The Etiquette Edge

The Unspoken Rules for Business Success

Author: Beverly Langford
Pub Date: 2007
Your Price: $24.95
ISBN: 0814472427
Format: Hardcover

• Overview
• About the Author
• Sample Chapter
• Introduction
• Praise for this book
• Press Release
• Test Your Courtesy Quotient (CQ)
• Table of Contents
• Request an Evaluation Copy, INSTRUCTOR ONLY!

Endorsements for The Etiquette Edge

"In today’s high-speed business climate, we often forget to take the time to build relationships and alliances that can determine the difference between success and failure. This book reminds us of important ground rules for dealing with others effectively in the workplace."—Mike Welch, Senior Vice President, Operations, Arby’s LLC

"To be successful today, we must continually work on keeping the personal touch in our relationships with our associates up and down the organization. This book targets those people who want to take their communication effectiveness to the next level."—Rod Hewitt, Vice President Human Resources, VF Intimates, VF Corporation

"Leadership has become the coin of the organizational realm, and one’s capacity to lead often depends on the ability to forge strong relationships. Beverly Langford equips current and future leaders with the critical communication competence to create credibility and build trust."—Pat MacMillan, CEO, Team Resources, Inc.

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