Tell Me How I’m Doing

A Fable About the Importance of Giving Feedback

Author: Richard L. Williams, Ph.D.
Pub Date: 2007
Your Price: $24.95
ISBN: 081440832X
Format: Hardcover

• Overview
• Sample Chapter
• Praise for this book
• Table of Contents
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Table of Contents

Preface
Acknowledgments
Chapter 1: The Experiment
Complete This Statement
The Invisible Man

Chapter 2: The Wake-Up Call
Next Class with the Coach
The Feedback Instrument
The Ten Dimensions
Opportunity for Improvement (OFI)
Five Things to Know About Feedback
Trouble Concentrating

Chapter 3: The Feedback Bucket
The Metaphor
Holes in the Bucket
Team Meetings
An Unexpected Question

Chapter 4: Types of Feedback
Next Classroom Session
A Bucket Shot Full of Holes
Three Steps for Scott

Chapter 5: Blinding Flash of the Obvious (BFO) & Food Always Works (FAW)
Manager in the Hallway
The Third Step

Chapter 6: What to Reinforce
Three Steps at Home
The Abused Woman

Chapter 7: Reinforcing the Positive
The Next Training Session
The Targets at SeaWorld
Boys’ Bedrooms
Supportive Feedback Formula

Chapter 8: Corrective Feedback—The Tough One
Two Directions
The Pressure for Profit
This Isn’t Easy
Common Methods of Changing Behavior
Steps of Corrective Feedback
Behavior, Performance, and Results
The Dinner Date
Corrective Feedback with Questions
A Ton of Questions
Problem and Solution Ownership
Assertive Statements to Correct Behavior

Chapter 9: The Challenge Is Making It Happen
Time to Support
Manager in the Hallway
Time to Correct
Graduation
Time for a Vacation

Appendix
Directions for Administration
Feedback Assessment Inventory Instrument
Scoring Part One
Scoring Part Two
Graphing Totals
Interpretation

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