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Preventing and Resolving Conflict in Cyberspace How to Build Sustainable Collaboration in Virtual Teams

Recording Date: January 21, 2009
Price: Free

Attending this Webcast is free. Registration is required.
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When you’re managing virtual teams, keeping your staff engaged and productive is often a big challenge. However at its core, virtual leadership is about keeping everyone focused—and that often boils down to conflict resolution.

In fact, the very nature of virtual interaction leads to conflict.

When you work in-person, many of the key messages you deliver are communicated nonverbally.

In cyberspace, the way people interact, produce, collaborate and resolve conflicts requires a greater level of consciousness to prevent and smooth over misunderstandings.

This Webcast examines the challenges and provides some techniques that will be effective as you manage your staff in a virtual environment.

What You Will Learn

For an insightful hour, take an inside look at resolving management issues in cyberspace, including:
  • Steps for becoming a cyber-conscious leader and communicator
  • Tips for engaging and building trust with your staff
  • How to set expectations and build agreements
  • Guidelines for using the “3 V’s”
  • How to recognize and overcome the impact of “cultural differences”
  • And much, much more.

About the Presenters

Stewart Levine is a "Resolutionary." His innovative work with "Agreements for Results" and his "Cycle of Resolution" are unique. His book Getting to Resolution: Turning Conflict into Collaboration was an Executive Book Club Selection; named one of the 30 Best Business Books of1998; and called "a marvelous book" by Dr. Stephen Covey. His second, The Book of Agreement has been endorsed by many thought leaders; called "more practical" than the classic Getting to Yes and named one of the best books of 2003 by CEO Refresher. His latest book is Collaboration 2.0.

Stewart consults with many government agencies, fortune 500 companies, professional associations and organizations of all sizes. He teaches communication and collaboration skills for the American Management Association.


Technical Requirements

To fully participate in this electronic, interactive and live session, please check your system (or ask your IT department) to ensure it meets the following requirements:

Supported OS, Browser and Additional Requirements

Microsoft® Windows® XP, Windows Vista, Windows 7, Windows

  • Internet Explorer 7 or higher, Mozilla Firefox, Google Chrome
  • Adobe® Flash® Player 11.2 or higher

Macintosh (OS X 10.5 or higher)

  • Mozilla Firefox, Apple Safari, or Google Chrome


  • Ubuntu 10.04 or higher; Red Hat Enterprise Linux 6; OpenSuSE 11.3
  • Mozilla Firefox

Test Your Computer

Please ensure that your computer is "Flash/Connect enabled" by clicking on the following link in order to run a short test:

If successful, you will receive a "Test Completed Successfully" message on the page.

Additional Requirements:

  • Minimum bandwidth requirement is 512 kbps for meeting attendees
  • POP-UP Blockers must be turned off to access the program
  • Additional Technical specs can be found here.

Important tip - Please allow 15 minutes prior to joining a session to conduct your set-up and testing!