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Managing in the Experience Economy

Recording Date: June 06, 2012
Price: Free

Attending this Webcast is free. Registration is required.
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 Goods and services are everywhere being commoditized; what consumers want are experiences—memorable events that engage customers (whether individuals or businesses) in inherently personal ways.

In this provocative presentation, B. Joseph Pine II explains why this is so and shows how you and your company— no matter its industry or current offerings—can succeed in today's Experience Economy.

What You Will Learn

Today, more and more people rely on their smart phones, connect via social media, and embrace technology across all facets of their personal and business lives. Join us and you’ll learn how to embrace these developments to create experiences that fuse the real and the virtual.

About the Presenters

B. Joseph Pine II is an internationally acclaimed author, speaker, and management advisor to Fortune 500 companies and entrepreneurial start-ups alike. Pine cofounded Strategic Horizons LLP, a thinking studio dedicated to helping businesses conceive and design new ways of adding value to their economic offerings.  A prolific writer, in 2011 he updated his bestselling The Experience Economy and coauthored Infinite Possibility: Creating Customer Value on the Digital Frontier.


Technical Requirements

To fully participate in this electronic, interactive and live session, please check your system (or ask your IT department) to ensure it meets the following requirements:

Supported OS, Browser and Additional Requirements

Microsoft® Windows® XP, Windows Vista, Windows 7, Windows

  • Internet Explorer 7 or higher, Mozilla Firefox, Google Chrome
  • Adobe® Flash® Player 11.2 or higher

Macintosh (OS X 10.5 or higher)

  • Mozilla Firefox, Apple Safari, or Google Chrome


  • Ubuntu 10.04 or higher; Red Hat Enterprise Linux 6; OpenSuSE 11.3
  • Mozilla Firefox

Additional Requirements:

  • Minimum bandwidth requirement is 512 kbps for meeting attendees
  • POP-UP Blockers must be turned off to access the program.
  • Additional Technical specs can be found here.

Important tip—Please allow 15 minutes prior to joining a session to conduct your set-up and testing!