Hiring for High Emotional Intelligence: How to Use the EQ Interview Process
Emotional intelligence (EQ) competencies lie beneath great performance for nearly every job in today’s workforce. As a hiring manager or interviewer, determining whether or not a candidate has strong EQ skills can make the difference between a successful hire and a disaster.
In fact when technical competencies are equal, greater EQ competencies often account for job success in many different positions. Moreover, for leadership positions, EQ competencies account for a much larger portion of job success.
A study conducted by LeadershipIQ that tracked the success and failure of new hires concluded that only 11% of employees failed because they lacked the technical competence to do the job. The remaining reasons new hires failed were due to issues such as alienating co-workers, being unable to accept feedback, lack of ability to manage emotions, lack of motivation or drive and poor interpersonal skills.
Thus, EQ is a key attribute that you must determine before you make an offer.
Especially in a recession where more applicants are available, being careful in selection gives you great advantage over your competitors.
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What You Will Learn
- A definition of emotional intelligence and why EQ is important in the hiring process
- A step-by-step interview process for EQ hiring
- Specific examples of EQ interviewing in action
- How to ask behavior-based questions that reveal EQ competencies
- Common reflection errors
- Specific tips and advice for spotting an EQ fraud
How You Will Benefit
After completing this course, you will be able to:
- Define emotional intelligence competencies
- Apply an interview process which evaluates EQ competencies for selection purposes
- Understand behavior-based questions that reveal EQ competencies
How Do AMA Webinars Work?
AMA Webinars provide you with a cost-effective and convenient way to boost your know-how. You can participate in the comfort of your office without the need for travel costs and time.
Because the webinar is live, you can ask our expert questions via online chat during the program. In addition, we will be sending you pre-work approximately one week before the program date via e-mail. Please register early to get these materials which will help guide your learning process!
In addition, paid registrants will have access to an archive of the program for a minimum of one year so that you can refer to it again and again to refresh your memory.
Please note that AMA Webinars are designed to provide a one-to-one learning experience for an individual and are not designed to be viewed in a group setting. Program access is available only via the MYAMA account of the registered attendee.
This webinar offers continuing education credits to registered participants. To qualify for CEU credits, you must register for and attend the live event using your individual log-in ID for the full 90 minutes and participate in all of the polling exercises. Archived/On Demand webinars do not qualify for CEUs.
About the Presenters