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How to Communicate with Diplomacy, Tact and Credibility

Seminar #2206

Get your point across with a positive professional image.

This communication skills seminar is for anyone who wants to hear others clearly and respond appropriately when feeling challenged, overwhelmed or 'on the spot'…gain collaboration when presenting new ideas instead of trying to seize control…and have thoughtful and diplomatic interactions in difficult situations.

How well you communicate can make or break your professional image, influencing how others view your work, your performance…even your technical skill sets and your prospects for career mobility. This communication skills seminar will teach you how to choose and use the most appropriate words and emotional tone for every business situation. In just two days, you'll gain insights into your communication style and that of others, while providing you with skills for clearly and effectively receiving and transmitting information, ideas, thoughts, feelings and needs.

Fees

  • [2] days - $1,995 Non Members
  • [2] days - $1,795 AMA Members
  • [2] days - $1,537 GSA

Credits

12 RCHS /1.2 CEU

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Classroom Schedule

We have 90 scheduled sessions located nationwide starting between 2/11/2010 - 10/18/2010

Date Location Duration Attendees  
Feb 11, 2010 - Feb 12, 2010 Chicago, IL 2 Days
Feb 11, 2010 - Feb 12, 2010 New York, NY 2 Days
Feb 18, 2010 - Feb 19, 2010 Fort Lauderdale, FL 2 Days
Feb 18, 2010 - Feb 19, 2010 San Francisco, CA 2 Days
Feb 22, 2010 - Feb 23, 2010 Washington DC/Arlington VA, DC 2 Days
Feb 25, 2010 - Feb 26, 2010 Houston, TX 2 Days
Feb 25, 2010 - Feb 26, 2010 Newport Beach, CA 2 Days
Feb 25, 2010 - Feb 26, 2010 Parsippany, NJ 2 Days
Mar 1, 2010 - Mar 2, 2010 Washington DC/Arlington VA, DC 2 Days
Mar 4, 2010 - Mar 5, 2010 Atlanta, GA 2 Days
Mar 8, 2010 - Mar 9, 2010 New York, NY 2 Days
Mar 11, 2010 - Mar 12, 2010 San Francisco, CA 2 Days
Mar 15, 2010 - Mar 16, 2010 Chicago, IL 2 Days
Mar 15, 2010 - Mar 16, 2010 Seattle, WA 2 Days
Mar 22, 2010 - Mar 23, 2010 San Diego, CA 2 Days
Mar 25, 2010 - Mar 26, 2010 Princeton, NJ 2 Days
Apr 5, 2010 - Apr 6, 2010 New York, NY 2 Days
Apr 5, 2010 - Apr 6, 2010 Los Angeles, CA 2 Days
Apr 12, 2010 - Apr 13, 2010 Houston, TX 2 Days
Apr 12, 2010 - Apr 13, 2010 San Francisco, CA 2 Days
Apr 15, 2010 - Apr 16, 2010 Washington DC/Arlington VA, DC 2 Days
Apr 15, 2010 - Apr 16, 2010 Boston, MA 2 Days
Apr 15, 2010 - Apr 16, 2010 Chicago, IL 2 Days
Apr 19, 2010 - Apr 20, 2010 Durham, NC 2 Days
Apr 29, 2010 - Apr 30, 2010 Kansas City, KS 2 Days
May 3, 2010 - May 4, 2010 Princeton, NJ 2 Days
May 6, 2010 - May 7, 2010 Richmond, VA 2 Days
May 10, 2010 - May 11, 2010 Cincinnati, OH 2 Days
May 13, 2010 - May 14, 2010 Washington DC/Arlington VA, DC 2 Days
May 13, 2010 - May 14, 2010 Dallas, TX 2 Days
May 13, 2010 - May 14, 2010 New York, NY 2 Days
