Frequently Asked Questions
- Book Orders and Shipping Information
- Book Returns and Cancellations
- Online Ordering for Books
- Customer Service Questions
Book Orders and Shipping Information:
Q. Can you ship my order to a PO box?
A. No. Our standard shipping is Federal Express Ground Service and must have a physical address.
Q. What are shipping charges for Federal Express
Ground Service?
A. The fee schedule for shipping and handling in U.S.:
| $25.00–$50.00 | $4.75 |
| $50.01–$75.00 | $5.75 |
| $75.01–$100.00 | $6.75 |
| $100.01–$150.00 | $10.75 |
| $150.01–$250.00 | $12.75 |
| $250.01 and over | 5% of order |
Shipping Charges Higher for AK, HI, and PR |
|
Shipping and handling fees will be added as well as applicable tax.
Q. Can my order be shipped in any other way than by ground service?
A. Yes. We offer first-, second-, and third-day delivery.
Please call 800-250-5308 to place rush orders.
Q. How long will it take to receive my order?
A. Orders within the continental United States should be received within 4–6 business days. For other orders, please allow 7–10 business days.
Q. Can I track my order online?
A. No. To track your order, please call customer service at 800-250-5308.
Book Returns and Cancellations
Q. What is your return policy?
A. You have 30 days to return an order if you are not happy with it.
A. American Management Association
Returns Section
600 AMA Way
Saranac Lake, NY 12983
Online Ordering for Books
Q. Is your site secure?
A. Yes. It is secure.
Q. Can I purchase non-AMACOM books via your Website?
A. The AMA Website only offers books published by AMACOM, AMA’s book publishing division. Should you wish help in ordering other business titles you may call AMA’s New York Bookstore at: 212-903-8060.
Customer Service Questions
Q. Will AMA rent or sell my information?
A. While AMA does rent its customers’ names to selected offers, we will be happy to exclude your name from our list-rental agreements. To have your name excluded from all list rentals, contact customer service at: 800-262-9699 or e-mail: customerservice@amanet.org.
Q. How can I get in touch with an author?
A. If you would like to contact an AMACOM author for publicity or program purposes, please call Irene Majuk at 212-903-8087 or e-mail: imajuk@amanet.org
If you would like to contact an AMACOM author for editorial or other reasons, please call Janet Pagano at 212-903-8089 or e-mail: jpagano@amanet.org.
Q. Can I cancel an order once it is placed?
A. Yes. Please call customer service at 800-250-5308 or e-mail pubservice@amanet.org to cancel your order.
Q. Can I order old or out-of-print titles?
A. We do not carry any out-of-print titles. If you have an out-of-print book, and would like permission to copy from it, you can contact our Rights Department at: 212-903-8103 or e-mail: pubsrgts@amanet.org. Libraries or Websites, such as AMAZON.com, are good places to search for out-of-print titles.
Q. I don’t live in the state where you are located, why do I have to pay state tax?
A. American Management Association runs seminars and conducts business in a number of states, giving us “nexus” or a legal tax presence, in a number of locations. Consequently, we are obligated to collect state taxes for every state except the following: Delaware, Mississippi, Montana, New Hampshire, New Mexico, New York, Oregon and South Carolina.
If you have other questions, you can reach AMACOM customer service by:
Phone: 800-250-5308
Fax: 518-891-2372
E-mail Address: pubs_cust_serv@amanet.org