Good guidance.

This was a wonderful class! Scott might be the best instructor/presenter I have ever seen. I now have some great tools that I can take back with me and start applying today. This would be a great class for anyone looking to improve how they communicate.

Scott was an excellent course leader. He taught me a number of tools to effectively communicate with diplomacy, tact, and credibility that I can use going into the future. The Insight Personal Survey was very helpful in giving me personal insight about myself. It outlined my inherent communication style and how I could "flex" my style to effectively communicate with others having similar or different styles.

The instructor was excellent and provided some really good tools and tips throughout the 2 days.

Great to not have to view old movie clips from 1970 as examples of real life situations. Trainer was very personable to my needs and gave very good feedback on issues that pertained to each trainee.

Excellent format; impressed by the technology. Dr. Elaine is fabulous, I will look for future seminars where she is involved.

i enjoyed it very much. found it very informative.
lots of helpful guidelines.
interaction and practicing skills with others most helpful.
i am excited to start honing some new skills.
thank you !

Great information. Should have been 3 days to ensure in-depth coverage of material - 2 days felt rushed.

Also, for $2,000 - it would have been nice to provide lunch and snacks.

Class was informative and the exercises were a good mix by changing partners and groups and tables on the second day. Really enjoyed the class and have been introducing the learnings in my day to day work since.

The most important skill I learned is to listen to understand and not to react!

This seminar was very insightful on the verbal aspects of your career. All too often we stress the importance of communication just to have our work areas fall short in this regard. This seminar succeeds at offering tangibility to the often misunderstood dimensions of communication and helping you learn communication styles and techniques that can either help your image or give you a competitive advantage in the work place.

Very well organized and facilitated. Top Notch presenter.

The seminar was awesome. Very informative. It provided many tools that can assist with day to day encounters.

Barbra was great. I love when she talks about student's personal situations and experiences. It provides more insight for me than much of the course exercises.

The content and materials provided were thorough, complete and useful.
The instructor was knowledgeable and organized.
The meeting facilitator was very professional.
The meeting site was acceptable and they were very friendly and accomodating.
I would recommend the seminar to others.

I was very impressed with the instructor and would absolutely take a class again if she were the instructor. Went in not knowing what to expect and came away with tools that I will find handy in my day to day business life.

A very imformative seminar . Our teacher Scott helped us get past defensiveness. Because of the name of the course I went in with an open mind but naturally defensive. That lasted a few minutes at the very begining of the 1st day. I wanted very much to learn about myself & why so many in my family ( my Parents, Wife , Children, GrandChildrern, My Sisters, Brother in law) & so many of the people that I've worked with for nearly 20 years were so worried about me.
I understand it now thanks to Mr. Scott & the seminar that my company invested so much money in me. I am using my book & doing my best to resstore my image, by using the skills that I've been taught.
I spoke to friend about my experience , he's in the same place I was in for the past 2 years. I work with him , his name is Larry my close friend, co worker & counterpart. I would like to see him get a chance for the same seminar, he cares about what he does like me. I will do better each day to be an improving communicator & effective listener. Again thank you, Eddie.

Bobby was an excellent instructor. He not only was very qualified to present the material, he was very enthusiastic about the content as well. Very well done!

I was pleased with the presenter. A very knowledgeable man who presented the material in a comprehensive manner. AMA is to be commended for providing suitable amenities. My rating for the presenter was excellent but my ratings for the classroom setting is poor. The few AMA seminars I've attended lack enthusiasm. The visuals are very old and everything is written on a flip chart. The traditional meeting style and elementary classroom setup is unappealing. The table rotation throughout the seminar is similar to musical chairs. The content of the material is very applicable but is lost in the milieu. It's like eating a wonderfully prepared meal in a locker room - the food is great but the ambience is like, seriously? I'm not cynical, but I think changing the style could enhance your attendance rate. I suggest: 1) during registration, have each person submit 3 concerns they'd like addressed at the seminar. 2) The presenter should determine which 3 concerns satisfy all attendees and build the presentation accordingly. The literature you distribute will cover concerns not addressed in the classroom. 3) Before lunch, give each table group a scenario pertaining to that day's discussion to role-play at the end of the session. Give about an hour before the end of the day to allow for role-playing and discussion. Briefly, recap the next day. People need time to marinate information and the presenter need to know they got the point. In my business experiences, people tend to re

Really enjoyed the seminar. It was very insightful. It provided me with a better understanding of the various communication components, and helped improve my listening skills. These two things, although only a portion of the 2 day seminar, were by themselves worth attending!

It was a lovely seminar and a good experience interacting with people from different sectors. As i prepared for the seminar i thought there was a single formula for communicating with Tact, Diplomacy and Credibility but after the two day intensive seminar, i realised tact has no formula. It is about emotional management as we interact with people and one has to make a conscious to be and remain credible and Diplomatic.

It is a great way to learn

The class provided a combination of information that I already knew but was either not practicing or had moved to the background with new information, ideas and techniques that I could use not only at work but in all of my home and socialcommunication. Knowing about styles and "flexing" opens up opportunities that might not otherwise exist in stalemated discussion and knowing about and now having strategies to control (or mitigate) "amygdala hijack" will be worth their weight in gold once implemented. Another AMA gem! Thanks and kudos to trainer, Laurie , for her presentation, insights and ideas.

Overall the topics were a refresher for me, but I was pleasantly surprised by this training seminar and learned new, effective ways to implement different tools. The leader, Kate, was a wonderful facilitator, who really connected with the group immediately. Subsequently the entire group really connected in a way I have not experienced in other courses. There was an amazing sharing of experiences and constructive feedback during role plays and discussion of related issues.
Kate kept us on track, but also allowed the group flexibility to tailor the agenda to our needs based on our input. I found this seminar to be value-added and was able to successfully implement new techniques the next day.

Thank you,
Joanna Ferrero

I already completed a hard copy of the rating form and wrote quite a few complimentary statements. Please refer to that. The course and the instructor were fantastic.

The value for me in taking a course is to come away feeling like I actually learned something vs just taking up space while I'm being lectured. We actually did learn! We had a teacher in Carolyn who set the course ground rules, fostered participation, and set up situational scrips relating to the topic at hand. Because of the cultural diversity and subject experience that linked the class, I came away with an appreciation for the new material I just learned and how it could be applied.

This seminar is great for anyone looking to build on communication skills. We covered all the course topics. The learning environment was good for exchanging lessons learned and picking up new techniques. Thanks!

I would like to see a seminar geared toward Federal managers. We have the complication of unions to deal with which is typically not an issue in the private sector.

The course was great. What I liked about it was learning about the different styles involved and how you would talk to someone using a different style. I do think, however, that it is difficult for me to take this class in isolation from others with whom I work. It would be of great value as a team-building exercise, especially when one works in an open environment as I do. And I wish it was a little longer so that we would have had time to delve more into electronic media. Pat is an excellent teacher. He is very respectful of all attendees and presented the topics in a way in which we could all relate. It is obvious that he loves what he does by the energy and enthusiasm that he brought to the class.