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Responding to Conflict: Strategies for Improved Communication

Seminar #2115 Classroom

Gain essential conflict management skills so that conflict won’t manage you!


Conflict is all around us, especially during tough business periods where resources are tight and tempers are shorter—but most people lack basic conflict management skills. Rather than react to conflict on a purely emotional level, learn to manage disputes and disagreements positively and proactively.

Conflict management training will teach you to recognize the causes of interpersonal conflict. Become aware of your emotional triggers to prevent explosive situations. Learn new strategies of conflict management that will improve your communication performance, and ultimately increase the success of your business initiatives.
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Schedule

  • [3] days
  • [3] days - $2,345 Non Members
  • [3] days - $2,095 AMA Members
  • [3] days - $1,794 GSA

Credits

1.8 CEU /18 PDU

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Schedule

We have 15 scheduled sessions located nationwide starting between 2/29/2012 - 11/5/2012

Date Location Duration Attendees  
Feb 29, 2012 - Mar 2, 2012 Arlington/Washington DC, DC 3 Days
Mar 19, 2012 - Mar 21, 2012 San Francisco, CA 3 Days
Apr 9, 2012 - Apr 11, 2012 New York, NY 3 Days
Apr 23, 2012 - Apr 25, 2012 Atlanta, GA 3 Days
Apr 30, 2012 - May 2, 2012 San Diego, CA 3 Days
May 7, 2012 - May 9, 2012 Chicago, IL 3 Days
Jun 6, 2012 - Jun 8, 2012 New York, NY 3 Days
Jun 18, 2012 - Jun 20, 2012 Arlington/Washington DC, DC 3 Days
Jul 16, 2012 - Jul 18, 2012 San Francisco, CA 3 Days
Aug 15, 2012 - Aug 17, 2012 New York, NY 3 Days
Sep 17, 2012 - Sep 19, 2012 Arlington/Washington DC, DC 3 Days
Sep 19, 2012 - Sep 21, 2012 Boston, MA 3 Days
Oct 3, 2012 - Oct 5, 2012 New York, NY 3 Days
Oct 22, 2012 - Oct 24, 2012 Atlanta, GA 3 Days
Nov 5, 2012 - Nov 7, 2012 Chicago, IL 3 Days
Registering more than 4  people, please call 1-877-566-9441.

How You Will Benefit

  • Gain a new understanding of conflict
  • Understand your own conflict patterns
  • Improve your listening and communication skills
  • Learn to "read" conflicts by developing a "conflict map"
  • Practice effective methods of intervention and conflict management

What You Will Cover

Developing Conflict Awareness
  • Conflict vs. disagreement
  • The five stages of conflict development
  • Barriers to conflict management

Responding to Conflict

  • Identify and understand your own conflict behavior
  • Apply active listening skills for conflict management

Different Approaches to Conflict Management

  • The 5-step “conflict map”
  • What conflict management strategy is right for you?
  • Content vs. relationship conflicts
  • When not to ask why

Conflict Management Strategies

  • The 4 Cs: competence, credibility, care, communication
  • How to reinstate trust
  • How to become solution-focused not problem-focused
  • Moving Beyond Conflict
  • Difficult people vs. difficult behavior
  • Asserting yourself
  • Coping with resistance
  • Saying “no” assertively

Mapping the Conflict

  • Conflict management mapping in five steps, from positions to solutions
  • Explore a conflict from various viewpoints
  • Determine common ground in a conflict
  • Generate and implement goal-oriented alternatives

Trust in Minimizing Conflict

  • Learn key conflict management fundamentals for building trust
  • Discover how trust is lost and how it’s reestablished
  • Develop win-win solutions: interests vs. positions

Dealing with Difficult Behavior

  • Differentiate between difficult people and difficult behavior
  • Discover a 2-step process for handling passive and aggressive behaviors
  • Learn to create a viable alternative to group conflict

Thunderstorms

  • Address your own “thunderstorms” (emotionally explosive tense conflicts)
  • Apply appropriate conflict management strategies through role-plays

Extended Seminar Outline

Who Should Attend

Business professionals who want to expand their conflict management skills, understand their own emotions and behaviors when addressing conflict and find productive ways to manage conflict.
 

Additional Information

Ways to Register

 
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* Note: Not applicable are Global Knowledge courses and webinars offered by AMA. Premium Annual Pass fees are nonrefundable, regardless of attendance. If left entirely unused, the pass will expire twelve months from the purchase date. It's intended for the person designated on the pass and may not be sold, transfered or assigned in any manner.



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3 Seminars for $4,995

Making your training dollars go further by sending as many as three people to AMA Seminars in a six-month period. This offer is applicable to all U.S. Classroom and Live Online Seminars with a member price of $2,395 or less, or nonmember price of $2,645 or less. Past purchases and other promotional offers are excluded. Prices are subject to change without notice.

Call 1-877-566-9441 and mention code LA3Y for additional questions and to register.

 

 

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Our seminar leaders add value to every course not only through their practical, action-oriented presentations-but also through the expert advice they offer and the opportunities throughout the seminar session for the one-on-one mentoring critical to effective learning.

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Q: Do federal government employees receive GSA pricing in seminars?
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