May 13, 2010 - May 14, 2010 San Francisco, CA 2 Days
May 17, 2010 - May 18, 2010 Atlanta, GA 2 Days
May 17, 2010 - May 18, 2010 Newport Beach, CA 2 Days
May 20, 2010 - May 21, 2010 Hartford, CT 2 Days
May 20, 2010 - May 21, 2010 Minneapolis, MN 2 Days
May 24, 2010 - May 25, 2010 Chicago, IL 2 Days
Jun 3, 2010 - Jun 4, 2010 Boston, MA 2 Days
Jun 3, 2010 - Jun 4, 2010 Houston, TX 2 Days
Jun 7, 2010 - Jun 8, 2010 Las Vegas, NV 2 Days
Jun 10, 2010 - Jun 11, 2010 Washington DC/Arlington VA, DC 2 Days
Jun 10, 2010 - Jun 11, 2010 Atlanta, GA 2 Days
Jun 10, 2010 - Jun 11, 2010 New York, NY 2 Days
Jun 14, 2010 - Jun 15, 2010 Chicago, IL 2 Days
Jun 14, 2010 - Jun 15, 2010 San Francisco, CA 2 Days
Jun 17, 2010 - Jun 18, 2010 Denver, CO 2 Days
Jun 17, 2010 - Jun 18, 2010 Pittsburgh, PA 2 Days
Jun 21, 2010 - Jun 22, 2010 Parsippany, NJ 2 Days
Jun 24, 2010 - Jun 25, 2010 Memphis, TN 2 Days
Jul 8, 2010 - Jul 9, 2010 Atlanta, GA 2 Days
Jul 8, 2010 - Jul 9, 2010 Chicago, IL 2 Days
Jul 8, 2010 - Jul 9, 2010 Philadelphia, PA 2 Days
Jul 12, 2010 - Jul 13, 2010 Washington DC/Arlington VA, DC 2 Days
Jul 12, 2010 - Jul 13, 2010 Kansas City, KS 2 Days
Jul 15, 2010 - Jul 16, 2010 New York, NY 2 Days
Jul 15, 2010 - Jul 16, 2010 San Diego, CA 2 Days
Jul 19, 2010 - Jul 20, 2010 Dallas, TX 2 Days
Jul 19, 2010 - Jul 20, 2010 San Francisco, CA 2 Days
Jul 26, 2010 - Jul 27, 2010 Phoenix, AZ 2 Days
Jul 26, 2010 - Jul 27, 2010 Cincinnati, OH 2 Days
Jul 29, 2010 - Jul 30, 2010 Durham, NC 2 Days
Aug 2, 2010 - Aug 3, 2010 Boston, MA 2 Days
Aug 5, 2010 - Aug 6, 2010 Richmond, VA 2 Days
Aug 9, 2010 - Aug 10, 2010 Atlanta, GA 2 Days
Aug 9, 2010 - Aug 10, 2010 Chicago, IL 2 Days
Aug 12, 2010 - Aug 13, 2010 New York, NY 2 Days
Aug 12, 2010 - Aug 13, 2010 San Francisco, CA 2 Days
Aug 16, 2010 - Aug 17, 2010 Denver, CO 2 Days
Aug 19, 2010 - Aug 20, 2010 Washington DC/Arlington VA, DC 2 Days
Aug 19, 2010 - Aug 20, 2010 Riverside, CA 2 Days
Aug 23, 2010 - Aug 24, 2010 Minneapolis, MN 2 Days
Aug 26, 2010 - Aug 27, 2010 Lake Buena Vista, FL 2 Days
Sep 9, 2010 - Sep 10, 2010 Hartford, CT 2 Days
Sep 13, 2010 - Sep 14, 2010 Atlanta, GA 2 Days
Sep 13, 2010 - Sep 14, 2010 Dallas, TX 2 Days
Sep 13, 2010 - Sep 14, 2010 Princeton, NJ 2 Days
Sep 13, 2010 - Sep 14, 2010 New York, NY 2 Days
Sep 16, 2010 - Sep 17, 2010 Chicago, IL 2 Days
Sep 16, 2010 - Sep 17, 2010 San Francisco, CA 2 Days
Sep 20, 2010 - Sep 21, 2010 Memphis, TN 2 Days
Sep 20, 2010 - Sep 21, 2010 Pittsburgh, PA 2 Days
Sep 23, 2010 - Sep 24, 2010 Washington DC/Arlington VA, DC 2 Days
Sep 27, 2010 - Sep 28, 2010 Seattle, WA 2 Days
Sep 30, 2010 - Oct 1, 2010 New York, NY 2 Days
Sep 30, 2010 - Oct 1, 2010 San Francisco, CA 2 Days
Oct 4, 2010 - Oct 5, 2010 Chicago, IL 2 Days
Oct 7, 2010 - Oct 8, 2010 Atlanta, GA 2 Days
Oct 11, 2010 - Oct 12, 2010 Parsippany, NJ 2 Days
Oct 14, 2010 - Oct 15, 2010 Kansas City, KS 2 Days
Oct 18, 2010 - Oct 19, 2010 Washington DC/Arlington VA, DC 2 Days
Registering more than 4  people, please call 1-877-566-9441.

