Dianne was a great instructor. Informative and fun... kept my attention.
I was glad to walk in and see the Instructor from my previous AMA class. She is a wonderful course leader, the materials are very useful and I learned a lot. I love the interactive exercises.
This was a lot of information condensed in the time allowed. It maybe more helpful to do this class in two parts rather than the extensive down load of information provided. It is blurry.
Very good, well explained course.
I found the course to be very helpful in the areas of development I was seeking.
Rob was terrific There are many take awYs from the seminar which will help me stop and think before reacting
I love that I was not bored and that Dr Carole was knowledgeable on what she was teaching. I am signing up for her next class when I get approval. Role playing was the key for me.
Very well thought out. Facilitator did a great job keeping the training informative and interesting.
There seemed to be a significant disconnect between the presented flip-charts and the course modules book. From my perception, as a trained trainer, there needs to be a follow-along between the course material and what the presenter is presenting. I think we referred to the course material maybe three or four occasions during the whole course. I was confused about the lack of use of the course case studies and reliance on the presenter's own experience. There were a number of examples that I was uncomfortable with as they shared too much details of the presenter's private life. Whilst he got the point across, the course material seemed superfluous.
The facilitator was very organized and very knowledgeable about the content.
The instructor was effective as provided great insight and a personal touch.
Great engagement and application of the tools and techniques that improve diplomacy, tact, and credibility. Very happy with the course and looking forward to applying and continuing to grow my new skillset.
Outstanding trainer! Valuable training materials.
It was a very good course.
Information and exercises were very good. I will spend some time organizing my approach to improving a poor relationship with a co-worker. I only wish there was more time to share the background of the relationship so that I could gain more insight into understanding and improving the situation. It may also have helped me understand how I can manage the poor management I am experiencing.
Used every minute of time to deliver valuable information.
BEST CLASS I HAVE EVER ATTENDED! I received hands-on, valuable information that I can actually use at my job. Our instructor Laura was extremely knowledgeable and inspiring. I HIGHLY recommend this class and will be recommending it to my co-workers and business contacts..
Well structured and very interactive
The whole experience was great. The instructor, the information, the facility were all top level.
A psycho-analytical approach to communication can be cumbersome and offputting and feel manipulative and inauthentic. Kate enthisiastically guided us through the program with .skill, grace,and credibility. I came away with a deeper understandingof the dynamics of communication and some new tools to better communicate. A very refreshing and positive experience!
The content was very informative. I will make sure to use these skills in the future for both work and personal situations. The instructor was fantastic!
Taught me to think more critically about my communication skills.
James gave us the foundation and the ley concepts to wrap what the communication styles are about. His candor and openness led us to find many "aha" moments :). I love his class and will definitely recommend him to other peers.
An excellent source of information and a great chance to connect with people that have similar experience.
The class was very helpful and full of information.
The class was well put together. This is one of the most effective class leaders that I have worked with through AMA.
Small group setting was great. Materials were excellent. Felt it could have maybe been a 1/2 day less.
I was quite pleased with this course. The instructor made everyone feel at ease and I found myself comfortable with my course mates as well as with myself. I know that I will take the principles taught and put them into action.
Pamela was great
While I was focused on certain elements coming into the seminar, this seminar opened me up to other facets of communication I never really thought about. I would recommend this to any individual with concerns about their communication skills.
Excellent instructor! Very knowledgeable, stayed on point, answered all my questions. I feel that my time spent over the two days was well spent. I definitely absorbed some life changing information.
Instructor was really challenging and I definitely feel like I learned what I came to learn!
Ron did an excellent job of conveying his concepts while keeping the class engaged with multiple visuals, participation, and interaction with our classmates. He referred back to his core concepts many many times to reinforce them in our brains.
There is so much information shared this should be a 3 day class in order for students to really absorb it and have time to put it into practice. Otherwise, I would have scored it a 5.
very good skills form the trainer
Great training! The instructor was phenomenal, Laura covered all topics of concern.
Surprised the course was very interactive for an online course. Enjoyable and informative training. I would recommend to others.
Good material and a great facilitator..
This course REALLY hit home and provided many new tools to utilize through the remainder of my career. Wish I could have taken it in my 20's!
Great class - I learned several new approaches to help in my communication.
This training was quite beneficial and I anticipate using the skills that I learned that in the very near future.
Mike and Pina were a great team..the class was amazing..loved the interaction although it was a webminar !
Mike was very engaging. He was professional and fun.
The instructor spent far too much time talking about himself and personal anecdotes, rather than bringing in stories and anecdotes from real-world. He was repetitive and redundant. The material was remedial. The entire webinar could have been boiled down to 4 hours, had it been handled better.
Luanne is such an engaging speaker. She helped us to bond and learn from one another.
Luanne presented from her heart. She shared her experience which added to the learning.
