Emotional Intelligence for Project Managers

The People Skills You Need to Achieve Outstanding Results

Author: Anthony Mersino, PMP
Pub Date: 2007
Your Price: $19.95
ISBN: 0814474160
Format: Paperback

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Table of Contents

Acknowledgments vii
PART ONE
An Introduction to Emotional Intelligence 1
1 My Growth in Emotional Intelligence 3
A Dangerous Situation 3
Emotional Mastery for Project Managers 5
Project Management Is Competitive 6
What Is Emotional Intelligence? 8
Measuring Your Emotional Intelligence 9
The Good News About Emotional Intelligence 11
Applying Emotional Intelligence to Project Management 12
Emotional Intelligence Is Vital to Project Managers 16
2 A Brief Primer on Emotional Intelligence 19
The Popularity of Emotional Intelligence 19
Some Useful Definitions 20
How to Improve Your Understanding of Emotional
Intelligence Concepts 28
Learning About Emotional Intelligence Is Only the
First Step 29
PART TWO
Project Management Begins with
Self-Management 31
3 Self-Awareness 33
Introduction to Self-Awareness 33
Emotional Self-Awareness 35
Accurate Self-Assessment 44
Self-Confidence 45
Techniques to Improve Your Self-Awareness 46
4 Self-Management 52
The Emotional Intelligence Model for
Project Management 53
Self-Control 55
Techniques to Improve Our Self-Management 75
Additional Techniques for Self-Control and
Self-Management 77
PART THREE
Building Project Stakeholder Relationships 81
5 Social Awareness 83
An Introduction to Social Awareness 83
Empathy 86
Seeing Others Clearly 92
Organizational Awareness 97
Emotional Boundaries 102
Techniques for Improving Our Social Awareness 106
6 Relationship Management 111
An Introduction to Relationship Management 111
Stakeholder Relationships 116
Developing Others 130
Telling the Truth 136
Additional Principles of Relationship Building 143
Techniques for Managing Relationships on Projects 149
PART FOUR
Using EQ to Lead Project Teams 155
7 Project Team Leadership 157
Introduction to Project Team Leadership 157
Communications 159
Conflict Management 167
Inspirational Leadership 174
Additional Considerations for Team Leaders 176
Techniques for Improving Project Team Leadership 185
8 Creating a Positive Team Environment 188
What Makes a Great Project Team 188
How PMs Set the Tone and Direction for the Project 191
The Team Within the Team 199
Techniques for Creating a Positive Team Environment 201
9 Leveraging Emotional Intelligence on Large and
Complex Projects 205
Are You Ready to Lead Large and Complex Projects? 205
Characteristics of Large and Complex Projects 206
Concerns for Large-Scale Project Managers 207
Applying Different Leadership Styles 209
Applying Emotional Intelligence to Virtual Project Teams 218
Emotional Intelligence Techniques for Large and
Complex Projects 222
Epilogue 225
Appendixes 227
A Emotional Tally Sheet 229
B Emotional Intelligence Assessment Checklist 232
C Stakeholder Management Tool 234
D Responsibility Assignment Matrix (RAM) 237
E Emotional Intelligence Movies and Scenes 238
F Magazines and Journals on Emotional Intelligence 240
G Books on Emotional Intelligence 242
H Training Sources for Emotional Intelligence 243
I Emotional Intelligence Web Sites 245
J Emotional Intelligence Assessment Instruments 246
K Results of the 2005 Survey of Emotional Intelligence in PMs 249
Index 257

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