register Now

  2025-06-24 2025-06-25 Jun 24, 2025 - Jun 25, 2025 2 Days NY New York 10019 New York Register Now

  2025-07-28 2025-07-29 Jul 28, 2025 - Jul 29, 2025 2 Days IL Chicago 60601 Chicago Register Now

  2025-11-04 2025-11-05 Nov 4, 2025 - Nov 5, 2025 2 Days NY New York 10019 New York Register Now

Excellent course and instructor - the class puts all of the information ina very usable manner. It will definitely make my tasks and goals at more manageable and easier to attain
5
Frank G.
 
Engineering Manager
 
Industry: Manufacturing
Instructor was knowledgeable, shared relevant stories, and related to class
5
Luis M.
 
Clinical Engineer
 
Industry: Hospitals & Physicians Clinics
It was relevant to my job to ensure I can refine my communication for my audience.
4
Jennifer D.
 
Inside Sales Account Manager
 
Industry: Manufacturing, Medical Devices & Equipment
Excellent class - great engagement by all. Virtual is very helpful and I did get a lot out of it.
5
Lori W.
 
Sr. Quality Engineer
 
Industry: Manufacturing
The class was very engaging. Having worked on the goals and intentions throughout the seminar was very helpful and gave me a guide on where to start and how to apply the tools I learned.
5
Michelle H.
 
Office Manager
 
Industry: Manufacturing
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