TELEWORK

AMA FAST-RESPONSE SURVEY
NOVEMBER 16-19, 1999
1,265 RESPONDENTS


1. Current employment status:
95% Full-time salaried employee 4% Self-employed

2. Telework pattern:

23%

Never work away from regular office location

57%

Work at home, before or after regular office hours

14%

Work at home occasionally, during office hours, on no fixed schedule

2%

Work at home one or more days per week, on a regular schedule

1%

Work at home full time

3. Would choose to work at home:

41% More often   47% On my current basis   11% Less often

 

4. Employer provides training for working at home:

1%

Yes, with a classroom or leader-guided training program

4%

Yes, with printed materials and guidelines

93%

No, not at all

5. **Employer contribution for work at home:

24%

Loaned the necessary equipment to telecommute

27%

Purchased the necessary equipment on userˇs behalf

3%

Required user to pay for the necessary equipment to telecommute

7%

Shared expenses with user for the necessary equipment to telecommute

36%

None of the above


6. **Dedicated phone line(s) at home:

21%

For modem connections to a company server

39%

For modem connections to an internet service provider

20%

For business fax connections

15%

For business phone connections

50%

None of the above


7. **Does your employer pay for these business phone connections:

18% In full 8% In part 35% Not at all 38% No such connections

 

8. **Degree to which user is affected by the following problems in telecommuting:

Major Problem

Minor Problem

None At All

 

 

8%

40%

45%

Lack of technical support

 

7%

24%

61%

Lack of social contact that occurs in office settings

 

11%

30%

52%

Lack of ongoing communication with office colleagues

 

7%

23%

62%

Lack of ongoing communication with superiors

 

12%

26%

54%

Lack of ongoing communication with subordinates

 

8%

36%

48%

Non-business related distractions

 

 

**Pcts in Questions 5 through 8 are of respondents that work at home on any basis. Where figures fail to total 100%, "no answer" has been omitted; where totals exceed 100%, multiple answers were permitted.


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