Communicating Up, Down and Across the Organization Seminar # 2203

Gain recognition, build stronger work relationships and deliver high-value results for yourself and your organization!

Real leaders appreciate it when employees practice upward communication—taking the responsibility to communicate new ideas, innovations and better ways to get the work accomplished. This ability is especially crucial during times of economic uncertainty, where responsibilities can change unexpectedly and fresh ideas and input are essential at all organizational levels.This seminar offers practical and adaptive strategies for upward communication—as well as across and downward communication—to inform and influence others no matter where they fit in the organizational chart.

How You Will Benefit

• Gain recognition by showing managerial effectiveness, leadership and creativity
• Use upward communication and downward communication to create new opportunities within your organization
• Break down the barriers that stand between team cooperation and organizational effectiveness
• Reduce frustration through upward communication and downward communication to build cooperation between different silos
• Enhance productivity by gaining support and commitment
• Build esprit de corps and productive workplace relationships

What You Will Cover

Communication Basics

• Acquiring confidence, self-esteem and self-concept to project a positive external image
• Establishing trust and credibility for stronger work relationships
• Using rapport to shape effective messages and enhance your influence

Targeting Your Message

• Audience analysis: creating messages that address listeners’ needs, wants and priorities
• Using listening skills to get the information needed for creating high-impact messages
• Communicating ideas in terms listeners care about
• Sharing information with others that leads to mutually beneficial results
• Trend-watching skills to project leadership and proactive communication competency
• Creating messages that speak to listeners’ hearts and minds
• Adapting messages to others’ communication and learning style preferences

Interpersonal Influence—Up, Down and Across the Organization

• Shaping others’ responses using direct and indirect messages
• Using assertiveness in ways that allow others to understand and support you

One-to-Many Presentations—Up, Down and Across the Organization

• Practicing various presentation formats to communicate a clear plan of action,motivate others, gain recognition or build a business case

Who Should Attend

All business professionals who want to build the upward communication and downward communication skills that encourage dialogue throughout the organization and between different departments and levels.

Additional Information

• Extended Seminar Description
• Faculty Info
• Seminar Hours
• Travel and Accommodations
• Cancellation Policy
• Federal Government Employee Discounts
• On-Site Delivery

Registration Fee

2 days / 1.2 CEUs
Nonmembers $1,895 / AMA Members $1,695 / GSA $1,451

Schedule

We have 13 scheduled sessions located nationwide starting between December 4, 2008 and August 20, 2009.

• Call 1-877-566-9441 for an AMA Training Consultant.
• E-mail customerservice@amanet.org
• Fax AMA Text Registration Form
• Mail AMA Text Registration Form