The Etiquette Edge

The Unspoken Rules for Business Success

Author: Beverly Langford
Pub Date: 2007
Your Price: $24.95
ISBN: 0814472427
Format: Hardcover

• The Etiquette Edge
• About the Author
• Sample Chapter
• Introduction, pp 1-8
• Praise for this book
• Press Release
• Test Your Courtesy Quotient (CQ)
• Table of Contents
• Request an Evaluation Copy, INSTRUCTOR ONLY!

MASTER THE UNSPOKEN RULES OF BUSINESS SUCCESS!

New AMACOM book gives readers indispensable advice on behavior that breeds success in the modern workplace.

Intelligence, ambition and skill can take people a long way toward achieving their career goals—but, no matter where or with whom one works, the factor most essential to success is knowing how to interact with colleagues. In today’s increasingly diverse and changing workplace, good communication, social savvy, and a sense of appropriate behavior are critical skills, and anyone without them will be going nowhere fast.

THE ETIQUETTE EDGE: The Unspoken Rules for Business Success (AMACOM, Paperback) by Beverly Langford offers a clear, commonsense approach to making courtesy, etiquette and respect for others a competitive advantage in the workplace. Rather than dwelling on dry, nitpicky “rules,” the book emphasizes appropriate, effective communication and behavior styles as a means to get ahead. Simply written and containing quizzes, checklists and sidebar examples, the book shows readers how to:

• Recover from a major workplace faux pas
• Handle sensitive e-mail and phone communications
• Make a great impression on bosses, and get along with “enemies”
• Manage confrontations effectively
• Deliver uncomfortable-to-convey information with tact and finesse (including condolences)
• Turn your body language into a communication asset
• Skillfully schmooze your way to success…and much more

With its no-nonsense practical guidelines, The Etiquette Edge gives readers the straight scoop on skillfully negotiating the complex terrain of today’s workplace—and getting ahead!

“In today’s high-speed business climate, we often forget to take the time to build relationships and alliances that can determine the difference between success and failure. This book reminds us of important ground rules for dealing with others effectively in the workplace.”—Mike Welch, Senior Vice President, Operations, Arby’s, LLC

"To be successful today, we must continually work on keeping the personal touch in our relationships with our associates up and down the organization. This book targets those people who want to take their communication effectiveness to the next level."—Rod Hewitt, Vice President Human Resources, VF Intimates, VF Corporation

About the Author:
Beverly Langford is president of LMA Communication, a consulting, training and coaching firm that works with organizations and individuals on strategic communication and message development. She teaches managerial communication at Georgia State University‘s Robinson College of Business. She lives in Atlanta, Georgia.

Search the full text of this book