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Seminar FAQs

Before Your Seminar

Registration and Confirmation

Q: How soon before the seminar starts can I register?
A: You can register by phone or by using our Website up until the day before your seminar begins. We also accept walk-in registrations, but we strongly recommend advance reservations to ensure that we can accommodate you.

Q: How do I register more than one person?
A: The easiest way to register multiple people is to call 1-877-566-9441. If you register three or more people for the same seminar session, you will receive a team discount of up to 10%.

Q: How will I know when my registration is confirmed?
A: If you register using our Website, you will have the opportunity to print a confirmation sheet at the end of the registration process. You will also receive a hard copy of your registration in the mail 7–10 days later.

If you register via phone, fax, e-mail or mail, you will receive a confirmation letter in the mail within 7-10 days after your registration.


Transfer, Cancellation and Refund Policy

Q: What if I register for a seminar, but then can’t attend?
A: You may transfer to a future session, send someone to take your place or cancel without penalty at any time up to three weeks prior to your seminar. If you provide AMA with less than three weeks’ notice, or fail to attend, you will be liable for the entire seminar fee. We appreciate that this is an important investment for you and your company and would like to accommodate your needs the best we can. Therefore, please call us at 1-877-566-9441.

Q: What can I do if I’m unsatisfied with a seminar that I attended?
A: At AMA, we guarantee the quality of our seminars. In fact, 98% of our participants say they would recommend the course they have taken to their colleagues. If, for any reason, you are not satisfied with a seminar for which you have paid, AMA will give you credit toward another seminar of comparable price or will refund your fee. Please call 1-877-566-9441.


Payments and Discounts

Q: How do I pay for a seminar?
A: For your convenience, you can pay in one of three ways.

By credit card: We accept MasterCard, MasterCard SmartPay, Visa, Visa SmartPay, American Express Cards, Optima, Discover, Diners Club and Carte Blanche. Please note: If you write us an e-mail requesting registration, please do not include your credit card information. We will call you to obtain it.

By check: Make your check payable to “American Management Association.” Then mail it to:

American Management Association
General Post Office
PO Box 27327
New York, NY 10087-7327.

Bill me or my company: If you select either of these options, we’ll send an invoice within 7–10 days of your registration.

Q: Does AMA offer a team discount if I register multiple people?

A: Yes, If you register 3 or more people for the same seminar session, you will receive a discount of up to 10%. Please call 1-877-566-9441 for details and to register.


Federal Government Discounts

Q: Do federal government employees receive GSA pricing in seminars?
A: Yes, federal government employees are eligible for special GSA pricing for many seminars. Call 1-877-566-9441 or visit our Government Services site for more information.


Seminar Leaders

Q: Who will be my seminar leader?
A: AMA seminars are led by senior executives, managers, authors, educators, consultants, course developers...and even CEOs! To make each seminar as practical, relevant and hands-on as possible, AMA seminar leaders are selected from a pool of industry experts who have been successful in the corporate world. Then, each leader undergoes rigorous AMA training, as well as periodic evaluations by AMA practice leaders. All this ensures that you will have a course leader who is not only a skilled platform speaker but also a top business practitioner.


Seminar Hours and Attire

Q: What time does my seminar begin and end?
A: On the first morning, please arrive at 8:30 am to pick up your registration packet and room assignment.

Seminars begin at 9:00 am and end at 5:00 pm, except on the last day.

On the last day, seminars that run the full day begin at 9:00 am and end at 4:30 pm. Seminars that conclude with half day sessions end at 12:00 pm.

Q: What should I wear?
A: Casual business attire is appropriate. Note: room temperatures may vary so you may want to dress in layers.


Travel and Accommodations

Q: Can AMA help me make hotel reservations?

A. Preferred hotel rates for AMA participants are available at all center locations, click on the city you are interested in:

Atlanta
Chicago
New York
San Francisco
Washington, DC

For information about hotels near non-center locations, click on the "location" line highlighted in the registration section of each seminar description page or call 1-877-566-9441.

Q: Can AMA help me make car rental reservations?

A. Hertz offers American Management Association members and course participants discounts at participating locations in the U.S. and around the world. Your CDP# 1215377 is the key. Visit https://www.hertz.com/rentacar/index.jsp?bsc=t&targetPage=reservationOnHomepage.jsp for reservations on-line, or, if you prefer, you may call the Members Only Reservations Line at 1-800-654-2200 or call your travel agent.


Locations, Facilities and Amenities

Q: How can I find the exact location of my seminar?
A: Once you register, you will receive a registration confirmation in the mail that will contain the exact meeting location. To find an exact location prior to registration, follow these steps.

1. Go to the AMA Website Seminars page.
2. In the left-hand column, use the “Search by Date” dropdown box to select the month in which you will take your seminar.
3. On the new page that opens, find the dates and title of your seminar.
4. Click on the dates. You’ll receive a pop-up box that displays precise location and contact information.

sample dates

Q: How do I learn more about AMA’s conference centers?
A: We have state-of-the-art conference centers in Atlanta, Chicago, New York, San Francisco and Washington, DC. See more about them at the Conference Center information pages.

