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Customer Ratings and Reviews

Overall rating

Diane P.

I learned some valuable skills to appropriately prepare for the often uncomfortable critical conversations that we must have at work.

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Susan Z.

A lot of great information

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Tammy R.

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Chris S.

I loved the class and the content.

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Karen H.

The course provided a great deal of information over a two-day period. While I found it extremely informative, I think this might be better suited for a 3-day seminar to give the participants more time to ask questions and role play various scenarios

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Roseanne C.

The course content was beneficial and applicable. In addition, the instructor was very knowledgeable in the content and was able to provide real life instances rather than just assuming the best of outcomes in a perfect world. This definitely was not a snooze class.The classroom was not the best as there was ongoing construction on the floor below, however the instructor did her best to deal with the situation presented and continue with the class.


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Preferred Member Pricing makes it possible for you or your entire organization to benefit from AMA’s world-class training.