The First-Time Manager’s Guide to Performance Appraisals

Author: Diane Arthur
Pub Date: 2007
Your Price: $24.95
ISBN: 0814474403
Format: Hardcover

• Overview
• Sample Chapter
• Table of Contents
• Request an Evaluation Copy, INSTRUCTOR ONLY!

Table of Contents

Preface
Part I:Performance Appraisal: What It’s All About
Chapter 1: Performance Appraisals: An Overview
Objectives
Benefits and uses
Responsibilities
Criteria
Suggestions for improved performance

Chapter 2: Managers as Coaches
Coaching characteristics
Spontaneous coaching
Planned coaching

Chapter 3: Managers as Counselors
Counseling characteristics
Directive counseling
Nondirective counseling

Part II: Getting Ready
Chapter 4: The Golden Rules of Performance Appraisals
This should come as no surprise
Praise and criticism
Documentation

Chapter 5: Gathering Information
Job descriptions
360-degree evaluation
Self-appraisals

Chapter 6: Preparing to Conduct Appraisals on Former Coworkers
Clarify respective roles
Establish expectations
Guidelines for conducting appraisals on former coworkers

Part III: The Power of the Pen
Chapter 7: Forms and Ratings
How forms are used and misused
Rating terminology
Factors to be evaluated

Chapter 8: Writing Guidelines
Selecting objective language
Writing dos and don’ts
A seven-step writing format

Part IV: The Face-to-Face Meeting
Chapter 9: How to Begin
Questions to ask yourself
Create a suitable environment
Put employees at ease

Chapter 10: What to Discuss
Past performance
Goals
Career development

Chapter 11: How to Listen Actively
Active listening guidelines
Talking and active listening
Thought speed
The power of silence

Chapter 12: How to Act: The Importance of Body Language
Effective nonverbal messages
Accurately interpreting body language
Consistency between nonverbal and verbal messages

Part V: What to Look Out For
Chapter 13: How to Handle Challenging Performance-Appraisal Situations
Possible employee reactions to performance reviews
Recommended approaches
Potential outcomes
Disciplinary action

Chapter 14: How to Avoid Typical Performance-Appraisal Pitfalls
Legal pitfalls
The top-ten performance-appraisal pitfalls
Performance-appraisal syndromes
Trying to remember what to cover

Part VI: Evaluating Various Types of Employees
Chapter 15: How to Conduct Appraisals on Different-Performance-Level Employees
Average performers
Top performers
Marginal performers

Chapter 16: Performance Appraisals for Employees Who Telecommute
Performance monitoring
Communication
Performance measurement

Appendix A: List of Performance-Appraisal Tips

Appendix B: Key Federal Legislation

Index

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