Management and Leadership Fundamentals That Will See You Successfully Through Your Career
Author:
Edward Reilly
ISBN:
9780814420010
Publication Date:
17/12/2012
Format:
Hardback
Price:
$25.00
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The collective wisdom of The American Management Association—right at your fingertips.
Professionals today, whether they are new or seasoned, need a solid foundation of essential skills in order to keep pace with the speed of change. The American Management Association, the preeminent provider of business education worldwide, trains the majority of the Fortune 500 companies in competitive business skills. Now, for the first time, AMA has assembled the most critical, “must-have” skills for managers and leaders in one handy volume. AMA Business Boot Camp paves the way for readers to:
Motivate, increase morale, and enhance productivity
Manage organizational change
Improve their ability to communicate and influence others
Screen, evaluate, and select corporate strategies
Conduct effective performance reviews
Protect themselves against the pitfalls of intra-organizational politics
And much more
Covering everything from management and leadership to project management and strategy, this one-of-kind reference serves as a crash course in the fundamentals required for lasting success.
About the Author
EDWARD T. REILLY is the CEO of AMA International. Previously, he was President and CEO of Big Flower Holdings, Inc. (now Vertis, Inc.), a leading provider of integrated marketing and advertising services, and he served as President of The McGraw-Hill Broadcasting Company.
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The preeminent provider of business education worldwide, the American Management Association trains over 100,000 managers and executives a year through its renowned management education seminar programs and conferences. Now, for the first time, the fundamental skills taught by this elite leadership and management institution have been collected in one easy-to-digest volume.
Giving you an overview of exactly what the AMA considers to be the most important and powerful competencies for today's serious business professional, AMA Business Boot Camp supplies you with the building blocks of knowledge you need to succeed as a manager and leader.
You’ll learn how to:
communicate with purpose
motivate your people, increase morale, and enhance productivity
coach to boost performance
improve your ability to influence others
manage organizational change
plan and execute projects
think strategically
manage staff changes
conduct effective performance reviews
screen, evaluate, and select corporate strategies
understand your organization’s operational vision...and make that vision a reality
leverage your own leadership style
build power and influence...and use them wisely.
Filled with easy-to-apply techniques and tangible strategies, the book contains action tips to solidify learning, as well as valuable tools such as a coaching planning worksheet, a project management planning template, and a self-assessment to help determine your comfort level with delegation.
Throughout your career in business, you will have to navigate the waters of organizational politics. You will have to build relationships with difficult people. You will need to keep a tight focus on your mission, inspire and direct different groups of people, sell your projects to others, and come up with great ideas to save the day.
As an aspiring (or growing) manager and leader, you are the lifeblood of your organization, keeping your people focused on the activities that drive results, and forging objectives that inspire everyone around you. AMA Business Boot Camp helps you cultivate the initiative, managerial expertise, and leadership know-how that will allow you reach any desired outcome, make any vision tangible, and propel your career in the world of business into the stratosphere.
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Tracing its roots back to 1913, the American Management Association has provided thousands of companies with the training their people need. From small shops to most of the Fortune 500 firms, the AMA supplies a wide range of competitive business skills—everything from management and leadership to project management and strategy. In order to keep pace and survive in today’s workplace, you need to manage effectively, think critically, solve problems, innovate, collaborate, and communicate more powerfully at every level within your organization...in short, to master the essential competencies that make up AMA’s curriculum.
Based on the collective wisdom of the world’s preeminent corporate training organization, AMA Business Boot Camp assembles the most critical, “must-have” proficiencies you need to meet all business challenges head-on. This authortative guidebook serves as a comprehensive introduction or refresher to the wide variety of capabilities displayed by the most exceptional managers and leaders. From motivational techniques to strategic thinking, communication to hiring and firing, this book covers the core business fundamentals you must develop to thrive in any organization, including:
Critical thinking and problem-solving skills vital to your ability to make decisions and take action as appropriate. Methods of effective communication that will allow you to synthesize and transmit your ideas, both in written and oral formats. Collaboration and team-building strategies that enable you to work effectively with others, including those from diverse groups and with opposing points of view. Creativity and innovation techniques that will help you “see what’s not there” and make great things happen.
When you have the proper leadership and management training, the sky is the limit for you and your company. By acquiring the critical abilities you need to thrive in any workplace setting, you enable yourself to lead successful teams, achieve astounding success with every project, have a positive effect on colleagues above and below you, and enhance the productivity and value of your organization.
Collecting in one handy volume the most powerful wisdom offered by the most respected provider of leadership education for the past century, AMA Business Boot Camp provides you with a clear path that will take you to new heights of career success.
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For the past ninety years, the American Management Association has been devoted to the development of managers and leaders throughout their careers. During that time, literally millions of managers and leaders around the world have benefited from AMA’s carefully developed seminars, workshops, and books produced by the outstanding faculty and authors who come together to form the backbone of AMA’s ability to help people grow in their professional skills.
