A Survival Guide to Managing Employees from Hell

Handling Idiots, Whiners, Slackers, and Other Workplace Demons

Author: Gini Graham Scott, Ph.D.
Pub Date: 2007
Your Price: $24.95
ISBN: 081447408X
Format: Hardcover

• Overview
• Sample Chapter
• Table of Contents
• Request an Evaluation Copy, INSTRUCTOR ONLY!

Table of Contents

Introduction

Part I: Bad Attitude
1. One Tough Babe
2. A Serious Threat
3. Prima Donna
4. The Arrogant A••Hole
5. Cultural Chasm
6. Negative Nelly or Ned
7. Spilling the Beans

Part II: Incompetent
8. The Impossible Intern
9. Damaged Goods
10. Getting It Wrong
11. Friends Forever
12. Protected by the Big Boss
13. Last to Know

Part III: Personal Issues
14. The Sensitive Soul
15. One Problem After Another
16. Too Much, Too Soon
17. Got Drugs?
18. In the Drink
19. Sick and Tired
20. Scary Employee
21. A Handful of Sex Problems

Part IV: Trust and Honesty
22. Liar, Liar!
23. It’s the Little Things
24. Over a Barrel
25. Con Job
26. Pay or Play
27. A Favor Backfires
28. On the Side

Part V: Communication
29. Communication Breakdown
30. What Are You Talking About?
31. Silence Is Golden
32. Who’s in Charge Here?
33. When the Cat’s Away
34. Putting the Customer First

Part VI: Putting It All Together
35. Bad Employee or Bad Boss?
36. How Bad is Your Employee (or Employees)?
A Self-Assessment Quiz
37. Knowing How to Deal

Appendix: Dealing with Difficult Employees Grid

Index

About the Author

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