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How to Communicate with Diplomacy, Tact and Credibility

Seminar #2206 Classroom
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Be a consistently professional communicator—even in difficult circumstances.

How well you communicate can make or break your professional image. It directly influences how others view your work and performance—as well as your prospects for career advancement and mobility. Unfortunately, being diplomatic, tactful and credible doesn’t always come naturally to people. Even when it does, such communication can easily be derailed by emotions and conflicts. To be a communicator who is skilled in all three areas, it takes awareness, training and the know-how to apply proven techniques to all kinds of situations.

This seminar will teach you how to choose and use the most appropriate words and emotional tone for every business interaction. You will gain insights into your communication style and the styles of others, while building skills to clearly and effectively receive and transmit information, ideas, thoughts, feelings and needs.

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Schedule

  • [2] days
  • [2] days - $2,195 Non Members
  • [2] days - $1,995 AMA Members
  • [2] days - $1,795 GSA

Credits

12 PDU / 14 CPE / 1.2 CEU

Talent Triangle PDUs

[L] 12

Project Management Institute (PMI) Talent Triangle, 2015. Reproduced with the permission of PMI. Copyright and all rights reserved.

Download Our Course Info Packet Today
The course packet will provide all curriculum information necessary to demonstrate the value of the program.

Schedule

We have 89 scheduled sessions located nationwide starting between 8/1/2016 - 5/1/2017

Date Location Duration Attendees  
Aug 1, 2016 - Aug 2, 2016 Chicago, IL 2 Days
Aug 8, 2016 - Aug 9, 2016 Minneapolis, MN 2 Days
Aug 10, 2016 - Aug 11, 2016 San Diego, CA 2 Days
Aug 11, 2016 - Aug 12, 2016 Arlington/Washington DC, DC 2 Days
Aug 15, 2016 - Aug 16, 2016 Atlanta, GA 2 Days
Aug 18, 2016 - Aug 19, 2016 New York, NY 2 Days
Aug 18, 2016 - Aug 19, 2016 San Francisco, CA 2 Days
Aug 22, 2016 - Aug 23, 2016 Boston, MA 2 Days
Aug 25, 2016 - Aug 26, 2016 Houston, TX 2 Days
Sep 8, 2016 - Sep 9, 2016 Arlington/Washington DC, DC 2 Days
Sep 8, 2016 - Sep 9, 2016 San Francisco, CA 2 Days
Sep 12, 2016 - Sep 13, 2016 Chicago, IL 2 Days
Sep 15, 2016 - Sep 16, 2016 Seattle, WA 2 Days
Sep 15, 2016 - Sep 16, 2016 New York, NY 2 Days
Sep 19, 2016 - Sep 20, 2016 Denver, CO 2 Days
Sep 21, 2016 - Sep 22, 2016 Dallas, TX 2 Days
Sep 26, 2016 - Sep 27, 2016 Parsippany, NJ 2 Days
Sep 28, 2016 - Sep 29, 2016 Atlanta, GA 2 Days
Sep 28, 2016 - Sep 29, 2016 Pittsburgh, PA 2 Days
Oct 3, 2016 - Oct 4, 2016 New York, NY 2 Days
Oct 6, 2016 - Oct 7, 2016 Chicago, IL 2 Days
Oct 6, 2016 - Oct 7, 2016 San Francisco, CA 2 Days
Oct 10, 2016 - Oct 11, 2016 Arlington/Washington DC, DC 2 Days
Oct 13, 2016 - Oct 14, 2016 Houston, TX 2 Days
Oct 13, 2016 - Oct 14, 2016 Lake Buena Vista, FL 2 Days
Oct 17, 2016 - Oct 18, 2016 Boston, MA 2 Days
Oct 17, 2016 - Oct 18, 2016 Indianapolis, IN 2 Days
Oct 20, 2016 - Oct 21, 2016 Durham, NC 2 Days
Oct 26, 2016 - Oct 27, 2016 Philadelphia, PA 2 Days
Oct 31, 2016 - Nov 1, 2016 Chicago, IL 2 Days
Oct 31, 2016 - Nov 1, 2016 Hartford, CT 2 Days
Nov 3, 2016 - Nov 4, 2016 San Francisco, CA 2 Days
Nov 3, 2016 - Nov 4, 2016 Fort Lauderdale, FL 2 Days
Nov 10, 2016 - Nov 11, 2016 Arlington/Washington DC, DC 2 Days
Nov 10, 2016 - Nov 11, 2016 Cincinnati, OH 2 Days
Nov 14, 2016 - Nov 15, 2016 Austin, TX 2 Days
Nov 17, 2016 - Nov 18, 2016 New York, NY 2 Days
Nov 17, 2016 - Nov 18, 2016 Atlanta, GA 2 Days
Nov 21, 2016 - Nov 22, 2016 Los Angeles, CA 2 Days
Nov 28, 2016 - Nov 29, 2016 Dallas, TX 2 Days
Dec 1, 2016 - Dec 2, 2016 Boston, MA 2 Days
Dec 1, 2016 - Dec 2, 2016 San Francisco, CA 2 Days
Dec 5, 2016 - Dec 6, 2016 Parsippany, NJ 2 Days
Dec 8, 2016 - Dec 9, 2016 San Diego, CA 2 Days
Dec 8, 2016 - Dec 9, 2016 Arlington/Washington DC, DC 2 Days
Dec 12, 2016 - Dec 13, 2016 Nashville, TN 2 Days
Dec 12, 2016 - Dec 13, 2016 Houston, TX 2 Days
Dec 12, 2016 - Dec 13, 2016 Atlanta, GA 2 Days
Dec 12, 2016 - Dec 13, 2016 Philadelphia, PA 2 Days
Dec 15, 2016 - Dec 16, 2016 New York, NY 2 Days
Dec 15, 2016 - Dec 16, 2016 Seattle, WA 2 Days
Dec 19, 2016 - Dec 20, 2016 Denver, CO 2 Days
Dec 19, 2016 - Dec 20, 2016 Chicago, IL 2 Days
Jan 5, 2017 - Jan 6, 2017 San Francisco, CA 2 Days
Jan 9, 2017 - Jan 10, 2017 Chicago, IL 2 Days
Jan 12, 2017 - Jan 13, 2017 Arlington/Washington DC, DC 2 Days
Jan 19, 2017 - Jan 20, 2017 Dallas, TX 2 Days
Jan 19, 2017 - Jan 20, 2017 New York, NY 2 Days
Jan 23, 2017 - Jan 24, 2017 Newport Beach, CA 2 Days
Jan 26, 2017 - Jan 27, 2017 Lake Buena Vista, FL 2 Days
Feb 6, 2017 - Feb 7, 2017 Atlanta, GA 2 Days
Feb 6, 2017 - Feb 7, 2017 San Francisco, CA 2 Days
Feb 9, 2017 - Feb 10, 2017 Chicago, IL 2 Days
Feb 9, 2017 - Feb 10, 2017 New York, NY 2 Days
Feb 13, 2017 - Feb 14, 2017 Houston, TX 2 Days
Feb 13, 2017 - Feb 14, 2017 Arlington/Washington DC, VA 2 Days
Feb 27, 2017 - Feb 28, 2017 Cincinnati, OH 2 Days
Mar 2, 2017 - Mar 3, 2017 Seattle, WA 2 Days
Mar 2, 2017 - Mar 3, 2017 Minneapolis, MN 2 Days
Mar 6, 2017 - Mar 7, 2017 New York, NY 2 Days
Mar 13, 2017 - Mar 14, 2017 Los Angeles, CA 2 Days
Mar 16, 2017 - Mar 17, 2017 Arlington/Washington DC, DC 2 Days
Mar 20, 2017 - Mar 21, 2017 Boston, MA 2 Days
Mar 20, 2017 - Mar 21, 2017 Dallas, TX 2 Days
Mar 20, 2017 - Mar 21, 2017 San Francisco, CA 2 Days
Mar 23, 2017 - Mar 24, 2017 Atlanta, GA 2 Days
Mar 23, 2017 - Mar 24, 2017 Chicago, IL 2 Days
Mar 27, 2017 - Mar 28, 2017 Philadelphia, PA 2 Days
Mar 27, 2017 - Mar 28, 2017 Parsippany, NJ 2 Days
Apr 3, 2017 - Apr 4, 2017 Arlington/Washington DC, DC 2 Days
Apr 3, 2017 - Apr 4, 2017 San Francisco, CA 2 Days
Apr 6, 2017 - Apr 7, 2017 Chicago, IL 2 Days
Apr 10, 2017 - Apr 11, 2017 Durham, NC 2 Days
Apr 10, 2017 - Apr 11, 2017 Houston, TX 2 Days
Apr 13, 2017 - Apr 14, 2017 New York, NY 2 Days
Apr 24, 2017 - Apr 25, 2017 St Pete Beach, FL 2 Days
Apr 24, 2017 - Apr 25, 2017 Indianapolis, IN 2 Days
Apr 27, 2017 - Apr 28, 2017 Las Vegas, NV 2 Days
May 1, 2017 - May 2, 2017 Arlington/Washington DC, DC 2 Days
Registering more than 4  people, please call 1-877-566-9441.

