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Customer Ratings and Reviews

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Melanie M.

Duffy Sullivan was a great trainer who truly cared about the professional development of each of the students in the class. While this is a standard course, it felt like we were getting a customized and personal learning experience tailored to our own unique needs and challenges.

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Mark G.

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Daniel V.

very hands on course with full participation required, very useful models and personal tools to utilize. Dian is a captivating instructor.

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Melissa R.

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Noel B.

I have taken ISM and AMA classroom seminars before and by far this was the best class I have been in. Very informative and the interaction was well planned out. Dian was an excellent instructor, and kept the pace at a rate I felt I was able to keep up with fairly easy.

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Robert M.

The instructor did an excellent job teaching this material and keeping the participants interested and engaged. I learned a lot about my own communication style from this course, and I plan to incorporate the Assertive / Responsive model into my communication style going forward.


Preferred Member Pricing

Choose the AMA Membership plan that’s right for you and take advantage of its many exclusive benefits including Preferred Member Pricing on all AMA Seminars–at least 10% savings.

Preferred Member Pricing makes it possible for you or your entire organization to benefit from AMA’s world-class training.