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The Feedback Dilemma: Why Is Something So Important So Hard to Do?

Recording Date: January 18, 2012
Price: Free


Attending this Webcast is free. Registration is required.
Sign-up for your Free MyAMA account now or call 1-800-262-9699.

Overview

What Every Manager Should Know About Feedback

As a manager, you know what good feedback should look like—in theory. But in practice, managers and leaders often find themselves doing some (or all) of these:

  • Fretting about the conversation for days or even weeks
  • Pussy-footing around the real topic hoping the employee will get the hint
  • Breaking things when you’re trying to make them better
  • Skipping the whole thing altogether thinking it will all just go away
  • What if having those tough conversations was just a whole lot less… tough?

What You Will Learn

 

During this webcast we'll look at the neuroscience of feedback—how our brains work and what that tells us about the art of management—and you'll leave with a simple, practical tool that will help you turn the theory of feedback into regular practice.

While attending this program is FREE, reservations are required.

We encourage you to register even if you are unable to attend live; you'll receive replay information following the event.

About the Presenters

Michael Bungay Stanier is the founder and senior partner of Box of Crayons, a company that helps organizations do less good work and more great work.  He created the eight irresistible principles of fun, a short Internet movie that has been viewed by millions of people, and his first book, Getting Unstuck and Get Going On The Stuff That Matters, has won a number of publishing and design awards.

His book, Do More Great Work: Stop The Busy Work and Start The Work That Matters, contains 15 practical tools to help you find, start, sustain more great work.  To view a short animated version of this manifesto, visit: DoMoreGreatWork.com. In addition, his latest book saves lives: endmalariaday.com

 

Related Seminars

For additional training on this topic, consider these AMA seminars:

M - How to Communicate with Diplomacy, Tact and Credibility
Be a consistently professional communicator—even in difficult circumstances.

 

Technical Requirements

To fully participate in this electronic, interactive and live session, please check your system (or ask your IT department) to ensure it meets the following requirements:

Supported OS, Browser and Additional Requirements

Microsoft® Windows® 98 SE, 2000, XP, Windows VistaTM Home Basic, Home Premium, Ultimate, Business, or Enterprise (32-bit or 64-bit editions)

  • Internet Explorer 5.0 or higher
  • Netscape Navigator 7.1
  • AOL 9
  • Mozilla Firefox 1.5 or higher

Macintosh (OS X 10.2, 10.3, 10.4)

  • Safari 1.1 or higher
  • Mozilla Firefox 1.5 or higher

Linux

  • Mozilla Firefox 1.5 or higher

Solaris

  • Mozilla 1.7 or higher

Additional Requirements:

  • Macromedia Flash Player 8 or higher
  • Macromedia Flash Player 9 or higher for Linux and Solaris
  • Minimum bandwidth requirement is 56 kb/sec

Important tip - Please allow 15 minutes prior to joining a session to conduct your set-up and testing! Dial-up connectors - please allow more time.