How You Will Benefit

  • Apply diplomacy and tact to be a credible and effective communicator 
  • Manage the impact your communications have on your image 
  • Define and leverage your communication style 
  • Develop and demonstrate better listening skills 
  • Understand the importance of perceptions 
  • Explore communication style differences and learn to flex your own style 
  • Recognize the impact of stress on communications and be able to adjust for it 
  •  Know what makes effective, powerful communication and develop the skills to model it

What You Will Cover

The Importance of Perception
  • Understanding how perception and image can impact others’ perception of you and your performance
  • Recognizing how diplomacy, tact and credibility are demonstrated through good communication

Communication Style Differences

  • Knowing how style impacts the image others have of you 
  • Flexing your style to communicate with more diplomacy, tact and credibility 
  • Completing the Insight Inventory® to better understand how style affects your communication effectiveness 
  • Flexing your style to gender, generation and position 
  • Recognizing how stress impacts how you use your style traits

Effective and Powerful Communication 

  • Identifying and removing the roadblocks to effective communication 
  • Knowing how to positively impact the visual, verbal and vocal components of communication 
  • Describing the Know-Feel-Do Model of communicating 
  • Implementing strategies for powerful communications and practicing them 
  • Understanding nonverbal communication as a critical part of the communication process

Effective Listening Skills 

  • Applying good listening skills in order to communicate with diplomacy, tact and credibility 
  • Identifying the barriers and obstacles to effective listening 
  • Using good listening skills to build and improve your image 
  • Knowing how ineffective listening can cost you and the organization

Diplomacy, Tact and Credibility

  • Defining the five actions that make for credible communication 
  • Applying diplomacy, tact and credibility skills to create more effective communication 
  • Identifying how “hot buttons” make people lose their diplomacy and tact—and credibility
  • Being aware of your “hot buttons,” and preparing before you face these situations

Extended Seminar Outline

Who Should Attend

Business professionals who want the skills to communicate in a positive, professional manner no matter what the situation.
 
 

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