How You Will Benefit

  • Communicate efficiently and tactfully with clients, direct reports, colleagues, your boss and senior management
  • Respond in a professional manner, even when you're out of your comfort zone
  • Strengthen your communication effectiveness with active listening
  • Elicit cooperation and respect by modeling
  • Improve your image through the increased self-awareness you'll gain in this communication skills seminar

What You Will Cover

How Diplomacy, Tact and Credibility Influence How Others Perceive You

  • How 'image' impacts others' perception of you, your credibility and your job performance
  • Use diplomacy, tact and credibility to positively impact your image
  • Communication-based components of image

Communication Style Differences: The Insight Inventory®

  • Develop awareness of your communication style
  • How stress negatively impacts how you communicate
  • 'Read' others so that you can communicate more effectively
  • Utilize diplomacy, tact and credibility when communicating across styles

Effective and Powerful Communication Skills

  • How to positively impact the visual, verbal and vocal components of communication
  • The 'Know-Feel-Do' model of communicating

Listening for Effective Communication

  • The barriers and obstacles to effective listening
  • How good listening is critical as a 'receiver' of a communication message
  • Build rapport through good listening skills
  • How to use active listening skills
  • Using listening skills to build and improve your 'image'

Using Diplomacy, Tact and Credibility

  • Understand how and when to use diplomacy
  • How and when to be tactful
  • The concept of credibility: what it is, how to use it when communicating
  • Five actions for credible communication
  • How to handle difficult situations with diplomacy, tact and credibility

Your Communication Action Plan

  • Create an action plan to follow at work after you've completed this communication skills seminar
  • Sign a 'follow-up' contract

Extended Seminar Outline

Who Should Attend

Professionals who want to advance their credibility with diplomatic communication should attend this valuable communication skills seminar.
 
 
 

On-Site Learning

This seminar is available for On-Site delivery.

To find out how your organization can take advantage of this benefit, call our toll-free number,
1-877-566-9441 or contact a representative.


 

About Communication Skills

Show All Products in Communication Skills

 
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Now you can attend selected sessions of some of AMA's most popular seminars at big savings. Save $500 or more with these special “Last Minute Seating” opportunities. Review the attached list and register today. Space is limited and seats are filling up fast.


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Share the learning and save up to 32% . For only $4,995, as many as three different people can benefit from one pass in a six-month period. This pass is applicable to all U.S. seminars with a member price of $2,195 or less, or nonmember price of $2,445 or less. This is a call-in offer only.

For additional questions or to make a purchase, call your AMA account representative or 1-877-566-9441. Mention code LA3Y.

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*Terms: This offer is applicable to all US seminars with a member price of $2,195 or less, or nonmember price of $2,445 or less. Attendance must be completed within six months of purchase date. Past purchases and other promotional offers are excluded. Prices are subject to change without notice. 


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The purchase of an Annual Pass entitles the owner to attend AMA classroom seminars with a member price of $2,295 or less and nonmember price of $2,545 or less, for the twelve month period that commences on the purchase date. All seminar attendance must occur within this time frame. Payment must be received prior to attending the first seminar. Annual Pass fees are nonrefundable, regardless of attendance. Annual passes are not applicable to online virtual seminars and webinars. Annual Passes may only be used by the person designated on the pass and may not be sold, transferred, or assigned in any manner. Photo identification will be required when attending a seminar. Past purchases and other promotional offers are excluded. 


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Three Seminars for $4,995

Making your training dollars go further by sending as many as three people to AMA seminars in a six-month period. This offer is applicable to all U.S. seminars with a member price of $2,195 or less, or nonmember price of $2,445 or less. Past purchases and other promotional offers are excluded. Prices are subject to change without notice.

Share the learning and save up to 32%. Call 1-877-566-9441 and mention code LA3Y for additional questions and to register.

 

 

 

 

 

 

 

 

 

 

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AMA provides two online payment options for your convenience:

Charge my credit card: You can bill the seminar to a corporate or personal credit card.

