Administrative Assistant’s and Secretary’s Handbook, 2nd edition

Author: James Stroman, Kevin Wilson and Jennifer Wauson
Pub Date: 2007
Your Price: $24.95
ISBN: 0814407846
Format: Hardcover

• Administrative Assistant’s and Secretary’s Handbook, 2nd edition
• Sample Chapter: Anatomy of a Meeting
• Telephone Etiquette Tips
• Press Release
• Table of Contents
• Web Sites for Administrative Assistants
• Request an Evaluation Copy, INSTRUCTOR ONLY!

The Key to Becoming an Indispensable Administrative Assistant

AMACOM’s classic on-the-job reference has been fully updated to help a new generation of office support professionals excel.

Organizations in every industry and sector depend on their administrative assistants to keep things running smoothly. But without proper information and resources at their disposal, even talented assistants can have trouble keeping a busy and unpredictable workplace under control.

The Second Edition of ADMINISTRATIVE ASSISTANT’S AND SECRETARY’S HANDBOOK (AMACOM) is a one-volume treasure trove of practical tips, accessible instructions, and invaluable tools for administrative professionals who take their responsibilities seriously and want to make an immediate and positive impact in their jobs. The most authoritative guide on the market, the new edition of the Handbook includes 10 completely new chapters and up-to-the minute information reflecting changes in technology, business practices and workplace culture.

This jam-packed book contains virtually every piece of on-the-job information an assistant could ever need, covering topics as diverse as:

Telecommunications usage—Internet and email issues—Computer and operating systems—Business software including word processing, databases, presentations and spreadsheets—Data security—Banking, bookkeeping and accounting—Legal documents and terms—Business letters and other written communications—Grammar, usage, punctuation and pronunciation—Using and maintaining office machines—and much more.

Plus, there’s a special section on business and financial information for the small-business assistant or secretary, and a wealth of tips and strategies all administrative professionals can use to make themselves more valuable to current and future employers and lay the groundwork for more rewarding and lucrative administrative careers.

James Stroman (Dallas, TX) has served as a private professional secretary, administrative assistant and executive assistant in a wide range of industrial, government and military settings. He is the author of Secretary’s Manual and has also written several cookbooks. Kevin Wilson (Acworth, GA) is an instructional designer and Vice President of Videologies, Inc., a company that produces training programs for Fortune 500 companies. Jennifer Wauson (Acworth, GA) is President of Videologies, Inc., and has produced award-winning training programs for IBM, Sony, Chevron, Compaq and many other companies.

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