The seminar was an effective basic overview course for understanding communications and providing rudimentary relationship building concepts and tools. Many participants, myself included, were surprised that the content was a basic overview of simple tools most of us had been exposed to and learned in other courses.
The Title and Overview of the course did not indicate that this was an overview or survey course on the subject. In fact, we were expecting "New Techniques for Results-oriented Communication" as the Title of the course indicated. This was not as "advertised."
The instructor was very good and tried to add content to meet the desires of the participants for new and/or more relevant material.