Invoice me: AMA will send a bill directly to you or your company. Please note that some companies may require a purchase order be completed before they process an invoice.

Please call us at 1-877-566-9441 should you have any questions regarding our payment options.

 

 

 

 

 

 

 

 

 

 

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AMA seminars are led by senior executives, managers, authors, educators, consultants, course developers. And even CEOs!

AMA is distinguished by the quality of its faculty—men and women who are not just skilled platform speakers but industry experts who have achieved success in the corporate world. They are top business practitioners who have been in the trenches—and who bring their distinctive insights, practical experience and illuminating personal anecdotes to every AMA seminar session they lead.

Each of our course leaders has been selected from a pool of top candidates, has undergone rigorous AMA training and is periodically evaluated by AMA practice leaders. All bring with them many years of expertise...plus fresh new ideas and perspectives.

Our seminar leaders add value to every course not only through their practical, action-oriented presentations—but also through the expert advice they offer and the opportunities throughout the seminar session for the one-on-one mentoring critical to effective learning.

The AMA faculty...is the AMA advantage!

 

 

 

 

 

 

 

 

 

 

Seminar Hours

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Seminar Hours and Attire

Q: What time does my seminar begin and end?

A: On the first morning, please arrive at 8:30 am to pick up your registration packet and room assignment. Seminars begin at 9:00 am and end at 5:00 pm, except on the last day. On the last day, seminars that run the full day begin at 9:00 am and end at 4:30 pm. Seminars that conclude with half day sessions end at 12:00 pm.

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A: Casual business attire is appropriate. Note: room temperatures may vary so you may want to dress in layers. Travel and Accommodations

Q: Can AMA help me make travel arrangements?

A: AMA partners with leading travel organizations to offer participants special discounts when attending AMA seminars. Car Rentals - Hertz offers American Management Association members and course participants discounts at participating locations in the U.S. and around the world. Your CDP# 1215377 is the key. Visit www.hertz.com for reservations on-line, or, if you prefer, you may call the Members Only Reservations Line at 1-800-654-2200 or call your travel agent. Hotels - Preferred pricing is available at hotels close to all seminar venues. Visit our travel page or call 1-877-566-9441 for information.

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A: AMA does not arrange hotel accommodations. However, AMA has negotiated with certain hotels in some locations to hold a block of rooms for seminar participants for up to three weeks prior to your seminar start date. Look on your registration confirmation letter for a phone number for one of these hotels. When you call the hotel, mention you are an AMA seminar attendee to secure preferred rates, if available. We recommend you make your reservations early.

 

 

 

 

 

 

 

 

 

 

Travel Accomodations

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Q: Can AMA help me make travel arrangements?

A: AMA partners with leading travel organizations to offer participants special discounts when attending AMA seminars. Car Rentals - Hertz offers American Management Association members and course participants discounts at participating locations in the U.S. and around the world. Your CDP# 1215377 is the key. Visit www.hertz.com for reservations on-line, or, if you prefer, you may call the Members Only Reservations Line at 1-800-654-2200 or call your travel agent. Hotels - Preferred pricing is available at hotels close to all seminar venues. Visit our travel page or call 1-877-566-9441 for information.

Q: Can AMA help me make hotel reservations?

A: AMA does not arrange hotel accommodations. However, AMA has negotiated with certain hotels in some locations to hold a block of rooms for seminar participants for up to three weeks prior to your seminar start date. Look on your registration confirmation letter for a phone number for one of these hotels. When you call the hotel, mention you are an AMA seminar attendee to secure preferred rates, if available. We recommend you make your reservations early.

 

 

 

 

 

 

 

 

 

 

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A: You may transfer to a future session, send someone to take your place or cancel without penalty at any time up to three weeks prior to your seminar. If you provide AMA with less than three weeks' notice, or fail to attend, you will be liable for the entire seminar fee. We appreciate that this is an important investment for you and your company and would like to accommodate your needs the best we can. Therefore, please call us at 1-877-566-9441.

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Q: Do federal government employees receive GSA pricing in seminars?
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Yes, federal government employees are eligible for special GSA pricing for many seminars. Call 1-877-566-9441 or visit our Government Services site for more information.

 

 

 

 

 

 

 

 

 

 

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