The moment I entered the San Francisco AMA office, I received a very warm welcome and overview of the facility, that has a fully stocked professional development library! The professionals who attended this course were personally driven to improve their speaking and presentation technique; this made for a very positive environment for learning and sharing/receiving feedback from each other. Our instructor is very pationate! Through her experience and knowledge of the subject, she is very effective in delivering the material, and especially in her feedback on specific techniques we can improve on, or add. Her enthusiasm and encouragment allowed for me to let my guard down and focus on what I wanted to get out of the class. I am happy to say that I am applying the skills I learned and practiced from this class, and will attend addtional classes in the future!