It was okay. The course was too involved and saddled with improvised modules that contained way too many processes and techniques riddled with specially-developed buzzwords and acronyms. To me, I wasn't there to discuss the psychology of human behavior, diagrams and to take yet another personality test. The trainer introduced material not in the training book, which while good, left the class wondering where we were in seminar. Example. We were still in Module 1 after lunch the first day. On day two, we skipped through the remaining modules 'ad nausium' in an abbreviated and truncated manner. I would estimate over 80% of the exercises were not completed in the class handbook. I left the class without feeling I was much better equipped to communicate diplomatically, tactfully or credibly. I left with a partially-filled toolkit of theoretical techniques that rely on me having to analyze everyone with whom I will communicate in the future individually. The course was overly complicated and did not fulfill the level of my expectations.
High energy, very knowledgeable professional. Well organized and interactive seminar.
This seminar was great. I like how we all had the opportunity to interact.
Diana is very personable and competent Instructor
It was inspiring and enlightening. When I left I felt empowered to make changes.
Given our broad range of education and work backgrounds, topics and scenarios were relevant to the attendees.
The course has helped me to better understand the type of personalities around me and to shape accordingly my message to reach my goals and a succesfull outcome via optimum communication
Parking was a bit overpriced even with the coupon provided by AMA.
The instructor is very patient and take her time to explained to every students.
Good material and presenter
"How to Communicate with Diplomacy, Tact and Credibility" was the best seminar course I have ever taken. The AMA instructor adjusted to the needs of the participants. I learned so much from the people in the course with me. We are all connected now and have a group of people to refer too. I would highly recommend taking a course with American Management Association. I can not wait for my next one.
The BEST course that I have taken at AMA! Packed with practical tips and tools, dynamic, wealth of useful information!
Laura was quite knowledgeable and had an easy, humorous style. Using real life examples, she provided solutions and tips that could be immediately implemented.
Loved the instructor. She was amazing. I would take a course with her again.
Great atmosphere and content provided by Instructor
Instructor was good overall but there was too much reliance on exercises that were only for the breakout teams and there was not good "linkage" when we came back together to really get any benefit from our breakout sessions. I found the exercises just with the small teams, with no instructor participation to not be beneficial.
Stewart and Matt combined was a great team and help to make this class very easy to enjoy! I was able to walk away with some great tips and tools to be successful in my current role.
I learn something new and interesting lessons from AMA training session. Thank you for providing me such a strong foundation for me to continue in my career in a service orient industry.
The presenter's excessive use of "um..." was incredibly distracting, particularly for a communication course. I felt the pace was too slow.
I thought this was an excellent course. The material covered was relevant and very helpful. The instructor was extremely knowledgeable on the subject matter and the pace of the course was lively, energetic and engaging.
This was an excellent course where "lessons learned" can be used beyond your work environment Laura kept the class very engaged. Excellent presentationOne suggestion for the company: Perhaps, at some point asking attendees if they would provide their email for future correspondence from/by the attendees. Or, remind the attendees, prior to coming to the course, to bring their business cards
The teacher was fantastic. Well worth the price.
Loved all the interactions and learned some much about the styles of communcations of others and how to approach them with credibility and tact. Laura was excellent and high energy instructor!! Definitely recommend this workshop to my colleagues.
This was a very good course.
lot of energy shared with the class and very intense.
Whenever Deb was asked a question she was ready with a quick intelligent answer. The class size was just right for all to participate.
Stewart the instructor was very knowledgeable and great at understanding. I learned a lot of this course and would recommend it to others in my organization.
Great course and outstanding facilitators
I really enjoyed this class and it helped me learn a lot about myself.
Great instructor! Really helped explain the concepts and made it easy to understand.
I really enjoyed this training. I think everyone should have to take this course as it can help you in so many ways. Stewart was a great instructor, really enjoyed him.
It was a great class. Stewart was a very knowledgable and engaging instructor. I liked the interaction and breakout activities. I learned a lot from the class.
Stewart is a wonderful instructor and I cannot give him enough praise. Thank You Stewart!!!
Really valuable information! This course provided a plethora of information and the instructor was GREAT! There were no judgments if people were uncomfortable sharing, and all participation was received very well.
Interesting group of participants. Must be challenging for a facilitator when many appear to have been "sent" there vs. wanting to be there. My suggestion is a little more "what is your role in it" type conversations could occur as it appeared many people like playing the victim.
Deborah was an effective and successful instructor. She was clear and concise. I hope to employ the training successfully very soon.
I enjoyed this course very much. The lively, interactive classroom setting was helpful, and Marcia is a dynamic instructor! It helped me understand my communication style and I receive good pointers that I believe I can use in my workplace and other settings to communicate with others.
Instructor (Marcia Thompson) was fantastic! She was knowledgeable about the material presented, shared personal experiences that tied in with modules, gave everyone an opportunity to participate, and truly listened to our individual stories.
The class was great. Marcia shared multiple tools to help us communicate with diplomacy, tact and credibility. I believe the break out sessions with fellow classmates really strengthened our use of these new tools.
Instructor was good, I valued how he was able to keep everyone engaged and participating in the class.
Very informative and presents a great perspective of learning that I can bring into my performance at work.
Carrie Ann B.
It was very eye opening to learn that what you think about and have no intention of verbalizing can still impact what you do choose to communicate.
Excellent facilitation by