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Difficult Performance Reviews:
How to Turn Painful Conversations into Positive Results

Price: $149


How to Deliver Positive Feedback in Tough Conversations

For most managers, the toughest discussions of the year are coming up soon in the form of annual performance reviews.

Naturally, these sessions can lead many to feel uncomfortable.

The way you handle these conversations is even more difficult when you have to deliver feedback in this environment of economic uncertainty.

However, when conducted properly, these sessions provide you with a great opportunity to help your employees focus on their goals and boost their morale—while correcting flaws that can hold them back.

This 90-minute interactive webinar provides tested methods to help you prepare for and conduct these discussions in a way that invites balanced participation, stays true to your message, focuses on performance, gains acceptance, and reduces defensiveness.


We have 1 webinar(s) available starting between 12/16/2014 - 12/16/2014

Date Location Time Attendees  
Dec 16, 2014 Online Webinar On Demand
For assistance registering more than 4  people, please call 1-877-566-9441.

What You Will Learn

Discover the steps you can take and tactics to use to ease the complicated task of conducting effective performance review meetings, including:
  • What to do to prepare your employee for the conversation
  • How nonverbal clues can guide the conversation and reveal hidden thoughts
  • Ways to deliver corrective feedback that inspires, motivates, and gets results
  • Creation of an appropriate verbal and written record to insulate your organization from potential legal liability
  • Specific advice for directing the conversation for an outcome whereby your employee leaves with a sense of fairness and commitment

Join us and learn some practical tips on how to change performance reviews from a “fear session” to a constructive, on-the-level dialogue that will help you, your company, and your employees.

How Do AMA Webinars Work?

AMA Webinars provide you with a cost-effective and convenient way to boost your know-how. You can participate in the comfort of your office without the need for travel costs and time.

Because the webinar is live, you can ask our expert questions via online chat during the program. In addition, your registration includes learning aids and other helpful materials that will be provided to you approximately one week before the program date via email. Please download and review the PDF files before the program.

In addition, paid registrants will have access to an archive of the program for a minimum of one year so that you can refer to it again and again to refresh your memory.

Please note that AMA Webinars are designed to provide a learning experience for individual attendees with interactive features that might not be appropriate for group participation.

This webinar offers continuing education credits to registered participants. To qualify for CEU credits, you must register for and attend the live event using your individual log-in ID for the full 90 minutes and participate in all of the polling exercises. Archived/On Demand webinars do not qualify for CEUs.

About the Presenters

Dr. Joseph Reed is an organizational consultant who provides training and other individual and organizational effectiveness services to corporations and institutions. He served as  a Marine Corps officer, university administrator, and  manager of training and development. He also taught management theory, organizational behavior, and strategic management at St. Joseph's University in Philadelphia. In addition, he has authored several AMA courses, including "Management Skills for New Managers" and "Mastering Organizational Politics, Influence, and Alliances." He currently heads J.R. Training, Inc.


Technical Requirements

To fully participate in this electronic, interactive and live session, please check your system (or ask your IT department) to ensure it meets the following requirements:

Supported OS, Browser and Additional Requirements

Microsoft® Windows® 98 SE, 2000, XP, Windows VistaTM Home Basic, Home Premium, Ultimate, Business, or Enterprise (32-bit or 64-bit editions)

  • Internet Explorer 5.0 or higher
  • Netscape Navigator 7.1
  • AOL 9
  • Mozilla Firefox 1.5 or higher

Macintosh (OS X 10.2, 10.3, 10.4)

  • Safari 1.1 or higher
  • Mozilla Firefox 1.5 or higher


  • Mozilla Firefox 1.5 or higher


  • Mozilla 1.7 or higher

Additional Requirements:

  • Macromedia Flash Player 8 or higher
  • Macromedia Flash Player 9 or higher for Linux and Solaris
  • Minimum bandwidth requirement is 56 kb/sec

Important tip - Please allow 15 minutes prior to joining a session to conduct your set-up and testing! Dial-up connectors - please allow more time.