How does a busy manager deal with people whose personalities are difficult or even seriously disturbed?
Every workplace is filled with a wide range of personalities. From Difficult to Disturbed
(AMACOM), the new book by Dr. Laurence Miller
, gives managers the insight, understanding, and tools they need to get the best from those who present the toughest problems. From Difficult to Disturbed
helps readers become better managers by providing insight into both big and small people-problems that can seriously disrupt the workplace if they're not handled correctly. The book contains down-to-earth solutions for dealing with:
- Personality Types including avoidant, dependent, histrionic, narcissistic, or antisocial workers
- Common People Problems such as unproductive, angry, uncooperative, or chronic problem employees
- Mental Disorders such as depression, bipolar disorder, schizophrenia, anxiety and panic disorders, as well as alcohol and substance abuse
Laurence Miller, Ph.D. is a clinical and forensic psychologist, educator, author, speaker, and management consultant. He maintains a private practice in psychology and also works extensively with law enforcement, the judicial system, social service agencies, and private corporations. In this week's You've Been Spotted segment, Kevin Lee interviews participants from AMA's course "Improving Your Managerial Effectiveness". Listen to these participants share practices, tips and guidelines they've learned for dealing with difficult employees.