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Leadership Skills for Supervisors

True leaders arrive at decisions by building consensus and enabling others to move toward a shared vision. In this hands-on course, you’ll discover how to take charge, inspire people to take action to the vision/mission of the organization. You will explore how to maintain technical expertise while demonstrating the right type of supervisory leadership. You’ll become a facilitator, coach and mentor as you make everyone part of the process, gain the skills to superbly manage one-on-one situations, and facilitate group interactions to get the most from your team.

Seminar Number: 02517

4.6
(203 reviews)
  • In-Person
  • Live Online
  • At Your Company Location

Course Scheduling & Pricing

Home>Course Topic>Management and Supervisory Skills>Leadership Skills for Supervisors

About This Course

Supervisors sit at the intersection where organizational goals become daily work. This leadership training for supervisors helps frontline leaders strengthen communication, accountability and team performance. You’ll learn how to motivate teams, address performance challenges and maintain productivity under pressure. The program also builds key skills in delegation, coaching and team leadership so you can manage people and results more effectively.

Read the FAQs

Who Should Attend

Supervisors seeking to develop the individual, group and one-on-one leadership skills to keep up with evolving management roles and responsibilities.

  •   In-Person3 Day(s)
    1.8 CEU, 18 CLP, 21 CPE
  •   Live Online3 Day(s)
    1.8 CEU, 18 CLP, 21 CPE
 
 

True leaders arrive at decisions by building consensus and enabling others to move toward a shared vision. In this hands-on course, you’ll discover how to take charge, inspire people to take action to the vision/mission of the organization.

You will explore how to maintain technical expertise while demonstrating the right type of supervisory leadership. You’ll become a facilitator, coach and mentor as you make everyone part of the process, gain the skills to superbly manage one-on-one situations, and facilitate group interactions to get the most from your team.

  • Develop interpersonal skills that help you communicate, listen and handle conflicts in your supervisory role
  • Become more effective at influencing others
  • Accomplish goals and control outcomes when dealing with staff, peers, management and other departments
  • Learn how to work with groups and teams to solve problems and accomplish projects
  • Hold performance discussions that result in changed behavior and enhanced productivity
  • Analyze your own style of behavior and recognize your strengths/weaknesses
  • How to empower yourself and your staff
  • What leadership is from the supervisor’s point of view
  • How to build credibility and trust
  • Analyzing effective listening processes and skills
  • Learning participative leader skills and techniques
  • The three steps of the continuous performance appraisal process
  • Coaching, mentoring and how to give constructive feedback
  • Decision-making tools for effective leadership
  • How to apply problem solving techniques to solve actual problems
  • Teams vs. work groups: learning to lead and build personal effectiveness

Introduction

  • Identify What Is Different in Supervision/Management Today
  • Identify the Opportunities for Supervisors/Managers Today
  • Describe Your Personal Objectives for This Course
  • Define What Leadership Is from a Supervisor’s Point of View
  • Rank Leadership Characteristics

Leadership

  • Identify the Difference Between Managers and Leaders
  • Observe Leaders in Action
  • Examine Your Own Leadership Capability
  • Identify How Leaders Build Credibility and Trust
  • Identify the Leadership Skills That Will Be Needed in the Next Five Years
  • Explore the Forces Encouraging Leadership and the Constraints Working Against Leadership for Supervisors
  • Develop Your Own Leadership Skills Development Plan

Interpersonal Skills

  • Identify Interactive Behaviors and Discuss How Each Is Helpful and/or Distracting When Communicating One-on-One and in Groups
  • Analyze Effective Listening Processes and Skills
  • Practice Questioning Skills to Learn How to Ask Effective Questions and the Effects of Being Questioned
  • Role-Play Management Situations to Demonstrate Participative Leader Skills and Analyze Their Effect on Others
  • Create a Communication Case from Your Work Experience
  • Resolve a Communication Case Created from Other Group Members’ Work Experiences

Coaching and Mentoring

  • Complete the Insight Inventory: Understanding Yourself and Others®
  • List the Elements of Effective Feedback
  • Write Statements About Actual Employee or Team Member Situations You Are Experiencing on the Job
  • Describe the Coaching Discussion and Its Format
  • Practice Coaching and Mentoring in Role Plays with Your Actual Employee or Team Member Situations

Decision-Making Tools for Leading

  • Discuss Three Methods of Brainstorming and Describe the Advantages of Each
  • Discuss the Effects of Organizations on Creativity
  • List the Steps in Problem Solving
  • Apply Problem-Solving Principles and Techniques to Solve Actual Problems from the Job

Learning to Lead Groups and Teams

  • Learn the Differences Between Teams Versus Work Groups
  • Get Insight on Your Own Team Building and Personal Effectiveness
  • Practice Group Skills in Exercises That Develop Teamwork
  • Discuss the Role of a Group or Team Leader and Practice Facilitation Skills in the Group Exercises
  • Discover What Needs to Happen Before Groups Become Teams

Download Extended Seminar Outline PDF

View a Sample of Our Reviews

4.6

203 reviews

 
This seminar was so helpful for me, each topic was interested, I really learned more about delegation and how to trust more my team.
5
Belkis A.
 
