AMACOM’s Best-Selling
Knock Your Socks Off Service Series—
Over 500,000 copies sold!

Delivering Knock Your Socks Off Service, 4th edition

Author: Performance Research Associates
Pub Date: 2006
Your Price: $18.95
ISBN: 0814473652
Format: Paperback

Coaching Knock Your Socks Off Service

Authors: Ron Zemke, Kristin Anderson
Pub Date: 1996
Your Price: $18.95
ISBN: 0814479359
Format: Paperback

Knock Your Socks Off Prospecting

How to Cold Call, Get Qualified Leads, and Make More Money

Authors: William "Skip" Miller, Ron Zemke
Pub Date: 2005
Your Price: $16.95
ISBN: 0814472850
Format: Paperback

Knock Your Socks Off Answers

Solving Customer Nightmares and Soothing Nightmare Customers

Authors: Kristin Anderson, Ron Zemke
Pub Date: 1995
Your Price: $17.95
ISBN: 0814478840
Format: Paperback

Sustaining Knock Your Socks Off Service

Authors: Tom. Connellan, Ron Zemke
Pub Date: 1993
Your Price: $17.95
ISBN: 0814478247
Format: Paperback

Knock Your Socks Off Service Recovery

Authors: Ron Zemke, Chip R. Bell
Pub Date: 2000
Your Price: $17.95
ISBN: 081447084X
Format: Paperback

Here’s what business leaders say about the books in this series:

“Tales of Knock Your Socks Off Service is an easy-reading litany of compelling stories from exemplars in service-related fields. A must-read for anyone striving for excellence in service to others. ”

—Kathy J. Pettit, Director of Customers, Southwest Airlines

“Connellan and Zemke are both winners. So is Sustaining Knock Your Socks Off Service. It’s easy to read and chock full of good information about today’s competitive edge—customer service.”

—Ken Blanchard, Co-author The One Minute Manager

“If you are in the service business or offer a service element as part of your product, this should be required reading for you. There are great examples plus specific road maps that will assist you in continually delivering total service quality to your customers.”

—Gerald F. O’Connell, President, Image Systems International

“This remarkable book (Tales of Knock Your Socks Off Service) models the kind of world-class service necessary to stay competitive in today’s ever-expanding marketplace. Stories found in these pages exemplify the kind of second-mile effort we all recognize and appreciate in everyday circumstances.”

—Dr. Stephen R. Covey, #1 best-selling author of The 7 Habits of Highly Effective People

“If you want to understand the secrets of success in our service economy, read these stories (Tales of Knock Your Socks Off Service). If you are personally involved in giving great service, read and be inspired. The rewards are many to those who serve!”

—Cheryl A. Bachelder, Executive Vice President, Domino’s Pizza, Inc.

Ron Zemke shook up the service industry with his two best-selling books on delivering and managing Knock Your Socks Off Service. Check out the whole collection and guarantee your customers consistently get the best service possible!

Be sure that your company has “Knock Your Socks Off Service”! Buy Copies for all your customer service staff —Contact AMACOM’s Special Sales Department

Also by Ron Zemke:

Best Practices in Customer Service
Generations at Work