Administrative Assistant’s and Secretary’s Handbook, 2nd edition

Authors: James Stroman, Kevin Wilson and Jennifer Wauson
Pub Date: 2007
Your Price: $24.95
ISBN: 0814407846
Format: Hardcover

• Overview
• Sample Chapter
• Telephone Etiquette Tips
• Press Release
• Table of Contents
• Table of Contents
• Request an Evaluation Copy, INSTRUCTOR ONLY!

Table of Contents

Section One: General Procedures

1. Overview for the New Administrative Assistant
2. Daily Routine
3. Telephone Usage
4. Mail Services and Shipping
5. Travel Arrangement
6. Meetings
7. Keeping Accurate Records

Section Two: Office Equipment and Computers

8. Office Machines
9. Telecommunications Equipment
10. Computer Hardware
11. Computer Software
12. Database Management
13. Computer Networking
14. E-mail
15. Using the Internet
16. Spreadsheet Software
17. Data Security
18. Keyboarding Skills
19. Word Processing
20. Desktop Publishing
21. Multimedia and Presentation Software
22. Office Ergonomics
23. Glossary of Computer Terms

Section Three: Business Documents

24. The Business Letter
25. Other Written Communications
26. Forms of Address
27. Legal Documents and Terms


Section Four: Language Usage

28. Grammar
29. Language Usage and Style
30. Common English Usage Problems
31. Spelling
32. Pronunciation
33. Punctuation
34. Numerals
35. Bookeeping and Accounting
36. Business Taxes
37. Banking
38. Special Business and Financial Information for the Small Business Administrative Assistant
39. Weights and Measures
40. Your Future

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