Disagreements, Disputes, and All-Out War

3 Simple Steps for Dealing with Any Kind of Conflict

Author: Gini Graham Scott.
Pub Date: 2007
Your Price: $15.00
ISBN: 0814480632
Format: Paperback

• Overview
• About the Author
• Advance praise
• Sample Chapter
• Praise for this book
• Press Release
• Table of Contents
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Table of Contents

Introduction
Acknowledgments
Section One: The Emotional-Rational-Intuitive (E-R-I) Method
Chapter 1: Managing Conflict with the ERI Model
Chapter 2: Dealing with the Emotions
Chapter 3: Using Your Reason
Chapter 4: Working with Your Intuition
Section Two: Handling the Emotions
Chapter 5: Recognizing the Reasons for a Conflict
Chapter 6: Dealing with Your Own Angers and Fears
Chapter 7: Avoiding the Responsibility Trap
Section 3: Applying Your Reason
Chapter 8: Overcoming Conflicts through Better Communication
Chapter 9: Understanding the Different Conflict Styles
Chapter 10: Choosing the Best Conflict Style
Chapter 11: Negotiating Win-Win Solutions
Chapter 12: Learning to Deal with Difficult People
Section 4: Using Your Intuition to Discover New Possibilities
Chapter 13: Coming Up with Alternatives and Solutions
Chapter 14: Turning Your Conflicts into Creative Opportunities
Index
About the Author

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