He was excellent in explaining different situations

Deb is excellent. Great and awesome resource person, very engaging and informative. Very helpful course for my role/position and this will really help me on my day to day work.

The presenter was well versed in the topic area and was a dynamic speaker. The course material was presented in a manner that was actionable as opposed to theoretical. The class size (8 people) was very manageable, allowing an opportunity for all members to participate, and provided an opportunity to each person to work with every class member at least once.

Luanne, was well prepare, and organize. I enjoy class participationand class activities.

Great tools to take away! Wish I had taken this class earlier in my career.

well done, interacting with others from different backgrounds and work environment was extremely helpful. Different perspectives helps to develop a sense of what you can do

There were good concepts discussed but I didn't feel that I got what I was wanting out of the training. The material is more structured into categorizing people then actually structuring the conversation.

The instructor, while nice, was not focused, spent too much time telling her own anecdotal stories to the point that I was extremely bored. They weren't relevant to me, and others in the class told me they felt the same way. A few times when I did try to say something, she saw me trying, but she kept talking, and then she moved on and never called on me. She also let one or two attendees dominate with their own stories. There was no actual practice, there was no learning about hot buttons and how to control your own emotions, there was no actual role play because on that exercise, we each had to spend so much time explaining the situation, there was no ability to do an actual role play. The instructor went off on tangential issues. Oh, and the first day, we didn't start until 11 am because she spent TWO hours with introductions for 10 people in the room. This course was a waste of time and budget. If I could get the money back for it, I would, so I could use my training budget on something else. Sad thing is, I was so looking forward to this, and so disappointed. I'm not the only person in the room who felt this way. it could have been a great course - you need an instructor who can listen, who isn't so self-absorbed, and who can pay better attention to the pace.

Overall a good introduction to the topic. More depth in certain areas would help. For example, additional material on the different conflict modes and strategies for redirecting conversations from one to another. How to prepare for and manage contentious conversations. Generally could use more "meat" on strategies.

I didn't gain any practical information the first day which is a waste of valuable time considering this is a 2-day training course. There were far too much student-to-student, group think, and class consensus-building exercises. I anticipated more practical advice and education from the course leader.

The instructor provided me excellent guidance in the competitive business environment.

Great experience! Deb was very knowledgeable and kept the training interesting.

The instructor was good. She often asked the class for their input on how to handle a situation, which is understandable. In addition, would also have liked to have seen her respond a little more based on her own vast experiences.

Instructor Deborah was very knowledgeable. She kept everybody in the class very engage in every aspect of her teaching. She gave simple examples and to the point, that made the class move forward smoothly. She was able to cover all the material for the class without rushing us or without making it feel that she just wanted to cover the material. She answered all the questions by letting the group reason and apply what we just learn, meaning that it was actually engage active learning. I am very satisfied with everything provided for this training. The booklet and workbooks were very good and very well organized. The classroom was very comfortable. Overall, I am very satisfied with the training and I will definitely recommend it to all my colleagues and friends.

I enjoyed the application of "Mastering the Art of Critical Conversation" class, it tied nicely with the "Responding to Conflict" class I had taken earlier this year. I also liked the opportunity to act out scenarios and get a guideline of steps for every critical conversation.

I did not think I was given enough expert opinion. Almost every topic was put back "well what does the class think" which helps people pay attention, but ultimately I am in attendance to learn the expert frameworks and opinions. I feel that was lacking.

Deborah is a lovely, smart, lively person to teach this class. She teaches the techniques to use and benefit from in a critical conversation. Through class interaction in small groups, we are able to delve into and understand how to apply the techniques. I enjoyed it thoroughly as a result.

Excellent course with good practical knowledge and practice time.

I thought it was really good. Small, simple actions that can be incorporated into everyday to help you de-escalate a conflicting situation at work. I also liked the roll playing.

Deb was an excellent instructor! Mastering challenging conversations is an essential skill and this course offered helpful tools and techniques.

This was a fantasic class. The instructor was as good as it gets. I feel like I am taking away a lot of great information and tools that will help me in my current position as well as in future endevours.

I learned some valuable skills to appropriately prepare for the often uncomfortable critical conversations that we must have at work.

A lot of great information

I loved the class and the content.

The course provided a great deal of information over a two-day period. While I found it extremely informative, I think this might be better suited for a 3-day seminar to give the participants more time to ask questions and role play various scenarios

The course content was beneficial and applicable. In addition, the instructor was very knowledgeable in the content and was able to provide real life instances rather than just assuming the best of outcomes in a perfect world. This definitely was not a snooze class.The classroom was not the best as there was ongoing construction on the floor below, however the instructor did her best to deal with the situation presented and continue with the class.