Live Online Seminars FAQs
What are AMA’s Live Online Seminars? They’re live, interactive, instructor-led courses that are completely user-friendly and accessible from your office or home PC. They’re the perfect time-saving alternative when you want training but can’t get away from the office.
Who teaches the Live Online Seminars? A member of AMA's expert faculty of business professionals will lead your seminar. Beyond our course leaders’ experience in business training, they are specially trained to present AMA's high-quality content in an engaging, live online format.
Do I need to buy any special equipment to experience the seminar? AMA strongly recommends that all participants use a headset. This will enable you to communicate with the instructor and other attendees during your Live Online Seminar.
Your headset should have the following characteristics:
- USB connection, with plug-and-play capability (i.e., with the software driver included)
- A built in microphone with noise-cancelling capabilities
- Clear digital stereo headphone audio
Headset requirements for AMA Live Online Seminars can be viewed here.
What do I need to know to connect to the Live Online Seminar? We want you to feel completely comfortable and ready to go, so we’ll email you before your scheduled seminar and give you all the information you need about the simple set-up process.
What are the interactive features? You'll be able to speak to and/or electronically communicate with the instructor's and other attendees. You can also share files, view the instructors desktop, ask questions, tell the instructor to speak louder, softer, slow down, etc. (through simple icons). You'll see what your instructor is writing, view and hear questions and comments from other attendees, and be able to work in subgroups. A headset is required for optimal communication throughout the Live Online Seminar.
How far in advance do I need to register for my seminar? The earlier the better. That way, you’ll have time to acquire your headset before the first lesson and have plenty of time to do any pre-work, downloading, pre-assessments, etc., that your seminar might require. In order to experience the Live Online Seminar to its fullest, we recommend you register no later than one week before Lesson One.
I registered for a Live Online Seminar. Why haven’t I heard from you? After you register, we will always email you to confirm your registration and provide you with additional information before your first lesson. Occasionally, however, customers may not receive the emails because of their company’s email security settings, a spam blocker, or an incorrect email address. If you registered but didn’t get your confirmation email the day after registration, or an email with your access to AMA Learning Portal, or your system readiness check email, please notify Customer Care at 1-800-262-9699 immediately. We will make sure you have everything you need before your seminar.
What are the technical requirements for my computer? The sessions are delivered via an Internet Explorer browser session using Adobe Acrobat Connect. Internet Browser and other technical requirements are available by clicking here.
Participant Requirements for Live Online/Express Skills Training and Webinars. This seminar offers continuing education credits to registered participants. To qualify for CEU credits, participants must register for and attend the live event using your individual log-in ID for the entire seminar, speaking in the sessions on individual phone/VoIP and participating in all of the chat, polling, and breakout exercises is required. Archived recordings/On Demand webinars or groups calling on one speaker phone do not qualify for CEUs.
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