Table of Contents

Foreword by Clayton M. Christensen ix

Introduction: A Systematic Approach to Growing

Your Human Capital 1
Time for a New Approach 3
Today’s Approach to Human Capital Management 6
Shifting to a New Approach 8
Why This Book Was Written 11

PART 1: DESIGNING THE BLUEPRINT
Chapter 1: A New Source of Competitive Advantage 17
Maintaining Competitive Advantage 18
Competing on Human Capital: What’s It Worth? 20
The Need for a New Paradigm 23
Human Capital Management 24
Executing the Human Capital Strategy 31
The Outcomes of HCS 36
Conclusion 37
Chapter 2: The New Human Capital Strategy 39
The Current State of HR Strategies 40
Building a Human Capital Blueprint 44
The Human Capital Theory 47
The Human Capital Vision 49
Setting the Human Capital Vision 50
Strategic Human Capital Components 51
Plans That Deliver Business Results 55
Determining the Optimal Blueprint for
Your Organization 59
Conclusion 63
Chapter 3: Creating Capabilities to Execute the Blueprint 65
Today’s Human Resources Function 67
Today’s Performance Gap 70
Aligning the HR Structure 76
Fixing HR Systems 85
Shifting Values from the Internal to the External 89
Using HR Skills to Provide Change Leadership 94
Conclusion 99

PART 2: BUILDING THE SYSTEM
Chapter 4: Effective Executive Teams 105
Why Are Executive Teams Important? 107
Building the Executive Team 107
Executive Team Design 108
Improving Executive Team Performance: A Roadmap 119
Conclusion 127
Chapter 5: Leaders Who Deliver Results 128
Leadership Development: The Current State 130
Building Leadership Excellence: A Roadmap 136
Conclusion 157
Chapter 6: Key Position Excellence 160
Key Position Performance: The Current State 162
Key Position Excellence: The Roadmap 172
Conclusion 187
Chapter 7: Improving Workforce Performance 189
Performance Improvement: The Current State 192
Building a High-Performance Organization:
The Roadmap 200

Conclusion 215
Chapter 8: Putting It All Together 219
Step 1: Create Capabilities to Drive Change 220
Step 2: Define Success 226
Step 3: Create an Integrated Improvement Process 229
Conclusion 235
Index 237