Enrollment Medicaid Supervisor
 
Industry: Insurance
I learn a lot about myself in this class. I learned how to utilize my strengths and I also learned how to overcome and utilize my weak areas.
5
Chris D.
 
Systems Engineer
 
Industry: Business Services
I think this was a great class and I learned a lot. The real life examples of how certain skills are demonstrated was very helpful. The instructor answered questions well and was passionate about the subject matter.
4
Jim D.
 
SUPERVISOR PERFORMANCE TESTING
 
Industry: Energy, Utilities & Waste
Lot's of good points that many people can benefit from, not just supervisors.
4
NICOLE P.
 
FORMULATION DEVELOPMENT SCIENTIST
 
Industry: Manufacturing
The course was beautifully presented. The course materials, discussions, real world examples, and the personal connection to issues brought up by participants was some of the best learning I have experienced.This course really made me do a lot of self inflection, and has me ready to begin tackling a lot of difficult issues that I did not know how to approach before taking this course. If anyone has issues with the political part of being a manager, I would recommend this course. It could even help people work with a difficult supervisor.
5
Richard C.
 
MANAGER OF INFORMATION SYSTEMS AND ARCHITECTURE
 
Industry: Education

 

American Management Association is accredited by the International Accreditors for Continuing Education and Training (IACET) and is accredited to issue the IACET CEU.

 

American Management Association is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org. For additional information or for more information regarding administrative policies such as complaints and refunds, please contact Customer Service at 800-262-9699.

Recommended CPE Credit: 21 hours/Intermediate
Prerequisites: Foundation in Leadership
Advance Preparation: None
Delivery Method: Group Live/Group Internet Based
Field of Study: Non-Technical – Communication & Marketing, Personal Development

In-Person Schedule

2 Sessions Available

Live Online Schedule

3 Sessions Available

  • $2,895.00 Non Members
  • $2,645.00 AMA Members
  • $2,567.00 GSA
Date Duration State City Zip
  2026-09-29 2026-10-01 Sep 29, 2026 - Oct 1, 2026 3 Days NY New York 10019 New York Register Now

  2026-11-18 2026-11-20 Nov 18, 2026 - Nov 20, 2026 3 Days IL Chicago 60601-5927 Chicago Register Now

Frequently Asked Questions

Who should attend this leadership training for supervisors?

This program is designed for supervisors with some experience who want to strengthen their leadership skills and improve how they manage their teams. It is ideal for professionals who have been in a supervisory role and are looking to become more effective in areas such as communication, performance management and team development. Participants build on their existing experience to lead with greater confidence, consistency and impact.

What skills should supervisors develop to lead teams effectively?

Strong leadership skills for supervisors include clear communication, delegation, performance management and the ability to motivate employees. Supervisors also need to balance day-to-day operational responsibilities while supporting team development. This leadership training for supervisors focuses on practical tools that help supervisors lead people, accomplish goals, manage priorities and strengthen team accountability.

I was promoted from within my team. How do I lead people who used to be my peers?

This is one of the most common challenges new supervisors face. When the relationship shifts from peer to leader, supervisors must establish credibility while maintaining trust. Leadership classes for supervisors help participants learn how to set boundaries, communicate expectations and transition into a leadership role while preserving positive working relationships.

What makes this supervisor leadership training different from general leadership programs?

Many leadership programs focus on senior leadership strategy. Supervisor leadership training focuses on the practical challenges first-line leaders face every day. Participants work through real workplace scenarios such as managing employee performance, resolving team conflicts and motivating staff while meeting organizational goals.

How can supervisors improve team performance?

Effective supervisors create clear expectations, provide consistent feedback and support employee development. Through professional development for supervisors, participants learn how to coach employees, address performance issues and build a culture of accountability that helps teams achieve stronger results.

Is this course appropriate for experienced supervisors who want to strengthen their skills?

Yes. While the program is highly valuable for new leaders, experienced supervisors also benefit from refining their approach to leadership. Advanced supervisory skills training helps supervisors improve communication, strengthen decision making and lead teams more effectively in increasingly complex workplace environments.
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