Our fully equipped conference centers are also available for meetings, conferences and events. To research capacities and meeting package rates, or to reserve space, click here.

Q: What restaurants, post offices and ATMs are near my seminar location?
A:
You’ll find this information and other helpful tips in the welcome packet you’ll receive when you arrive at your seminar. If you are attending a seminar in one of our conference centers in Atlanta, Chicago, New York, San Francisco or Washington, DC, you can find information immediately on our Conference Center information pages.


Lunch and Parking

Q: Do you offer food?
A: We ask that you make your own arrangements for eating. For your convenience, our customer service staff is happy to give you recommendations for places to eat. Lunch breaks are usually an hour, but may vary.

Q: Do you provide parking?
A: AMA does not provide parking for seminar attendees.


AMA Federal Tax I.D. Number

Q: What is your federal tax I.D. number?
A: Our federal tax I.D. number is 23-725-9445.


On-Site

Q: Can I get your seminars delivered on-site?
A: Yes! Every one of AMA’s seminars can be tailored to the specific needs of your organization and delivered on-site at the location of your choice. Call 1-877-566-9441 or visit our On-Site page.


During Your Seminar

Seminar Materials and Additional Resources

Q: Will I receive any materials at the seminar?
A: Yes! You’ll receive a seminar notebook that outlines course topics and includes supplemental handouts, if appropriate.

Q: Where can I get further information about my seminar topic?
A: To continue learning about your seminar topic, explore these AMA educational resources.

  • AMACOM books. AMACOM publishes hundreds of useful, career-building titles.
  • AMA Self-Study. Our self-study courses offer a way to learn at your own pace, on your own time.
  • AMA bookstores. AMA’s conference center bookstores stock software, books, audiotapes and videos at less than retail prices. If your seminar does not take place at an AMA conference center, don’t worry! You can still order material by completing the Preferred Reading Order Form in your seminar notebook. Give the completed form to your seminar leader. If you have any questions regarding your order, please call (800) 714-6395.

Checking in with Home and the Office

Q: How can I stay in touch with family and colleagues? How can people reach me?
A: Phones are readily available and you’ll have time during periodic breaks to make calls. In addition, our conference centers are equipped with Web access so you can receive your e-mail. Finally, our conference center staff will be happy to take messages or hold faxes for you.


After Your Seminar

Professional Accreditation and Continuing Education Units

Q: Can I Earn Professional Accreditation Credits from AMA Seminars?
A: Yes, AMA seminars qualify for Continuing Education Units. Some seminars also qualify for specific accreditations—read on for details.

Q: What are Continuing Education Units (CEUs)?
A: Through the Continuing Education Unit (CEU) system, you receive formal recognition for improving your management skills by completing AMA seminars. Under the CEU system, one unit is awarded for completion of ten hours of participation in an organized continuing education experience that provides responsible sponsorship, capable direction and qualified instruction. All of AMA’s seminars qualify for CEUs.

When you earn CEUs, you receive immediate recognition for your career development efforts. A CEU Certificate suitable for framing will be presented to you upon satisfactory completion of the AMA seminar you have attended. You will also have a permanent, confidential record of accomplishments kept by AMA. Providing us with your Social Security number each time you attend a seminar enables us to update your record on an ongoing basis.


The CEU System:

  • Allows you to build a permanent record of achievement as you take part in education or training to further your career.
  • Provides a means for showing supervisors, personnel officers and others an official summary of seminars you have completed as part of your preparation for wider responsibilities and higher level positions.
  • Offers a means for giving official confirmation of your completion of continuing professional education courses and seminars to certification bodies, licensing boards and professional societies.

Q: How many CEUs do I earn for my seminar?

A: The number of CEU credits is indicated at the bottom of your seminar description Web page. This number corresponds to the number of contact hours involved. You earn one credit for every ten hours of instruction.

Q: How can I get a CEU transcript?

A: You will receive a CEU Certificate without charge after successful completion of each qualifying AMA seminar.

After you have completed several such programs, you may want to have an official transcript of your cumulative CEU record. This will show the titles, dates and number of CEUs each AMA seminar you have completed since the CEU system was adopted in January 1974. A transcript will be issued only at the personal request of the individual whose record it contains. To obtain a transcript, or to authorize sending one to someone else, call the Registrar, American Management Association, 1-877-566-9441.

Q: Do your seminars qualify for other professional accreditation credits?

A: Yes, some of our seminars qualify for the following accreditations:

APICS–The Educational Society for Resource Management
PDU–Project Management Institute
CPE–National Association State Board of Accountancy
CCM–Association for Financial Professional
CPS–International Association of Administrative Professionals
C.P.M.–Institute for Supply Management
CAS/CPD–The Institute for Corporate Real Estate
CEU–Continuing Education Units

If your seminar qualifies for any of these credits, it will be indicated on the seminar description Web page.


Change of Address

Q: What if I need to make changes to your mailing list, such as changes to my address, job title and/or company?

A: You can also request changes via e-mail. Send your changes to customerservice@amanet.org.

Q: How do I request receiving only your catalog?
A: If you would like to receive our catalog, fill out a catalog request form.