Request a Catalog.

How to Say “No” at Work and Still Keep Your Job

Saying “no” at work might seem like a career killer.
Recording Date: April 24, 2007
Price: Free

Attending this Webcast is free. Registration is required.
Sign-up for your Free MyAMA account now or call 1-800-262-9699.


Despite crushing schedules, are you like most of us who take on additional assignments, accept projects that we know we can’t handle properly, and feel like we need to be available to everybody?

Learning to say “no” effectively and at the appropriate times, is a critical skill that can move your career forward and build your professional credibility.

What You Will Learn

This Webcast provides tips and techniques to deliver your negative message clearly, succinctly, and calmly (inside and out!) with and without using the actual word "no."  Topics to be covered include:
  • 20 different ways to say "no"
  • 5 steps to assert yourself and mean what you say
  • Proven ways to say "no"—with and without the word "no"
  • Saving face and saying "no" after you said "yes" to a boss' request
  • How to say "no" when:
    — requested to work overtime—again or at the last minute
    — you have previous plans
    — you are told you are the perfect/best person for the task 
    — you are juggling multiple priorities or a heavy workload
    — you are asked by peers for assistance

Special Content for Administrative Professionals

In addition to the archived Webcast, we have provided a targeted specifically to the needs of administrative professionals.

About the Presenters

Donna M. Festa-Zereconski Donna M. Festa-Zereconski, founder and president of Richmond Consulting Group, Inc., is a human resources specialist in the field of professional development. She has extensive experience in designing and facilitating professional and management development programs in a variety of service-oriented industries at all employee levels. Her areas of expertise include interpersonal skills, management development, communication skills, and employee productivity. She is a course leader for American Management Association and professional development facilitator for Kaplan K12 Learning Services in New York and New Jersey.


Technical Requirements

To fully participate in this electronic, interactive and live session, please check your system (or ask your IT department) to ensure it meets the following requirements:

Supported OS, Browser and Additional Requirements

Microsoft® Windows® 98 SE, 2000, XP, Windows VistaTM Home Basic, Home Premium, Ultimate, Business, or Enterprise (32-bit or 64-bit editions)

  • Internet Explorer 5.0 or higher
  • Netscape Navigator 7.1
  • AOL 9
  • Mozilla Firefox 1.5 or higher

Macintosh (OS X 10.2, 10.3, 10.4)

  • Safari 1.1 or higher
  • Mozilla Firefox 1.5 or higher


  • Mozilla Firefox 1.5 or higher


  • Mozilla 1.7 or higher

Additional Requirements:

  • Macromedia Flash Player 8 or higher
  • Macromedia Flash Player 9 or higher for Linux and Solaris
  • Minimum bandwidth requirement is 56 kb/sec

Important tip - Please allow 15 minutes prior to joining a session to conduct your set-up and testing! Dial-up connectors - please allow more time.