Foreword by Marshall Goldsmith
Acknowledgments
Introduction
Section 1: Developing the Team
Chapter 1: The Manager as Coach
Chapter 2: The Manager as Leader
Chapter 3: The Manager as Counselor
Chapter 4: Motivating Your Players
Chapter 5: Developing Teamwork
Section 2: Identifying and Removing Barriers to Performance
Chapter 6: Defining the Performance Gap
Chapter 7: Identifying the Causes of Performance Problems
Chapter 8: A Performance-Assessment Case Study
Chapter 9: Selecting the Best Solutions
Chapter 10: Managing Change
Chapter 11: Evaluating the Results of Performance-Improvement Initiatives
Chapter 12: The Manager as Change Agent: A Case Study
Section 3: Synergy
Chapter 13: Using All the Tools
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