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5 Steps for Transforming Business Contacts into High-Performing Relationships

Recording Date: January 07, 2015
Price: Free

Attending this Webcast is free. Registration is required.
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How “Relationship Capital” Creates Competitive Advantage

While most organizations believe that relationships are the key to their success, the majority lack specific strategies and relationship training that leverages the power of building strong business relationships.

This webcast explores ways to improve business outcomes by harnessing professional relationships in a systematic manner. Incorporating research carried out with experts from both Princeton and Villanova Universities, it takes the mystery out of a skill that can seem elusive to many.

What You Will Learn


Join us to gain insight into the one-to-one aspects of building, maintaining, and tracking relationships and how they can help you achieve your business goals. Specifically, the webcast will examine:

  • How Relational Fluency makes “every interaction matter!”
  • Recognizing how your contacts' “Relational GPS” — goals, passions, and struggles — helps create relationships that last 
  • The Principle of Worthy Intent: Building an awareness of the power of thoughtfulness in business
  • Understand why a relationship capital competency will competitor proof you throughout your career  
  • How following the Relational Ladder® process will take you from  transactional  to long-term, outstanding business relationships — building your credibility and professional brand

While attending this program is FREE, reservations are required.

About the Presenters

Ed Wallace is President and Chief Relationship Officer of The Relational Capital Group. Prior to this, he spent 20 years with Vertex as their Vice President of Business Development. He now consults with and speaks for corporations and associations across the globe with a client list that is a Who’s Who of Fortune 500 companies. He is the author of Fares to Friends, Creating Relational Capital and his most recent, Business Relationships That Last. In addition, Ed is currently on the Executive Education faculty of Drexel’s LeBow College of Business and Villanova University’s Human Resources Master’s program.


Related Seminars

For additional training on this topic, consider these AMA seminars:

Building Better Work Relationships: New Techniques for Results-Oriented Communication
Learn why successful work relationships help build successful careers!


Technical Requirements

To fully participate in this electronic, interactive and live session, please check your system (or ask your IT department) to ensure it meets the following requirements:

Supported OS, Browser and Additional Requirements

Microsoft® Windows® XP, Windows Vista, Windows 7, Windows

  • Internet Explorer 7 or higher, Mozilla Firefox, Google Chrome
  • Adobe® Flash® Player 11.2 or higher

Macintosh (OS X 10.5 or higher)

  • Mozilla Firefox, Apple Safari, or Google Chrome


  • Ubuntu 10.04 or higher; Red Hat Enterprise Linux 6; OpenSuSE 11.3
  • Mozilla Firefox

Test Your Computer

Please ensure that your computer is "Flash/Connect enabled" by clicking on the following link in order to run a short test:

If successful, you will receive a "Test Completed Successfully" message on the page.

Additional Requirements:

  • Minimum bandwidth requirement is 512 kbps for meeting attendees
  • POP-UP Blockers must be turned off to access the program
  • Additional Technical specs can be found here.

Important tip - Please allow 15 minutes prior to joining a session to conduct your set-up and testing!