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ITIL® Foundation

Seminar #72975 Classroom
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Learn the process improvements, benefits, and challenges of ITIL…and get your ITIL Expert certification in the process!

In this exciting and dynamic seminar, you will learn how to manage your IT services so that they meet, and exceed business expectations. This course implements a “case study” approach—giving you practical, hands-on experience while you learn the core disciplines of ITIL best practices. After finishing this course, you’ll be well positioned to successfully complete the associated ITIL exam required for entry into the future ITIL intermediate-level training courses.

ITIL covers five core disciplines:

  • Service Strategy
  • Service Design
  • Service Transition
  • Service Operations
  • Continual Service Improvement

These disciplines represent the service lifecycle—a process which bridges the gap between business and IT services. With an understanding of these core disciplines, you will be able to demonstrate the business value and ROI of IT to business…and solve specific operational needs in the process.

This seminar includes handouts, practice sessions, quizzes, exam strategies, and test-taking tips—all of which will serve as great reference points once the class is completed. . The one-hour ITIL Foundation exam will be offered on the last day of class at 3:30 PM.

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Schedule

  • [3] days - $2,395

Credits

18 PDU

Download Our Course Info Packet Today
The course packet will provide all curriculum information necessary to demonstrate the value of the program.

Schedule

We have 47 scheduled sessions located nationwide starting between 8/4/2014 - 12/15/2014

Date Location Duration Attendees  
Aug 4, 2014 - Aug 6, 2014 Morristown, NJ 3 Days
Aug 4, 2014 - Aug 6, 2014 Arlington/Washington DC, VA 3 Days
Aug 11, 2014 - Aug 13, 2014 Atlanta, GA 3 Days
Aug 11, 2014 - Aug 13, 2014 New York, NY 3 Days
Aug 18, 2014 - Aug 20, 2014 Cary, NC 3 Days
Aug 25, 2014 - Aug 27, 2014 Herndon, VA 3 Days
Aug 25, 2014 - Aug 27, 2014 King of Prussia, PA 3 Days
Aug 25, 2014 - Aug 27, 2014 Kirkland, WA 3 Days
Sep 3, 2014 - Sep 5, 2014 Burlington, MA 3 Days
Sep 3, 2014 - Sep 5, 2014 Arlington/Washington DC, VA 3 Days
Sep 8, 2014 - Sep 10, 2014 Atlanta, GA 3 Days
Sep 8, 2014 - Sep 10, 2014 Morristown, NJ 3 Days
Sep 15, 2014 - Sep 17, 2014 Schaumburg, IL 3 Days
Sep 15, 2014 - Sep 17, 2014 Santa Clara, CA 3 Days
Sep 22, 2014 - Sep 24, 2014 Columbia, MD 3 Days
Sep 22, 2014 - Sep 24, 2014 Denver, CO 3 Days
Sep 22, 2014 - Sep 24, 2014 El Segundo, CA 3 Days
Sep 29, 2014 - Oct 1, 2014 St Louis Park, MN 3 Days
Sep 29, 2014 - Oct 1, 2014 San Francisco, CA 3 Days
Oct 6, 2014 - Oct 8, 2014 Irving, TX 3 Days
Oct 6, 2014 - Oct 8, 2014 Arlington/Washington DC, VA 3 Days
Oct 13, 2014 - Oct 15, 2014 Houston, TX 3 Days
Oct 13, 2014 - Oct 15, 2014 Cary, NC 3 Days
Oct 20, 2014 - Oct 22, 2014 New York, NY 3 Days
Oct 20, 2014 - Oct 22, 2014 Sacramento, CA 3 Days
Oct 20, 2014 - Oct 22, 2014 Arlington/Washington DC, VA 3 Days
Oct 27, 2014 - Oct 29, 2014 Schaumburg, IL 3 Days
Oct 27, 2014 - Oct 29, 2014 ORLANDO, FL 3 Days
Nov 3, 2014 - Nov 5, 2014 Atlanta, GA 3 Days
Nov 3, 2014 - Nov 5, 2014 Columbia, MD 3 Days
Nov 3, 2014 - Nov 5, 2014 Columbus, OH 3 Days
Nov 10, 2014 - Nov 12, 2014 Edison, NJ 3 Days
Nov 10, 2014 - Nov 12, 2014 El Segundo, CA 3 Days
Nov 10, 2014 - Nov 12, 2014 Arlington/Washington DC, VA 3 Days
Nov 17, 2014 - Nov 19, 2014 Morristown, NJ 3 Days
Nov 17, 2014 - Nov 19, 2014 Phoenix, AZ 3 Days
Nov 24, 2014 - Nov 26, 2014 Santa Clara, CA 3 Days
Nov 24, 2014 - Nov 26, 2014 Herndon, VA 3 Days
Dec 1, 2014 - Dec 3, 2014 Burlington, MA 3 Days
Dec 1, 2014 - Dec 3, 2014 New York, NY 3 Days
Dec 1, 2014 - Dec 3, 2014 Cary, NC 3 Days
Dec 8, 2014 - Dec 10, 2014 Irving, TX 3 Days
Dec 8, 2014 - Dec 10, 2014 King of Prussia, PA 3 Days
Dec 8, 2014 - Dec 10, 2014 Arlington/Washington DC, VA 3 Days
Dec 15, 2014 - Dec 17, 2014 Schaumburg, IL 3 Days
Dec 15, 2014 - Dec 17, 2014 PORTLAND, OR 3 Days
Dec 15, 2014 - Dec 17, 2014 Kirkland, WA 3 Days
Registering more than 4  people, please call 1-877-566-9441.

What You Will Cover

  • Key concepts of ITIL
  • Important principles for improving IT operations
  • Vital processes and functions
  • Practical guidance for applying ITIL to everyday IT situations
  • How to align with business, control costs, and improve IT service quality
  • Strategies to balance IT resources
  • Who Should Attend

    Anyone seeking ITIL Foundation certification and everyone interested in aligning IT with business, controlling or reducing IT costs, improving IT service quality, and balancing IT resources in the most effective manner. All IT professionals, IT project managers, IT managers, IT project or team members, coordinators, network operators, business process analysts, IT architects, consultants, systems integrators, help desk managers and staff, planners, managed service providers, outsourcers, application developers, and other IT-related positions.

    Special Feature

    Prerequisites:  Familiarity with IT terminology and IT-related work experience are recommended.

     

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