/training/webcasts/Magnifying-Customer-Focus-A-Study-of-Current-Trends-and-Future-Possibilities.aspx
Request a Catalog.
Share

Magnifying Customer Focus: A Study of Current Trends and Future Possibilities

A Study of Trends and Future possibilities 2006–2016
Recording Date: June 26, 2006
Price: Free

Attending this Webcast is free. Registration is required.
Sign-up for your Free MyAMA account now or call 1-800-262-9699.

Overview

In today's fast-changing, high-competition marketplace, learning how to effectively focus on customer needs and desires has become a top priority. If companies don't master this ability, they can lose customers at the speed of the Internet.

This is why American Management Association has commissioned The Human Resource Institute (HRI) to conduct a global customer focus study in spring 2006 to learn what's driving customer focus, how companies can create a customer-focused culture, and what's likely to change over the next ten years.

What You Will Learn

The global Customer Focus Study findings address today's most widely practiced customer-focused strategies and:
  • Mistakes organizations make in trying to satisfy customers
  • The importance of process in developing and enhancing customer service
  • How the most successful companies of the future will serve their customers

About the Presenters

Ed Reilly is president and CEO of American Management Association, a leading global not-for-profit, membership-based management development, research and publishing organization. Reilly previously served as president and chief executive officer of Big Flower Holdings, Inc. Prior to that, he spent over 25 years in a variety of senior executive positions with the broadcast and book publishing groups of The McGraw-Hill Companies.

 

Technical Requirements

Close

To fully participate in this electronic, interactive and live session, please check your system (or ask your IT department) to ensure it meets the following requirements:

Supported OS, Browser and Additional Requirements

Microsoft® Windows® 98 SE, 2000, XP, Windows VistaTM Home Basic, Home Premium, Ultimate, Business, or Enterprise (32-bit or 64-bit editions)

  • Internet Explorer 5.0 or higher
  • Netscape Navigator 7.1
  • AOL 9
  • Mozilla Firefox 1.5 or higher

Macintosh (OS X 10.2, 10.3, 10.4)

  • Safari 1.1 or higher
  • Mozilla Firefox 1.5 or higher

Linux

  • Mozilla Firefox 1.5 or higher

Solaris

  • Mozilla 1.7 or higher

Additional Requirements:

  • Macromedia Flash Player 8 or higher
  • Macromedia Flash Player 9 or higher for Linux and Solaris
  • Minimum bandwidth requirement is 56 kb/sec

Important tip - Please allow 15 minutes prior to joining a session to conduct your set-up and testing! Dial-up connectors - please allow more time.