Overview

Simple, powerful techniques for resolving even the most difficult- and destructive- of conflicts.

The potential for conflict exists in every interaction. But when one doesn’t know how to deal with these disagreements constructively, they can escalate into unproductive and even destructive situations. The key is not to avoid conflict, but to recognize and manage it skillfully to produce the best possible outcome. In this powerful and practical guide, author Gini Graham Scott shows readers how to identify the reason for the conflict, recognize and control the emotional factors, and find the best solution. Disagreements, Disputes, and All-Out War offers a simple but proven system for resolving conflicts resulting from:

• poor communication and misunderstandings

• different agendas, interests, and values

• political power struggles

• incorrect assumptions about others’ motives and actions

• difficult people

Written in an accessible, conversational style, packed with real-life examples, and including simple exercises and tools to help assess conflict situations, this indispensable guide shows readers how to handle whatever life throws at them.

About the Author

Gini Graham Scott, Ph.D. (Oakland, CA) is the Founder and Director of Changemakers and the author of many books, including A Survival Guide for Working with Bad Bosses (978-0-8144-7298-9), and A Survival Guide for Working with Humans (978-0-8144-7205-7). Frequently sought out by the media, she has been interviewed for Good Morning America , Oprah, Geraldo at Large, Montel Williams , The O’Reilly Factor, The New York Times, Glamour, and Cosmopolitan.