A Gallup researcher explains what every company needs to know about creating and sustaining employee engagement.
is the coauthor of 12: The Elements of Great Managing
, the long-awaited sequel to the 1999 runaway bestseller First, Break All the Rules
. Grounded in Gallup's 10 million employee and manager interviews spanning 114 countries, 12
follows great managers as they harness employee engagement to turn around a failing call center, save a struggling hotel, improve patient care in a hospital, maintain production through power outages, and successfully face a host of other challenges in settings around the world.
In this week's you've been spotted segment, Kevin Lee interviews participants of the "Management Skills For New Supervisors" seminar. Listen to these managers share their experiences in dealing with workplace disengagement.