AMA currently teaches over 160 different seminar topics, covering much of the management landscape. We provide hundreds of webinars, webcasts, podcasts, newsletters, and of course books, which add to the richness of the information available to help managers develop their skills and become more effective. We customize hundreds of individual pro-grams for companies around the world, which ties our insight, experience, and content directly to their business circumstances and helps the entire enterprise move toward a more efficient, effective performance.
This is an important time in the evolution of the business community in the U. S. and around the world. Economic challenges brought about by the financial collapse in 2008 have caused a great deal of disruption that will have a lasting effect for many years to come.
Now, more than ever, we need to relearn and revisit the basics and finetune our skills. We face circumstances that require virtually flawless execution, and we hope you will look to AMA and all of its resources as the perfect place to help you revitalize your own skills and those of your organization.
It is my hope that this book will be an introduction to the principles of effective, efficient management and leadership for some of the people we don’t yet touch and that the collective skills they begin to develop through the exposure to these ideas will help them and their organizations. It is our intention to help people become more effective in contributing to the economic engine, which is so essential to our society, prosperity, and security.
For many people, this may be their first exposure to the principles included in this book. For others, it will serve as a comprehensive checklist of the many tasks we must master and execute in the process of becoming successful managers and leaders.
In any case, I hope people will refer back to these pages frequently, as it has been my experience that we all need to be consciously mindful of the many principles of leading and managing people and processes we use on a daily basis in order to be effective. To paraphrase Peter Drucker, management is neither an art nor a science, but rather a practice.
As with all of our work at AMA, it is my hope that this book will be a helpful tool in the development and refinement of your career.
Edward T. Reilly
Excerpted from AMA BUSINESS BOOT CAMP, Edited by Edward T. Reilly. Copyright © 2013 by American Management Association. Published by AMACOM Books, a division of American Management Association, New York, NY. Used with permission. All rights reserved. http://www.amacombooks.org.
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Acknowledgments ix
Preface xi
A Guide to Using This Book xiii
SECTION 1: ESSENTIAL MANAGEMENT SKILLS 1
CHAPTER 1: BASIC MANAGEMENT 3
The Roles of Manager 3
Creating the Right Environment 6
The Nature of Decision Making 7
Characteristics of a Healthy Workplace 7
Effective Communication: Honing the Key Skill 8
The Content of Business Communication 9
Communication Process 10
Questioning Styles 12
Elements of Communication 14
Purposeful Communication—The Skill in Service 17
Using Communication to Manage Up 17
Communicating Organizational Goals 18
Running Effective Meetings 18
CHAPTER 2: PERFORMANCE MANAGEMENT 25
The Process of Managing 25
Tools of Managing 31
Fundamentals of Motivation 32
Herzberg’s Model 33
Countering Workplace Dissatisfaction 36
Uncovering Employees’ Motivators 39
Delegation for Growth and Development 40
Two-Way Benefits of Delegating 40
The Process of Delegating 42
When to Delegate—and When Not To 44
Coaching to Boost Performance 45
Occasions for Coaching 46
The Process of Coaching 47
The Mechanics of Coaching 47
CHAPTER 3: MANGING STAFF CHANGES 53
Dealing with Change 53
Reasons for Hiring 55
Right Fit 55
Fluctuating Economy 57
Variable Skill Levels 59
Loyalty and Commitment 59
Outsourcing 60
Personnel Expectations 61
The Hiring Process—Recruiting 64
The Hiring Process—Interviewing 72
General Competency 74
Job-Specific Competency 76
Interview Format 85
Active Listening 87
Selection Guidelines 88
CHAPTER 4: MANAGING PROJECTS 91
The Triple Constraints 92
The Project Team 94
Project Flow 94
Differentiating Operations from Projects 96
Initiating a Project 97
Planning a Project 109
Executing a Project 123
Completing a Project 130
Case Study 1: Moderate Complexity Project 132
Case Study 2: High-Risk Project 133
Section I Action Items 137
SECTION II: SENIOR MANAGEMENT SKILLS 139
CHAPTER 5: STRATEGIC THINKING 141
Why Managers Need to Think Strategically 141
A Strategic Frame of Reference 143
Elements of the Strategic Frame of Reference 145
Understanding the Operational Mission 149
The Anatomy of a Strategic Vision 153
Understanding Customer Sensitivities 153
Creating a Strategic Advantage 155
Making the Vision a Reality 159
CHAPTER 6: LEADERSHIP 163
Leadership Self-Assessment 164
Behavior of a Leader 167
Measures of Success 174
Leveraging Your Leadership Style 176
Leadership Image 181
Building Power and Influence 184
Assessment #1: Your Power Potential 185
Assessment #2: Your Power Profile 187
Assessment #3: Group Leadership Qualities 188
Influence 190
Enlightened Office Politics 192
Motivating Difficult People 202
The Staller 202
The Emotional Hothead 202
The Complainer 202
The Backstabber 203
Ms. or Mr. Perfect 203
Section II Action Items 208
Appendix A: Self-Assessment on Comfort Level with Delegation 211
Appendix B: Coaching Planning Worksheet 213
Appendix C: Project Management Planning Template 215
Glossary 219
Index 223
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